Dennis was wonderful! He kept me informed & did everything he could to make I was satisfied. My car looks so beautiful!
Job well done. Good guidance for maintaining repainted finish.
It was great experience dealing with professional at your company. Repairs were on time and provided courteous service also. Completely satisfied. .
My car looks great. I am very happy with Service King and Francisco'so customer service. Thank you!
Bumper not install the sensor
Everyone was very friendly and my car was done much sooner than expected! I also appreciated the regular updates on the status of my car. Thank you!
Frankie went above and beyond, to ensure our car was fixed in a timely manner!! Service King Placentia gets 5 stars !! From the First day of our accident to pick up date !!! He waited patiently tonight as we drove more than 1 hour in traffic to pick up our car ! I can't Thank him enough for his professionalism and dedication to keep us in the loop as our car went from point A to B etc .... Thank you once again Frankie . I appreciate your hard work !! We are glad Our vehicle was sent to Service King Placentia!! Worth the drive !! My car is sparkling And whole once again thanks to Service King !!!
The best customer service
Work done on time
Receptionist was very nice and greeting us the service attendant Francisco was also very friendly informative and updated us with text. Very thankful's car was ready before targeted day. Goid services on the body of my car. Thank you Servuce King
Great service all around.
Exceeded expectations and kept me updated throughout the whole process
I found out that my left rear signal is blinking rapidly while left head signal is not working at all. Here's a video: https://youtu.be/V1fP986rA6s
We heard from a close friend how good Service King was. So we decided to see for ourselves when we needed a repair. Pricing was much higher than we expected but we appreciated the reduced labor rate after we asked for any kind of discount. Francisco was great, explaining what was needed, very clearly and patiently, and calling or texting with regular updates. Having the repair done a day early was a nice surprise and we were so grateful that someone was able to deliver it to our home since we couldn't leave work to pick it up. Everyone seems professional and friendly. Now we understand why our friend had such good things to say. Hopefully we won't need another repair in the future but if we do, we'll most likely come back.
More than satisfied. Frankie as well as front desk provided maybe the best service I've ever experienced. I will absolutely recommend service kings. 10/10 acting from me.
Mario was just excellent during the entire process! He kepted me informed every step of the way! His customer service was star quality! He def needs a raise!! Beth was also very nice at the front desk she treated me like family. Thank you two again for providing excellence customer service! Trish
Great service, very friendly people. Thanks x making a difficult
situation easier to deal with.
Vehicle Make : Range Rover
I'm satisfied with the work was done
It was faster than i thought! Very good experience with service king! :)
Keep up the good work, Mario
Very good thanks for all your work francisco?
Dennis was fabulous through the process of getting my bumper replaced on my Audi A6. He told me what was wrong, what needed to be done and how long it would take. He followed up regularly with me to let me
Know how things were progressing. He overdelivered on my expecations. Dennis is very friendly and extremely knowledgeable. Thank you!
This was the first time I've ever had to take any car in for body work. All I can say is thank you! The whole experience was excellent. You guys do an amazing job! Thank you Mario and Beth for your help.
I was very happy with the work they did on my car. Working with Mario was a great experience
Very good service and good work I am very grateful
The team at service king was awesome. Mario was great and easy to communicate with. He kept me up to date with my car and worked with my schedule. Thank you for the wonderful experience.
Every staff member was very friendly, and the prompt and consistent communication was very much appreciated. Never had to follow up. I also really liked the text updates.
Everyone was great, helpful and friendly. The job
done was wonderful. I am very satisfied. Thanks
so much for everything!
Amazing people, amazing work
Martin was fantastic my jeep looked great almost brand new. I will definitely come back here for all my car needs! You really should give Martin a pay raise!
I'm completely satisfied thank you so much.
Great service. This is the place to go for all repairs.
Vehicle Make : Volkswagen
Excellent service. Thank you
I couldn't believe how wonderful my car came out. I'm very please to have it repaired faster than stated it would be ready. Thank you
Everything met or exceeded expectations. Great communication. Friendly professional service. Car looks great.
Your body shop was the best thing that happened to me in this whole accident experience thank you
Nissan looks good and seems to be driving well. Good customer service...we were kept well informed as to the projected time of completion and where we were actually at in relation to that time, via text. The repairs were done in a timely manner, and employees were professional.
On time, no surprises, very professional
You have a really nice people working.they very nice friendly.they make me feel like home. Tanks for everything.tanks to francisco .tanks to everybody. I will recomend you guys...
After coming home from Service King I noticed swirls all over the left side of my car as well as my bumper. There's no way I could have caused that because I put my car in the garage immediately after picking it up. Also the left rear door handle was re-assembled incorrectly as the handle broke/fell apart when I tried to open the door. Not acceptable! Now I'm questioning whether you guys did a quality job and I'm hoping more things don't fall apart by the time you guys open after the holidays.
Service was Prompt and Very Attentive to my Auto Needs. Frankie reached out to me before I got a chance to and from start to finish did an absolute great job!
Appreciated the communications, the excellent service, very pleased With the time it took to make the repairs
One person honestly .,service adviser Frankie :
exelent comunicacion, update, attention, quality repair shop, thanks you keeping doing exelent attention to the customers, you represent the company with very high values thanks Frankie a pressure help me. Sinceraly: Jose P
Everybody was great, from Beth who greeted me at the door when I came in to drop my vehicle off to Frankie who help me check the vehicle and gave me the estimate on what it will cost to get it fixed, as well as Mario who helped me when I returned to pick my vehicle up after the work was completed. Overall, very satisfied and will definitely be back in the future if I ever need some more bodywork done as well as referring service king to everybody that I know .
They were very good at keeping me informed and tbe wirk was great. Completely satisfied
There are raised bubbles on the paint, small dents/ chips, and scratch marks on the side of the bed.
Communication was great which made it a pleasant experience. I would recommend Service King to others.
I wrote a positive review on yelp
Mario did everything possible to make the original time I was given to have the repairs. Good workmenship. My husband was worried about the paint matching. So far so good.
Great service, great workmanship, super customer service.
Good communication great service
Best service ever loved all the txt messages for updates no one else has ever used that idea u should be proud of it it works
repaired excellently in a timely manner. car returned spotless - inside and out
I'm so amaze about texting and calling me about the progress of my car which is terrific. Please continue this to your customer. This is a good costumer service.
Thank you Mario for explaining what's going on with my car.
that is awesome.
One tou took apart my door and did not fix it
You drove my car in the spare and ran it out of gas twice
You refused to fix my car after having it for 10 days and you
But waste my time and make my car worse
I'm still waiting for a call that the part for my AC has arrived. We thought it was going to be cooler days but didn't turn out that way. November 8th waiting for an update for the AC
Awesome work, got it done sooner then the actual date. Always kept me up to date
Very thorough from start to finish and keeping me updated throughout the whole repair!
Very fast service, keeping me up to date all the way
Good Job guys very happy from a 1 to a 100 I'm giving you a 100
Professional and on time, great customer service!
Everyone was very kind & welcoming & answered all my questions to their best ability. You guys did a really great job with the repairs & I appreciate all the updates and keeping me informed almost daily with status updates on my car . Thank you Service King !
They had my car ready before the due date outstanding work on my car I'm very pleased how they cleaned and detailed my car
Better then Monkey Garage,lol.
When i pointed out the damages the person doing the estimate only wrote what he wanted and did not summit all damages to my insurance wich made it imposible for them to cover all the repairs plus one week without calling me and i was left with out my truck and ruinned plans for the weekend with my family. I will not refer o r use ur shop again plus im getting rid of Allstate
Lenny was amazing as my customer service representative. He consistently gave me consistent updates on my vehicle. Fantastic service.
Frankie was very helpful, great job.
My car was done being repaired very quickly! I really appreciated this.
Eveybody was nice and great. Loved the pictures updates.
Excellent service as always
Staff went above and beyond what was expected. They made sure we loved the way our car looked.
I truly appreciated the service provided by Service King Placentia. I was continuously updated about my vehicle and it looks great! I was so surprised when I got in my car that it was completely detailed. As a single mom of a one year old, honestly it can get messy. It really made me happy to see my car look so amazing. Thank you so much Service King, especially Frankie.
Service Kings exceeded our expectations! Outstanding customer service, and quick repair time! Lenny was the best!
Thank you very much for taking good care of my car!
The only downside was that they took everything out of the car and threw it in the trunk...shattered glass and all.
The job was done faster than expected thanks and great work.
Your daily text messages and personal calls from Scott Thompson are greatly appreciated and show your commitment to provide excellent customer service. The genuine care, time and concern displayed by Scott Thompson was a primary reason for selecting Service King to perform our body repairs...cannot express our trust leaving our car with Scott. He really represents your company highly! We definitely will recommend your facility to friends and relatives. Thank you for the awesome customer service.
Very efficient, very good customer care , specially Scott was very helpful
Excellent service and repair! The customer service from everyone I dealt with was amazing! They let me know step by step what was going on and had my car ready before the estimatd due date. Thanks to everyone at Service Kings, you really love up to your name!
Lenny took really good care of me while making it easy and quick process. Communication was there and let me know exactly what to expect.
This was the best experience getting a car fixed I've ever had. The customer service was outstanding. I would definitely recommend this to friends and family
We had info regarding our car since day one and Lenny give us all kinds of info about the progress day by daygrrat service!!
Finished the repairs before initial date and was very informative on updates and keeping us in the loop.
Excellent service..will recommend this place
I was disappointed compared to my prior experience recently. There were blemishes on the left side and rear tellgate and still had dust throughout the entire interior. I was a big fan as the first time my GMC came off the show room floor this time it looked like it had been in storage.
I was hesitant about getting my car fixed by Service King since it was recommended by an Allstate agent. My last accident I was recommended to go to Selman Chevrolet by my Mercury agent. It turned out to be the worst repair job I ever had!!! I tried calling Selman Chevrolet & even brought my car back to them. All I got was excuses after excuses and no results still to this day. From the front desk rep name Beth and to the service rep Ricardo Delgadillo, they both assure me on the phone several times and in person that my car will be cared for which they delivered. Such exceptional crew at Service King!!!!! I'll insist on going back to Service King if I ever get rear ended again. I'm 100% completely satisfied! Thank you Beth, Ricardo and Service King staff.
Great job and great customer service. Thanks
Vehicle Make : Mitsubishi
You need to have an additional person there on Saturday.
They made my car look brand new again. It was a great feeling!
Vehicle Make : Range Rover
Ricardo was very helpful and really took car of me.
I was very pleased with the special personal experience that Lenny extended. Lenny kept me informed through the progress updating me by texting or a phone call. This special treatment made me feel assured that detail was being used to repair my automobile.
I could still see an imperfection on the bumper as it has gotten darker in the afternoon
I honestly was so impressed on how fast especially how effiencent they were about updating me about my car. All the staff there made me feel very comfortable as well made sure my car would be done in a timely manner. Thank you so much for doing such a great job.
I was very happy with the work done. The car looks like new. Even though insurance took care of most of the cost, I was shocked by the price and the amount of time needed to complete the job. I just wish things did I not take as long, I am inexperienced with auto body work so maybe such numbers are routine. Anyway, thank you for the beautiful work.
Excellent service and fantastic repair job. My car is like new!
Great job !! And quick !!
Ricardo kept me well informed and my car was completed one day ahead of schedule.
I was treated so well and was always informed of the status of my repair. Your customer service with the front desk person and my service contact was diamond quality, and I look forwRd to referring others to your facility. My GMC is my pride and joy and you made her look brand new and me proud! Thank you again Dwayne G
When I first walked in you all were polite, tentative to my need. Got helped fairly quickly. You all were great.
Everyone that I came in contact with was very professional. Great service, great team.
Frankie was extremely professional, communicative, and efficient. My anticipated completion date was 08/27 and I was able to pick up my car today 08/13. Completely satisfied. Thank you!
Great people, professionals who keep you up to date every step of the process. And great professional quality work.
The staff was very professional and explained things clearly. The work was excellent. Thank you for vacuuming the interior of my car too. It was such a nice experience to get into my car that was pretty inside and out.
Everyone was super friendly and helpful. It was a very easy process for me as a customer. My repairs were completed ahead of schedule, which was awesome! I am a completely satisfied customer. Thanks!!!
Very professional fast from the beginning to the end. Thank you Carol A
My car has some scratches on it I didn't notice them until we arrived home other than that I had a great experience
I am completely satisfied with service king!
They were super fast and reliable. And their customer service was really good.
I would definately come back when I need another repair.
Very courteous and professional. Good job keeping me informed of the status. Nice job matching the paint.I will recommend Service King to others.
Wonderful experience probably will use the service again. The person that helped me Lenny was wonderful and I will definetly recommend this service to tiger people. Thank you.
There is a trim piece missing from the top of my car about 6 feet long
My car hasn't been repaired yet?
Excellent service as always! Very happy!
Everyone treated me very respectfully and my car looks beautiful! Thank you for helping me to get my car fixed, esp. with taking it to a Mercedes dealer for a new starter.
Loved the regular reports about the progress of the truck repair
To Anthony, Travis and everyone else in the front office a big "Thank You" . Special Thanks to the staff in the shop who,despite extreme heat, delivered BEAUTIFUL work ! Also when I picked up my vehicle, which was finished ahead of schedule, it was detailed inside and out. Nice touch! I also appreciated all of the texts keeping me informed of the progress . From the beginning of the process to the end it has been a wonderful experience . Because of the staff and the quality work, I will recommend the shop to all my family and friends. Thank You all again! Art
Great service and staff is extremely good at what they do!! I will recommend Service King to all my friends. Travis and Lenny were on it !! Thank you for making my 2nd experience a joy !!
Quick; friendly and very helpful.
Travis and Lenny took great care of my car and thand customer service was great!
Thanks for washing my truck
Great Service! The whole team is awesome. Will go above and beyond for the customer Thanks Lenny, Travis and everybody else there.
Car wasn't repaired correctly, car was dirty still, missing an anchor for one of the floor mats and service agent was hard to get a hold of also didn't follow on concerns like other agents have in the past
The two representatives I was in contact with, Beth and Francois, were an absolute delight. They were both very clearly informative and pleasant to communicate with. The phone calls and text about the status of my car's work were reassuring and helpful. My experience was easy and great. I would highly recommend Service King for their outstanding customer service and car care services.
Fast repairs and great service.
Everyone was excellent; from the Front desk to the guys in the back to the manager. I was helped right away, given timely updates and they made sure I was happy and content.And I am! Thank you so very much!!!
Frankie was wonderful providing us with regular status updates for the repair. The work was excellent and the car drove very nicely. Thank you.
Everything was on time and they did really good work
My car was in good hands thanks to service King. I would like to thank Francois for helping me and keeping me updated with my Mazda. Very friendly and helpful. The receptionist Beth was very nice. Overall great experience. Thank you
My door's are still shaking, there are a couple of screws that have fallen off, my husband just noticed the paint job and it has a orange peel look
The staff was very professional and courteous. Frankie was great.
Color of new rear bumper installed does not match the vehicle.
Frankie was super friendly and very professional.
I really apreciate Service King personal for being so nice and active and gracious. I've my next car on the way for them to get their professional service again. Thank you
Thank you for taking the time to repair my scion xB
Great service no need to cal. I was contacted daily and informed of status and progesterone daily. Happy satisfied customer
Great people, courteous office staff, professional appraiser, and absolute top quality body repair work and paint job. My 5 year old 60,000 mile+ truck looks brand new. Thank you to everyone at Service King for a seamless and painless experience.
My car is done before the promise date.
I like the daily update they sending me thru text about my car repair. I am really satisfied and I highly recommend service King. Thank you and job well done
Thank you for finishing my car ahead of schedule.
Very professional...great communication, great process, great work...car looks brand new again
Frankie always takes such good care of my vehicle. I would definitely bring my car to Service King Again.
Estoy muy satisfecha con el servicio de King Service. Me trataron muy bien, amablemente. Gracias Frank
Very pleased with the repairs.Id recommend service king as a good repair shop..Thx once again.
Francois kept me up to speed each step of thevway.
Very pleased with service
Great service and on time. I'll recomend you to my friends
Love that I text messages keeping me up to date and that my car was done on time. Very friendly staff on hassle.
Great Service!!!! Kept us updated during the whole process!! They finished the car a day earlier than promised!! With family coming into town we really needed it with a short turnaround. They were very respectful and I would recommend them to anyone!!
Your company kept me up to date with the activity with my car, more than my insurance company has. I will be looking for new insurance co.due to their lack of service. The
Adjusted or the co. Never contacted us to talk to us about the status of this accident.
Loved the updates daily. Everyone very polite and professional and my car looks perfect again. Thank you, thank you!
See. yelp under service kibg placentia !
Everyone was helpful and professional.
Good customer service and followup, thank you
I had an appointment for a estimate that was verify My service king one day before, but when I show up for My appoinment, no one new any thing about My appointment. I had to wait 20 mins. Before I was help.
When I pick up car after the repairs were go.finished, I had to return it to fix a problem with the paint.
I will return My car again this week to the spot fixed again.
Frankie is very knowledgeable.
Although my car was not ready as estimated I was updated on every delay.
Fast courteous services thank you
Great staff, very friendly, specially Beth and Frankie....Thanks
I was very happy with the repairs they did with my car . And the turn around of getting back within a couple of days . Lenny kept me up to date with my car and letting me know how ot was going with my car . Very happy with their services .. Thank you again .
My Service Advisor Francoise was GREAT!
Amazing, friendly and efficient service ...as long as the new bumper doesn't fall off. Just kidding
Thanks to te entire team. They were thorough, precise, and swift.
Very very very disappointed
The process to get the repair done was relatively painless. We were kept informed of the progress of the work. The car looks very nice. The extra effort taken to clean and wash the car was highly appreciated.
Your team did an awesome job. Thank you all.
Like the updates while working on the car
Of course I am satisfied my car looks like new it just couldn't be better thank you very mucho.
Very professional. Service King did an excellent job on my car, my Honda looks spanking new!!!!
Vehicle Make : Mitsubishi
Service king was exceptionally fast with the repairs of my vehicle. I also enjoy that they texted me too and keep me updated on the work on my car. Thanks again for your hard work.
Thank you for the updates via text!
Excellent service and repair work. Work was completed before scheduled date. Very satisfied!
Everyone was nice, efficient and work was well done
Work is not to my satisfaction. I'll return the car in a few days.
Vehicle Make : Volkswagen
Best experience ever with an auto repair shop. Top quality workmanship loved that I was informed of the status of the repair on a daily basis. Very professional from beginning to end. The car looked good as new. Great Job!!!!
Service King did an awesome job! I appreciate the text updates on my car. My service advisor Lenny was very knowledgeable and very helpful. I would recommend Service King and Lenny to my friends and family. Thanks for taking good care of my car!
Getting the correct side view mirror was a difficult process! Required 3 separate attempts.
Very professional business. Excellent customer service and repairs.
Car repair looks great - only concern is the dust inside the car following the repair. The back seat had a layer of dust.
Robert and Amy were Great. Thank you.
I was not 100% completely satisfied.