Excellent communications by your representative James Dubendorf.
The repairs were done so far ahead of time! I'm so happy to have my car backs thank you!
Brian, my service advisor bent over backwards for me. Working with him has been hands down the best customer service experience I have ever had!
I was very pleased with the high level service and the great job they did repairing my car. I must give a special thanks to Jamie, he walked me through the process step by step and provided me with updates on my vehicle almost everyday! I received either a text or a call from him which really gave me comfort that I sent my car to the right place. My car has been completely restored and looks brand new! I would highly recommend service kings to anyone now that I've come to know their high quality of service. Thanks again Jamie
The service was excellent. They kept me informed the whole time of my repair updates. Not to mention my vehicle looks brand new!
My service advisor brian was the man. Excellent service beyond reproach. Love that guy. Thanks
Brian was wonderful and super helpful!! He took the time to explain things to us and never got fustrated! My car runs better then ever!
The delay in getting feedback was the only concern. Everything else was fine.
I had the opportunity to meet james dubendrof who by the way was taken care of my car.he walk me through the whole process,sending text every day to let me know the update. Deliver my car three day's earlyer than the schedule.Great job,friendly stuff.over all satisfied with the job. Thanks so much to james and the stuff.
I appreciated the feedback and updates on the status of my vehicle. Brian was great to work with.
Condensation is in the front left headlamp assembly that was replaced
The team was super helpful and did a great job in a reasinable time!! No complaints
Car looks great. Thank you
Kim and the team went above and beyond to get my car repaired quickly to help minimize my out of pocket rental car expenses and it was greatly appreciated!
i really enjoy working with kimberly.it was rough at the begining,but kimberly got it done.thanks kimberly,and i appreciated you so very much????
Solid repair work, frequent updates provided, very good experience
Excellent job as always and completed in a timely manner very professional
Everybody was very professional and very friendly, we will do business again!
When having a vehicle repaired, trusting a person is #****. From the first phone call I received from Brian, I knew I was in good hands. The whole process was far better than I imagined it would be. Thanks for everything!
Vehicle Make : Volkswagen
This has been one of the best repair processes that I have been through. I received text and phone calls that kept me informed on how the repair was going. When I picked up me car it was spotless inside and out. I know where me acident repairs will be done if needed again. I hoping not to need them but will tell people about my good experience. Thank you GOOD JOB.
Bryan did an outstanding job. He was very professional and did an excellent job of explaining what was being done to my car.
Brian was very knowledgeable and helpful
I was so happy that you fixed my bumpers ..And the color was a perfect match .. Beth was very personable .I was so happy with the updates .Thanks again
We're very pleased with the service you gave us
Great job ! Love the text contact and the state of my car at pick up.
Vehicle Make : Mitsubishi
Kim friend was a great person that held the work on my truck wonderful. If you can have all your employees be as wonderful as Kim friend was then your company has nothing to worry about. I well 100 pec recommend service king to anyone that ask were they can get there car fixed.. thank you for the great service and Kim friend for here work
Everything was great. They took really good care of my 2007 Ford Ranger. Jamie (I think that was his name) was very professional, courteous, and knowledgeable. It was a pleasure being treated so well by a business. Thank you.
Service excellent from tome I walked in until you were finished . Thank you
I had a great experience there,Brian the person I dealt with was very kind,he knew I was upset and was patient with me and took the time to reassure me that everything will be ok.Showing me that he cared and making me feel comfortable made my experience a good one.I would recommend Service King for great service.
Brian was great! He kept me updated on everything. Customer service was outstanding.
The team was so professional and courtesy abd my car looked so nice after they washed and vacuum it. I would refer all my friebds to obtain your services
Everything was so fast and the texts (plus or cars app) helped us keep up to date on its progress.
Thank you to Beth and everyone who helped with my car. I really appreciate great customer service.
Brian and myself had some miscommunication but got through it.
A competent and thorough treatment of the vehicle about which I was fully informed.
Brian was awesome. He made sure I got my car done in a timely manner, and I was extremely demanding. He recognized I had a need and he bent over backwards to make sure I got it. I can't thank him enough.
Brian was very helpful and courteous. He kept in continued contact about my vechike.
I am impressed with the quality of service that I received. Thank you for quickly resolving this matter.
We worked withJamie, and let me tell you it was fantastic! Keeping us updated and very satisfied with our entire experience! Props to Jamie!!
Very pleasant experience. I was kept up to date on every step of the repair process. Jamie was excellent to work with and he went through every repair thoroughly so that my car was perfect when I picked it up.
Everyone was very nice and professional from beginning to the end. The adjuster was very intonation and Jamie, the service guy kept me informed on the entire process. They even made site that I had a ride from and back. I was very pleased and would recommend to others.
There were scratches on my newly repaired bumper and left over compound, but no one there to fix them since I picked up on a Saturday.
Very friendly people
I recommend for everyone and if I need I will came back
I was concerned initially with having my car repaired for a duration. But having both Service King and USAA take care of my damage and my travel needs was both smooth and painless. I will return if I ever need body work done again.
Everyone was very friendly,jamie was great with updates and really took time to talk with me and answered all of my questions. My car looks great. I would highly recommend my friends and family to you guys. Thank you again!
Professionsal, a day ahead of schedule, courteous, and easy to work with.
The repair gentle was very professional and did a great job on my vehicle.
Thanks so much for everyones hard work.
It was great receiving a daily friendly text
on the progress of the work that was being
done daily. Truely a great customer service idea
I Will Defently recommend your services
to my family and friends. Again thanks so much
They really care about their customers
I appreciate the up to date contact about the vehicles progress. Jamie you have excellent customer service. Once again thanks.
Very friendly and helpful staff! My car looks brand new and I am happy with the service provided. Wonderful job!
Absolutely dependable very professional with advance technology for updates and securing any doughts of bad service with excellent customer service with a walk through of exactually what will be done and a time frame. A one service
Brian was excellent always kept in touch and keep me updated.
They did a good job and fast service
Brian Hylton was amazing! Very friendly, welcoming, and efficient. Answered all questions in a timely manner, gave me constant updates with my car, even came in and provided transportation on his day off for me to get my car. Deserves a raise and a promotion! My car was completed a week before the estimated date. I will use Service King in the future if ever needed.
Very courteous people got my car and got me my rental fast and got my car done very quickly I was very pleased and happy with the results I hope I don't have to but if I ever had to have my car repaired again I wouldn't mind Service King doing the repairs
I love the updates that I received on my car and its progress while I was in being repaired. The gentleman that helped me was very polite and very helpful
Brian was incredibly helpful and polite from start to finish. He kept me up to date on everything and always asked how I was doing. He explained everything very well and went out of his way to make me feel important. From observing him with other customers and his coworkers, it's clear he treats everyone with this level of dedication and respect. You all are lucky to have him.
I am very happy that they did everything to not have my car totalled. Everyone was very friendly and helpful. My car looks brand new considering a deer ran into it! I love my new shiny bumper :)
I like the text messages I get to update me on the progress on my vehicle
My service representative Brian was very helpful thru out the whole process awesome person to deal with very informative
Brian hylton was the best!! Please keep him he has good customer service.
Bethany and the Service team were awesome to work with.
There was a big "smudge" in the front of the front bumper that was replaced and painted. I was suprised that it was left and not fixed. I picked up the car in the dark, I should have looked it over more closely when I picked the car up. Noticed it this morning when it was light out.
Accurate and competitive estimates. Friendly staff, Jamie and Ron were awesome. Highly recommended
Everything was good I had ask for other item to be fix and it wasn't but I was happy that the person say sorry that the **** was drop but that it will get repair and that the part would be there in about a week and half that also made me happy.would I use you again yes alway would I tell other people to use you yes I would so even though I have to come back because the **** was drop as far as what I ask to be fix it's all good Beth was the nicest person everything about her was nice wish more people was like her even if she did forget to order my part and that is why I would come back. For sure Beth is a keeper she is a good image for the face of your company.. wishing you and your a A Very Happy Holiday.... Velma H
I love the texting of updates, that was awesome! And thank you so much for vacuuming my car, washing it and even cleaning the wheels!!
Work looks great
Team was awesome
Definitely would bring my vehicle back
And will let my friends and family know
This is a place that take care of their customers
Good work and quick service
Very please with the works done on my RAV 4,thanks again
A very good experience. Very professional agents
Car looked perfect at pick up and the staff at the location was extremely helpful and friendly.
Car looks and drives excellent.
Thank you :)
Poor workmanship, my car back to to correct work that was done wrong, and to fixs things that was not completed
Service was quick and efficient as usual. Bethany was very helpful and thorough with the estimate of the car. She answerd all the questions I had. This isn't my first time coming here. Will recommend to friends and relatives. My car looks new again. Thank you for outstanding service!
- Yen T
I was very impressed with the level and quality of service. I'm absolutely recommending Service King to friends/coworkers!
You have a very nice and professional team. I would highly recommend you to my friends and family. Dereks customer service, help, and knowledge made me feel very comfortable leaving my car there. Thank you for fixing my car.
Everyone was helpful and the repair was well done.
I have always like the work at that was done at Sterling and after it became Service King . Very Please !!
I was very pleased from the time I first came into the office part of my journey. The people was immediately there to take me through the process. I'm usually a nervous person but was very happy to see that service was just ok to put it in your hands.
Excellent customer service!!! Work complete in a reasonable amount of time!! Thanks a bunch for a job well done!!!
EVERYTHING WENT SMOOTHLY, HAVE HAD SEVERAL COMMENTS AS TO HOW GOOD THE TRUCK LOOKS. THANKS FOR YOUR GREAT JOB, THANKS BETH FOR YOUR PLEASANT AND PROFESSIONAL JOB.
Excellent job! The repairs were completed by the date promised. Everyone was very helpful. I would recommend Service King.
Lug locks are missing and some lug it's where loose
Derrick Cooke was my Service Advisor for my recent repair. He was very professional and answered all of my questions about my car, Enterprise, and working with the insured's insurance company. Derrick ensured that everything was right with my car repair before returning it to me and I could not be happier with my experience. I also appreciate the close relationship that Service King has with Enterprise. Obviously, no one wants to have their car hit but Service King is the place to go if it is. This is my second trip to this Service King and both visits were very positive.
I liked that I received text updates and Service King communicated with the Insurance Company for me. Customer service was excellent. Derrick C. always made sure to return my calls in a timely manner.
You we more than capable of keeping me informed about everything that was being done to my car and felt like she was in good hands.
I was surprised that my car was done. I had received a text that it would be done next Friday. Then a couple of hours later I got a text that it was ready to be picked up.
Everyone was very friendly. Loves how I was kept up to date via text.
Nothing can really be done at this point. Just took entirely too long.
Excellent job performed by service techs!
Keep doing what you're doing. Service with a smile. I loved receiving those text messages about the status of the repairs. Thank you for a job well done.
The vehicle completion date was pushed several times causing scheduling conflicts so I can prepare to pick up the truck, the truck was not clean upon pick up. The employees don't know how to talk to customers and show no professionalism as they slide across the floor on there computer chairs
I liked the fact that they kept me updated on the progress of my vehicle. The. Staff very friendly & professional. They did a great job on my vehicle in a timely matter. Thank you service king
At first looks the work appears very well done. Communication was pretty good considering I was out of the country and unable to respond for part of the time. I'd use this location again
job well done . i thank you for your service.
Not kept informed about work status or when the work would be completed.
The people at Service King were super kind, accommodating, and capable.
Each person with whom I interacted made me feel special. The text messages were simply ingenious! I needed to know that my car was in good hands. And it was. The body work was superb! It looks fantastic. I will be highly recommending
Great customer service and my car looks awesome thanks to Derrick :) and the guys who did such a great job on my car! I will definitely recommend this place to friends . The service was Excellent in every way , and Derrick treated me like VIP . Thanks so much ! Very happy with the car , and the prompt attention that was made on it .
The repair shop I have ever used. Best service and the staff is awesome. The text messages with updates is wonderful. Best place in town. Derrick Cooke has made this experience wonderful. Thanks Derrick Cooke.
Great work b communication by derrick thanks
when you take my car, the horn worked and I was delivered today no longer serves and not made responsible
The team did what they said they would do when they said they would do it and the car was ready on time
Repair was completed ahead of schedule, Service King was accommodating off my interlock device, very helpful and friendly.
Derrick was very helpful and pleasant to deal with.i give him a 10
The communication while my car was at Service King was excellent. I did not have time to wonder what was going on because SK did not miss a beat. Derrick and James were awesome!
I'm very happy on serives I'll recommend to other people
Thank you very much
It almost seems nothing happened my Suv feels like brand new
Derrick Cooke was excellent in all aspects of this repair and made sure we were kept updated. Made the process much easier. Thanks to him again. Daughter was equally impressed by Derrick.
At this moment, I am neither satisfied or not at this time. Several issues that were discovered after receiving my vehicle back remain to be resolved. At the completion of repairs I will be happy to complete a survey.
I have two marks on my doors that were not there prior waiting on a call back and when I got in the beltway when leaving your shop I got a blow out and had to get my tire fixed n they found a big screw hole in my tire... There is also still a small indent in my door that was repaired
Think you for doing a good job ????
Lawrence did an awesome job at handling my claim and repairs for me he explained everything from beginning to end and he kept in touch the whole time
Derrick was great and communicated properly. I had no worries.
I see a place scratch that was there the person put some wax on it he evidently saw it as well but i was sure ti someone who had not seen dents pionted it right in same place that was damaged will be in contact on Monday
Poor workmanship and lack of attention to detail. I should have only had to travel to Service King twice, once to drop off and once to pick up; instead, I had to return three more times, due to issues that I discovered.
Wonderful experience. Will return for future repairs. Thank you!
After my repairs, my front panel dials for my fans no longer worked, and because service king can only fix collision repair, I have to spend time and money elsewhere to resolve this issue.
I am very satisfied with the bodywork repair to my vehicle, the exterior is in better shape than it was in before my collision.
Good service beginning to end. 10 out of 10. Would recommend to others.
Very satisfied with the work , and Derick my go too contact was exceptional, when explained that I was in the hospital,he stated don't worry your car will be here when you can out, your health first.
Your team did a nice job. Thank you.
Beth made it so easy to work with you that it was actually a very pleasant experience! And the work you did looks great!
I like the fact that they kept me updated daily with the repairs. They didn't keep it no longer than they had too. Very friendly and they did a great job!!
Updates were very helpful and considerate.
Derek was great. I appreciated the text updates. Thank you
Everyone I encountered was very professional and courteous. Very sincere about their concern for me and my vehicle. I was kept completely informed about the progress of my repair and it was a very nice experience.
After 2 repairs done at Service Pro of glen burnie I'm a lifetime customer. Professional, on time, and they bend over backwards to be as accommodating as possible. Quality of work is also second to none. 5 stars and I will always recommend them for any vehicle repairs. Thank You!
Service king was professional and genuine with providing me with quality customer service.
The car looks like new! I was kept updated about the progress. I was amazed at he quickly the work was completed. Thank you!!!
Butch is so awesome! He kept me informed before and during the whole process. Very professional!
Thank you so much for the extra touch up. Your staff is more than prompt and accomodating
Robert kept me informed at all times on the status of my vehicle.
Call me if you really want to know. I don't have time to explain.
We were impressed by the service ans timely completion. Thank you.
I received electronic updates on my car and one of the updates said my car was ready for pickup on April 23 and someone will call me to mail arrangements for pickup. No one called, on April 24, I called to see when can I pickup my car and the young man said my car was not ready and the guy that was helping me was not there. So I had to wait until Apirl 26 to pickup my car. When I dropped my car off on April 18, they told me it would only take 3 to 4 days. My compliant is don't see electronic messages that are not correct.
Thanks to Robert Young and your crew for a great job.
I'm completely satisfied with the work and very pleased with the timing and completion.
Excellent work done, everything was explained to me and the car drives nice
I think they did an excellent job. Thank you for your hard work. Thank you for cleaning my car. Lol it needed it.
Awesome job as usual! The team at Service King is fantastic.
I picked my car up yesterday and I happy with the work that was done.
Your name says it all!! You do first rate work, and I am grateful.
Good customer service and repair work.
It was great to receive regular updates. Very friendly service.
Robert at the Glen Burnie location was a pleasure to work with. Very professional and got my company truck repair completed fast. I would recommend Service King and would use your services in the future.
Kept me well updated and my vehicle was finished early.
Professional, great communication from Mr Butch, timely repairs, my questions clearly explained/answered, flexible business hours, thank you Mr. Butch!! also flexible scheduling to get my car to body shop because of my work hours
I was treated like I had been coming to service kings for years. If anything else needs repaired use make to go back to service King.Tha gentleman that took of me was very kind and courtious.
I thank you all very much...
This is our third experience using Service King and working with Robert Young. Robert takes the time to explain the process and even show the process. Very happy, very satisfied.
Thanks for a great job and getting my vehicle done in a timely fashion.
Service was outstanding. Like the txt messages keeping me posted. 'Butch' was a great Customer Service rep. Thank you for your time.
Car looks great and was done sooner then expected. Would recommend you guys to anyone who asks
For my repair, a side view mirror had to be replaced. The appointment was made 3 weeks out with the payment also happening 3 weeks out. The day of my appointment, I was told that it should be done the same day, but would get a call around noon with a status. Well at 2 pm I decided to call to find out what was going on. At that point, I was told the vehicle wouldn't be done today due to the part not being delivered until the next morning. This completely confused me since everything was scheduled so far in advance.
Then, the next day, I was notified at the end of the day that it was ready to be picked up. However, by the time that I was notified that I wasn't able to get to the shop and the rental car company. So, I had to pick up my car the third day.
I just think the communication needs to be better. In addition to that, for such a simple job, there is no way a job of this size should have taken as long as it did.
We Are happy With the service we got
Butch was the best and very personable. Thrilled I got my car back 2 days before the promise date!
Robert was very knowledgeable and professional. He kept me fully informed throughout the process. I would highly recommend Service King to anyone I know needing repair service.
it was good service until you like a good customer I'm cleaning for the job David Letterman do good work Amy treat people like people to be treated like people the service was good thank you very much
Everyone was great. I thought bringing my car in on Thursday was too late in the week and wouldn't get it back for a another week, but I got it back in **** day. Also saved me money on a rental. They kept in touch with me constantly. This is the second time I've had repairs done at Service King. Great Service!
I Was very happy with my experience Derrick Cooke notified me step by step while working on my car and ordering parts i would highly recmond service king for future repairs
Friendly professional employees and text message updates were amazing. Super convenient !
Great service it was done faster than i thought.would definitely go there again.
Very pleased with service.
Awesome job! Awesome staff! Thank you!
Everyone did a great job. I was so glad to get
my car back when I did. I do not like driving a
rental car. Thanks so much for getting my car done
in a timely matter.
Customer service was excellent. Robert was great.
All conversations revolved around our car being ready by the end of the month. The car was not ready until the 3rd of this month though I had mentioned on more than one occasion that our auto policy did not cover rental cars, so every extra day meant I was paying out of my pocket to rent a car because mine was not ready. In this particular case it would have been nice to make the effort to get this done sooner rather than later. Unnecessary money spent- my money.
My car looks like it was never in an accident. Thank you!
My car looked great and was ready on time! Thanks so much, Vicki J
Very nice people . Keep me informed through out the whole time .
Got my car done very quickly . And even fixed a couple of thing that was wrong
And most of all my car looks like a brand new car .
I am so pleased with it and the service . Thank you very much
Love the communications process.
Service King did an outstanding job on repairing my vehicle.
Derek was very very helpful. He was personable friendly end informative.
I don't remember her name but the first person you meet is amazing. She's friendly, confident end "knows her stuff"!
The excellent work was done in record time.
Derek answered all of my questions and made this stressful process a breeze to complete.
Everything was amazing!! My car was completed before the expected date and Butch kept me up to date with everything that was going on with my car! I couldn't of had a better experience!!
Thank you again, Butch and Service King!!
Quick and pleasant service. Great job.
My power steering is not right! This was due to the snow blizzard in witch the whole reason why my car came to your shop in the first place
My vehicle was returned to me with the air bag light continually flashing. The light was not on at all when I dropped the truck off. I felt that more should have been done by Service King to solve this issue. Rather than tell, me that the air bag sensor is probably going bad, it shouldn't have been returned to me in this condition. There wasn't an issue with the air bag light when I handed the truck over so why is there one now?
Derrick was extremely helpful during the entire process! I would recommend you guys to anyone!
Very satisfied with the service and timing