It was a awesome experience! They go above and beyond in there customer service
I would use and recommend Abra any day!! I received incredible service from drop off through pick up. Amazing experience. Thank you all!
Very professional, informative and quality service!
Paint job poorly done car not put back to its original state belonging no put back to their original place once repair was completed
Timely and courteous service. I was surprised that the inside of my car was cleaned. Totally satisfied!
Very good job, completely satisfied
Ever professional and such great care of my vehicle ????????????
I will definitely recommend ABRA.
Cadabra and it was perfect again!!
Very courteous employees, and seamlessly efficient. Would use again.????
Great work, great people, appreciate how they kept us informed of the status and progress of or repairs
I would recommend them to friends and family!
The car looks great! What did you clean the
Work was done quickly snd well. I very much appreciated the frequent text updates.
Kept me well informed great customer service
My bumper on the right side of my vehicle is sticking out and looks crazy. One of the reps said it will cure to the shape. I wanted to say that is complete crap, because it is not going to fold into shape. He said come back in a couple weeks if it doesn't "cure".
Fast service ! Quality work and Abra got the job done quick !
I was impressed with their customer service and consistent updates on the progress of my car. I got my car back and was very satisfied with the results. Abra did a great job!
Streamline, great service and friendly staff. Autumn was very nice and helpful!
Good communication, explaination of work, and friendly, courteous behaviors.
A job well done, very informative on each step!!
ABRA went above and beyond what they were expected to do to my Jeep. I would recommend their services to anyone.
Abra turned around vehicle very quickly and work was well done. Thanks!
Thank you for a job so very well done. I will recommend others to Abra when necessary. Once again, great job!
I am pleased with the company the work. Hi was did at the highest level job. I liked the fact that every day I was informed me on the progress towards about all employees of the company who worked with me .Thanks
Autumn went above the call of duty to make sure that I was satisfied. Great employee!
I wasn't expecting the car wash/vacuum and my car was an embarrassing disaster inside inside, so that extra bit made my day!
Dave and Autumn were great to work with. The repairs were done timely and our rear bumper and tail light look as good as new. Very pleased with our entire experience with Abra. Would highly recommend.
Don was incredibly helpful, would definitely recommend your service to a friend.
Great work again. Fast turn around.
I'll be back sooner or later. Thanks ????
Great work! Very satisfied with service received and would highly recommended. Thanks again for a great experience!
Great communication with car owner. You were prompt and very pleasant. Thank you.
I have not had a chance to see the vehicle being completely finish
What I saw at the shoptwo weeks ago , I was well please. Thanks again ,
I was impressed with how simple they made the process for me & how quickly my repair was done .
Thanks all for a great job, looks better than new, on one side anyhow
Very pleased with the service & the staff. Your young gentleman at your front desk is amazing. I feel bad that I forgot his name. Very kind & just the right personality for that position. I felt like I was talking to a friend. And then to find out they even washed my car & swept out the inside. Amazing. I would highly recommend your company to anyone. Thank you so much.
The car looks like it was never in an accident
Excellent service -quality workmanship from your body & paint man will let All state know. Thanks!!! Pete Bell
Professional and timely service
Everyone was very polite and professional!
I had a wonderful experience working with you and will be recommending you to all my friends. Brad and autumn were wonderful!
Staff was great to work with. Thanks. Nevin
It was a really easy experience and the work done I the car was excellent. The text notifications about the progress of the work ed really appreciated.
The service was quick and easy. The work looks great!
Quick service and nice play area for kids
Thank you for cleaning the car on the inside too.
Brad and the team did a excellent job on my cx-5. The body work, the new front light, the blending of the paint colors on the replaced panel's; everything is perfect. I really appreciate it. The staff was also professional, experienced, and great to work with.
Very easy to work with and fast professional service. Would highly recommend this establishment.
The day I drove home from the shop, the side panel that had just been fixed popped out and will need to be reaffixed.
I am impressed with the speed and customer service. I
Very nice people and they did fast and great work on my sorento I would come there again
Easy to deal with, professional and friendly staff. My car was returned to me cleaned I was given a written accounting of all parts and work performed even though it was insurance work. I was made aware of policies beforehand so there were no inconvenient surprises. I also appreciated the text message updates. I was skeptical because when I've taken my car any place but the Lexus dealership the work has either been questionable and/or the diagnosis was way off base. Not with Abra - I would use the Moraine OH location again and wouldn't hesitate to recommend them to a friend.
Every person I came into contact with was professional, friendly, and efficient. I especially appreciated Greg. He explained everything they fixed and why it needed to be fixed, as well as answered all the questions I had. I would recommend Abra in a heartbeat to my friends and family!
I appreciated the text updates and having a single person to contact about my car. Thanks!
Excellent communication through the process of fixing my car. I appreciated the text updates along the way. Kind people to work with through ABRA.
Great work, and very fast! Brad explained additional work done, and parts they were able to repair. Did I mention it was fast?!
My car started to overheat on the way home. However, since I picked my car up at 530 on Friday I can't bring it back in or have it checked till Monday morning. Looks like I have a few more days without a car. Other than that it looks great... Just frustrated at the moment.
Very courteous and responsive
I would like to thank Randy for going above and beyond taking care of my car. They did an awesome job on my car. I would recommend them to anyone who needs vehicle repairs. Thank you. Tresa M.
This was our second experience working with ABRA and we couldn't be more pleased. Everyone was extremely courteous and friendly, and the work was quick and flawless. We would highly recommend ABRA Auto Body & Glass!
This was my first time getting my vehicle repaired I was impressed on how yall was able to get my vehicle in and out in a matter of time and doing a great job. In the future I would recommend this place and come back if needed.
Very professional & friendly. Randy was consistent in keeping me involved in the process
Very easy to deal with. The receptionist was especially very polite and helpful
Vehicle Make : Volkswagen
They were amazing. I needed the car earlier than expected to travel and they did their utmost to accommodate this. Very happy with them
Great body work and customer service both 8-9. Painting above average but not outstanding
I was surprised and delighted by the customer service. There was a need for an adjustment and you took care of everything for me so I didn't have to do any extra work. Randy was very accommodating and getting me back in my car quickly when I dropped in. Autumn is very pleasant and a good conversationalist with me as a customer. I will recommend you.
Doesn't look as if it was ever damaged! $7500 worth and it's beautiful!
Everything went smoothly and Brad kept me informed of what was going on and called me when my car was ready he's been great in the past and we will definitely continue using you as needed
Haven't got the car back yet but so far the service is really great.
I am very said by with the work is done so far I was very informed on what was going to take place to repair my car. I Will recommend you to my friends
Everyone I dealt with in the repair of my car were awesome.
Thanks for detailing the inside!
Thanks the repair men did a great job my car at this time appears to be back to normal.
Would highly recommend you
You have done a fantastic job
Amazing service! In addition to completing the requested repairs, you also fixed my GPS, which is greatly appreciated! Brad was awesome and kept me informed the whole way! Thank you!
Fast, friendly, and conviviality located!
The customer service was amazing, best experience I've ever had
They did a great job of keeping me informed of the progress. The work looks great and it was done ahead of schedule. I will definitely recommend others to this shop of they need work done.
This is a totally great operation from top to bottom! I could not be more satisfied with how my repairs were handled, and would recommend the GEICO/ABRA team to anyone. Ask for Nathan and Brad and enjoy a worry-free repair experience!
Nice job in fixing my car quickly.
I love how you all communicate with clients. The text messaging feature is amazing. I knew exactly what was going on with my vehicle.
I am so impressed with this company! Friendly and Fair! And my car looks beautiful. Randy was the nicest and most professional person I could ever hope to deal with! THANK YOU!
Wonderful customer service from beginning to end. Very glad I chose this place.
Everything was repaired beautifully, and I've had no problems. Also, my car was cleaned extremely well.
Vehicle Make : Volkswagen
Very impressed! Great costumer service; everything went smooth and I was updated on progress! Good job!
We were very satisfied everyone was very friendly and professional we enjoyed talking to Autumn and Brad. We would definitely use your shop in the future. We really appreciated the daily update on the progress of our vehicle
Fantastic job. Git the car done in a short amount of time
The entire experience was very smooth and I really appreciate the updates on the vehicle repairs.
The service was extremely professional and good
They did a great job thanks
My Jeep looks brand new after repairs and they detailed the inside as well. I would definitely recommend them and return if I need any repairs in the future!
I felt that ABRA did an excellent job of making sure that my car was brought back to the former condition before the wreck if not better. I would certainly reccomend then.
They did a great job and it was fast and efficient
Awesome customer service! Great communication they kept me updated on the progress of the repairs to my vehicle and it looked amazing when finished! Highly recommend ABRA.
This is the second time You have done work on one of my cars both times the work has been excellent and done in a timely manner thank you.
They was very informative but when car was inspected upon pickup there was a crack in the headlight lens that was just replaced Brad said he would take care if it
great shop! everyone is so gracious and kind, definately recommend!
Quality service and work.
The smell of whatever they cleaned my car with was terrible and I haven't been able to completely get the smell to go away yet. My car also didn't want to start for awhile after I had already placed my rental car keys into the after hours lock box. The car finally started after about 10 mins or so. Had a problem this morning with my car doing the same thing at home. Never used to do that before.
I WAS REALLY IMPRESSED THAT MY JEEP WAS DONE IN A TIMLEY MANNER.THEY DID GREAT JOB YOU WOULD NOT THINK THERE HAD BEEN ANY DAMAGE.EVERYONE WAS VERY HEIPFUL.THANK YOU VERY MUCH.
Great job and thank you for the constant updates!
Vehicle Make : Volkswagen
Great job - very satisfied.
Thiswas the BEST experience I've ever had with a business of your type! ????
Worked hard to get my car back fast.
Thank you for everything and making this process easy for me. It was not easy to be withe out my car but you guys made it easy every step of the way!
Brad kept me up to date with the repairs and was very kind and caring beyond belief. He went above and beyond for this customer!!! #teambrad #moraineohio
It was a painless and pleasurable experience dealing with Abra. Thanks for your high level of customer service. The van looks great too!!
we have been highly satisfied with the customer service from ABRA. Having the constant updates on how the process was going and what to expect was such a relief and very appreciated! Also having the car cleaned up and looking like new was awesome ..So far so good on the repairs done to the car! Thank you for great service
Excellent work. I really liked the frequent updates. I would only suggest, as the repair nears completion, that you send another update with a more accurate time when the customer can pick up the car--we were a little early. Other than that, I'm very pleased with your customer service.
Great service. Repairs done in a timely manner and I was keep apprised of the progress. Many thanks.
I was very impressed with the team. When I dropped off my car everything was explained quickly but I felt like I had all of the important information. They did a great job keeping me informed along the way. The turn around time was impressive but quality was not lacking! Terrific Service!
All aspects of the repair were to my expectations. I do have one problem with the repair visit though. After getting home I found that the rear door child locks had been activated. I had to crawl over the front seats from the rear to exit the car because of this.
Very friendly. Communication with client was frequent and timely. Car looks great!
I'm satisfied but not completely. There was moisture in the brand new headlight cover. Brad has offered to correct the issue which I certainly appreciate.
Everything was smooth from the beginning to the end. Everything was explained well, I signed some paperwork, and was on my way in my rental. I was given updates by phone and text about my Jeep. Everyone smiled and looked friendly. I would recommend Abra to any friends or family looking for bodywork. I am a happy customer.
Great job guys, hopefully I'll never need to come back! If I do, it will be ABRA for sure. Shout out to Randy, thanks for keeping me updated!
Under the circumstance it was a pleasure to have ABRA fix my car.They we're very professional and kept me updated everyday they had my car.I would highly recommend this Auto body shop to family/friends. I really thank the staff for taking care& doing a excellent job of fixing my car.
Everyone was nice and friendly and willing to help in anyway . Was a nice friendly and quick transaction. Wish all of you a very Merry Christmas and a happy new year .
Great quick service and my truck was washed and cleaned which I was not expecting. Thanks a lot.
I like the fact that each step of the way I was informed either by phone call or a text as to what was going on I like the fact that they worked quickly to make sure that I have my vehicle back in a timely manner
Service was Excellent!!!! Everyone involved deserves ????????????????????
Everything apears to be Very Well Done
Great communication with the Tex's and very nice to be able yo read all contracts on cell phone format
Secretary and Randy helpful, efficient, and pleasant.
They took excellent care of me!
The 2 times I was there I was very pleased. Thank you.
I appreciated the daily communication. It helped me plan, accordingly. Most important- the job was well done, and I would bring my car back again. Thank you!
Very helpful service staff. Appreciated text updates on car status.
If my car was having other issues I kind of thought those problems would be pointed out even if they weren't a part of the repair. The car still has the same hesitation it did the last time you had it.
Everyone was courteous. The process was simple. The work was completed quickly. This is a great place, I will return with any future needs.
Excellent work and customer service
Vehicle Make : Volkswagen
The staff was very nice to work with!
Quick, courteous and prifessional.
Service was thorough, quick, and of excellent quality. Employees were professional and customer oriented. Very pleased.
Everyone is exceptionally nice and professional
Prompt and courteous service, very happy
Kept me abreast of the process throughout. The job was exceptionally done and they went above and beyond with cleaning the inside of my car.
Everyone was so helpful from the girl at the desk to Brad. Thanks so much! A very positive experience!
Great to be seen the same day my window was broke, thank you. Excellent work, everything looks and works great.
The Abra Group are always very friendly and knowledgable and careing about their work!!!
The communication was great!!
Customer service was great!! Communication throughout was well informed & we are very pleased with the time it took & repairs completed!! Thanks again
Your company is Great! I loved the service!
Forgive me but i cannot remember her name at the front counter but she was extremely sweet! And definitely made sure everything was as perfect as she could on top of the team who completed my car! Thank you all and if i ever need work done on my car again ill be there!
Abra was great with updates and getting the work done in a timely manner.
They were fast and efficient. Very happy with the outcome! The Suzuki looks great!
I went through the whole experience not meeting one person from abra. Everything was done over the phone. I think my vehicle looks better than when I got it. Very professional and accommodating with my very busy schedule. And they definately went the extra mile to try to get my jeep to me. Even when I had to return it for a mechanical issue, they fixed it right away.
You all made this experience great. Going through what we did, you helped make it much easier then I ever expected.
Everyone made is such an easy and pain free process after my wreck. Outside of problems with my rental car I was in and out no problems! Also, having the staff stay in constant contact with me was a worry off my mind.
The staff there are the greatest always kept me informed about the process they are totally awesome I would recommend them to everybody thanks a million Brad is truly wonderful!!!
I was happy with the work done on my vehicle. It looks great!
I am very pleased with the customer service and the communication of what she going on with my car. Wonderful job.
My truck was hit while in your care by a tow truck dropping off another vehicle. I now have 2 claims on my truck. My rental car was only covered by the first claim and since that work is supposedly finished, my rental agreement is now finished. I am not fighting with your company and Enterprise on whether or not I am keeping the rental and who is going to pay for the extra cost. I was told by your employees that I would have the rental car throughout the completion of my 2nd claim and that either Abra or the towing company is going to pick up the cost. After I was told that, I get a phone call The very next morning from Enterprise saying I need to return the rental within 24hrs due to the original work being finished. I then called Enterprise to see about there being a note from Abra stating an extension on my rental agreement and the cost being picked up by them to find out they haven't heard anything from them. I called your company to see why they didn't report it, to only be told that they hadn't contacted anybody about my vehicle or the rental or the extra damage to my vehicle because they didn't know who I had insurance with or who the tow truck company's insured through. All they had to do was call me to find out. I then gave them the name and phone number of my insurance agent to try to get this situation fixed. As of today I still haven't heard anything back about anything. My truck or the rental. I am hoping to be contacted in the next 2 days with an update on the situation. If not, there will be a personal visit from me to your company and I will have answers then.
Will callon Monday, but the back bumper color does not match the remainder of the car.
I thought the texts you sent where a bit confusing to the dates the car was ready
Thanks so much for your excellent service.
We really appreciated how Don and Michael kept us informed and how they made the extra effort to get the strut from Illinois to allow our son to drive it home sooner. Great customer service!
It was fantastic. Abra did a great job and were very speedy.
Found a loose bolt that came from my spoiler in the trunk
The whole job was very professionally done. The follow up was great , giving us
an update everyday was very helpful . Coming to Abra was new to us so we were hesitant but in the end we were very pleased with everyone 's courteous manner. Thank you for a job well done!
Abra did a excellent job. The employees were friendly and professional.
Eveyone was excellent and the repair was excellent as well
At this point... Totally satisfied. The car looks perfect as far as I'm concerned and as long as it holds up, as it is right now, I would highly recommend ABRA. As far as a customer service, I was leary because they were so nice too nice... However, that too was the result of my own cynicism at being taken before. Excellent job.
Great work, very impressed with everything. Interior detail was the cherry on top!
Great customer service, I am very satisfied and for sure will referred any one to you.
The Service Was Exceptional. Kevin Was Amazing
I really like all the communication and up dates as to the progress on my car. Everyone was very nice and helpful.
they did everything they said they would do at the agreed price car looks great
Courteous, friendly staff, and outstanding service.
The updates and calls we'really not expected and truly appreciated. Finished much quicker than I expected. Was cleaned inside thoroughly which was not expected. I am very glad theyou fixed it. I hope I never see them again but if needed, they can expect me.
They kept me up to date on everything they were doing to my car. By calling ..texting and emailing me. ...They all were Very nice to me .. When I picked up my car today. I was given a folder with everything they did to my Chevrolet ..And everything was explained to me .And they made sure I understood everything and that I was happy .... I would recommend Abra Auto body and glass to anyone. ... A Very pleased ... Customer Margaret S
It was a nice experience. I would recommend their service to others
Tim was wonderful to deal with. He went the extra mile to make everything perfect. Autumn was very capable and explained everything clearly and thoroughly. Progressive insurance on the other hand was difficult to deal with and performed poorly. I also think they paid you less than another reputable insurance company would for the same work but I have no concrete evidence of that. Thanks for taking good care of my car.
Job well done and quickly, thank you!
When I arrived to pick up truck I noticed center cap on back left tire was missing. I have pictures to show It was there when I took the truck in. They are supposed to replace it but that means I have to make a special trip back to get it. David Chambliss
The process took way too long and the update system was useless.
Everyone was very curious and helpful. I would recommend your shop to anyone needing car repair.
If I would need any repairs in the future I would definitely use ABRA. A very good experience. I liked the updates I received at least daily on the progress of the repairs. I loved the rental car I had and the convenience of picking it up and dropping it off at ABRA . Everything was done in a timely manner and my car looks nice.
Abra did great work on my car, it looked just as good or better than before the accident. There were no surprises, I was kept informed of every step of what was going on. I appreciate the regular updates via text, and the car was finished when they said it would be. The staff were friendly, cordial and courteous. I felt welcomed. Thanks!
Thank you for the good work. One thing is the trim on the back window is lose, i would like to bring it back in. I like feeling my business is of value.
Thoroughly pleased with all communications of employees, from receiving multilpe text messages to staff phoning & following up to pleasant disposition & politeness of front desk attendance. Body work was finished without flaw. Only concern is that the passenger side that was repaired, the metal strip that is bolted to the underbelly of the car that is beneath the doors and side panel was painted a metallic silver and not the matte black that was the original color. Also, as a result, there is paint splatter underneath the car that appears to be from the overspray from the metallic spray paint. This does not hinder performance, but could potentially hinder any resale value. All-in-all, pleased with Abra Auto. Thank you, Laurie L
You guys did an awesome. Thank you so much!
Excellent repair shop. Thay fix my car an went the extra mile to let me know every step of the way concerning my car
Extremely happy with their service,kept me informed all the time.i would recommend them
Great job!! The best customer service ive ever recieved from any company! Did an absolutely amazing job With my vehichle repair.