Very good communications through out the process.
The overall work completed was great, the front desk customer service could use help. Even of the concerns I had were not related to the actual work done it's still fix auto, which means anything negative still reflects on fix auto. I just called and needed some info about the rental I used and I was cut off abruptly, not the level of service o expected.
Customer service was great! If I ever need car repairing again (hopefully I don’t) but I will definitely choose fix auto. Out of pocket pricing was reasonable as well!
Vehicle Make : Volkswagen
Ryan was great and my car was done days before I expected. I especially like being able to drop off the rental car there. Excellent customer service!
Thank you for all of the updates on the status of the repair. And thanks for polishing the lenses of the headlights. They are better than they were.
The paint job has errors. Unfortunately didn’t see it until leaving. Smudges on paint job of my new bumper and small green paint splatters on my car.
Sent photos and called immediately. Waiting to hear back tomorrow from Ryan. I’m quite disappointed
Great service, car looks brand new. The response and updates were top notch.
They always kept me up to date with the progress of my repair and did good quality work!
Great updates and super quick repair thank you
Outstanding service! The entire staff was professional and friendly and my repairs were completed early.
I think you should give your customers a few days to really give your services a chance to take hold. So far I am pleased but it just a few hours. Let hope that holds after a few days.
Everyone was so nice!!! My car was done fast. I dropped it off not so clean and picked it up sqeaky clean!!! Whoever you have cleaning the inside of cars did a SPECTAULAR JOB!!!
I had the best customer service of my life. I had a bad accident. The car was on the border of the total. I had no emotional or financial capacity for a new car. The receptionist wiped my tears and was encouraging. And when I came back greeted me w a hug! The service provider Ryan Logan heard my story and promised to do anything he can. I did not beloved him. He kept his word. They found ports on the budget to fix my car rather than mark in total. In the middle of a job, the cost got up. He thought w insurance to fully fix my car. Thanks to this person I have my car back. Both people must be promoted. They both deserved races. I pray to got never need auto fix again but if I do those two individuals are the only one I want to work with
Everyone was so friendly and helpful! Thank you again for a speedy repair!
Wonderful staff. Very prompt updates.
My car looks great and good as new. The paint match is incredible. I was also pleased with the car detail with wax giving my car the showroom shine. Thank you
Fix auto makes it as convenient as possible during the repair of your vehicle.
Everyone was amazing. I will recommend Fix it to my family and friends.
My second time at Fix Auto Poway. Was so pleased with the first time, I requested to use Fix this time again. Again, very happy with my whole experience. AND- I feel like I have a brand new car!