Anthony, my service consultant was very helpful from start to finish. He always touch bases with me with regards to the status of my vehicle while being repaired. Overall, my experience with Caliber Collision, their service, and staff were second to none.
Staff including Josh were great. Very pleased with the service and quality of the repair.
Service was awesome! You did paint something incorrectly and i need to bring my car and be out of it AGAIN. But at least ya'll nice about it. Your waiting room is amateur and silly.
Vehicle Make : Volkswagen
Walked into office at 5:30 and the front office person was about to walk out and wouldn't release my car. Enterprise had already dropped me off and I didn't have time to get the rental car back. So I had to take an Uber home and get a pick up the next day.
Such an easy, fast and friendly experience. Loved working with Caliber Collision!
Moses you're the best all the staff great customer service if I ever need you again I'll be there God forbid
I'm very satisfied with the body work however, I think nine 11 days is too long for the repairs.
Everything was very good. Thank you.
I like the communication through the text message program you have going to keep me updated on my car. Everything looks good looks new again. Thank you to the team there
Work was done quickly and extremely well.
Vehicle Make : Mitsubishi
Everything was better than I could have hoped for. The repairs were done way sooner than expected too, which was wonderful. If I ever need anything repaired again, I know where to go now.
Vardan was very helpful, kept me very well informed and up to date. Had a pleasant experience.
Vehicle Make : Volkswagen
I was impressed that the employees I interacted with seemed not to be overworked. They were busy but the place didn't seem hectic/stressed. I'd prefer to give my businesses that treat there workers well, so I was happy to see that.
Very professional, on time service , polite atmosphere thank you so much.
The work done on my vehicle was quality work and I'm extremely satisfied with the overall job. One note,I noticed the paint where the job was done doesn't completely match the body of the car. However, this maybe simply because the paint is new and fresh. That being said I'm also happy with the customer service and the professionalism. Will recommend this shop to friends and family.
I found some paint on my window and I was helped right away. Everyone was very nice. Thank you.
I was very surprised that exterior of damaged part came out like brand new. However I was disappointed in their effortless service. The main reason (noises from the wheel) that I took my car to this shop were still remaining even after the "fix". When I took my car back to the shop, instead of actually looking into the problem, the manager told me that I need to take this car to the dealership to fix it, because he doesn't know and he doesn't think that noises were related to the accident. I took it to the different shop and their mechanic raised up the car and figured out the problem in less than 5 minutes.
I was very happy with your service. Caliber did the repairs in a timely manner. Kept me up to date throughout the process.
Very quick service! Joshua was great and explained the repairs to me.
Fast... and great communication via text. My car looks great!
Bobby was extremely helpful and accommodated my very tight schedule. The whole process could not have been easier!
Great customer service and car care. Great follow
up with with text messages.
Great job on the repair, and were able to get my car ready at closing time. Great experience, will recommend them highly!
I really appreciated that the repair was finished almost 2 weeks ahead of schedule!
Thanks for keeping me so updated throughout the processs- it gave me a lot of peace of mind. Your patience and friendliness made a frustrating time much better.
Car looks better than ever -- thanks so much!
Vehicle Make : Volkswagen
BEST Customer service ever, anywhere. I mean that! Always in touch letting me know where they were in the process, they finished early! Helped with the rental car, took care of everything so seamlessly. You really made what could have been a nightmare experience, something quite pleasant. Thank you!!
Josh remembered and completed everything that was unique and important to me. My family and I have had events that required Calliber service. We have always received outstanding service and Josh has been remarkable. Thank you for consistent and reliable service every time.
I received nothing but courtesy from the moment I walked in.
Kevin described every step of the repair process and answered all my questions. He regularly kept me informed of the progress and all necessary supplemental repairs . His thoroughness and attention to details reflects
very well on your company.
Finished early and they are replacing my broken aux cable that was working before I left it there to fix now.
Extremely satisfied with the day-to-day text message updates on the progress of repairs to my vehicle.
Joyce the receptionist and Kevin were very professional and I appreciated their excellent customer service!
Did not have a good experience at all. You guys were incredibly slow and uncommunicative. I would never use you again.
I loved the constant communication. I never questioned the status of my repair. I was kept informed every step of the way. Thank you.
My car does not start. Please call me ASAP.
Thank you so much.
As always you guys are great!
I felt very well taken care of!!
The work was okay. The key word here is "completely." Not all done as I requested (and would have paid for). Car deliverd to me with overspray on windshield, which I have not been able to remove.
I was kept informed of the progress of the repairs to my vehicle.
George F. West
Vehicle Make : Land Rover
Kevin did a great job keeping me updated !
It is the second time that I've used your company and I'm very happy with the constant updates .. Thank you so much
The whole experience was made as easy as possible. Thank you.
The staff was friendly and helpful, the work was done excellently, and I loved getting text message updates on the progress of my car. I'm thoroughly pleased with the service.
I will refer other friends to you.
Great courteous service. Vardan is very informative and leaves no room for confusion. My car was in great hands at Caliber.
Josh and the entire staff were extremely helpful.
My guy kept me informed each step of the way. The work went fast and the car looks great again. Thanks, Caliber!
There was some parking meter coins missing from my car; I should have remembered to take them. But your company reimbursed me. You guys are really honorable and your customer service is incredible. Thanks!
You splattered paint all over the side of the car and didn't notice. Paint the wrong color of the car. Now we drive modern art
A very well done job, couldn't be happier
Great service! Fast and reliable!!
Miriam and everyone at Caliber Collision made the entire process of having my car repaired a complete pleasure. And my car was returned to me looking better than it has in years.
The people at your Los Angeles-Griffith Park branch did an excellent job in repairing and rrestoring my car. I would like to commend Maryam for providing excellent customer service.
I always love how clean my car is when I get it back from Caliber. Everything looked great. The repairs seem to be fine so far.
Everyone was so helpful and professional. Espacially Anthony. Caliber collision turned a bad expererience with liberty insirance into a positive one.
Great experience, up to the minute status updates. Thank you!
No dashboard display when headlights are turned on
Service advisor Joe Rossignoli was the best! I would recommend your company to all my friends and coworkers.
Received excellent care and service from MaryAnn
communicate changes better.
Kevin was great to work with. Thanks for all your help!
Service was fast, efficient..I gotd a free ride when I deivered my car and it was clean when I picked up. Bobby is very professional and the counter girls very kind.
Maryem was great! She explained everything clearly to me, and kept me informed about the ETA of my fixed car. Thank you!
I'm really happy with the service that you people did it , I'm for sure coming back for a future services and recommend to my friends and family...
Thank you so much.
Kevin was awesome! Excellent customer service and all around great guy!
They did a great job and very professional bobby and l love the popcorn. Thank u very much
I appreciated the repairs being done promptly. Receiving my car nice and wash was very nice of caliber.
Excellent job on my hood and bumper repainted. Matches factory paint and blended well. Happy customer.
Very great service. Finished before estimated date of completion
Vehicle Make : Volkswagen
I appreciate your craftsmanship in repairing my vehicle.
Vehicle Make : Volkswagen
The staff was excellent. Thank you.
Vehicle Make : Volkswagen
Great job, very grateful for all the repairs that were done. Car looks like new again!!!!!!
The positive news is that the vehicle looks good as new after the repair.
The bad news is that:
****) My original experience with your staff with very bad - they discouraged me from using your service! Their time estimate was over a week longer than the final completion date.
2) While the final product looks great - the suspension of the vehicle is not the same as before. The vehicle shakes or wobbles a little when driving when it didn't before. There is definitely a difference that happened after your repairs from the accident.
Fast, efficient, communicative, courteous. My point man kept me updated and answered any questions. He was excellent. The work was excellent.
Great work.2nd time coming.
The crew did an outstanding job on the repair. My 4 year old Mercedes Benz looks just like when i bought it. Really shines. Many thanks to the guys in the shop doing the work.
I have had several repairs at the Griffith Park facility and i am very happy with the work.
I found a couple of things that I did not like, my headlights are opaque look old not all how they were before the accident also I see a lot of little details inside paint job wise and also my side mirror looks scratched old tge right one with was not replaced looks in better conditions then the new one.Also spoke to someone who said that my headlights were not replaced when in fact the bill says that they were.
I liked that I was updated on the progress of the car.
It was done very professionally. Made this entire brouhaha about my car less of a worry. Thanks a lot.
Very friendly, knowledgeable, and accommodating staff. Definitely a place I would trust for future repairs.
I felt really taken care of. Much appreciated!
Service was fast and quick!
I asked Bobby to please have Steve in the mechanical department oversee my car to make sure that everything was done professional . And he did just that . Never had the opportunity to meet Steve but would have liked to . But I will say thank you to him for doing such a great job and making sure my car was in good shape when I picked it up C. I know that if I have any additional issues with it regarding the accident they will be taken care of without any repercussions . Thanks again for you taking pride in putting my car back together as no thank you Penny W
Vehicle Make : Volkswagen
The repaired door on our car wouldn't open and it is missing a chrome trim piece. Also, there is adhesive stuck to the door frame and overspray on the hood.
You guys did a beautiful job repairing my 2009 Malibu. And the detailing was a nice and unexpected surprise.
I hate to have a car accident and mess up my car, but if it happens, it helps to know Caliber Collision is there for me. Their work is perfect! Thank you!!!
Job well done.
Great Job it was a pleasure to have my car repaired there.
Joe did a fantastic job and it was completed two days early! I would go back again if I had to
Bobby (I believe that is his name) was very professional - offered without my asking to install my front license plate, kept me notified as to progress via text and telephone. Couldn't have asked for better service. Thank you!
I really appreciate for all you've done , it couldn't be better .
And also special thanks to Dany who referred me to your body shop and also Bobby who took a great care of service and all who worked on my car .
Josh and the team were completely too notch and very polite and accomodating. Nice company
Our service advisor, Joe Rossignoli was the best. Professional and courteous. Went above and beyond to ensure the car was fixed properly and in a timely way. Excellent customer service. I will recommend Caliber to everyone. Especially Joe! Thank you! -Mary Samuels
The whole team was very professional. Blobby was very easy to work with. I will definitely use Caliber if ever I need body work again.
Good service and the tech, stuff are very well trained and accommodating. Dedicated to their work! Keep it up and good job.
Thanks to Jay at the desk and especially to Bobby for their care, consideration, and faithful, capable service.
The paint does not match on the lower part of both door panels, and two plugs are missing to cover the holes in the doors. Everything else was acceptable.
Great experience! Service adviser Vartan was knowledgeable & kept me well advise of needs & progress. Car was delivered as promised & looks outstanding. I'm more than satisfied.
Everyone was really friendly. I felt taken care of and I received constant communication on the progress of my vehicle. The outcome was great and I have a warranty as long as I have the car. Thanks again
Vardan was very nice and helpful, responsive, and the update texts were much appreciated. And my car looks great.
Car was done super fast and is in great condition.
Joe Rossignoli was so awesome at the Glendale Griffith park location. He took care of any worry or concern we had about the car and was very reassuring. He even went to go get compound to shine parts of the bumper my picky boyfriend was pointing out. Nothing was a problem for him as long as we were happy and satisfied. It was an easy going experience and we will definitely feel safe to go there from now on. He really built that trust with us and reassured me it was fine over how picky my boyfriend was being because I was feeling embarrassed over how nit picky he was being. THANKS JOE it's good to know there's awesome people looking out for you and your cars best interest.
very good and good follow up
Service/workmanship is great. However State Farm's affliliation with Hertz car rental needs improvement. Database may be shared by Caliber/Hertz re car availability as to not inconvenience customers booking rental car themselves. A centralized booking system may improve rental car reservations to ascertain available cars.
Vehicle Make : Volkswagen
They were fast and amazingly helpful.....Paul is great!
Car repair looks great. Thank you.
John from the Los Feliz location helped me extensively and he deserves the best credit for getting my car fixed and returned 4 days early.
Great customer service & fairly quick service, but the job was just a bit sloppy. I found spots/stains in my trunk after my car was detailed & a panel fell under my driver's switch panel. Otherwise, I will definitely still use you guys but maybe just tighten up the repairs procedures to ensure everything is taken care of 100%. Thanks!
On a scale of ****-10, I'd give him a 15. The work and attention to detail and friendliness is highly unusual and commendable.????????
Great work, great service.
Courteous and professional customer service
A beautiful job- perfect paint and finish- Thanks you, John!
Incredibly professional Finished the car as estimated Josh was always avaiable
To answer our questions. The car looks better than new
Thank you all
Everything was wonderful! I'm happy with everything! Thank you all so much!!!
Person was very informative and repairs are well done.
The passenger front seat belt is not functioning whereas it was prior to repair
Bobby Parsa was awesome! Polite, courteous, professional and reassuring and confidence-inspiring in every way, and the reception staff were the same. My car looks perfect - like new! Thank you, Caliber Collison, for turning a difficult experience into a pleasant one - I am very grateful!
Joe Rossignili was fabulous! Joe was professional and personable. He won my trust, immediately. He was thorough and constant with communication . Truly an asset to your company.
The daytime driving lamps do not work when the ignition key is in the number 2 position. Engine start - no daytime driving lights. I was informed by Josh during the repair that they were having problems with the lamps. That was one item I should have checked at the shop before departing today (3/31/16). Message said they were good to go. Garry Shipp
Most efficient and respectful organization ever. Got the job done while keeping me informed every step. Good work.
Excellent communication. Excellent work. Couldn't be more pleased.
Comments will be send in later. Thanks
Thank you ..my car looks like nothing happen to it.
At first, I was happy. I got text updates daily and a phone call when the first issue arose.
The second week yall had my car, I got no texts and hardly and phone calls. It took for me to physically go down to the location to get an update. That day he said it'd be done by end of day. Again nothing. It took me calling the insurance to get my car back and that isnt cool.
I'm very satisfied with my car's repair; it was finished in a timely manner, customer service was excellent, and the work was done very well.
John was fantastic. 10 out of 10 stars. The crew at caliber made my car like new. Thank you!
Repair job done as promised, good follow up using text to update me. Thank You
Took almost a month to get my car back when I was quoted 10 days originally. Not a huge deal just slightly inconvenient. But the work is great and my car looks beautiful, so thank you!
It was quick and appears to be thorough. Thank you.
U guY's did an EXcellent joB! i would highly recommend my friends anD family members 2 GO 2 uR plaCee!
The advisor adjuster Josh is very helpful and niCee in a professional manner and Paul / manager as well who i spoke one timee in the phone..
TWO THUMBS UP!!! A smooth and timely repair to my vehicle.
I really appreciate that they were able to bring my car to me at work when it was finished. Thanks!
I appreciated all the updates during the repair and how fast and well everything was done, thank you !
You all provide exemplary customer service & beautiful craftwork!
You guys were so unbelievably fast and courteous. Thank you for everything!
Josh took great care of me and all the girls st the front desk.
Caliber went above and beyond by fixing a scratch on the side of my car unrelated to the car accident I was there for.
Thank you for your competence and great communication, and for your care and help.
Fantastic service from beginning to end . The entire staff and crew rocks
Simple common sense to store cars being worked on in your warehouse and not outside unprotected where the weather conditions can create damage not to mention having possums enter your car and destroying interiors. You would think the bodyshop would have thought of this.
you guys are great thank you
I WOULD LIKE TO THANK ALL OF YOUR EMPLOYEES AT YOUR OFFICE IN NORTH HOLLYWOOD ON BURBANK BLVD. THEY WERE VERY THOUGHTFUL IN EVERY ASPECT ....
I really appreciate the customer service I received from Caliber Collision. John was totally on top of giving me regular updates and really went above and beyond to help me out on the end with sorting out issues with my insurance company so that I could pick up my car the day it was finished with repairs. I will definitely recommend this company to anyone and everyone and can't thank you enough for what a great experience it was to work with a company this committed to customer service.
It was done timely and professionally
Efficient, polite and kept me informed. Thanks.
Anthony Perez was my service advisor and he was outstanding at every step of the way. Caliber and Anthony both have a really good process going to keep the customer apprised during the entire repair.
I would highly recommend both Caliber and Anthony should a need for repair arise for my family and friends in the area.
Everything was perfect and everyone I dealt with was just great! Thank you!!
Ordered parts and then dropped car off.
I had a great experience. Loved that you provided me with a rental
I felt like it started kind of rough. My experience dropping off the car was not great but things turned around when Josh got involved and I felt much better that my car and I were being taken care of.
my car is a creamy white color and it has been painted white white collar. not acceptable. I'll be bringing the car in on Monday morning to have it properly painted
Great customer service and constant updates to keep me aware were very much appreciated. Extra work was even done to make sure the overall look of the work was consistent. A. John was great and pleasant to deal with.
Great service and communication, will definitely recommend to all my friends! Thanks for making it so easy! :-)
I was surprised at the professionalism of Caliber Associates. Since I step foot in the repair facility it was nothing but excellent customer service. John Sandoval was a great professional person to work with. The girl in the front service desk was on top of everything. Overall, I am more than satisfied with doing business at Caliber will definitely recommend!!!!!!
Excellent staff excellent work!
Everything was very smooth! Estimate of time to do the job was accurate. I got updates on the progress of the job. Everyone who assisted me was friendly and helpful. I love that the work is warrantied. The car looks great!
My car looks like it did when I drove it off the Subaru lot. And it was cleaner than when I left it. Everyone was wonderful. I was kept up to date by telephone and regular emails. The price was extremely reasonable. Thank you.
Everybody at caliber collision is customer friendly !
Thank you for all of the updates regarding the progress of my car repair. I appreciate all the personal calls and text messages. All the status updates makes the process of car repair less arduous.
Great, fast service.
Bobby was always available and kept me informed.
Very friendly staff and efficient service! Very satisfied
Very satisfied. Very impressed with Johns exceptional follow through, keep me abreast of the status of the repair. He and his team waited for me after closing time last night as I was flying in from NY. Great job overall! Kudos to you and your team. Thank you! Tim Davis
I liked the daily updates on the status of my vehicle as it was being repaired! Thank you!!
I couldn't ask for more, John was always there for support and information. Superior service and detail with a very friendly staff really helps when I came in and felt overwhelmed and confused. The process was streamlined and professional. Thank you everyone at Caliber Griffith Park.
I have never had an accident and so never needed an auto body repair shop. However, a recent fender bender brought me to Caliber Collision and I was deeply impressed with the service and professionalism. The repair is seamless, fast and the end product is beyond my expectations. I hope I never need your services again, but I will not hesitate to recommend you to anyone who does. Thank you.
Very efficient, very friendly and very happy with the service from start to finish
Picked my truck up today. Very satisfied with the customer service, the repair job, and the timing. It looks as good or better than before the accident. Thanks.
Thanks for everything. The service was quick and the staff were excellent. While I'm not hoping for any repairs, I'll always go back to Caliber.
Anthony was great to work with and I'm very happy with how my car turned out.
Excellent job thank a lot
Very fast and we'll done repair.
My rep was John and he was absolutely great, he was always available to answer my questions and gave me personalize service. My car looks wonderful after the work was complete and I would recommend your business to anyone that needs bodywork on their cars.
Excellent, timely service. Thank you!
I think we had a good turn around on the car and we appreciate that. I paid with a check but then I was told I needed to write two different checks with half the amount on each check. I would have wanted to be advised ahead of time of the type of payments accepted so I could have brought either cash or a credit card. Instead I charged half in the debit card and wrote a check for the other half.
I was satisfied with the service I was given from the phone call I made to the moment I walked in .... Bob or Bobby follow up almost everyday with me , the text messages they sent to keep me updated with my car .... Very professional service ...... I AM VERY VERY HAPPY WITH MY CAR ... Thank you and I will deffently recommend Caliber collision
Great service super nice people and a week ahead of schedule. That's amazing. Thank you!!
Well I just got my car today and so far it feels like a brand new car.... Hopefully all stays this way.. If I have any complaints I will be sure to call but until then I'm happy with the car. Thanks you
Anthony was great. He kept me updated throughout and repairs look great.
Excellent service, thanks!
Eveything was great except a weather stripping that was installed was not properly installed, and it was slightly torn. I called them immediately after I noticed this. I was told it would be rectified.
Happy to see my car like new again!! Thank you