My car looks and rides great! Donnie really kept me informed and updated throughout the repair process!
I am satisfied with Diehl's You did a good job restoring my vehicle. I cannot however answer the other survey questions. They were not questions for me rather for the person that answers in my behalf.
all contact with your staff was a pleasant experience. Everyone I dealt with did a very good job and considering the quality workmanship, even the "grunts in the trenches"gave a 110 %.
Thank you! L Chambers
My car was repaired in a prompt and professional manner. They made the rental process easy as well. Job well done everyone!
Excellent work and service
Everyone was very courteous
It seemed to take quite awhile to fix the car. When we picked up the car we were told it was detailed in side and out. The inside had not been touched and was a mess.Thanks for listening.
You all did a great job, looks brand new thanks so much!!!!
The paint work is good quality and blended well with the existing paint. Body work and assembly are marginal at best. Bed to cab junction is wider now and does not match the passenger side. Pop in plastic clips were all reused and are loose. The top bed rail protector on the repaired side is loose now. Lastly, and this one really surprised me. The bedside support bracket where the deer impacted was not replaced or even straightened. It is bent badly and was simply rebolted in the wrong place on the bedside. This bracket is $15 and easy to replace. I'm not sure why someone would compromise a $4000 job over an inexpensive bracket and trying to reuse plastic clips.
Vehicle Make : Mini Cooper
I understand there can be problems with parts - especially foreign - but it went from 3 days to 3 weeks.
The car looks good and has a good color match. The car was clean and detailed which means a lot to me since I am a Auto tech myself. I always teach my students to make sure the vehicles are clean before the customer gets it back. Keep up the good work.
They finished early, and truck looks great
My son dealt with the collision service. There is one piece of chrome missing but other than that the job looks great. Thank you
Timeline was not indicated on first visit or on estimate. Had to call and get timeline. Then vehicle wasn’t complete when told it would be. Update emails were inaccurate. I had to call and find out details to when it would be completed.
The team works well to keep you informed and take care of all your needs.
Great communication, fast and excellent work
Terry was very easy to work with and they had my car done in a timely manner
WAS ORIGINALLY TOLD IT WOULD TAKE 3-4 DAYS FOR THE BODY SHOP TO COMPLETE THE WORK AND IT ONLY TOOK LESS THAN 24 HOURS. NICE JOB!