I had to make several calls to get an update on my vehicle, but overall someone always got back to me. There was an issue where the claim paperwork for my vehicle was missing when I went to pick it up.
I give them a Ten they let me know how things where going and very polite. Would te
Everyone at the shop was very nice and helpful!
Thanks so much! The car looks great! Everyone was very friendly! Like the updated text messages!
I like how you kept me updated through text messages. That is definitely reassuring knowing there is progress being made. Also, everyone there is extremely friendly and helpful.
I was really happy with the way they handled everything and keep me updated on everything and then would send me pictures when I would ask for them they was kind courteous and very polite they took very good care of me and assisted me in anything that I need it you have a very good crew in the Hamilton area and I was very happy and I will definitely send other people to them thank you for everything that they've done
Vehicle Make : Volkswagen
Everyone went out of their way to keep me updated on the progress of my repair. The end product was fantastic.
Updates are important to consumers
and your shop came thru on that
component. Also thru my observation
the paint component was good. All
the seams blend well.
Quality work, good communication, friendly service
The team was very courteous and understanding of my situation. I felt comfortable leaving my only means of transportation for several days. They continually kept my informed of the process. I felt I was the number 1 priority through this whole ordeal! I would recommend this place to anyone I know! Thanks so much you did an amazing job keep up the good work!!
My car is not like it was
From the moment I dropped my vehicle off, to when i picked it up, I experienced the best and most friendly customer service I have ever experienced from any business I have ever done business with.
Excellent staff! Thank you so much for making coco beautiful again!
Team was very friendly, professional, kept me updated constantly and advocated for me with car rental. My car looks beautiful and clean. Would definitely use company again if need be. Job well done!
Very professional and knowledgeable staff.
Awesome! I was very pleased with the treatment I received from everyone. They made the experience painless. Kept me informed of the progress in a convenient manner for me and completed the repairs ahead of schedule....my vehicle looks great! Thanks to all involved!
Thank you for your hard work!
You all did a wonderful job!
Customer sevice was good not to good on the body work got a few dents above the wheel well that wasnt there before
Everyone was Very professional. Great job! Thank you!
I didn't want to mark that I am not completely satisfied because I mostly am. I am only concerned about the amount of glass that was still in the cup holders. Other than that the car is beautiful. Thank you.
Very friendly and great communication!
I was kept informed of progress on the repairs and the work was done timely and well. My husband and I are both very pleased with the quality of the repair job and the excellent communication and service. Thank you!
Vehicle was returned clean and all of the body repairs and paint looks like new thanks for the good work guys
Good communication , work looks good, cleaned car very well after repair
Fast turnaround time, and kept me up to date on status of repairs.
GREAT SERVICE! So pleasant, friendly and informant! Couldn't be happier????
Kept informed thru the whole process. Was done when promised. Job well done. Would highly recommend.
They were very nice and kept in touch with me the entire time.
My car looks great. I can tell that it was given the best of care while it was in your shop. My car was returned to me much cleaner than I have seen it in a long time. I am very happy with the quality of work that was done.
Great job. Done quickly and looks nice. Thanks.
I was impressed by the quality of workmanship - car looks like new - and being kept in the loop via frequent communication on the status of the repair work. I have nothing but positive things to say about my interaction with Abra auto body and glass. Thank you
They have done a wonderful job with the repairs and my car was sparkling clean both outside and inside. They score a perfect 10 in all categories.
Excellent, fast and friendly
The repairs on my car were done very well and very quickly. The staff was helpful and always very friendly.
I loved the daily updates.
Vehicle Make : Volkswagen
Randy and his team did a fantastic job. They went above and beyond the call of duty for customer satisfaction.
Excellent service. Great communication. And most of all, top notch craftsmanship. I highly recommend them.
You guys did an amazing job at fixing our car. Went above and beyond my expectations. Fixed things that weren't even caused my the wrench. I appreciate your time and effort. Thank you so much, Chaz and Kari.
Jan & I thought your service was fast and professional
Thank you for doing such a quick and great job!! Everyone was very nice. I really liked the text messages that kept me updated on the progress.
Not at this time. Except very nice people.
Awesome work, car was finished quickly but still with great quality!
Great and speedy service.
I was impressed with their concern with safety and that they were interested in having it done correctly.
The sub looked amazing! Thank you
I thought they did an excellent job on my car repair and also provided excellent customer service. I would definitely recommend this company to anyone.
Job was done to our satisfaction. Staff kept us completely informed throughout the entire repair.
You guys did a fantastic job on my car. Very speedy repair. Thank you.
Everyone was very nice and accommodating with my situation. Would recommend to friends and family.
Thank you for everything you all did. I'm really happy with the care and services I received. I will highly recommend you to all my friends and family.
None of the body lines matched up still have a dint in my door waves in the brand new bumper run in the paint on the door not satisfied at all
They did a great job on my car its looks new again thanks
Missy and Riley were great from start to finish. Thank you to the whole team.
Everyone was very nice & pleasant to work with. The service was thorough, timely & a well done. Would use & recommend them in the future.
I cannot thank you guys enough! My car looks absolutely fantastic and I'm so thankful that you guys did my car. Thank you guys so so so much! I'm definitely recommending you guys to everyone I know! Thanks again!
Very professional place while being timely.
ABRA did a great job on my Buick Encore.
Very professional kept me well informed and very courteous
Totally pleased with your professional manner, also appreciate the detail after completion
Exceptional customer service and exceptional work. They did a fantastic job repairing our Honda after my daughter's accident. The kept me informed during the entire process which was a huge relief. I would highly recommend Abra.
They did a great job and always keep me up to date. I would recommend them to anyone who needed work done
This was the second vehicle that Abra has fixed for in two different states but you wouldn't know it because the quality of the work I was exceptional both times. Please keep up your high standards... Hopefully I won't need your services anytime soon but if I do you will Always be my first choice.
The people at Abra Auto are true professionals. They did a great job keeping me informed and repairing the damage on my truck. They really took the hassle out of the repair process after my accident! Thanks Abra
Great experience. The shop did a wonderful job, kept me updated and went above and beyond to ensure the repairs were complete before my out of town trip. They were very professional and made the experience less stressful. Thanks Abra (Hamilton-Millvile)
Exceptional work and very exceptional customer service I highly recommend them
They did a very good job recommend them to anyone
Very informative through the process.
All the work was completed quickly and effeciently!! I was worried it would take too long but they proved me wrong! Loved the experience!
Everybody was great and they got my truck right in an it was fixed very fast. Great job
Left blinker not working now have to take car back after you having car for 10 days.
I appreciated the inside of my car being cleaned, on top of the well done repairs.
Our truck looks really good.staff was very friendly and helpful.
I thought Ken keeping me up to date with all the repairs was truly awesome! And the work was incredible.
I was very impressed with the work and how fast they were at fixing my car. My car looked like new with them washing it. I will recommend them to my friends.
Car looks great! I appreciate all the hard work and will not use anyone else in the future. Thanks for keeping me posted throug out the entire process.
Quick, professional, cleaned my vehicle inside and out. Highly recommended.
I like to thank Missy for handling my insurance issues, she was very professional in answering my concerns. Also the office manager and the whole team at Abra did a great job in the handling of my car. Thank you for expedite delivery and helpfulness.
Very easy process with updates along the way. Very fast repair time and my vehicle looks fantastic! Staff was friendly and helpful. Will recommend ABRA in the future!
I'm satisfied with the repair work, but not with the communication during the process. We were told the car would be done by Memorial Day or beginning of following week. We received a text it would be done on the Wednesday following Memorial Day. We were fine until I called that Wednesday for pick up information and found out parts were missing and would call me the next day with an update. First, why didn't they call to tell me there would be a delay. Next I never got a call on Thursday, do I followed up in the afternoon to find out Ken" was in meetings. The lady, Jessica, checked and said the car should be done on Friday. My husband called Friday afternoon and Ken said parts wee still missing. We continued this for another week. We were frustrated because no one bothered to reach out to us with updated when delays occurred. We had to keep calling. Poor customer service b
Very happy with timing and results. Thanks
Awesome job! Got my car back quickly, & it looks great! Highly recommend to anyone. Friendly staff too.
Great experiance.I was very surprised that they detailed the car.
Everything from first phone call to now was perfect, and my car looks fantastic!
Was very happy about my car.They did a great job I would give them a 10 ????
They did a great job and kept me well informed
Love these guys. great communication. Very friendly people.
Need I say more?
Ken, Brittney and the team at ABRA in Hamilton did a terrific job in repairing my truck. Customer service was outstanding, the work was done quickly and the truck looks great. They handled all of the work with my insurance company and set up a rental car for me delivered to their location. I hope that I am fortunate enough to not require body work done in the future, but if I do, I will certainly return to ABRA and would highly recommend them to anyone in need of same
Had a minor issue with the wheel well molding it was fixed by Joe on the spot that you car looks great.
Very timely and communication was good. Everyone was really nice and thank you for washing my car too!
The customer service manager (who's name escapes me) was excellent, very helpful. I'm impressed with you service, and workmanship. I'll be returning for custom repairs and paint.