With the work - we are satisfied.
The delays were ridiculous.
We were to pick up on Monday the 8th at 5:30.
Instead we picked up today, May 12th at 430!
We did not do a rental because we clearly related that the week of May ****-8 we would be out of town for a "week" and we would pick up on the 9th.
So we had only one car for 3 full days and they kept extending us day by day for those 3 days. Made no sense - excuse was they found more damage and our ?? Is why did they not do a better job on the inspection at the beginning. Too long for this small job as far as we are concerned. And a daily plan for getting your vehicle was continually delayed each day! Not conducive to the need for a vehicle that is used daily by the owner.
Your front desk staff was very friendly and helpful! I also liked getting updates on the progress of the work on my vehicle.
Chrissie, who worked with me, was very thorough, knowledgeable, friendly, and accommodating, a pleasure to work with and an excellent representative for Kendrick's. The only small negative was that I was under the impression that the repair would take two days and it took three.
I was kept very informed of the progress of the repair. The employees were all very courteous and professional. The repair itself was very satisfactory.
Friendly folks....good job
Thank yupi Nicole for keeping me well informed and updated
From my first visit into the Evans location all the way to picking up my car when it was finished was a wonderful experience. The manager and all of the staff are extremely pleasant and professional.
My initial experience was great, I got an appointment with in 2 days and when I dropped my vehicle off they had a rental waiting for me. Once they did the damage assessment they sent document with damage and repairs so that what was fixed. However when I pick my vehicle up, I discovered there was damage to my window shield as well. When I asked about it I was told that they thought this was preexisiting damage. No one called me to ask. Thank goodness my insurance company took care of it. I also had mats in my truck that were remove I had to call to let them know my mats were missing. Shouldnt all items be marked so that you ensure they are returned to the owner. Overall your work as I can see is great and everyone I worked with were nice however sometimes it the little things that can make the difference between good and great service.
Fast service and flawless job
They did an excellent job repairing my car. Everyone was friendly and helpful. I would definitely come back here for any more repairs.
Chrissy was great! Professional, friendly and prompt
my car looks amazing!!!!! And everyone was so nice and friendly!!!!
Customer service was great.
Waiting time was right, and so far so good.
I picked up today and did not see any major problems.
Our claim was processed in a very professional manner & we are completely satisfied!!
I guess everything was alright
Just picked up truck today but it all looked good n very professional
Great job overall! Very happy with the quality of work done at Kendrick'.
Vehicle Make : Volkswagen
This was the most pleasant auto repair experience I've ever had. Everyone I spoke to was very pleasant and professional. My car was done in record time! The text messages with updates are awesome! Thank you.
I appreciate your professionalism.
One of my LED lights (daytime running lights) on the left side of the Mercedes is not working anymore
Poor customer service. And they did not complete working on my which was so unprofessional. And above that no one was faithful enough to call me and tell me the truth to when my vehicle will be done, they just kept on telling me that it will be done today and then at the end of the day when I would call them they would change and say that it will be done in about 3 more days. I would never do business with such people and I wouldn't recommend anyone there either.
While I picked up my car today, and it looks beautiful, my dashboard is full of warning lights- none of which were there when I dropped it off. Also, the light that was replaced has a bulb out. I'll be bringing my car back tomorrow morning to have it looked at. If the techs at Kendricks, or Butler, can't figure it out I expect them to reach out to Audi for help.
One when they put the new rim on they didn't attach the sensor to the next new rim and now I have on my dash a red right singe I think it took so long to get my car back and been lied to so many times also I would not say anything good about your shop worker. It was the most terrible experience I have ever had I wish when I talk to Allstate Ins I would not have them recommend using your company I'm sorry have nothing I could say the very worst and I wish to sit done with the CEO to explain my dislike. Larry C
Job well done. Your team went above and beyond making sure car was clean and everything was in order to be picked up. We were well informed via text on progress of completion. Good Job!
Super service, friendly staff, completely satified...
From start to finish the staff was amazing! I loved being kept up to date on the progress of the work being done on my vehicle via the text message system. The work was top-notch!!
I would like to add that Chrissy was a pleasure to work with. She handled everything with such professionalism and kept me well-informed every step of the way.
I will return to Kendricks for all of my vehicle repair needs!!
Car looks great. People were very nice and kept me informed of the progress. Love their service.
Crissie Mercer and her team were amazing! She kept me informed of everything and I'd trust her again if anything happened!
From the very first phone call, my Kendricks experience was phenomenal. The staff is polite and punctual. The building is beautiful and welcoming. They work with Allstate and Enterprise, so my insurance claim and rental car were taken care of completely. I couldn't be happier with my experience-- thank you!
Crissie Merced was fantastic in keeping me inform the whole time while Kendrick's was doing the repairs.She showed great level of caring for you
regarding updates and she treated you extremely nice,showing a lot of professionalism and knowledge in what she does.In my opinion,dealing with
Crissie as my estimator,made my experience with Kendrick's a pleasant one.
Jason was courteous and knowledgeable. He was a pleasure to work with. All of your employees are very professional. Excellent customer service and high quality workmanship of body shop team. ????????????
Great job and very fast. I am very pleased.
Very pleased did an excellent job
I feel the team working on my car did an excellent job and Crissie was great to work with, made the process work well!
The system you have to keep customers informed is awesome.
Excellent job and service.
Crissie was a pleasure. She was helpful, friendly and very competent. All of your personnel were helpful
The opposite side of my car is all scratched up and it has red paint on it. Not to mention there are two spots where paint looks like it's been power washed off.
Crossie did a great job getting my truck repaired and back to me as promised. All employees were polite and helpful. Good job!
Unfortunately have been to Kendrick's a lot. Always a pleasure
Picked Audi last friday
Everything was great, but my left tail light was not working. I was moving at the time or else I would have brought it back.
Friendly staff, timely progress updates and quality work! Warranty seems great too, hopefully we never have to use it!
You guys were great. The car looks new and I thank you for keeping me informed so regularly. Hopefully I won't need another auto body very soon but if I do, you definitely have my business.
The entire staff at Kendrick was wonderful to deal with. They kept me informed on the progress of my car and were very friendly through the entire process. Thank you!
Awesome! Everything I expected.
Kendrix was wonderful and keeping me up-to-date on the progress with my vehicle. Having enterprise there to provide me with a vehicle while the repairs were being done was a great asset. The people were very friendly and positive about the whole situation. And my car looks great!
Nicole was outstanding she walked me through the whole process and kepted us informed during the repair. I would highly recommend you guys to anybody getting thier car repaired. Thank you!