Awesome customer service and the work was completed faster than estimated
Swiftly and smoothly completed, in spite of the weather. Most appreciated.
I found everyone I dealt with to be friendly and professional
From my initial contact with Don, to the appointment process with Georgia, and throughout the repair with Krystal, I was treated with kindness and respect. Your staff should give lessons in customer service! I've heard good things about White Auto Body, and they were all true! My vehicle looks terrific; I suppose another shop could have done the repair, but it is your outstanding service I will remember. THANK YOU, and know that I will share my experience with others!
Vehicle Make : Volkswagen
Best service ever.
Best repair ever.
If I need an other repair in the future I will call on them only.
The people there are so polite and professional.
Every one was very professional and nice. It was a very pleasant experience. I will recommend them to anyone.
My truck looks great! Thank you for yall's time you put into it making it look brand new again. Crystal was most kind to deal with and kept me updated with what was going on with my truck which I greatly appreciated. I appreciate yall's hard work work and dedication. Thank You!
I am happy about fast the work was done on my car and the quality of work
Everything was done, quickly and professionally. Kevin was great.
Was above all expectations great job
Raining when picked it up today but looked wonderful. Staff so nice there, also. They had texted me about daily keeping me updated which was nice.
You are the most professionally run business I have ever worked with.
Thank you all very much
Mike Mayfield is the man! The entire staff & experience was great. Will be recommending ABRA to others.
Quality work and service!
ABRA always does great work and keeps in contact with their customers. I especially love the new automated text updates. Keep up the good work!
I am so happy with your work.I will definitely tell everyone what a great job you did
You were very prompt and professional.
I made sure to put a comment on your Facebook as well. I had the best customer service with your company and was thrilled to see that they detailed my car before picking it up. That was completely unexpected and a great surprise! Thank you for everything!
Thank you the car looked great
Very friendly people, and my car looks as good as new.
Quality above all else or any other shop.
Super friendly staff. On time and extremely thorough.
I was extremely pleased that they delivered my vehicle to me when I couldn't find a ride to pick it up the day it was completed! My vehicle was returned to me cleaner than when I dropped it off! I'm so glad I picked and trusted ABRA with my Jeep!
Treated well, car fixed properly and ahead of schedule. Took care of returning rental car for me. Thanks.
Jason did a fantastic job!!!
Krystal was great to work with!
Awesome service. My truck looks brand new. Mike was perfect!
Bill was wrong by thousands of dollars. Spot on roof. Will never be back.
Don and Gloria (front desk) made the repair interaction enjoyable. Good people.
Looks like new again! Great job!
Very helpful and professional
I was very happy with the whole experience from checkin, going over my vehicle at drop off as well as when i picked up two days later. Satisfied with the repair and the cleanliness of my vehicle ehen i picked it up. THANK YOU
We always trust you to care for our vehicles.
Everyone that worked with me was very professional. So nice I would highly recommend them to everyone . They did a great job on my car .
We were satisfied but the driver's side interior door and window needed to be cleaned when I got home. Handprints on the interior. Except for that everything was fine.
It was great and great work!
As a business owner I really appreciate the customer care, daily text updates and excellent repair work. We will recommend you to our friends, family and acquaintances. Thank you
At this time, I believe a job well done.
Everyone was great. Kept me informed every step of the way. Don did a great job handling all the particulars. Great customer service.
The work was done timely and effectively. The staff was always very friendly and clarified every question I had. Thank you for the wonderful work on making my car like new.
I am completely satisfied with the service. The staff helped me with the car rental. They secured for me some personal items that I had kept in my car.
Don was great, clear and efficient and kept me updated on status of my car
It looks great and I was told if I had any questions or concerns to not hesitate to contact you. Prompt updates and courteous employees. Please send my regards to whomever repaired my vehicle. Thank you!
Great customer service !!
Very Pleased with the work that was done will definitely
Recommend you to others.
Don was professional and had great follow through. Great communication and my car looks brand new.
I really like Kevin Lachler. He was wonderful!
Fast and friendly service
Went above and beyond our expectations
I was so impressed by A BRA - Kevin kept me updated on a daily basis with a phone call after his text. I will recommend ABRA to friends & family. AWESOME JOB ABRA!
My vehicle looks good. Good job.
Always a pleasure to do buisness with you
Great job friendly people
You guys are awesome! Very professional, very kind and kept me updated on the status of my car. I will recommend everyone to you guys! My car is beautiful! I live my car and plan to keep it for a long time. You guys are true professionals and I can't thank you enough!
Everyone was very customer service oriented, and kept me up to date. Repair was well done. Thank you.
Kevin did a wonderful job keeping me up to date with the progress of my vehicle.
Was not repaired properly the 1st time
Did a nice job looks good
Your facility was first class from the time i first walked in and the time the repairs were done very good work and very knowledgeable workers and very nice workers thank you
Took longer than it should have
Thank you for everything! It looks great!
Excellent work. Great people to work with.
They did a great job and had the car ready when told. That was very much appreciated. I give them all a 10.
You always do great work. We wouldn't take our cars anywhere else when needing any type of body work done.
The whole experience was top notch, not to mention the "ARTISTS" who restored our Sebring !!! $$ Raises for everyone Mr. White & Mr. Abra !!! Job well done, THANK YOU
Car looked great. Everyone was friendly.
I was kept updated about everything.
Our van was returned to us in perfect condition. Your repair job made it look absolutely new and pristine again. We will be sure to share our experience with our friends. Now if only I can remember your new name. Sincerely, Shirley S
Very helpful, prompt, good work, kept me updated!
Very helpful to answer questions
My car is still not done after they had it for a week due to lack of parts. There's paint chipped of my car in places that were never there before and they ruined the tint on my rear window. I took it up there showing them my back window and they said they didn't do anything to it. I explained I didn't bring in there that way and they still stood by that comment. I didnt realize I needed to take pictures of the inside and outside of my vechile to have proof of something they messed up on. The rep was going to talk to the store manager about it, and I told him yes have him call me. Never heard back. I am very unhappy and I feel like they don't care. I'm ready to call the district manager Terry. I wish I never brought my car there. Horrible customer service!!!!
They always do an outstanding job. Great work. Clean car.
I appreciate that fact that my repair was completed a week ahead of schedule. Dennis kept me appraised on my repair for the most part. I really appreciate the attention to detail and for walking my son through the repair check out
Associates were very thorough in their job very polite courteous very professional
I feel that the process tied my vehicle up unnecessarily for too long. This creates an unexpected cost and inconvenience on my behalf. I feel the repair process needs to be streamlined and the time the vehicle is **** a high priority.
My only concern was they had my car one full week and they couldn't get my roof piece in in all that time and I will have to take my car back for it.
The people are sooo friendly & helpful. The text updates are a nice touch! My car looks good as new! Another 10+ experience.
Communication was horrible. We were told the repairs would take 1 week. The repairs actually took 3 weeks. I would have been completely fine with that if someone would have just talked to me. I received text updates the 1st week & then they stopped. No one would call me. I would call every few days to try & get an update. Everytime I would call my car was being buffed & cleaned up. Is this your automatic response when someone calls? I understand you are busy, but someone just talk to me! That's all I wanted was communication. I didn't even get a response to my texts.
I really appreciate the level of service I received very professional from the first phone call to the last hand shake thank you!!!!!!
Rental was not ready as promised on appointment drop off. Had to wait 30-40 minutes. Then I had a text saying my car was ready; two and a half hours later I show up and they say the car hasn't been cleaned or inspected. Then after I left the facility, I contacted them saying the automatic windshield wiper didn't work effectively. They promised to call back after the holiday weekend to set-up an appointment to have it looked at. Still haven't been contacted.
Text were confusing. Informed via text car was ready. And it wasn't.
I was not updated on status until I called. Every day I had to call to know what the status was. It toll about 2+ weeks to get dents fixed. The trunk was not cleaned as j could see shattered glass pieces. I called and I was told that those pieces could be stuck ones which could be hard to believe.
Please feel free to call me for any questions.
All staff were friendly and professional. Service on my car was performed timely and with skill. My vehicle and I received the ultimate in care.
Great repair work and great customer service. Completely satisfied.
Great job and unbelievably fast. The staff is very friendly as well.
Great experience start to finish. My car looks like it did the day I bought it. Thanks so much.
Wesley and (Dennis I think his name was?) were both helpful and thorough.
Excellent service and timely completion of work
The staff was extremely friendly.
Great communication and Dennis was great to deal with!
Second time getting a vehicle fixed here... always a great experience... Wes was awesome.
Great service and made us feel that our car was in good hands
I used this shop because many great recommendations. I, now, will be recommending this shop to everyone I know! Thank You!
Very professional job not only on this fix of my Sonata but also on my Dodge Ram in Febuary. Pleased with both jobs.
Great customer service, Everyone was nice and friendly. My car was repaired before the estimated time & was also cleaned out & smelled nice! I will definitely recommend this shop to all of my friends & family.
Although the car was done 1 week earlier than expected, I had just filled the rentals gas tank. I understand that the wheels are on back order but I paid for clear door guards, they were originally on the car. When I picked the car up, no one went out with me to look at it. If they would of made 1 trip around the car they would of seen the door guards on the passenger side but none on the drivers side. The paint job and repair seems superb, but the little touches were ignored. I plan on calling them in the morning. Too get my guards back on
Fast great job very knowledgeable kind
Wonderful job. Thank you.
This is the 2nd time I have used white auto body and I would definitely recommend them to a friend.
Thank you for always doing a wonderful job and being so friendly!
I am not happy because everyone is saying the car was in an accident there was no dent in the bottom of the fender when i brought it in but since the paint was messed up from tar that still didnt make a dent so when u took the car apart body puty fell out and made a dent which wasnt there in the beginning then it took 3 hours to fix the dent that wasnt there. No dent in the bottom of fender when i brought it in only after the dog hit it or u took it apart. Then u wouldnt even cut an hr off labor so the one fender at 8 hrs labor 1 whole could of gotten a whole new fender i stead of adding all the body putty under my car. Not Happy at all. And as far as having so many people from progessive you as a body shop should of had the car taken apart and made them aware of all the damage the first time
We receive status updates while our car was being worked on and the customer service was fantastic!
The car looks great, and the techs kept me informed. Love White Autobody.
Everything was very professional
Easy and painless process from start to finish! Second time we have had to have a car repaired and I will not go anywhere else!
Thank you to everyone for taking care of our situation! From Georgia to Don and the auto body repair guys to Jeff! Great experience as always!!
Dennis was outstanding and a complete life saver. I have never met someone that was completely friendly and professional. I will always take my Mazda to this company. I will reference ABBA Auto body and Glass to everyone I know.
Took a bit longer Han expected then when picked up they had forgotten to fix the back side which was filled out on the original form and in the claim. Had to leave for an additional 4 days. This is the third car our household has taken there and due to amount of time and lack of communication we will not return.
Uneven Fender to Door gaps. Repair showing through paint. Dirt in paint.Color mismatch.Excessive orange peel. Notified estimator I was unhappy with the repair after the second attempt was told this is the best quality of work you guys can do.
Much thanks to Don Crane and company!
Thank You, for a job well done. My vehicle looks amazing and I greatly appreciate the help!!!!!
Service and workmanship was excellent
The entire staff did a great job. Very efficient Very accommodating. On time. Great results. Thank you
Estimate was quick and comparable to another business. Work time was completed according to estimate. Cost was just under estimate which was nice. End result looked good as new. Very pleased with the overall experience.
Excellent job on our Ford. Very satisfied and will pass this onto others.
I love the text messages. I love that my car looks amazing!
Everyone was so helpful and seemed to care about my experience.
Everything looks great, and runs like it did when I feist got it. I thought I lost some of my possessions, but I found then in a bag in the trunk, nicely organized!
Vehicle Make : Volkswagen
Staff is always friendly and helpful. I would recommend your services.
Quick, clean, and completely fixed. You made someone's else's accident, painless.
Thanks for repairing my car so quickly and keeping me informed along the way.
The experience went great. Wes made sure we were informed every step of the way.
Everything was great. Don updated me as things progressed. He was very nice and very professional.
Excellent service. Dennis keep me informed on the progress of my repairs. Very impressed with Abra.
Everyone was very friendly and helpful. The work was completed quickly and very professionally.
Awesome job just keep it up
Dennis was extremely helpful by calling me often with updates. Also, he went out of his way to bring my car to get a safety inspection and emissions test needed for license plate renewal. My car looks great! All around great experience!!
You did a great job. Thanks!
I think you guys did a outstanding job. My car looks way better then before will definitely return for future repairs when needed!!!! Thank you so much!!!!!! Appreciated more then you can imagine!!!
Great communication. Great service. Great final work.
Everything was done quickly and seemlessly! Wonderful experience!
Surprised when I got my car it was clean inside! Thank you!
Excellent job on paint job.
Excellent communications throughout the process. Caring service and profession job.
Everyone was so professional and helpful for my whole experience
I appreciate the updates & communication done on a regular bases. THANKS!
Ranks amoung top service I have experienced.
Friendly, considerate, proactive customer service. Pleasure to have Wes coordinating the repairs. Seamless service. Work met my highest expectations. 11 on scale of 10 for service and repairs.
Will highly recommend your services.
You guys were so helpful and constantly stayed in contact so I didnt have to worry or call you guys about my car at all because I was updated throughout the process
Vehicle Make : Volkswagen
Everyone was very friendly, helpful and thorough. It was my first insurance claim and they all explained everything I needed. They also have complementary beverages, which is awesome.
Looks great!!! Like a brand new car!!
Great Job, very pleased with results and excellent customer service
My experience was very good. I was updated during the process and they answered my questions when asked.
They performed as promised.
Just goes to show how you guys are not communicating and how you office staff is not organized. I picked my car up on Friday. I given now my 4 Th review. You need to really look at what is going on Office staff is not doing thier job no communication with customer while repairs are being done. I got more communication with you after I have my car in my possession. You guys used my wife against me on purchasing a set of tires. I was told I would be updated throughout repairs. Hell I did not even get told the estimate of my repairs. I had to call you numerous times to find out about my repair. A car that should have been in shop a week at most was there 3 week plus. I can continue going on with issues. Looks like no one reads these and this is just a look we care but in reality you do not care. Your company has gone down hill and you will be out of business and I will do everything I can to make that happen. You will not get one referral from me.
I like the idea of the updates we received as the the car was being repaired. It takes the worry out of how things are progressing. Great courteous staff as well and quick repairs. Thanks!
The worse experience I ever had. Also how do you not have a state inspection technician at your place. You guys played my wife against me into purchasing another tire for the vehicle. No one walked me through what was done to the vehicle. I did not even get an estimate of what the repairs were going to be. It took 2 weeks for my repair and if you look at the day's need to repair my vehicle it should been less than a week. I do not trust the repairs and what was done to my vehicle. When I did talk to someone it was when I called and they would say it is on schedule. What schedule I never received a schedule and I will let everyone I know if they need their car repaired not to use your shop and now I now that you do glass repair also I will advise anyone that ask me to not use your company. Hopefully this will also stop having you send me text messages as well. Because your text message system is a joke, it states we will keep you updated. I got no text until the car was done.
The service was very friendly and helpful and informative kept me in the loop while they had my car
We are still waiting for a part that was damaged by your employees on the drivers seat. The back bumper looks great. We had to wait 10 days with a rental car. They forgot to replace the front bumper.
Great service and great people
Well for starters you guys have all of these guarantees, it took me a week to get my car back that had a dent that was maybe two inches long, and when I get it back its not even done. I'm not sure on what planet your employees would think that that is good enough to give back to a customer, I do collision work myself for a local Chrysler dealerships and the only reason I didn't do it is because my insurance wouldn't let me, if I give a car back to a customer like that I would have been fired on the spot. So when this gets fixed hopefully the right way I will never use ever again and I will tell everybody I know to never use Abra
My car looked better than it did before the accident! And they completely detailed it for me, inside and out. The staff was very friendly and helpful. I will definitely be recommending white/abra to others!
Car looks great.
Wife is happy!!
Very satisfied with the work
Everyone was so nice and helpful ! Kept us very informed on what was happening with our car . It was also taken care of in a timely manner to get our car back to us . It was a great experience!!
Five star service from the entire staff. Best experience ever at a body shop in the St. Louis area. I have had service three times at your shop in the past two years. Exceptional service especially from Jeanna and Chloe.
Will recommend ABRA to others if I am asked.
Thanks for the great service !
First class service all the way through the process. I appreciate the fast turn around on my repair and the high quality of your work. Well Done!
I loved the text updates and pictures.
You give excellent customer service. I am a very satisfied customer and will recommend your business to friends and family. Merry Christmas!
Vehicle Make : Volkswagen
The team was nothing but helpful and friendly. I appreciated the daily updates on the status of my vehicle. Thank you for taking such good care of my car and doing such a good job on the repairs!!!!
Good service and Will return for more work
Thank you so much for your excellent workmanship and making my car look like its brand new.Thank you also for cleaning my car inside and out.
Everyone there was extremely helpful and friendly. If I ever had any questions they gave me an answer in a very timely matter.
Everyone was very helpful and made me feel special!
The repair far exceeded my expectations
Fantastic job done on the repair. Very quick turnaround, great customer service
Awesome customer service and always kept me updated!
I noticed how everyone took pride in their jobs.I would also like tell the repair people how their work is more than just fixing dents.what they do It's a work of art that really goes unnoticed. My car looks like it just rolled off the show room floor. Thanks ABRA auto and employees
It took too long to get my car fixed.
I was very happy to have both of my vehicles taken care of so quickly. The entire staff was friendly and professional. My cars were repaired well and clean. Thank you so keep much. I always recommend you!
Employees were very professional kept me informed of when work would be complete and job was done very nicely
Vehicle Make : Mini Cooper
Very professional. Great communications
Great job, it looks as new as I just got it off the dealers lot. Thanks
Wes and the staff were fantastic! I will do business with you again if the need arises. Scott H
Vehicle Make : Volkswagen
Great customer service!
Fast service and everyone in the office was very polite and answered any questions right away. Job looks great and very professional.
Excellent service, excellent repairs and excellent communication.