Ricky , shop forenan, helped transfer my belongings from the rental car to my repared car as I have a back injury. Much appreciated.
I was updated via email of the progress along the way which I appreciated.
Excellent job and on time
Your staff is the best!!!
I was very impressed with the constant communication you provided with phone calls and email updates. It's a sign of great customer service.
They just need to keep doing what they do to make you feel so well taken care of by caring for you. SUPER!
I was shocked at the speed of the body shop getting my vehicle in and out. Great staff from the front desk to the manager.
Vehicle Make : Volkswagen
I was surprised that even working around a hurricane you were able to accommodate my repair in a timely manner. David in the body shop was fantastic.
Very well organized and kept me informed of
Also a terrific washing and efficient transport
to rental car agency
Everyone I met Dave, Ricky and receptionist were extremely courteous and helpful. More importantly they were sensitive to a health issue in my family which required that we evacuate due to the coming hurricane. Our car was due to be completed on Sept 11 Withvonly 24 hours notice the team accelerated the work completing the job on Tuesday Sept 5. We were therefore able to evacuate ahead of the storm and protect an ill family member from the risk of long power outages The repair work looks excellent. Thanks to all
The repair took longer than expected
The team stayed in contact with me through out the process and the repair was completed sooner than I expected. And as always super friendly service, superb team! Thanks again!
Everything seems fine. I do think that you should give the customer some time i.e. about a week to make sure everything is good.
Vehicle Make : Volkswagen
I loved the friendliness sand professionalism of the staff. As far as I can tell, the quality of the repair work was excellent. David Shaw was particularly helpful!
Everyone, especially Dave were extremely helpful and nice. Your customer service was excellent! I will recommend Mullinax Ford to all my friends and family! ????
The car was repaired professional and is in like new condition but, I thought that it took longer than necessary however, I did receive an email stating that the delay was due to parts.
All in all, thanks for a job well done
I was just really surprised that my car was nott washed ior detail before they giave it back to me other than that I was quite happy
They did an excellent job on the repair of my vehicle, have no negative comments whatsoever.
I'm very disappointed in the quality of the work. There are circular cracks or scratches around the back up sensors, jagged edges or paint buckling around one of the sensors. The sensors are crooked with the mounting and there are other imperfections in the paint.
I've had bumpers replaced before, I realize nothing is perfect, but think my expectations of higher-quality work are realistic in this case.
I'm even more unhappy that nobody was available to address my concern when I picked up my car. The body shop was staffed by very nice administrative level person, but I was put in a bad position by having to decide whether to leave my car and pay for a rental car for the next couple of days, or take my car and fight it out on Monday.
I have already sent pictures of issues to my insurance company and look forward to finding an amicably resolution on Monday.
Service manager, David Shaw, was most accommodating. I requested he expedite work on the car she said I needed it before the scheduled date completion. . He was able to do this and I am completely satisfied with the work and courteous service provided.
Great job, experienced people