Repair was great but detailed quality control could have been better (clean up & trim concerns)... Issues were resolved quickly & I was very satisfied with their work.
Gaps, alignment of new parts, fit of cargo area cover that was installed, interior cargo and battery storage area not cleaned, etc. I'll be expecting a call to discuss and scheduling of rework.
I appreciate the text updates. Anthony was awesome at staying in contact with me about near completion and actual completion. He always called when he said he would. The work looks good and I can't tell you how much I appreciate you cleaning it inside and out. You delivered as promised and almost when promised. Much appreciated.
All I can say is EXCELLENT! From working with Dave W. to the finished product: an exercise in exellence. Very pleased with everything. Will see you again, if and when I need to....Gary M
We appreciate the help Dave gave us during this process. I wished it moved a little faster but realized it takes time to do all this work. Thanks so much. Mary Lou
Everyone was super easy to deal with and I would highly recommend you guys to anyone in need of any vehicle repairs.
TJ did a phenomenal job. He made sure that everything was taken care from start to finish. Thank you to the rest of the team for all that they did to make my car new again. Evryone made this entire process painless, which I appreciate.
Was not expecting them to detail the inside of the car. Loved it and the work done looked great. Looks like a brand new car!
Thanks for polishing out scratches on door and fender while doing the main repair.
I'm happy the repair was completed on time.
Always kept in the loop and did an execellent job as on the repair. Plus cleaned the car.
Thank you all. I have nothing but positives things to say about the quality of work and professionalism at Captial. You guys are awesome.
Great job. Let me know the progress of what was going on every day. Outstanding customer service also. Would recommend them to my friends.
Fast and impeccable customer care! Thank you.
Received car before estimated date. My tech kept me posted on the progress throughout
This business is awesome, thank you so much.
The repair, service tech, office staff were all wonderful and more than I expected. I really appreciate how clean my Subaru was inside and out. One thing I noticed was 3 clips or plugs missing on both sides where the bumper and the wheel well cover are usually hooked together. thank you
Excellent service. Great communication.
Friendly, efficient staff. Thorough cleaning inside car.
Everyone was very professional and good with follow up as needed.
Major damage to car was fixed, but we also asked that a scratch in one door be improved and when we picked up the car you said that this additional work was just overlooked.
We received exceptional service
Customer service was amazing and was very quick. Glad to have my car back with no dings!! Thanks to your team!
Looks like no damage ever happened and that it just rolled off the lot again! Thank you so much!! So happy with my car repairs!
From getting my estimate to working with my insurance company, to the actual work, everything was great. The work is excellent, the communication was spot on (both texts and phone calls) and my car was ready when promised.
The staff at Capital Collision exhibited text book excellent customer service.
Job well done!
Staff were professional, knowledgeable and easy to work with.
Excellent job and it was finished quickly. Thank you again
Great service....fixed to my satisfactio!
Thank you , it looks great !
The car was not ready. The hood air deflector was not installed, failed to clean the hood, radio did not work, and the car did not turn on. I was told that they will continue looking for an air deflector and to take in the car for cleaning. The radio was do to a fuse. I am still concern why the car did not turn on. I will see if this continues.
I am satisfied with the repair work, however, the overall condition my Cadillac SRX was returned in was unsatisfactory. Upon getting in the vehicle I noticed a rather strong off putting perfumed scent permeating inside. It reminded me of carpet shampoo. Next, there was a noticeable white circular mark on a new rubber floor mat that I had folded & placed in the back of the car where the hatch is. Since the repair took place on the exterior door why would there be a stain left on the interior mat and an obnoxious Scent inside? Also the car was not washed well or vacuumed and looked dirty. Road grime and dirt & heavy dust covered the roof, sides, wheels & wheel wells, fenders, grill & front-end and bumbers. The lower half of my car remained filthy despite being told it was washed. It is obvious just a quick rinse or once over was done. The interior didnt appear vacuumed either. I can honestly say my vehicle has never been returned in this condition, looking so shabby & dirty from any body shop. It tells me as a customer that there was no attention paid to detail or overall pride in workmanship. Sincerely, Brenda T
Everyone that worked with me on the car repair was easy to talk to and answered all my questions. From Noemi who provided the estimate, Avery and Zack that drove me in the shuttle, to the staff at the front desk as well as those that performed the work, I will highly recommend this business to friends and family.
Excellent service from start to finish. Quality repair.
Your automated updates did not correspond with what was really happening. Your office people on the other hand could tell me exactly what was going on. The staff went the extra mile to make sure my truck was fixed right
Color match is a little off
Everyone was very polite, very clean facility.
Timely, thorough, friendly, clearly and frequently communicative with updates, looks beautiful.
The work was done brilliantly and the desk staff was great about communicating everything. Price wasn't too bad either.
Top class service. Car looks great!
Capital Collision's customer service was excellent. The repair was done in a timely manner and everybody was spot-on with their communication anytime I had a question. Very much appreciated
Your staff were great, including Anthony, the shuttle driver, and the front desk staff. Thank you!
While the car looks good, and I appreciated the email updates, the work took a week longer than originally stated.
Rude service manager. Staff at counter very concerned with the money but once they were paid no one even showed me where my car was parked or showed me the work that had been done on my car. Coats left in my car were waded up in a small box and left in my trunk and a political sticker was removed from my back window. Very unprofessional place of business!!!
I appreciated the updates throughout the repair. The car looks fantastic and even the inside was cleaned which was a nice surprise for this mom of 3!
I will never go back to Mike's not only TJ is terrific who are the three blondes at the front counter you guys are always on the **** and always with a smile
YOUR THE BESTEST!
Capital Collision was very helpful, efficient, and respectful. I'm very satisfied and appreciative of the service I received.
It seams more and more rare to have a good feeling dealing with most companies today. Yours was greatly respected. Thanks again.
Courteous and professional care of my car. Really liked the text updates!
TJ Pasqualone was very helpful explaining the estimate. Thanks to all at CCC!
They are very friendly and were incredibly helpful. They are also very quick. Not only in getting my vehicle repaired, but they also literally run to get things done and get you in and out. I would highly recommend them.
We were surprised that Anthony didnt go through the car with us like he had told us he would.
The vehicle was done in a timely fashion and on time the staff were very friendly and helped with my questions. The work was impevkable I was even surprised e even by the detailing that was done to the interior its like it is brand new all over again. I would recommend Capitol Collision to Amy of my friends based on this experience.
Everything was on time or I was notified immediately of any changes. i have used you in the past and will continue to do so. Everyone from the front desk ladies to the damage estimaters are very professional. Thank you for the great aervice. BTW, sorry ladies for bring all cash..lol
Very pleased and really appreciate the text messages to keep me up to date on what was happening and time frame
Outstanding professional company
The vehicle came out of your shop looking all shiny and fancy. All vaccumned and clean, Cleaner than when it comes from the dealership when having maintenance done, (very surprised and feeling good.) Thank you for repairing my VCR. I recommend you to others. Phyllis H
Dave tried very hard to get things done.
I appreciated that they kept me updated on the progress of my repairs. They were also very friendly and very efficient. They did an excellent job repairing my truck. I give them a 10 out of 10..
Quick, good repair and you returned it within the timeframe you indicated
It took longer than you said it would and when I came back to show you that one fog light was gray and the other was black I was told one was a new part the other was old. Don't understand why they weren't both replaced to match instead I was told the sun would even them out eventually. Although I was impressed with the detail cleaning of my car. thank you for that
Excellent service, well-organized. Above and beyond the shop that my insurance originally sent me to. I definitely recommend.
Stephanie and capital collision went above and beyond my expectations! My car looks better than it did before the accident! They kept in touch with me each step of the way and were great!! Thank you!
Vehicle Make : Volkswagen
TJ was excellent. Very professional and a wonderful experience.
My car looks great... thank you.
not only was my truck done on time , it was done to perfection to include detailing the inside. did not expect that but thank you for going the extra mile. i was also surprised to find the total bill was much lower then the estimate.I thank Rick Conley and his entire team for a great job
Never had a body shop keep up with me on the progress of the fix. I didn't have to call, and it was done when they said it would be. I highly recommend them to everyone who is looking for a body shop
Helpful and responsive. Car was sqeekly clean when I picked it up. Really appreciate it.
Excellent service and excellent work. Thank you
Everone was very helpful and courteous. The job looks really great..
Everyone was very polite and professional. It was easy doing the paperwork. The car looks like it was when we first got it. Thanks for your great worked.
From start to finish capital collision was great to work with thank you
My work needed was minor, but my car means alot to me. The staff made me feel like a priority, great customer service and attention to detail. Will recommend this shop in the future!
A particular shout out to Anthony - friendly, great communication, efficient, and hustles- appreciated! The whole staff was friendly and helpful, and the business just seems to run like a well oiled machine- everyone seems to have high standards, and that's what I want for my car. The car looks like new, so that feels great. Also appreciated the regular updates via text- pretty cool. New building is very nice, too. Many thanks- Rick ****
very good communication, they kept us in the loop every step of the way
The job was done very thoroughly and in a timely manner. They even went above and beyond by cleaning our car inside and out. We are very satisfied and would recommend to a friend.
Easy - thank you for handling all the paperwork!
Looks great thank you everyone. I appreciate you guys throwing the new driver visor that I purchased on for me as well.
You did a fantastic job! My car was done much sooner than I expected. It was fixed beautifully and with such precision. I loved the text updates that kept me informed on the progress. When I picked up my car it was sparkling clean. Thank you for all you did for me.
Repair work looks good. To many text messages
were sent ti me.
I appreciate the great work, and especially the excellent communication by T. J. I also was impressed that you were concerned with repairing my car properly when additional items were found that were not on the original insurance appraiser's quote.
Everyone was very nice, the process was smooth & I was updated daily through text messages on the process of my car. The work was quality & I don't have any complaints. They even completed my car a day early!!
The text message updates were helpful!
Extremely happy with the work on my truck. The appraiser to the receptionist was a great experience. Thank you!
Capitol collision has excellent customer service. I recommend them. I won't go anywhere else!
Looks great - thanks for giving me back my new car!!
When we picked up our car the rear hatch would not close. The technicians worked overtime to ensure the problem was taken care of and we left happy.
You all all very nice and I love the text messages. Thank you so much. I will recommend you to everyone I know. ????
The exterior and interior cleaning done on my truck after the repairs were done were phenomenal.
Great work. My second time here and the quality it awesome again
I loved my experience and the thorough, kind communication at every point of service! Thank you!
Great job easy to work with. Thank you.
Great workmanship and totally cleaned the car....bonus!
Pleasure working with all of you!
I love the model of assigning one person to the job and the personal care from that person. Dave was terrific, thank you. Explained everything, stayed in touch, nice guy. And I loved the text messages! Well designed service model - well done!
Friendly and prompt service.
Very impressed from the initial greeting and professionalism of the office staff & inviting and comfortable waiting area; the prompt and easy damage appraisal; the text updates - very nice; the attention to detailing my truck; to the follow up cleaning of my replacement rear bumper; to the appraiser ensuring my damaged hitch lock was replaced. I retired from the Olympia Fire Department, where WOW service is the norm. Your team matched that same style of WOW service. Nice job!! Now, I truly hope I don't need your services again, but I will recommend you to anyone I know who needs repairs. Steve C
Great job and right on the time they said.
Vehicle Make : Volkswagen
Thanks for the daily updates on my car...and for delivering her back to me on time and in perfect condition.
Whoever repaired the deep scratch have on our car,,thank you. It appears to be superb at this point.
They were very efficient and finished on time
Thank you for a great service!
You did a nice job bringing my truck back to normal. Thank you
Very pleased with the results. Car looks like new. I will highly recommend Capital Collision.
Thanks to everyone, very happy with the repair and service. TJ delivered on his time promise,rare these days! I will certainly recommend your facility.
Thank you for providing me with updates via text throughout my repair. I also appreciated how my car was cleaned and vacuumed - what a surprise! Your staff was very friendly and helpful and I will not hesitate to recommend you to friends in the future!
Dave was awesome he was very helpful and took care of everything with my insurance claim and having my car done as fast as he could he said two days and it only took two days I am so very happy with the customer service there. my car looks brand new again thanks so much for making this experience so great!!
Great job done and was done before expected time
Super professional staff. Easy process. Truck looks great.
I've always found the staff and work to be exceptional. No one likes to have to get their car repaired, but the people at Capital Collision make it much easier.
Surpassed expectations...friendly, courteous staff and quality workmanship.
My experience with Capital Collision was comforting & reassuring from the moment I walked in the door until I left with my repaired vehicle. Very pleased with the way I & my vehicle were treated. Thank you Nick Emery & everyone else that helped me!
From the front desk to the technicians I received exceptional professionalism and friendly friendly service. A few last minute minor requests were handled immediately.
The work on my car was flawless. Thank you for a new car again.
thank you! we don't do this often, and you guided us through the process with ease. we appreciate your friendly approach in dealing with your customers, and your work was excellent.
There were some white paint stains inside my car and on the seat.
Excellent service. Nice friendly staff. Will recommend your company
Very friendly and extra helpful with helping me as I picked up the car. I was also pleasantly surprised that the interior was vacuumed- it was very nice to do!
Very efficient in communication, scheduling, and quality of work. I am 100% satisfied with all aspects.
The car looked beautiful but the workers left black oil or grease all over my steering wheel, which was not a pleasant thing to find.
Awesome staff, quick estimate, fast repair and great quality of work. Really appreciated having my car cleaned to boot. Everyone I dealt with took pride in quality work and great customer service, and it showed. I would highly recommend to friends and family. Thanks!!
Anthony was amazing with answering all my questions, updating me daily on the progress, and a true professional. I will only go to Capitol Collision after my experience with the staff! Thank you! My Camaro is **** again! :)
Repair looks good n i was pleased w the flow of information through text...car was very clean when i drove off...thanks
Capital collision was the best place to fix my car up. The people were very friendly.
Very professional and friendly customer service. Thank you!
Everyone very nice and professnal. Job well done.
Great! Fast I'm happy with having my vehicle back and in good hands while it was in repair
EVERTHING WAS WELL ORGANIZED. THE REPAIRS WERE DONE WITHIN THE PROMISED TIME FRAME. GOOD COMMUNICATION AT ALL POINTS.
Great job. No problems found.
Everything wasn't repaired now I have to bring my truck all the way back from Tacoma to Olympia to have it finished
Great service, great people!
Vehicle Make : Volkswagen
Since Cap Collision closes earlier than my work day (I work til 6), it was inconvenient that their key drop box was locked, and I had to drop my rental car keys to the rental place. Other than this inconvenience, I was very happy with the friendly service :-)
Vehicle Make : Mini Cooper
Everyone was friendly and helpful. The work was done on time and of utmost quality. Thank you!!!
I trust your work,and I feel your all very positive people to work with. Thanks for making me feel good about the whole process.
They were courteous and kind understanding, did what they said they would do stating constant contact with me. It was no hassle. It was stress-free
Really appreciated your communication about the status of thev repair. Car looks great
Everyone is so friendly!! And the work was done fast and efficiently!!!
Everyone was so friendly, professional, and efficient! My car looks great and I will happily recommend Capitol Collision to my family and friends.
Thanks for going the extra mile and doing the repairs fast. Excellent customer service!!!
From start to finish, I experienced professionals who were sincerely interested in helping to make my experience a good one. I wouldn't hesitate one second to recommend Capital Collision to anyone!
Yes. I asked your estimator about a recommendation to fix a non-body repair item and your estimator was very helpful in guiding me to a reputable shop in my area. Thanks!
Great work completed quickly. Thanks.
They were very friendly and fast.
I really appreciate how easy the process was to get my car fix. Additionally, I loved receiving updates via text. The best part was my car was ready 4.5 hours earlier then expected! Thank you!!
They were polite and fixed my vehicle very quickly.
Work not completed. Now must bring in for another day to have it done correctly.
They did great job! Very friendly serve very competent body man Shane!
Excellent service. I especially liked the update postings to my email. Thank you.
Everything about this experience was easy and stress free. My car was fixed in less than a week and it looks great! I really appreciate the professionalism and integrity of every person with whom I had contact at Capital Collision. Thank you!
Great customer service. .very professional.great office staff...I will recommend capital collision to my friends
I did notice one thing though. The work looks excellent, but being a firefighter, I am incredibly detail oriented. The front bumper is gapped just right on the driver side, in regards to the wheel well lining up with the bumper, but the passenger side is about 3/4 inch foreword from the front quarter panel in the wheel well. I don't know if there is normally a little bit of a gap on either side, but it usually would be equal on each side. It either needs to be slid over 3/8, and the gap will be equal on both sides or maybe there is a way to line it up perfectly, I don't know. Maybe the part wasn't OEM and that is just the way it's going to be. Sorry if I'm nitpicking, I'm sorry, but in my line of work, inches and seconds can mean life or death. If there is no way to adjust it, then I can live with it. It still looks amazing, and service was fast and excellent. Thank you, Dan.
Everyone went out of their way to help me. Much appreciated John's terrific help in getting my car rental set up at Enterprise
As I responded in my text response, there's no heat in the car and the temperature gauge jumps to the top. I'll be calling tomorrow to reopen the claim. I've already turned in the rental car, so it'll be interesting to see how long the fix takes, and if I need to pay for another rental.
The updates were very well done. Capital Collision was prepared when my vehicle came in. The repairs were completed on time even though additional damage where found.
Vehicle Make : Volkswagen
Great job, thks for finishing ahead of schedule.
Well, I ended up waiting prix 30 min for my car to get finished up after I was told it was done and waiting. Also, my car still smells like grease. It smelt very bad yesterday when I picked it up and still has the grease odor. My 6 yr old didn't even want to get in it because of the smell. Yes, he is melodramatic but still. It stinks. The car looks great.
Professional start to finish.
Loved getting updates via text. Super friendly staff. Great interaction from everyone I dealt with.
Exceptional customer service and repair services
Great communications throughout. Met or exceeded expectations.
Excellent service, fantastic communication with daily texts.
Everyone was very professional throughout the processes. I also enjoyed receiving the updates via email on the status of the repair.
Prompt and courteous service, and good quality work. Thanks
They did a great job on my car. It's beautiful, Thank you
Thanks for a job well done.
Capital Collision gets an A for service, making the entire auto body repair process painless .Hats off to Jeff and the entire staff ! Max Evans
Thank-you very much for the excellent service!!! My car looks great!!!
Vehicle Make : Mini Cooper
Some confusion about a few details, but rectified to my satisfaction. Very much appreciated Anthony's customer service.
Completed earlier than expected. Car works great and you cleaned the car!
Vehicle Make : Volkswagen
Vehicle Make : Volkswagen
Great service and I am very impressed
Vehicle Make : Volkswagen
Thank you :)
Things were not put back how they were found. Appeared the back seat had been removed or pulled up because the seat cover was off and the seatbelt was under the seat which I had to retrieve. Service also took 4 days instead of 2 days like we were originally told. The body work looks great though which we are very happy about.
Receptionist and TJ were terrific. Good communication, helpful, and courteous. I will call USAA and tell them I had a great experience with Capital Collision. Thank you and Merry Christmas to all. Carol H
Are some customer service. Job was done on time. Great place
We will be calling tomorrow.
This is my second repair experience with Capital Collision and I am still very satisfied with all aspects of the entire process. All staff I talked with, were very professional and led me through the process quickly. The car was returned to us on time and the work performed was perfect. The inside, engine compartment and wheels were spotless and shiny. Thank you to all at Capital Collision.
The service exceeded my expectations. Friendly and knowledgeable staff. Made a somewhat stressful period ending an effortless process. I'll recommend them to my friends and family. Great job!
Car looks great and was done promptly! Thanks to the whole team for their work and great customer service. Front desk was wonderful and did an excellent job. Thank you Capital Collision. I would definitely recommend you.
I would have liked to been called while it was being worked on and to be kept informed updated I called on the day I was supposed to get the car back in the AM and they still didn't know if it was going to be done . Someone was going to call me back in 45 min but never did. I called again then they told me 4 o'clock. I was told I would be called if different. I got there at 4 and it wasn't done till 4:30 quarter to 5. Wash job was done partly. Front desk person very nice.
The overall experience went smoothly, and the finished product looks great.
It's always unfortunate when something happens to one of our cars, but when it does, we go to Capital Collision. I'm always impressed with the quality of work CC does-it comes back looking good as new every time. We won't take our cars anywhere else; we highly recommend them to friends, neighbors, and coworkers who find themselves in need of car body repair.
I had thought that email messaging system would be used to communicate updates including when the job was finished. But that news was a voicemail, which was received late and delayed by several days us picking up of the car
Vehicle Make : Mitsubishi
Minor correction will require bringing vehicle back. The overall experience was positive. Just not looking forward to additional time / effort to make correction.