Very helpful explaining to me how the process worked.
My 1st time with this thanks for the repairs fast & convenience great service my 1st car repair experience
The repairs were done precisely and top quality. I was kept updated throughout the process. I would recommend ABRA to others.
Excellent service that I will highly recommend.
My experience at ABRA was a good one.Everyone I spoke with was courteous knoweledgable and prompt. I appricated the text message updates. The car looks great and I will recommend your services to others. Thank you.
Great job. Thank you. Randy handled things very well.
Thanks Randy and ABRA Auto Body & Glass Crew. I will recommend you to others. Keep up the great work. Ms Magic.
The communication was great! ABRA always kept me informed of the repair process.
Upon receiving my car there are things that are currently not working (tail light and turn signal) that were working when I dropped my car off.
You guys did a great job. Service was quick and my suv looked better inside and out. Thank you for taking the time to wash and clean my car after the repairs.
They washed my car and even cleaned the inside. I was very impressed, I will recommend them very highly!
Did a nice job and good communication
The timeliness of the service was great. It would have been nice to have a walk around inspection with a service representative at time of pick up post repair.
I loved the regular text messages to keep me updated
I will start by saying what is done is done.
I was not notified that the repair was going to cost $****,556.68 more than the estimate. Getting the okay from Nationwide does not make it okay.
No one told me it would take 8 days to repair.
I was not texted that my car could be or would be finished that day.
I got a call at 5:04 pm. That I had till 6 pm. if I wanted my car that day.
No one told me that I had to ask for my old parts before the work started. Or they would be thrown away.
Thank you for asking.
Not satisfied, though I understand things were somewhat out of your hands, I was very disappointed with the response that nothing could be done to compensate my extra costs. A part took over 2 weeks to arrive. My 30 day coverage on rental from American Family had expired. I had a text saying the part arrived on Friday the week before my rental expired. After checking with Am Fam I was told Abra started working on vehicle the following Tuesday. Extra days cost me $. I was also called yesterday at 3:30 telling me car was done, upon arrival waited close to 45 minutes to get vehicle...not impressed with your service.
An excellent job as usual. I’ve used ABRA three times and have never been disappointed!!
I was notified yesterday my car was fully repaired and ready for pickup. I picked up the car this morning and immediately upon leaving your shop noticed the check engine light was activated. I returned to the shop and after about 45 minutes was told that an additional part needed to be replaced. That was accomplished and I picked the car up late this afternoon.
I believe the car was not properly inspected after the initial repair and this resulted in an extra trip to the shop and additional repair work after I was told the waiting was complete.
I would add that shop personnel were professional and polite in all my contacts. I just regret that the work was not completed and inspected more thoroughly the first time around.