Vehicle Make : Mini Cooper
Excellent customer service. Elbert stayed in constant contact with me and the text updates were great! Will be referring all my friends and family!
Kudos to your team! Special mention to Elbert for extending his help to my mother. Thanks a lot
Staff were knowledgeable and welcoming. They took the time to explain the process and were available when I needed answers to all my questions
Thank you for making it painless! And keeping me up to date every step of the way! And accommodating me with the pick up and having my car like new when picking it up! Thank you for such a great and outstanding job with the work and customer service you guys will be my first pick if I ever need to have a service like this done again!!! A everyone!
We had three estimates. I chose your company because my sister and good friend got there cars fixes with you. Shari that's works for you said you were the best and I took her advice. Thank you very much. Grade A customer sercice.
Vehicle Make : Volkswagen
Caliber Collision staff members are efficient, take pride in their work, professional and friendly. Although it's never a great experience/feeling to have damage repaired on any of my vehicles, I'm very satisfied and thankful that Shari Anglemyer and David Arriola (Geico Adjuster) have been there to assist and make things go smoothly. Thank you.
Extremely nice and great service! My car was finished within a few days and it was perfect!
Very good experience!
Thank you very much
This is my second time with Caliber and they always do an exceptional job. Very professinal and courteous.
Thanks Shari for all your help and repair another of my vehicles again. Hope not to see you in awhile but glad that your there when I need you.. Steve Delgado
Sharri is super helpful and I appreciate the how fast the service was.
Thanks for all your hard work!!!, I really appreciate the constant communication.
An excellent job with a good car wash!
Joe was amazing explain everything thoroughly so I could understand answered all my questions and concerns I receive text messages from your company but he also call to update me on the status of my car every few days I feel that he really went out of his way for great customer service which is hard to find nowadays I could have had my car repaired at any shop however I did decide to have it done after my initial estimate with Joe just to let you know I will be referring people to your business because of that great experience
Vehicle Make : Volkswagen
You guys are great
Second time going to caliber collision and it's never a disappointment! Everyone there has great customer service and I would definitely recommend this place for such great service provided!
The staff did a great job, thanks so much!
I was so satisfied with your excellent Customer Service and how the speediness of my repair was handled. I would totally recommend your business. Thank You again!
Communication was perfect. Vehicle looks great. Customer service was impeccable.
Elbert is very good with always keeping me up to date with the repair.
Getting a text and a phone call from him for updates with my car repairs help keep me at ease.
Shari was helpful and kind. She updated me on my car personally throughout the process and was very professional. Would def recommend.
Great job I am very pleased with the work done in my vehicle, thanks very professional team
They were very professional and efficient, completed in he promised time frame.
I also appreciated the text updates, very convenient
Inside engine has lots of dust and also some on driver seat. You just water washed my car and used dirty towel to dry. Hope there will not be anything wrong after this minor repair.
I am very pleased with the work, repairs, and the car looks great. I surprised how quick everything was and the entire process went smoothly. Not to mention we loved how they kept us updated.
I was so surprised with the repair work on my car. Professional and excellent work. Would definitely recommend you and come back.
Very fast and efficient service. Professional and friendly.
Great job. Appreciated friendly service and keepimg me updated
Repair experience was great except they forgot to replace tire sensor on my new tire because I have the tire sensor light on
Car looks good
You guys were awesome, beyond words. Thank you and God Bless you guys.
All personnel very helpful and personable!
My Sonata looks beautiful!! Finished job ahead of schedule.
David was great! Such a tremendous help and kept me informed through the whole process
Very impressed. You made a difficult situation very easy especially with agent and rental service on site. Very convenient
I liked the simplicity of the process. Geico and Enterprise in the same location. I liked the text updates kerping me informed. There were no surprises and everything went according to plan. The car looks great could not be more happy. Only thing i don't like is paying 250 for no fault accident but can'thave everything Thanks
Great service. Plenty of updates about my car along the way. Definitely a shop I would go to for any repairs I need. A Elbert was the best!
I'm very satisfied, good customer service, the job was done on time, I thank you for your service.
The overall experience was great. Knowing David from Geico was there around the clock ensuring things got done according to Geico standards, eased some of my anxieties. Sherri is awesome. She did a great job of walking me through the repair process. My car is brand new so I wanted my car repaired as if it came from the dealer. Caliber Collision nailed it on this job!
Great job TEAM,
Satisfied with the great job done to my vehicle
Thank you for the quick repair - i thought it was going to take longer than it actually did. thanks for evrything ! : )
Kenny was awesome. He made sure we were informed each step of the way with our vehicle repairs. When he noticed the paint job wasn't up to par he apologized for the delay but made sure that it was re done properly. That's one thing I appreciate, honesty. Thank you kenny and to all the staff at Caliber Collision!
Omar and Kristen
Your employees, esp Elbert, are the
ultimate professionals. The updates given
throughout the repair process was very
thoughtful and appreciated. My car looks
brand new thanks to your fantastic repair
team. Thank you for taking such great
of my car! Will definitely spread the word!
Your staff at the S. El Monte location is fantastic! Dealing with a damaged vehicle is no fun however; your staff makes the process easy. The work was completed ahead of schedule and my car looks great, it's like nothing ever happened. Thank you!
Thank you very much! Thank you especially to Sherry she was really courteous and helpful.
Regarding the orange peel on the front bumper was discussed with the manager and I noted my dissatisfaction.
Vehicle Make : Volkswagen
Shari Anglemyer was very helpful and I greatly appreciate how quickly the repair was completed (ahead of schedule). So far, so good :) thank you
I love my car! Left it like nothing happened!
Very prompt and excellent service.
Thx for washing car when I picked it up
Thank you for all the help!
You crew made a very profesional job I am very happy
I love the fact that everyone was on top of everything & letting us know about everything that was going on.
Very professional & quick. In & out with no delays
I'm pleased that you came in under the estimate.
I will return with all my body work projects.
Everything went fine. They did a good job. Keep it up!
Very professional staff I'm very happy with my car!
Vehicle Make : Volkswagen
I left belongings in my car and they were stolen.
Every person I encountered was friendly and very curteous. Thank you all very much.
You guys are the best! Amazing work with my car. My expectations were satisfied 100%. The employees are so nice, very helpful and so welcoming. I would recommend caliber to my friends and family.
Very nice staff very helpful..
thank you for letting my explorer before as I am very grateful
This was the second time I used Caliber Collision and there was a reason why. Caliber is the best! I've had nothing but great service. All employees were super friendly and helpful.
My new Prescription RayBan sunglasses were missing out of the center console of my car. I have already notified the body shop and spoke to the manager he will call me tomorrow to resolve this issue besides that the service was excellent and fast
Kenny is the proffessionail king
Jenny is the customer service queen
Very impressed with the professionalism of the staff. The work implemented was better than what I imagined. I was always informed on the progress of the repairs. Caliber Collision knows how to treat people. The rent a car on-site was extremely convenient. Bring your vehicle to Caliber Collision. Thank you
To be completely honest with you it came out better than I expected I was exceptionally happy to see the result think your company so much
I did like the help Mr. Martinez give me with the rental and the work on the Altima was excellent just like new we will definitely go back if needed
Francisco and Maria Ocaranza
Always a pleasure working with Caliber Collision. Very professional and communicate very well with the customer.
Awesome work. I'm really happy about my experience. You guys even buff off some searches on my car even I did not ask for it. Thank you so much!
My service writter was Kenneth, and he was Superb ! And wanted to do what ever he could to make sure i was totally satisfied with the work that was done to my vehicle---- giving me the confidense, satisfaction and assurance that all would be properly done to make my car well again. Very well pleased !
My visit at Caliber was good. The secretary Jenny was very nice & helpful. Kenneth was helpful but could have returned my calls when I left messeges. On a Friday I left 3 messegas & he never returned the call. I needed a few concerns about the repair on my car addressed. Shari was happy to see us & remebered us from my past visit to Caliber. **** was the one who worked on my car & left it like new. He did a really good job. Overall experience was good.
You kept me informed about the status of my vehicle. When I picked it up it looked Like a new car. The staff was very professional.
It was a pleasant surprise that everything went so smoothly.
Superior customer service!
I want to extend my sincere Gratitude to The Manager Mr. David Pauley, and his professional staff. ( Ms.Shair, Albert, Jenny, and of course my Geico representative Dave. Prior to meeting this great team, my daughter experienced an Unfortunate vehicle accident. We were going through a stressful time, to say the least.
If it wasn't for this remarkable team, (Dave, and his team) eased a lot of our anguish..
They were so patient and helpful with all our needs. Never hesitating to answer all of our questions. They kept us in the loop at all times. I could go on and on about this tremendous and remarkable staff. But I am sure you are fully aware of all these great and positive attributes this team displays.
Thank you very much from the bottom of my heart
Jose A Berrayarza
I've been coming to Caliber Collision for 20 years, and they always do an excellent job on my car. When I pick up my car, it always looks brand new????
I am so glad I got my car fixed here. I was updated daily with the status of my car. They also made accommodations for me to pick it up.
Great customer service !!
Great job on status reports etc. very easy and great customer service.
What I liked about this experience is that Kenneth kept me up on the status of the car. The delivery was done in a timely manner. Thank you. NOW ENTERPRISE is another story.
Very good job and very professional. Thank you for your understanding. If I need work done any car I will come back.
Thank you for texme everyday to let me know my truck is in good hands.
Staff was perfect. Work very fast. I really enjoyed my time with everything at caliber. Thanks
Also to Nelson Honda 4 recamendin us 2 caliber. Thanks. Paul S
Staff is awesome, I will always go to them for any body work. I highly recommend then
Wonderful job! Incredible service when in a troubled time, professional.
My car was driven to another location without my consent making it more difficult to locate and pick up. It also took a lot longer than I would've liked/was expecting. The workers did not give clear instructions on what forms were being filled out and how to do so properly. Employees also argued about the damages to the car and while they may have felt they were correct, their customer service definitely needs some work.
Excellent job. Thank you for your expertise
Thanks,you guys did a good job ,and finish earlier then we expect it
Quick, kind, reasonable, and excellent.
Kenny and the staff was amazing especially shari she is really really coo.. i wouldnt trust my car anywhere but caliber collision. Thanks for making the whole process so easy.. ????
The caliber collision team had excellent customer service.
Awesome work. Thanks for waxing the side of my car as well.
From day one I was treated with respect and experienced people which made me leaving my vehicle there for repairs worries free and I'm very happy with the results.
Great service. Thorough and thoughtful. Particularly appreciated Sharri's professionalism.
The employees are very and friendly. They are organized and really know they are doing. I especially like how they text and update me about the car. I don't have to guess what's happening. I was very well informed. I also like the rent a car inside the shop. It's very convenient. Overall the service was excellent, and I will definitely recommend to people I know who would need car body work. Thank you very much!
Your staff was so friendly and considerate of my work schedule. They treated me like a friend and not just another job. Great customer service!
Fast and friendly service. I will recommend you to friends and family.
Finished before expected time..Joe has excellent customer service. The rest of staff too. Thank you!
they service very good
I have never had a company that made me feel like I mattered. The frequent updates via phone calls and texts were beyond my expectations from a company. I am completely satisfied with the customer service I received. Definitely star quality company. Thank you for the great customer service and job on my car
Im very happy with the service I received. Everyone was so professional and provided such great customer service. I would recommend them to everyone. Everyone showed their "A" game.
Thanks for warranty repair and delivery car home after repair.
Shari kept me up to date and understood my needs. Made it home safe and sound, 1100 miles away.
Albert was great at keeping us informed of the progress. Very courteous. David Cauley went above and beyond to make sure I was satisfied. Great experience.
I'm so happy with the work done on my car and the time frame was awesome. Glad I had an awesome auto body guy named **** to fix my car. I would recommend this location to all my family n friends. Thank you again
I absolutely would recommend Caliber Collisions in El Monte to any and everyone I know. The customer service is absolutely amazing. Dave, Kenny and Jenny kept me updated almost everyday, and reassured everything would be alright. Overall satisfied is nowhere near how greatful I feel. thank you!
They went above and beyond with their kindness and concern for not only the car but me as a person. Their willingness to drive the car to my house was shocking to me. I've never received such kind service. It made a very difficult situation much more bearable. A million thanks!!!
I love the way the I got treat it and the job you guys did I was more than happy with the results . Plus my job was ready sooner than the day the I was told it was going to be ready
Work/repair was done in a timely fashion. Caliber kept me informed of what was going on at every step of the work. Overall, I was happy with the experience.
Thank you Dave for making my not so positive experience a great one. I appreciate your honesty and taking care of the side door your shop damaged. It made the 2 day delay worth it.
You guys are so professional.....you are awesome......the best of the best.
Amazing repair job, great costumer service and prompt results.
I was contacted and informed every step on the way of repair. I appreciated to keep me in the loop about the detail of the broken parts, the estimates, and the days needed for repair. The staffs were friendly and provided good customer service.
Great job on the repair and customer service. Thank you.
Great work on my Kia Optima. Loved that I was always in the loop with constant updates on the repair process. Thank you, defenetly a great simple and smooth experience.
Everyone was very nice and work around my needs, which I truly appreciated. Thank you David. I would highly recommend this establishment to others.
Friendly and professional staff. I felt comfortable leaving my car in their care. They provided me updated on the progress of my car. I will definitely recommend them to friends.
Vehicle Make : Volkswagen
I would like to thank the entire courteous and professional staff of caliber collision south El Monte as they truly show that they care through the entire repair process. From start to finish they had kept me update daily. Shari Angelmyer was my service advisor and she showed me she cared as she addressed all of my concerns. Please make sure that Shari knows she is one of the best in the business as I am sure she doesn't hear it enough. I hate to say it but I look toward to my next experience with caliber collision south El Monte
Thank you very much for the quality of work, and the wonderful service.
Jenny, Sherry, and James were very friendly and professional. I am very
pleased. Thank you again! May Jesus Bless You All!
I'm very happy with the results!! Thank You !! Good Job, You are very profesional ! You did it before the date You promise, thanks!!!
Caliber exceeded my expectations with everything you guys are amazing. Will spread the word to friends and family.
Professional very helpful.
I would like to thank the caliber team and Sherry for doing such a great job on my car and I am also happy that you managed to fix it so fast, it's my second time going to this place and it was a pleaser even though it wasn't such a pleasant event, the accident and all, but sure you guys made it comfortable.
Very good job and very nice service thank you so much.
Thanks for keeping me up to date with my repairs, so thanks for the great service
Good job well taken care of thank you
I am satisfied with my service excellent, / job.
Everyone at Caliber was very helpful and took great care of my car and I.
My car looked great like it was never in a car accident. You guy's did a great job with the body work
Everyone was extremely helpful and wonderful. Amazing customer service!
The nicest people fastest service ever. Great to deal with.
Vehicle Make : Volkswagen
The work on my car due to my collision was outstanding. Can't even tell I was in a car accident. Customer service from the front desk, to the estimate, and the final presentation was excellent. I'm going back for other work because of the trust. Thank you times a million!
I am very satisfied with the work that was done, the employees are very courteous
I was totally surprised and very much appreciated the fact that they washed my car and cleaned my windows and even vacuumed the inside. The job they did on my bumpers was very professional and looked amazing. My car looks brand new. Thank you very much.
The staff was extremely courteous and helpful through the entire process.
Greatly satisfied rapid repair, will definately recommend Caliber Collision.
Thank you for a job well done.
Second Time taking my car to Caliber Collision and was very satisfied with the work done to my car. I recommend Calliver Collidion for any car repair. Thank You so much.
They kept me updated at all times. They did beautiful work!
I love getting updates via text messages. Very fast service. I'm always in a hurry so it helps how fast they call me to make appointments and the job was done quickly. Thank you!
Very professional, great communication and I was always kept up to date on the status of my vehicle.
Kept me updated the entire time and got the job done in a short time period.
My car had a scratch on the side and they fixed the paint for me very well. Caliber Collision gave me good service and the employees were helpful and nice. Thank you so much!
Fast friendly & efficient????
Caliber Collision made everything so easy for me. Only thing I wished was that my used door that was replaced was in better condition. The arm rest part is already rubbing off to the plastic. My original door was still like new.
Really pleased with Kenneth and the service. Loved the fact that everything was on time and they gave me a ride home..my absolutely best part was they dropped the car off at my house because of my situation.
Thank you! I am happy I chose your company!
The only suggestion that I have is when you make an appointment for a customer is to keep it my problem was I had an appointment then I was told that they were not going to be able to see my car for about two weeks to two weeks and a half so being that my car was drivable I took my car then had to make another appointment but this time I was making sure that the car was going to be seen that day that way I wouldn't be without a car too much longer but overall I really like the service I got for the car the car looks great thank you
The representative had great customer service. My car was repaired early. Also, my appointment was scheduled within a reasonable time. And, the receptionist was helpful, and very professional. Very surprised by the great customer service. Love that they provided me with regular updates via text and phone calls.
i lost my sunglass in the car but they say i don't konw
Caliber Collision is a recommended repair shop by USAA, I trust in USAA to pick the best of the best to help their members. Let me simply say that Caliber Collision did not disappoint. They did a great job.
Fast friendly professional service I will definitely recommend you to friends and family
I am happy I took the advice of Mr Lindenmuph auto club agent to have my car repaired with Calif Colision Center. I wont hesitate to refer my friends or family to your company. personnel was very friendly and helpful. I am very satisfied with the work that was done. Thanks again Phillip F
Best customer service I have ever received, Disneyland included. You guys are the best!!! Thank you for making my experience headache free
Very professional and very friendly everyone, definitely will recommend
I was helped with my questions and concerns by David Cauley and Kenneth Martinez. They were very knowledgeable and answered all of my questions to my satisfaction. I appreciated being contacted by text every few days to let me know of the progress of the work on my vehicle. Nice customer service touch! David and Kenneth are were very professional and the right people for their jobs. I felt valued as a customer and was very satisfied with the body repair and finish. The high standards of quality repair and personal service is why I would recommend Caliber Collision to family and friends. Thank You So Much Gratefully, Virginia A
Everyone there is exceptionally courteous. Especially Jennifer.
Everyone at Caliber did a wonderful job. The staff was courteous and professional. My car looks like new. The work was completed quickly and looks flawless. I would definitely bring my car back to Caliber Collision.
You guys are awesome! Thanks for making my car look new again and for making the process go smooth. I just can't thank you enough for all that u did to my car.
It was so nice to receive daily messages on how my baby was doing. The staff was so nice and reassuring. They helped me go through this hard week by being so wonderfully nice. Thank you all. You did a wonderful job on my car ??
Vehicle Make : Mini Cooper
Completely satisfied. William did a great job.
Thank you for doing a good job on my car!
Shari and the whole team were professional and did a great job! Customer service was the best!
Shari was great and their customer service was on point. The turn around time on my vehicle was super fast! Thank you guys so much!
Repairs were outstanding very good work on my 2000 Chevy Corvette. I really recommend Calibur Collision. This people do good work. Thanks
Very excellent service and it was very professional. I was treated well and was completely satisfied.