I'm very disappointed in the quality of the work. There are circular cracks or scratches around the back up sensors, jagged edges or paint buckling around one of the sensors. The sensors are crooked with the mounting and there are other imperfections in the paint.
I've had bumpers replaced before, I realize nothing is perfect, but think my expectations of higher-quality work are realistic in this case.
I'm even more unhappy that nobody was available to address my concern when I picked up my car. The body shop was staffed by very nice administrative level person, but I was put in a bad position by having to decide whether to leave my car and pay for a rental car for the next couple of days, or take my car and fight it out on Monday.
I have already sent pictures of issues to my insurance company and look forward to finding an amicably resolution on Monday.
Service manager, David Shaw, was most accommodating. I requested he expedite work on the car she said I needed it before the scheduled date completion. . He was able to do this and I am completely satisfied with the work and courteous service provided.
Great job, experienced people
Dave Ellie and staff were very helpful. Great service.
We really appreciated the very professional and thorough interface with everyone we met. We especially liked the e-mail updates we received. We were shown exactly what had to be replaced and why and they did a great job!
Nice job. 3 overnights expected. Knowledgeable capable staff. Good experience overall. Thanks. Pat
Vehicle Make : Volkswagen
Great service. Thanks
Excellent customer service. I particularly liked the ongoing texts and phone calls to keep me up to date with the progress. Also, everyone was extremely nice.
Made a commitment on time of delivery AND DELIVERED ON TIME . MUCH APPRECIATED AS I DID NOT HAVE A RENTAL CAR OPTION ON MY INSURANCE COVERAGE.
Did not do the car hood that was scratched with glass! Now I have to bring it back another time
Job was completed ahead of estimate
Astonishingly fast and excellent repair! Great communication from David. Looks brand new! :) I am exceptionally happy and pleased and will use Mullinex for all my repair needs (and when I decide I need a good, used, Ford or Lincoln).
Great job! Great people to work with.
David Shaw was a pleasure to work with. He took care of everything and kept me informed. I would recommend him highly. A very positive experience.
It was a great experience, painless and was kept informed throughout the process. I would recommend Mullinax Ford body shop to anyone who needs a repair through USAA auto insurance.
Thought David did a great job. Updates were good and he even took my rental back for me. Would absolutely recommend.
David was extremely helpful and prompt with updates on my car's repair status. I am 100% satisfied with the work and will take my car to Mullinax for any future repairs.
Done right on schedule and looks fabulous. Stress-free experience.
Vehicle Make : Volkswagen
Exfellent and fast sevice!!
nice job,kept in touch everyday Fred Crowe
Took 3 days longer than original quote
Office staff very friendly and accommodating. Collision repairs look very nice.
but i have not seen or driven my car yet.
your people are very responsive.
Dave in the body shop is awesome! Great customer service, had done before promised date, work was perfect!
Everything was perfect. Also completed the job much earlier than projected. Thanks to the team...job well done. Marjo Warren
THE BODY SHOP DID AN EXCELLENT JOB REPAIRING MY 2015 FORD F-150 LARIAT AND WERE VERY HELPFUL AND PROFESSIONAL. I WILL USE THEM AGAIN FOR REPAIRS IF NEEDED. THEY WORKED SEAMLESSLY WITH USAA INSURANCE.
Can't beat the personal service from the Manager, David Shaw. We will NOT take our vehicles anywhere else for collision, paint & body work.
The staff was super courteous! My vehicle looks good as new.
Excellent service, response and result. Many thanks
David was great!! Thank you for a wonderful job.
Job was complete on the promised date, the repair work was perfect, and the car was returned in clean condition.
Fantastic service, from every individual involved.
I had my car in the body shop and then had an oil change done. Everyone I dealt with was professional, courteous and very helpful. Based on my experience I will be back. Thank you again
Very professional... Constant customer update a pleasure!
David you and your staff always do a super job !
great service and friendliness at a difficult time. Marcy Adamo and David Shaw were great.
Our car was delivered as promised.
The work was done very well and extra effort was given to the overall appearance of thecar
Service was attentive and the process was made easy and stress free
They kept me informed of the repair status and the repair turned up very well
I think the work completed was terrific. Though my van was a complete mess inside from my own actions it would have been nice to have the dust from the sanding of the paint to be blown out a bit, the inside of the van was covered with paint dust,and over spray, I have cleaned it off of the rubber floor with lacquer thinner.
The bodyshop office staff are really nice people. The office and shop are clean. I was sure my car would be repaired correctly.
Thank you Mullinax Ford. I will come here always. Michelle.
All repairs were completed promptly. I was far away from home and the team members at Mullinax Ford body shop made fell at ease. Could not be happier with the service received.
I like your progress reports by email
My husband and I were extremely impressed with everyone at the body shop. Everyone was extremely curtious and helpful. I would highly recommend mullinax to anyone and we would certainly have no problem doing business there again. Thank you.
Thanks for your quick and complete repair
Great staff great service c crest experience
thank you for making the process simple during this big move to FL from NJ. Everyone was pleasant and professional.
Very professional , everyone was very nice
And helpful, love the fast service.
Dave and the staff were very accommodating. I am extremely satisfied with the experience I had.
I am especially appreciated David Shaw and his ability to make me feel like he was personally involved in processing my car through the repairs.
I would highly recommend them. They do great work and are polite and knowledgable.
I was expertly handled by the first professional I've met in the auto industry. Dave was very thorough, accommodating and gracious. Expertly handled by the first professional I've met in the auto industry. Dave was very thorough, accommodating and gracious. I hope all aspects of your operation are at that same level.
The repair was quick, done well, staff was considerate. Great experience.
Very happy with the service!! They made everything easy!
Vehicle Make : Volkswagen
Your service was polite and professional. Thanks very much!
Overall very good work. Matched paint and parts seem less but cosmetic exhaust piece was secured with a bracket with nut and bolt which was not original and at close inspection looks cheap.
I liked the daily text messages. Everyone was wonderful. Great experience.
They were great in every way
I never had such attention and updates from anyone that I've done business with great job
I always appreciate the excellent workmanship, good communication and quick service provided by Mullinax. The fact that you work as a team with my insurance company, USAA, is a bonus.
David Shaw was perfect to do business with. I have not been able to pick my vehicle up yet, but I'm sure if there is a problem with it, David will make it right.
Great communication and status updates. First rate, professional service. Great job!
Mr. Shaw was simply outstanding! I just don't do not have enough words to express the superb service that I received. Thank you. Thank you. Thank you!!!
Warmest regards, Richard I. Wennet
I appreciated being kept up to date via text
Like the text communication throughout the experience. Well done!
This was one of the best experiences I had with a dealer. Thank u very much
Liked Dave and all the staff I met...repair done well and a day earlier than expected...would highly recommend Mullinex to others...receptionist very helpful as well...Eric Boswell
People were extra courteous, answered every question, I would use Mulinax a again & recommend you
Very friendly and quick service
Very good job.
David was a professional from day one and got the job done before the quoted time. David is an asset to the Mullinax Team!
I liked the way David and his team kept me informed every day of the progress of the repair. And got the car back ahead of the time they said it would be done. Thank you to David and his team for the excellent job done.
Everything was great thanks