The speaker on my replacement door is defective and I will need to call back
The entire process was quick and painless and they kept me well informed along the way. I am very satisfied with the quality of work and speed it was performed.
Vehicle Make : Mercedes Benz
Tremendous service, beginning to end, by all the people involved, from rental through fixing
It was an incredibly smooth and easy process, from checking in with Geico, having someone looking at my car to picking up my rental. Everyone was incredibly nice and wonderful. I also appreciated the updates on my car. I will definitely go back and highly recommend.
We are working fast and the work is well done
Vehicle Make : Volkswagen
All of my settings and adjustments in the car were erased including seat, mirror, and radio presets. My lights were also turned ‘off’ instead of being left on the setting I had which was ‘auto’. In addition the temperature controls were all turned to the lowest setting. The floor mats were also just placed in the car but not snapped into place to secure them. Not sure why all those settings had to be altered/erased for an exterior body repair.
The repair itself was very satisfactory as was the customer service for drop off and pick up. The car was also cleaned, inside and out, which is appreciated.
Everyone was very helpful & nice! Perfect work as well!
You need to have a better car rental facility
The easier process I've been through, I thought it was going to take all day and be a headache but the customer service was great and it was an easy stress free process. I would highly recommended to others. A one stop shop with geico, enterprise and the collision center in one place. My car was in good hands and came back 150% better than when I dropped it off.
I was SO happy with Prime Collision and the service I received there after my car got hit while parked on the street. I used Prime Collision because Geico recommended it as a part of a repair "package" they had. I so appreciated the friendly and kind staff who answered all of my questions. I also really appreciated the help of Don Gracie, who was my Geico representative there. Prime Collision kept me updated via text on the status of my car, which was a huge help! I was also extremely pleased not only with how quickly my repairs were done (a little under 2 weeks--and I needed pretty much the entire left side of my car replaced!) but also with how well done the repairs were. I will absolutely recommend Prime Collision to my friends--I have nothing but wonderful things to say about it! Thank you so much for everything!
It was the first time I had ever been in accident and they were very professional and made a stressful situation a lot less
service was great, timely, and neat!
Good job guys, I'm very happy ;) thank u !
Great service with the one stop feature. Repair work excellent with friendly staff. I will recommend to friends for sure.
Fast and efficient... Car was done with in the quoted time
Beautiful job done quickly. So happy I chose to take my car there!
The communication was poor. Whether that is due to Geico, Prime, or both, I'm not sure.
The repair looks good, but there is a tear in the interior fabric and scratches on the body of both side mirrors that weren't there before.