Helpful and responsive. Car was sqeekly clean when I picked it up. Really appreciate it.
Excellent service and excellent work. Thank you
Everone was very helpful and courteous. The job looks really great..
Everyone was very polite and professional. It was easy doing the paperwork. The car looks like it was when we first got it. Thanks for your great worked.
From start to finish capital collision was great to work with thank you
My work needed was minor, but my car means alot to me. The staff made me feel like a priority, great customer service and attention to detail. Will recommend this shop in the future!
A particular shout out to Anthony - friendly, great communication, efficient, and hustles- appreciated! The whole staff was friendly and helpful, and the business just seems to run like a well oiled machine- everyone seems to have high standards, and that's what I want for my car. The car looks like new, so that feels great. Also appreciated the regular updates via text- pretty cool. New building is very nice, too. Many thanks- Rick Johnson
very good communication, they kept us in the loop every step of the way
The job was done very thoroughly and in a timely manner. They even went above and beyond by cleaning our car inside and out. We are very satisfied and would recommend to a friend.
Easy - thank you for handling all the paperwork!
Looks great thank you everyone. I appreciate you guys throwing the new driver visor that I purchased on for me as well.
You did a fantastic job! My car was done much sooner than I expected. It was fixed beautifully and with such precision. I loved the text updates that kept me informed on the progress. When I picked up my car it was sparkling clean. Thank you for all you did for me.
Repair work looks good. To many text messages
were sent ti me.
I appreciate the great work, and especially the excellent communication by T. J. I also was impressed that you were concerned with repairing my car properly when additional items were found that were not on the original insurance appraiser's quote.
Everyone was very nice, the process was smooth & I was updated daily through text messages on the process of my car. The work was quality & I don't have any complaints. They even completed my car a day early!!
The text message updates were helpful!
Extremely happy with the work on my truck. The appraiser to the receptionist was a great experience. Thank you!
Capitol collision has excellent customer service. I recommend them. I won't go anywhere else!
Looks great - thanks for giving me back my new car!!
When we picked up our car the rear hatch would not close. The technicians worked overtime to ensure the problem was taken care of and we left happy.
You all all very nice and I love the text messages. Thank you so much. I will recommend you to everyone I know. ????
The exterior and interior cleaning done on my truck after the repairs were done were phenomenal.
Great work. My second time here and the quality it awesome again
I loved my experience and the thorough, kind communication at every point of service! Thank you!
Great job easy to work with. Thank you.
Great workmanship and totally cleaned the car....bonus!
Pleasure working with all of you!
I love the model of assigning one person to the job and the personal care from that person. Dave was terrific, thank you. Explained everything, stayed in touch, nice guy. And I loved the text messages! Well designed service model - well done!
Friendly and prompt service.
Very impressed from the initial greeting and professionalism of the office staff & inviting and comfortable waiting area; the prompt and easy damage appraisal; the text updates - very nice; the attention to detailing my truck; to the follow up cleaning of my replacement rear bumper; to the appraiser ensuring my damaged hitch lock was replaced. I retired from the Olympia Fire Department, where WOW service is the norm. Your team matched that same style of WOW service. Nice job!! Now, I truly hope I don't need your services again, but I will recommend you to anyone I know who needs repairs. Steve C
Great job and right on the time they said.
Vehicle Make : Volkswagen
Thanks for the daily updates on my car...and for delivering her back to me on time and in perfect condition.
Whoever repaired the deep scratch have on our car,,thank you. It appears to be superb at this point.
They were very efficient and finished on time
Thank you for a great service!
You did a nice job bringing my truck back to normal. Thank you
Very pleased with the results. Car looks like new. I will highly recommend Capital Collision.
Thanks to everyone, very happy with the repair and service. TJ delivered on his time promise,rare these days! I will certainly recommend your facility.
Thank you for providing me with updates via text throughout my repair. I also appreciated how my car was cleaned and vacuumed - what a surprise! Your staff was very friendly and helpful and I will not hesitate to recommend you to friends in the future!
Dave was awesome he was very helpful and took care of everything with my insurance claim and having my car done as fast as he could he said two days and it only took two days I am so very happy with the customer service there. my car looks brand new again thanks so much for making this experience so great!!
Great job done and was done before expected time
Super professional staff. Easy process. Truck looks great.
I've always found the staff and work to be exceptional. No one likes to have to get their car repaired, but the people at Capital Collision make it much easier.
Surpassed expectations...friendly, courteous staff and quality workmanship.
My experience with Capital Collision was comforting & reassuring from the moment I walked in the door until I left with my repaired vehicle. Very pleased with the way I & my vehicle were treated. Thank you Nick Emery & everyone else that helped me!
From the front desk to the technicians I received exceptional professionalism and friendly friendly service. A few last minute minor requests were handled immediately.
The work on my car was flawless. Thank you for a new car again.
thank you! we don't do this often, and you guided us through the process with ease. we appreciate your friendly approach in dealing with your customers, and your work was excellent.
There were some white paint stains inside my car and on the seat.
Excellent service. Nice friendly staff. Will recommend your company
Very friendly and extra helpful with helping me as I picked up the car. I was also pleasantly surprised that the interior was vacuumed- it was very nice to do!
Very efficient in communication, scheduling, and quality of work. I am 100% satisfied with all aspects.
The car looked beautiful but the workers left black oil or grease all over my steering wheel, which was not a pleasant thing to find.
Awesome staff, quick estimate, fast repair and great quality of work. Really appreciated having my car cleaned to boot. Everyone I dealt with took pride in quality work and great customer service, and it showed. I would highly recommend to friends and family. Thanks!!
Anthony was amazing with answering all my questions, updating me daily on the progress, and a true professional. I will only go to Capitol Collision after my experience with the staff! Thank you! My Camaro is **** again! :)
Repair looks good n i was pleased w the flow of information through text...car was very clean when i drove off...thanks
Capital collision was the best place to fix my car up. The people were very friendly.
Very professional and friendly customer service. Thank you!
Everyone very nice and professnal. Job well done.
Great! Fast I'm happy with having my vehicle back and in good hands while it was in repair
EVERTHING WAS WELL ORGANIZED. THE REPAIRS WERE DONE WITHIN THE PROMISED TIME FRAME. GOOD COMMUNICATION AT ALL POINTS.
Great job. No problems found.
Everything wasn't repaired now I have to bring my truck all the way back from Tacoma to Olympia to have it finished
Great service, great people!
Vehicle Make : Volkswagen
Since Cap Collision closes earlier than my work day (I work til 6), it was inconvenient that their key drop box was locked, and I had to drop my rental car keys to the rental place. Other than this inconvenience, I was very happy with the friendly service :-)
Vehicle Make : Mini Cooper
Everyone was friendly and helpful. The work was done on time and of utmost quality. Thank you!!!
I trust your work,and I feel your all very positive people to work with. Thanks for making me feel good about the whole process.
They were courteous and kind understanding, did what they said they would do stating constant contact with me. It was no hassle. It was stress-free
Really appreciated your communication about the status of thev repair. Car looks great
Everyone is so friendly!! And the work was done fast and efficiently!!!
Everyone was so friendly, professional, and efficient! My car looks great and I will happily recommend Capitol Collision to my family and friends.
Thanks for going the extra mile and doing the repairs fast. Excellent customer service!!!
From start to finish, I experienced professionals who were sincerely interested in helping to make my experience a good one. I wouldn't hesitate one second to recommend Capital Collision to anyone!
Yes. I asked your estimator about a recommendation to fix a non-body repair item and your estimator was very helpful in guiding me to a reputable shop in my area. Thanks!
Great work completed quickly. Thanks.
They were very friendly and fast.
I really appreciate how easy the process was to get my car fix. Additionally, I loved receiving updates via text. The best part was my car was ready 4.5 hours earlier then expected! Thank you!!
They were polite and fixed my vehicle very quickly.
Work not completed. Now must bring in for another day to have it done correctly.
They did great job! Very friendly serve very competent body man Shane!
Excellent service. I especially liked the update postings to my email. Thank you.
Everything about this experience was easy and stress free. My car was fixed in less than a week and it looks great! I really appreciate the professionalism and integrity of every person with whom I had contact at Capital Collision. Thank you!
Great customer service. .very professional.great office staff...I will recommend capital collision to my friends
I did notice one thing though. The work looks excellent, but being a firefighter, I am incredibly detail oriented. The front bumper is gapped just right on the driver side, in regards to the wheel well lining up with the bumper, but the passenger side is about 3/4 inch foreword from the front quarter panel in the wheel well. I don't know if there is normally a little bit of a gap on either side, but it usually would be equal on each side. It either needs to be slid over 3/8, and the gap will be equal on both sides or maybe there is a way to line it up perfectly, I don't know. Maybe the part wasn't OEM and that is just the way it's going to be. Sorry if I'm nitpicking, I'm sorry, but in my line of work, inches and seconds can mean life or death. If there is no way to adjust it, then I can live with it. It still looks amazing, and service was fast and excellent. Thank you, Dan.
Everyone went out of their way to help me. Much appreciated John's terrific help in getting my car rental set up at Enterprise
As I responded in my text response, there's no heat in the car and the temperature gauge jumps to the top. I'll be calling tomorrow to reopen the claim. I've already turned in the rental car, so it'll be interesting to see how long the fix takes, and if I need to pay for another rental.
The updates were very well done. Capital Collision was prepared when my vehicle came in. The repairs were completed on time even though additional damage where found.
Vehicle Make : Volkswagen
Great job, thks for finishing ahead of schedule.
Well, I ended up waiting prix 30 min for my car to get finished up after I was told it was done and waiting. Also, my car still smells like grease. It smelt very bad yesterday when I picked it up and still has the grease odor. My 6 yr old didn't even want to get in it because of the smell. Yes, he is melodramatic but still. It stinks. The car looks great.
Professional start to finish.
Loved getting updates via text. Super friendly staff. Great interaction from everyone I dealt with.
Exceptional customer service and repair services
Great communications throughout. Met or exceeded expectations.
Excellent service, fantastic communication with daily texts.
Everyone was very professional throughout the processes. I also enjoyed receiving the updates via email on the status of the repair.
Prompt and courteous service, and good quality work. Thanks
They did a great job on my car. It's beautiful, Thank you
Thanks for a job well done.
Capital Collision gets an A for service, making the entire auto body repair process painless .Hats off to Jeff and the entire staff ! Max Evans
Thank-you very much for the excellent service!!! My car looks great!!!
Vehicle Make : Mini Cooper
Some confusion about a few details, but rectified to my satisfaction. Very much appreciated Anthony's customer service.
Completed earlier than expected. Car works great and you cleaned the car!
Vehicle Make : Volkswagen
Vehicle Make : Volkswagen
Great service and I am very impressed
Vehicle Make : Volkswagen
Thank you :)
Things were not put back how they were found. Appeared the back seat had been removed or pulled up because the seat cover was off and the seatbelt was under the seat which I had to retrieve. Service also took 4 days instead of 2 days like we were originally told. The body work looks great though which we are very happy about.
Receptionist and TJ were terrific. Good communication, helpful, and courteous. I will call USAA and tell them I had a great experience with Capital Collision. Thank you and Merry Christmas to all. Carol H
Are some customer service. Job was done on time. Great place
We will be calling tomorrow.
This is my second repair experience with Capital Collision and I am still very satisfied with all aspects of the entire process. All staff I talked with, were very professional and led me through the process quickly. The car was returned to us on time and the work performed was perfect. The inside, engine compartment and wheels were spotless and shiny. Thank you to all at Capital Collision.
The service exceeded my expectations. Friendly and knowledgeable staff. Made a somewhat stressful period ending an effortless process. I'll recommend them to my friends and family. Great job!
Car looks great and was done promptly! Thanks to the whole team for their work and great customer service. Front desk was wonderful and did an excellent job. Thank you Capital Collision. I would definitely recommend you.
I would have liked to been called while it was being worked on and to be kept informed updated I called on the day I was supposed to get the car back in the AM and they still didn't know if it was going to be done . Someone was going to call me back in 45 min but never did. I called again then they told me 4 o'clock. I was told I would be called if different. I got there at 4 and it wasn't done till 4:30 quarter to 5. Wash job was done partly. Front desk person very nice.
The overall experience went smoothly, and the finished product looks great.
It's always unfortunate when something happens to one of our cars, but when it does, we go to Capital Collision. I'm always impressed with the quality of work CC does-it comes back looking good as new every time. We won't take our cars anywhere else; we highly recommend them to friends, neighbors, and coworkers who find themselves in need of car body repair.
I had thought that email messaging system would be used to communicate updates including when the job was finished. But that news was a voicemail, which was received late and delayed by several days us picking up of the car
Vehicle Make : Mitsubishi
Minor correction will require bringing vehicle back. The overall experience was positive. Just not looking forward to additional time / effort to make correction.
Everyone was great. Wonderful customer service!
Great customer service! And fabulous repair work! I am so pleased with the work done on my car. I will totally recommend Capital Collision to everyone!
I would have liked to have met who was in charge of fixing my car. Service person in charge. More clear on scheduling car. I thought it would be one day but you needed car for two days. Overall I was satisfied.
Vehicle Make : Volkswagen
Every one was very nice and gave great customer service. We were really happy with the work done. Thank you!!
I wish there was a more realistic timeline up front, instead of a last minute change. Everyone was very friendly and helpful.
Looks great and Tj was great to work with!
Excellent communications through the entire repair process and my Tacoma looks as good as new.
The section repaired and painted had a run in the paint and the repair person marked job as complete. We went to pickup the vehicle and my husband inspected the job and found the run in the paint that had been semi fixed. The job is unsatisfactory. I now have to take my vehicle back to be repainted. I am Not pleased having to give up my primary vehicle for another three days. Should have been fixed correctly the first time.
Very satisfied. Did a good job
I liked the updates via text
Service and quality of work is excellent!
Will refer friends and family to you all! Great service, very friendly. Thank you!
I've had my car in twice in the last two months and both times your team went above and beyond what I expected. I've had a very positive experience from the friendly customer service to the excellent quality of the repairs. I will wholeheartedly recomend you to friends
Amazing work! My car was like new again! Worked with Hansen Subaru to get the alignment covered and finished the car repair in less time than expected. Jeff was/is amazing and kept me well informed. Very respectful and communicates clearly. Thank you very much for making a scary experience for my son with a deer; less traumatic !
Everyone from receptionists to estimators to repair tech were very friendly, very appreciative I came to Capital. Thank you all.t
Looked very good - couldn't see any sign of repair! Job was completed in the time frame I was given.
The total team from reception to service were very professional and detailed oriented. Overall work was superbly done. Thank you.
Faster and more considerate than promised or expected. Nicest people ever.
I have much on my plate and didn't have time for this mishap thanks for taking care of all the details. I am glad to have my old friend back as good as new. You guys rock
Really good service, friendly staff an overall wonderful experience. Thank you.
Car was ready much more quickly than I expected. Anthony was great to work with...he seemed to always be on top of things and communicated well. I liked the text message notifications. I will definitely recommend Capital Collisions to all my friends who are also terrible drivers. And finally, I don't know much about car repair costs but this cost was far less than I expected.
Looks like a good repair job as far as I can tell. The car looked and drove well. Timely service too.
The work looks really good! I appreciate that even an unrelated scratch in the same area was painted and looks much better.
It took longer than expected but it was worth the wait. Can't rush perfection!
The job was done before anticipated and was outstanding. Your service is excellent and I would recommend your company without reservation.
Great Communication and updates and wonderful repair work.
My van was done quickly and efficiently. It was also nice and clean, good job guys! ???? thank you!
Fabulous! Thank you so much for all of your hard work and wonderful customer service!
Great service. High quality work completed on time. Thanks to everyone!
Some of the best service I've ever received. Super helpful knowledgeable and honest. They really know how to take care of a customer, I would recommend them to anyone.
The customer service was fantastic, the repair was completed ahead of schedule, and the craftsmanship was second to none. Thank you so much for taking a bad experience and making it great.
I was very happy with a job well done, thanks to all, awesome service!!!!!
TJ was awesome!! Loved the text updates. Honest about timeframe. Would definitely come back. Just hope we don't have to!
We were particularly pleased with the nice lounge waiting area with coffee & tea, and with the unexpected clean-up of the car outside and inside after the body work was done. everyone was very friendly and professional. Great job!
Service was great. Explanations clear. All staff were helpful & genuinely pleasant. My car was repaired efficiently and well done. Thank you!
Vehicle Make : Volkswagen
Overall excellent work and customer contact but I am curious, the protective film wasn't replaced, which was listed in the original work quote from east side shop, is that something that is done later? Otherwise very good experience and service.
hood latch was not operable. But thankfully it was discovered and quickly repaired in minutes before I left premises. Good job everyone.
It was easy and smooth. And the car looks great.
Capital Collision is just great. Their customer service is above and beyond all others. Jeff goes out of his way to ensure things go smoothly. Their work is impeccable. They keep you Informed through the whole process.
The repair person even put in some windshield wiper fluid for me and seemed to have cleaned my windshield.
The front desk was exceptional, tool
Great group of people. They have always done a great job for today and over the years.
The repair job was good. Two weeks was too long.
I really appreciated all of the updates I got on the repairs. All of the employees that I dealt with were very nice and I will definitely recommend Capital Collision to anyone that I know that might need repairs in the future.
I have never dealt with a Collision repair shop before.....never had to....but I can honestly say (unless the fender falls off in the next few weeks!) my experience was very positive....good service, very polite and forth coming......and I truly am amazed at how close the quote came to the cost......amazing!
I really hope that I don't have need of your shop because of an accident but if I do or someone is looking for a good shop....I think you folks would be my #1 choice! Thank you!
I am very pleased with the works you guy's done with my car. Thank you
The experience was see less, from the estimate, to the Sunday afternoon drop off, and the text message updates. The staff is very nice and accomdating!
FAR EXCEEDED my expectations. Will recommend Value Collision whenever I can.
Excellent experience!! Jeff was more than helpful and accommodating to any requests I had, he was absolutely great to work with. As was the entire team at the front desk. Will always use you going forward.
Will always use Cap Col for auto needs. Just hope not too often.
The bottom line - the car was not ready until 24 hours after promised
Jeff and everyone @Capital collision did a great job! From customer service to labor. Thank you!
We appreciate your promptness and accuracy with your time and cost estimates. We will definitely choose you for any of our future repair needs! Thank you.
It was a very smooth process without any problems from start to finish! Very nice person at the front desk who makes you feel very valued & comfortable as a customer. I really appreciated how the car was beautifully cleaned & detailed when I came to pick it up. Thanks! I will recommend you to others anytime!
Fast, professional but friendly, great job. I would send friends here!
The repairs were excellent, in good time and the auto was cleaned and looks great!
You are the best I am 100% satisfied excellent service ,I will recommend with my eyes closed
A week before schedule date of delivery was awesome! Great job
Excellent and on time! Thank you!
We love Capital Collision! Jeff and his team are responsive, professional and they do fantastic work. I trust their pricing and am very happy with the quality of the finished repairs every time. My car looks great! Yes, the Wyman Family is a repeat customer. :-)
I was treated with the best service and everyone was very kind
I will recommend Capital Collision to my friends.
Thank for everything.
You provided more than hoped for. Not only was the repair excellent the paint was fantastic. Plus you practically detailed my car. I felt like I was stepping into a new car. You were easy to deal with and provided quick service. Hopefully I won't need to deal with you again, but in the event of another collision you will be my first choice.
A great facility. And your partnership with Enterprise Car Rental makes the experience a breeze. Thank you!
Jeff B was very professional and kept me updated the whole time. Courtesy driver was super nice and very appreciated. Thank you.
Car looks great. They did a great job of getting the car in and out of the shop. Employees were very friendly.
Thank you so much. Everything was done wonderfully and I am very happy with the outcome. The staff was very friendly and helpful. I will definitely recommend you guys
Anthony was amazing and communication was fantastic! One of the many reasons I always come back!! You guys do phenomenal work.
Mostly, but not happy every setting in my car was set back to default--radio, GPS...was not prepared for that given it was all tail end damage.
Love your service, but am hoping that we don't see you the 3rd time!
Car looks and drives great. From beginning to end it was an easy hassle free experience. Thank you for such awesome customer service.