Most professional auto shop I have ever been to. My car was repaired in one day day and looked new again. Thank you Elizabeth for your great communication and customer service!
Highly professional, great work, excellent customer feedback, constant updates Curtis was extremely experienced and professional. Would gladly recommend my first choice in the future.
Thanks for the great service! Curtis and Carol and the whole team there, all did a great job!
I'm glad to meet Ur service and all of progressing regarding repairing my car. Thank U.
great job overall. always keeping me updated on the progress of the repair. very professional demeanor by all the staff. job was completed as promised.
Vehicle Make : Volkswagen
Your service was outstanding you repaired our car like magic. Fast friendly service and will recommend your company highly. Thanks again Bob Green
As always, outstanding service.
Vehicle Make : Mitsubishi
Great people with smile make my day....thanks for taking of my baby ( I mean my car)
Everyone was curtious, knowledgeable and prompt with my service needs. I will recommend them to friends in similar need.
Thank you :)
The process was smooth and convenient. The staff communicated well and were efficient.
I love the text-updates! Everyone was courteous and professional!
Appreciate the follow up from Ryan at the time of final pick to resolve an issue I found with the front bumper alignment. Was a relatively easy fix and looks great.
The staff was courteous and answered all my questions. The car was completed much earlier than expected.
Fantastic customer service. I would recommend to anyone that you guys Rwally do quality repairs.
Excellent service ! No complaints
We were well taken cared of especially after the shock and stress from the accidenr . Staff is very courteous and made the whole process easy . They kept us apprised on the status of the claim and repair. Thank you very much
A/C working properly upon drop-off. Curtis claims compressor was faulty. Strongly disagree.
I loved receiving the phone updates. It made it very easy to track the status of my car.
Excellent service! Great communication about the progress.
My truck looks brand new. You guys did an outstanding job. Very very satisfied with the work that was done to my car and the time it took. I would definitely recommend Fix Auto to my friends and family.. thank you again :)
Ryan was the best guy that I worked with and I'm very satisfied will come back in future again.
Whenever I use Fix Auto Poway, AKA: Chrome Coll. w/ Gary and his crew of magician's I know my car is in the best of hands. Seriously they haven't let me down yet. I won't go anywhere else!
There is only one receptionist, We have to wait a while!
Curtis was outstanding. I am disappointed with your relationship with Geico.
The best auto repair experience I've had! Communication was great and the repairs, perfect. Love the guarantee on the work, too.
Vehicle Make : Volkswagen
Vet quick to get my car done and very good/nice staff;)
Great work and a job well done
There was white residue left on my door. Front door doesn't feel like it's closing right
Awesome experience job well done!!!
My gripe is w/Enterprise. They told me on the ph. that they would have a rental waiting for me at your facility. Instead, I had to wait for a shuttle and then I had to wait an additional 40 minutes at Enterprise to get a car.
Curtis is hot as hell #hookitup
It was a pleasurable experience
Curtis and the staff at Fix Auto Poway were very respectful and courteous throughout the service of my car. The team exhibited exemplary and top notch professional attitudes. I will recommend my peers to this auto shop for future auto repair needs!
I do appreciate the co-ordination between companies
Robert and the team were fantastic! Will keep coming back!
They did a really good job on my car I like it
Vehicle Make : Volkswagen
Great service! Robert was very helpful in every step of the way! My car looks good and cleaner than the time at dropped it off. I will definitely recommend fix auto to all my friends and family.
They are great here,quick estimate, and great work.They keep you updated on what is going on with your vehicle and are always very helpful and friendly, Elizabeth is always so professional and helpful. Thank you fix auto poway for your excellent service once again!
Repeat customer on a job well done
Your guys went out of their way to help. Even giving rides to and from the shop.
Elizabeth and the experience were great and very easy from start to finish. Thank you!
Such a smooth process and everyone is so kind and efficient. I love the communication via text letting me know status along the way!
Everyone was very professional and respectful. It's not easy to find that anymore. I'd definitely recommend Fix Auto!
Great service and job on my car! Thank you!
Car still is out of alignment after a 3rd analysis (1 by me, 1 by Fix, and another 1 by me today). Alignment was not done at the time of initial accident repairs even though we were rear-ended at a high rate of speed causing nearly $14,000 in damage and repairs. I am submitting for an independent analysis with the Bureau of Automotive Repairs and I am submitting a complaint to the CA insurance commissioner. I can be reached for further comment at ****-****-xxxx.
Let's face it, dealing with collisions and insurance can be about as much fun as taxes and root canals. My experience with Fix Auto was an absolute pleasure from beginning to end. Not only was a perfect job performed on the damaged area of our car but all the Fix Auto employees were a pleasure to deal with. Thank you Robert for coordinating everything and making sure that this experience went as well as it possibly could have.
Honestly, this was the best car experience I've ever had! The whole process was seamless and expedited and professional. Curtis was very communicative and a pleasure to work with as well as Conrad! They both rocked! I will definitely refer family and friends to Fix in the future!
Staff was great! Staff was very accomodating. Great customer service! Never failed to give me updates regarding the progress of the whole process. helped lessen my anxiety knowing my car is in good hands. I will definitely recommend this place to my friends and family.
We are very pleased with the repair and Curtis was very helpful and courteous.
Courteous people and a great repair job. I can't even tell where you painted. Thanks for the good experience. :)
Quote was too high and the parts were not included with my car when I had it towed to another shop.
I love the one stop solution for insurance, fix and car rental. Help me a lot for my busy schedule.
Great service! I'd definitely recommend to friends.
Vehicle Make : Volkswagen
Elizabeth was great as well as the rest of the staff. Communication and updates were excellent.
The entire process from start to finish was excellent. I was impressed by the customer service, level of communication, speed of service and the quality of the repair job. The team at Fix Auto deserves the highest Kudos! Excellent Job and Thank You! I will definitely recommend this shop.
Vehicle Make : Volkswagen
Elizabeth was a great contact. She made sure everything was fixed and done by the end of the week. I am grateful for her positive attitude.
Did the work efficiently & quickly.
Thank you for the care and service you provide to those who trust you...
Ryan has amazing customer service and is very helpful. The work was overall good but there was a few issues with it as well I am needing to getting taken care of. So far happy though.
The end result was great! Thanks to Ryan for getting my car the best repairs from the insurance company.
I was a guest in their shop. They fought for me. Took great care of me and my car. Worked with the insurance company and it directly effected the bottom line.
One year ago I was brought in by an auto accident where the owner/offender's insurance company brought me here. Great work was done and I remembered. I came in on my own choice and wasn't let down! Great bunch.
Scott R. Brenner
I was extremely satisfied my best experience with an auto body shop. Robert Ried took care of all my questions and provided expert answers.
Only item unresolved is the hitch and ball that where damaged. I hope this can be resolved soon!
VERY GOOD, JOB WELL DONE. THANK YOU FIX AUTO.
Great service, best I've ever experienced in this field.
A great experience ! First of all, I am very happy and very satisfied the result of d repair of my car. Your
reception office is beautifull and d receptionist was courteous and provided a good customer service. Most of all, Elizabeth was by far d best that I ever met when it comes to car repairs. She was friendlly, patient, very thorough and acted professionaly and keep u updated all d way to d end. Thanks Elizabeth !
I highly recommend Fix Auto !
Curtis and the whole team did a wonderful job.
Curtis and Conrad were quick and helpful, thanks.
Couteous personnel, accomodating, prompt reply to my inquiry and job well done
Accidents are usually very unpleasant. Fix Auto Poway made getting my car repaired easy and stress free. The team at Fix Auto Poway did a great job.
Flexible and worked with my schedule. Did a great job fixing my car.
It was easy Great service
Very professional and courteous, and my car looks great!!
Thought it was a great customer service detail that you guys called every day with status of my car, except my car got delayed over the weekend. I was told car would be ready on Tues, but never received that call until Wed.
The people at Fixauto Poway are tremendous. Unfortunately I've had to use your service a few times but every time it's been a phenomenal experience. Thank you
Excellent service from beginning to end! Will recommend to all my friends!
Amazin' experience w The Poway Location! Everyone as courteous as they can be! Thank you!
Very efficient and friendly staff
Amazing experience from drop off till pickup, daily updates and fixed 6 days prior to promise date. Car looks like new!
Was satisfied me and wife happy about the outcome that it's so shiny like a brand new car thank you I'll give it a10
Very impressed with the customer service. The communication, fast service without compromising quality. The whole experience was second to none. Thank you to everyone for their hardwork. The best service I have ever experienced!
I was very pleased and completely satisfied with job well done by Fix Auto Poway...team. I experienced a very warm welcome the first day I brought my car I can't remember the name of the lady who did my paper work when I brought the car she was very nice and friend, and Curtis kept me in the loop of what was going on with the repairs and the job was done a week earlier than the estimated time, very friendly team. Thank you !!!
The service was exceptional. I especially liked the way the communicated frequently about the progress.
Great and friendly guys , Curtis and Ryan. I'm in Texas and they kept me informed and returned my calls. The only issue I had was BMW dealership taking their time repairing/installing the airbags but maybe they were busy and also maybe it takes careful time to install them to make sure they will work properly when deployed. Other than that, thank you.
The work was well done and on time.
Verry good job.I'm happy on that
Everything was exceptional, except the trailor hitch ordered for my jeep came extremely scratched and it was assembled anyhow.
I had a great experience with Fix Auto. I was kept informed by the very professional worker you have there. I forgot his name, but he gave me the estimate of price and time for my car...anyway very pleased with the work done in my car and his professionalism.
Everyone gets a 10. Fix Auto people, enterprise people and of course my Geico rep. The whole operation is top notch, very efficant.
Thanks again for a great job
Great job- Curtis was great
Everyone was very kind and professional. Communication was outstanding and they met every deadline. The work done on my car was impeccable. I can't say enough great stuff about Fix Auto!
service was awesome. I am happy with the repairs.
staff is awesome
My car looks and feels great! I was also kept informed about the progress.
The staff was friendly and they did a great job on the car.
Curtis was great! Answered all my questions, keep me updated on the status of my repair and really went the extra mile to make sure I was completely satisfied. Thank you!
The work was done sooner than expected and excellent. I might have appreciated any remainder touch up paint for a few other nicks not related to your work.
Outstanding customer service from the time I walked in the door to when I picked up my car. I would highly recommend Fix Auto I Poway! They do an amazing job and the paint looked amazing . My service manager went beyond in his customer service! Five stars !!
The entire staff went out of their way to make the experience of repairing my Lexus as stress free as possible. I was kept informed as to the progress of diagnoses, process of ordering of parts,painting , and final installing of new parts, and road testing The estimate of the repairs was accurate. During this process they co-ordinated my car rental. Great team work Car looks like new Thank you . VF
I am very happy with the repair and customer service. Thank you
I loved how Elizabeth kept me up to date on the status of my car and the phone text was great. My car looks brand new. Keep up the great work and great customer service.
Awesome .. you guys are very good. Out of 10 i will give you guys 100.. fully satisfied.. no issues.. you guys are very good. V r happy with your customer service. You guys give if car on time as told..
So far so good. The test will come when it's time to trade in the car. Overall great experience, thanks!!
Job well done guys!!! Carry on!
Detailing the car for us was very appreciated!
Excellent work! Thank you so much and God bless!
Outstanding firm. The best Car repair firm I have ever dealt with. Great employees. Give them all a bonus!
It was a job well done worthy of all accolades..!! Great job - You guys Rock!
Appreciated that the repair was done quickly! Will definitely recommend you to my friends!
It's better than it was. You guys are top rate!
I have worked with Elizabeth before and found her to be highly responsive. Lynn too is very thorough and quick to get information and respond to the customer.
Good job guys but hope I won't be seeing you again
I am completely satisfied with my experience at fix auto Poway.
Fast, friendly and thorough.
Everyone in the office was super nice and very friendly. My car looks new again! Very impressed with the whole experience.
Excellent care from start to finish! Thank you!
Car came out great and was done quickly. 10/10
Excellent service!! My car was completed before the expected due date.
Curtis went beyond his duties making sure my truck got new batteries and that everything was working properly. Receptionist is very friendly and prompt in making sure I was taken care of.
Curtis was extremely helpful and professional as was the rest of the staff.
I had confidence in Curtis and felt I could trust him. Both qualities are extremely important to me. I would recommend your service to friends due to the service I received through Curtis.
Everything was done professionally and as smoothly as could be expected. I appreciated Robert Reid's responsiveness. He was very good at finding answers when I had questions and got back to me quickly.
Completely exceeded my expectations for courtesy, professionalism and quality.
Curtis was great in overseeing the repairs of my car. A!
I'm completely satisfied with the repair done on my car in such a short time. They gave me an update on the status of the repair at every stage. Staff were courteous and friendly.
Everyone was professional and knowledgeable. Vehicle looks really good. I hope I never have to.... but I'd return if needed!
Fantastic job! Ryan Logan provided excellent service.
Great customer service. Repair was completed satisfactorily and ahead of schedule.
Elizabeth is a very well rounded person, knowledgeable of her profession and has a excellent customer service in dealing with customer's need and query. I would give her a performance of 10 with a ratio of 0 to 10. Excellent employee.
Excellent customer service and friendly staff
Like always my car looks great every time I take my car to your shop. Most definite I will come back here!!
Ryan was very professional and great to work with.
They did a speedy and good job on my car!
I don't think the entire experience could've been any easier.
Great job and great service! Thank you!!!
Great work would highly recommend you guys thanks again
everydayeveryone there was exceptionally helpful I will definitely recommend Fix Auto Repair to other people I know in Poway excellent service thank you
I really appreciated the text updates.
First my car was supposed to be done by Friday march 4th 4pm..no text message updated until I called on March 4th at around 4:10pm. Then when the initial adjustment/quote was done I was offered
An appearance amount for part of the damage to my car and from part of this amount, I would get the right head light replaced with the appearance allowance and the remaining portion refunded to myself. I was told that since the left light would be new it would look better for the right front light to be replaced. I agreed. Since I had bit heard anything on 3/8th I calied your office at 2:30pm...and was told that it was not ready and that the estimator was not there. I was called that same day at 5pm to let me know my car was ready. I picked up my car to find out that I was expected to pay some 29.00 and some change. I explained how the adjuster and estimator both offered me the appearance amount and I am due the amount (assuming that the right front light was replaced)Front receptionist said she could not fix the paperwork that said I owed money and that they would talk to the adjuster Conran the next day.I was told that someone would call me today 3/9. When I saw my vehicle noticed the difference between both front lights as the right looks somewhat foggy. As I waited today for a call from either the adjuster Conran or Robert. I called today after 4pm since no one had called me.I spoke with the receptionist Stephanie who said Conrad (adjuster) had gone home already but that Robert would call me back and I left my phone number. Needless to say I have not received a call regarding my refund from anyone and I believe the right light was not replaced as it looks somewhat foggy and not as nice as the left light. Hopefully I will receive a call to get this resolved
Vehicle Make : Mitsubishi
A small item was misplaced when the work was done and I haven't heard back re finding or replacing the item.
Just concerned about the way the black part of the bumper looks. It buckles up and it didn't do that before
job well done thanks robert
Great service that was fast and courteous. Also, car was **** & span when I picked it up; thank you!
Seems like some screws from underside of car were not attached on the passenger side. They are missing.
Please don't text this number. You have wrong phone number in file.
Fast and friendly service! Staff was very professional and courteous. Great setup to care of all the insurance issues, rental car needs, and repairs. Will consider Fix Auto for cosmetic repairs of my other car.
Amazing service and very fast. It only took 4 days and the staff was great to work with. I highly recommend Fix Auto.
Fantastic! Everything about the process was professional. Elizabeth and the people who helped with the paperwork were great. Including the porters who were very helpful.
This was my second time using the facility. Though hopefully the last time. I would highly recommend them.
Excellent quality of repair, friendly staff, and quick service!!
Vehicle Make : Volkswagen
Amazing service and very happy with the repair. Overall it was a 10 out of 10 experience.
Bad part is used. Workmanship is horrible!
We were always kept informed of the progress and it was done on the day promised. My car looks great!
When we picked up the vehicle it smelled like cigarettes inside. We don't smoke and have never had anyone smoke in the vehicle. We called to complain and spoke with Ribett who didn't seem very concerned.
Thanks for your fantastic work
Vehicle Make : Volkswagen
My car looks great, thanks for being so expeditious about fixing it! Everyone I spoke with was very professional and kind. I wish you all the best in the New Year! Oh and next year, New Years Eve should be a paid holiday for all the employees...just sayin.
The passenger side rear door(repaired) not line up to front door.
Outstanding service. Not only did they do a great repair work on my rear bumper, they took out some black spots on the front with rubbing compound. They also did everything qiuckly. I would highly recommend Fix to anyone!
Great service and excellent job!
Although my car was fixed on time they repaired my trunk but the trunk did not stay up so I had to leave the vehicle there for additional three days for them to order the parts so my vehicle was not fixed completely the first time .
From the estimator to the assistance with paper work and the rental car they were the most professional TEAM I have experienced in a long time. Thank you for making it a WOW day!
The people, the service, the quality of work, everything was great! Would definitely come back and recommend you to others!
As usual, the complete experience was generous. Very professional, timely, accurate and with snagging results. Communication was thorough and helped to ease anxieties.
I will use you in the future without hesitation.
The staff was courteous. Service was fast. Frequent updates by text. Body work outstanding. I will recommend Fix Auto to my friends.
Great having texts and calls. Nice to be in the loop.
Car looks awesome.
Nice job, completed on time, very fogiving and pleasant with delayed pickup.
This is the second time that I have had a vehicle repaired at your facility and once again, I was very impressed with the services your staff provided, start to finish. I was especially impressed with the updates I was provided reagarding the status of the repairs to my Mazda 3. The customer service you provide is second to none.
Great staff and great work done!
Everything was easy and my car looks new again. Thanks for the honest and timely service. Much appreciated.
Fix auto is amazing! Talk about making a stressful situation and making it feel like a vacation! There aren't enough exclamation points to proclaim our sheer joy and satisfaction! !! Shawn and Eric W
Everyone at fix auto are very professional. They made everything go very smoothly and kept me informed.
Elizabeth, your office assessor, was both professional & very informative--a great rep for your business.. I also appreciated the up-dates on how things were progressing--saved me having to call etc..But most of all--an excellent job was done & in a timely manner..Thanks to your technicians--my 10 yr old car now looks so new & so perfect--that I'll probably burst into tears at the first scratch..:-)..Thank you, Mary Donahue
Great facility, staff and the repair of my bumper seems to be quality work. And the car was delivered back to me on time as requested.
We were taken care of from start to finish, we were also notified as progress was made . At fix auto of poway they were friendly ,honest and eager to please. My dad is a retired auto body / mechanic , and yet you guys superceded our expectations , thankyou
Team was very professional and got the job done effectively and quickly.
Everything was great, I was very impressed with the whole team and I appreciated both the text and phone updates.
Wonderful job,this is more than I expected and ahead of deadline too,thank you for a job well done I really appreciate it.....
Excellent excellent work on my car and more Importantly excellent customer service. All those I had contact with were very professional!
Professionalism and prompt service and most importantly excellent workman ship.
Everyone was very curious and friendly. They also just did a beautiful job.
Robert was very professional and kept me updated every step of the repair process. He discussed options and also the gave me timelines of each. The repair was excellent. Fix Auto Poway was the best choice for me in vehicle repair. Thank you very much for a job well done.
Thank you! My car is as good as new!
You have an excellent staff who were extremely accomodating, reliable, and knowledgeable. The process starting from drop-off, through the repairs, all the way to pick-up was convenient and easy. Bottom line, I will be coming to Fix Auto for a very long time. What a great business!