My compliments to GEICO and ABRA! Excellent communications throughout repair process and excellent craftsmanship of repair. Thanks to Maggie and Brad!
The lobby smells funny-like mildew or something
You stayed in touch with me through out the whole repair process and made this experience simple. Thank you.
Great job keeping me appraised of the progress.
Awesome customer service/outstanding quality. My car came back looking new again!!!
Very professional and felt comfortable with everything I was being communicated
Thanks an everyone was very nice an helpful. My car looks good again. Great job!
Excellent and fast. Thanks so much.
The car looks great and returned very quickly
Yes you guys do a great job fantastic thank to all
Wonderful customer service and timely updates!
My truck looks great and you all did a great job and I will bring my cars and tell everyone about how great job that you all did for me and my truck
Very nice , polite , explains exactly what will take place while your there getting estament . Great at keeping you informed during the service period . Everyone has great people skills. Thank you .
Just thanks to everyone who had a part in working on the car. Job well done. Thank You .
Perfect and professional!
Extremely satisfied with our repair from Abra and would highly recommend to others thank you so much !
Poor communication by both automated texts & in person. Despite leaving your shop this morning, after wasting an hour trying to pick up our "ready" Subaru, we still don't have it.
Despite communicating our un happiness to ABRA through USAA today, ABRA failed to follow up with us as to the repair status of our car. Very poor "service recovery". Couldn't be worse.
Perfect customer service. Im really impressed!
Great work. They had a problem with one of the parts arriving at Abra damaged. But, they kept me well informed so there were no surprises for me.
Excellent job! Our car looks good as new, the staff was wonderful working with us & our insurance company & coordinating car rental & it only took a couple of days. Highly recommend ABRA for a totally worry - free car repair experience. Thanks so much !!
I'm so grateful that i would recommend your business to every one i know. Thank you for giving my car back .
Work done even quicker than I could have hoped for. Very professional. Very thorough.
Super easy and fast. Brad was great about keeping me up to date on progress. Really appreciate cleaning up the car, inside and out, for pick-up. That's a nice touch that rarely happens anymore! Autumn at the front desk was sincerely pleasant and appreciative of the business. Appreciate the attention to detail for both me and my car! This was a Geico insurance claim repair, and having everyone on site really makes the difference in service and ease of process. Thanks again to everyone!
Great service and completed ahead of schedule. Thank you!
Professional, curious staff!
The repair was done very quickly. Thanks for your timely service. Thanks to Nathan for walking me around and explaining what was done.
Have not completed the claim. In fact they have not contacted me about doing the repair.
Kept us informed of progress. Quick in completion of service. Awesome workmanship.
Thank you !
Car looks good as new! Quick turn around. Appreciated the status updates as they worked on my car.
Very professional, quick and good work - thank you!
The work on the car was very good almost to the point of excellent. I am so happy with the time frame that the car was returned/finished in. Thanks for your professionalism.
thanks! Everything looks great and the whole process was easy to navigate.
My car looks beautiful! Thank you for going the extra mile to make her shine!
I can not thank you enough for the excellent service I received
Very professional job, my car looks amazing. Appreciate you bringing it back for me - really didn't want to have to junk it.
Excellent service and fast
Dustin is a real asset for your company. He went well above and beyond what was required to make sure I was happy with the experience at ABRA. Darren
Just a little confusing getting in but once there everything was good.
Moraine facility does a great job. Brad is yhe best
I liked how you kept me updated but I just wish the text messages weren't automated c so I could have replied back. I was very impressed and happy that my car was cleaned even on the inside by you guys. That was an unexpected but very appreciated extra special touch.
Excellent work thank you and your employees who worked on my truck
Excellent customer service!
I was not updated on the status of the vehicle repairs and the car was there for a month. I had to call ABRA to get updates. Also a month was too long to have the vehicle
Nice work and thanks for detailing as well! Still can't drive w broken ribs but looking forward to it soon!
Done well and ephicient. Well pleased. Thanks!!!
Auto Back Right Always thats what ABRA stand for to me. GREAT WORK an FAST. I have been telling everyone about you ALL. From the front dest to the back GREAT WORK. THANK YOU SO MUCH
Would recommend them to all I know
Already sent text expressing my satisfaction..Brad was great, and the team got it done on time...great customer care! Thank you...
Car was clean and work was well done even the inside of my vehicle was cleaned up, the updates were great overall really well done job for all the guys at ABRA
Vehicle Make : Volkswagen
From the moment that I walked through the door your staff made me feel like they cared about the work they do. I appreciated the text message updates that let me know the status of my vehicle. Everyone was helpful and cheerful which was quite pleasant. The workmanship looks great and appears that it will be a repair that lasts. Thanks!
Easy process, good communication, reasonable price.
Brad kept me updated throughout the repair process. My car was very clean when I picked it up
Amazing experience! My repair was done quicker than expected and for the amount estimated. My car was also washed and cleaned! I was so impressed with everything. The repair looks great! Thank you!!!
Brad and Nathan were both EXCELLENT communicators and caregivers.
ABRA customer care is top notch.
I highly recommend you and am very grateful for your service.
Thank you so much! The Golden Rule lives on.
The whole process was a very easy and painless experience. Well planned and organized. Timely repair with excellent communication throughout. I would highly recommend to anyone and will. Thank you all very much!!!
Front sensor does not work.
excellent job. keep up THE GOOD WORK.
Very quick, very good work, would defiantly recommend others to go here if nessecary! Good job!! Very pleased!
Excellent service, great quality of work. They were quick professional and the text updated kept me well informed. Thank you Don and staff
Very fast and easy service. Matched my paint color perfectly. Not a single complaint! Would recommend ABRA and especially Brad to anyone!
Thanks again very pleased
Pleasantly surprised with the customer service as well with the quality of work done.
Everything about this company is awesome,customer service was excellent Dustin fulfird and his team had my car looking and running like a brand new car.
I was very pleased at the continuous updates about my texts,the professionalism, as well as the service.
You guys did a great job thank u
Thank you for a job well done
I'm very pleased with the repairs done to my car. My car looks brand new, thank you guys for doing such an amazing job I truly appreciate it!
It was a awesome experience! They go above and beyond in there customer service
I would use and recommend Abra any day!! I received incredible service from drop off through pick up. Amazing experience. Thank you all!
Very professional, informative and quality service!
Paint job poorly done car not put back to its original state belonging no put back to their original place once repair was completed
Timely and courteous service. I was surprised that the inside of my car was cleaned. Totally satisfied!
Very good job, completely satisfied
Ever professional and such great care of my vehicle ????????????
I will definitely recommend ABRA.
Cadabra and it was perfect again!!
Very courteous employees, and seamlessly efficient. Would use again.????
Great work, great people, appreciate how they kept us informed of the status and progress of or repairs
I would recommend them to friends and family!
The car looks great! What did you clean the
Work was done quickly snd well. I very much appreciated the frequent text updates.
Kept me well informed great customer service
My bumper on the right side of my vehicle is sticking out and looks crazy. One of the reps said it will cure to the shape. I wanted to say that is complete crap, because it is not going to fold into shape. He said come back in a couple weeks if it doesn't "cure".
Fast service ! Quality work and Abra got the job done quick !
I was impressed with their customer service and consistent updates on the progress of my car. I got my car back and was very satisfied with the results. Abra did a great job!
Streamline, great service and friendly staff. Autumn was very nice and helpful!
Good communication, explaination of work, and friendly, courteous behaviors.
A job well done, very informative on each step!!
ABRA went above and beyond what they were expected to do to my Jeep. I would recommend their services to anyone.
Abra turned around vehicle very quickly and work was well done. Thanks!
Thank you for a job so very well done. I will recommend others to Abra when necessary. Once again, great job!
I am pleased with the company the work. Hi was did at the highest level job. I liked the fact that every day I was informed me on the progress towards about all employees of the company who worked with me .Thanks
Autumn went above the call of duty to make sure that I was satisfied. Great employee!
I wasn't expecting the car wash/vacuum and my car was an embarrassing disaster inside inside, so that extra bit made my day!
Dave and Autumn were great to work with. The repairs were done timely and our rear bumper and tail light look as good as new. Very pleased with our entire experience with Abra. Would highly recommend.
Don was incredibly helpful, would definitely recommend your service to a friend.
Great work again. Fast turn around.
I'll be back sooner or later. Thanks ????
Great work! Very satisfied with service received and would highly recommended. Thanks again for a great experience!
Great communication with car owner. You were prompt and very pleasant. Thank you.
I have not had a chance to see the vehicle being completely finish
What I saw at the shoptwo weeks ago , I was well please. Thanks again ,
I was impressed with how simple they made the process for me & how quickly my repair was done .
Thanks all for a great job, looks better than new, on one side anyhow
Very pleased with the service & the staff. Your young gentleman at your front desk is amazing. I feel bad that I forgot his name. Very kind & just the right personality for that position. I felt like I was talking to a friend. And then to find out they even washed my car & swept out the inside. Amazing. I would highly recommend your company to anyone. Thank you so much.
The car looks like it was never in an accident
Excellent service -quality workmanship from your body & paint man will let All state know. Thanks!!! Pete Bell
Professional and timely service
Everyone was very polite and professional!
I had a wonderful experience working with you and will be recommending you to all my friends. Brad and autumn were wonderful!
Staff was great to work with. Thanks. Nevin
It was a really easy experience and the work done I the car was excellent. The text notifications about the progress of the work ed really appreciated.
The service was quick and easy. The work looks great!
Quick service and nice play area for kids
Thank you for cleaning the car on the inside too.
Brad and the team did a excellent job on my cx-5. The body work, the new front light, the blending of the paint colors on the replaced panel's; everything is perfect. I really appreciate it. The staff was also professional, experienced, and great to work with.
Very easy to work with and fast professional service. Would highly recommend this establishment.
The day I drove home from the shop, the side panel that had just been fixed popped out and will need to be reaffixed.
I am impressed with the speed and customer service. I
Very nice people and they did fast and great work on my sorento I would come there again
Easy to deal with, professional and friendly staff. My car was returned to me cleaned I was given a written accounting of all parts and work performed even though it was insurance work. I was made aware of policies beforehand so there were no inconvenient surprises. I also appreciated the text message updates. I was skeptical because when I've taken my car any place but the Lexus dealership the work has either been questionable and/or the diagnosis was way off base. Not with Abra - I would use the Moraine OH location again and wouldn't hesitate to recommend them to a friend.
Every person I came into contact with was professional, friendly, and efficient. I especially appreciated Greg. He explained everything they fixed and why it needed to be fixed, as well as answered all the questions I had. I would recommend Abra in a heartbeat to my friends and family!
I appreciated the text updates and having a single person to contact about my car. Thanks!
Excellent communication through the process of fixing my car. I appreciated the text updates along the way. Kind people to work with through ABRA.
Great work, and very fast! Brad explained additional work done, and parts they were able to repair. Did I mention it was fast?!
My car started to overheat on the way home. However, since I picked my car up at 530 on Friday I can't bring it back in or have it checked till Monday morning. Looks like I have a few more days without a car. Other than that it looks great... Just frustrated at the moment.
Very courteous and responsive
I would like to thank Randy for going above and beyond taking care of my car. They did an awesome job on my car. I would recommend them to anyone who needs vehicle repairs. Thank you. Tresa M.
This was our second experience working with ABRA and we couldn't be more pleased. Everyone was extremely courteous and friendly, and the work was quick and flawless. We would highly recommend ABRA Auto Body & Glass!
This was my first time getting my vehicle repaired I was impressed on how yall was able to get my vehicle in and out in a matter of time and doing a great job. In the future I would recommend this place and come back if needed.
Very professional & friendly. Randy was consistent in keeping me involved in the process
Very easy to deal with. The receptionist was especially very polite and helpful
Vehicle Make : Volkswagen
They were amazing. I needed the car earlier than expected to travel and they did their utmost to accommodate this. Very happy with them
Great body work and customer service both 8-9. Painting above average but not outstanding
I was surprised and delighted by the customer service. There was a need for an adjustment and you took care of everything for me so I didn't have to do any extra work. Randy was very accommodating and getting me back in my car quickly when I dropped in. Autumn is very pleasant and a good conversationalist with me as a customer. I will recommend you.
Doesn't look as if it was ever damaged! $7500 worth and it's beautiful!
Everything went smoothly and Brad kept me informed of what was going on and called me when my car was ready he's been great in the past and we will definitely continue using you as needed
Haven't got the car back yet but so far the service is really great.
I am very said by with the work is done so far I was very informed on what was going to take place to repair my car. I Will recommend you to my friends
Everyone I dealt with in the repair of my car were awesome.
Thanks for detailing the inside!
Thanks the repair men did a great job my car at this time appears to be back to normal.
Would highly recommend you
You have done a fantastic job
Amazing service! In addition to completing the requested repairs, you also fixed my GPS, which is greatly appreciated! Brad was awesome and kept me informed the whole way! Thank you!
Fast, friendly, and conviviality located!
The customer service was amazing, best experience I've ever had
They did a great job of keeping me informed of the progress. The work looks great and it was done ahead of schedule. I will definitely recommend others to this shop of they need work done.
This is a totally great operation from top to bottom! I could not be more satisfied with how my repairs were handled, and would recommend the GEICO/ABRA team to anyone. Ask for Nathan and Brad and enjoy a worry-free repair experience!
Nice job in fixing my car quickly.
I love how you all communicate with clients. The text messaging feature is amazing. I knew exactly what was going on with my vehicle.
I am so impressed with this company! Friendly and Fair! And my car looks beautiful. Randy was the nicest and most professional person I could ever hope to deal with! THANK YOU!
Wonderful customer service from beginning to end. Very glad I chose this place.
Everything was repaired beautifully, and I've had no problems. Also, my car was cleaned extremely well.
Vehicle Make : Volkswagen
Very impressed! Great costumer service; everything went smooth and I was updated on progress! Good job!
We were very satisfied everyone was very friendly and professional we enjoyed talking to Autumn and Brad. We would definitely use your shop in the future. We really appreciated the daily update on the progress of our vehicle
Fantastic job. Git the car done in a short amount of time
The entire experience was very smooth and I really appreciate the updates on the vehicle repairs.
The service was extremely professional and good
They did a great job thanks
My Jeep looks brand new after repairs and they detailed the inside as well. I would definitely recommend them and return if I need any repairs in the future!
I felt that ABRA did an excellent job of making sure that my car was brought back to the former condition before the wreck if not better. I would certainly reccomend then.
They did a great job and it was fast and efficient
Awesome customer service! Great communication they kept me updated on the progress of the repairs to my vehicle and it looked amazing when finished! Highly recommend ABRA.
This is the second time You have done work on one of my cars both times the work has been excellent and done in a timely manner thank you.
They was very informative but when car was inspected upon pickup there was a crack in the headlight lens that was just replaced Brad said he would take care if it
great shop! everyone is so gracious and kind, definately recommend!
Quality service and work.
The smell of whatever they cleaned my car with was terrible and I haven't been able to completely get the smell to go away yet. My car also didn't want to start for awhile after I had already placed my rental car keys into the after hours lock box. The car finally started after about 10 mins or so. Had a problem this morning with my car doing the same thing at home. Never used to do that before.
I WAS REALLY IMPRESSED THAT MY JEEP WAS DONE IN A TIMLEY MANNER.THEY DID GREAT JOB YOU WOULD NOT THINK THERE HAD BEEN ANY DAMAGE.EVERYONE WAS VERY HEIPFUL.THANK YOU VERY MUCH.
Great job and thank you for the constant updates!
Vehicle Make : Volkswagen
Great job - very satisfied.
Thiswas the BEST experience I've ever had with a business of your type! ????
Worked hard to get my car back fast.
Thank you for everything and making this process easy for me. It was not easy to be withe out my car but you guys made it easy every step of the way!
Brad kept me up to date with the repairs and was very kind and caring beyond belief. He went above and beyond for this customer!!! #teambrad #moraineohio
It was a painless and pleasurable experience dealing with Abra. Thanks for your high level of customer service. The van looks great too!!
we have been highly satisfied with the customer service from ABRA. Having the constant updates on how the process was going and what to expect was such a relief and very appreciated! Also having the car cleaned up and looking like new was awesome ..So far so good on the repairs done to the car! Thank you for great service
Excellent work. I really liked the frequent updates. I would only suggest, as the repair nears completion, that you send another update with a more accurate time when the customer can pick up the car--we were a little early. Other than that, I'm very pleased with your customer service.
Great service. Repairs done in a timely manner and I was keep apprised of the progress. Many thanks.
I was very impressed with the team. When I dropped off my car everything was explained quickly but I felt like I had all of the important information. They did a great job keeping me informed along the way. The turn around time was impressive but quality was not lacking! Terrific Service!
All aspects of the repair were to my expectations. I do have one problem with the repair visit though. After getting home I found that the rear door child locks had been activated. I had to crawl over the front seats from the rear to exit the car because of this.
Very friendly. Communication with client was frequent and timely. Car looks great!
I'm satisfied but not completely. There was moisture in the brand new headlight cover. Brad has offered to correct the issue which I certainly appreciate.
Everything was smooth from the beginning to the end. Everything was explained well, I signed some paperwork, and was on my way in my rental. I was given updates by phone and text about my Jeep. Everyone smiled and looked friendly. I would recommend Abra to any friends or family looking for bodywork. I am a happy customer.