Worked to repair car rather than have it totaled by insurance co. I really appreciate that. Car returned a few days earlier than expected. They made the process easy.
Thank you for getting the truck done earlier then promised
Service,King was more than a half hour from my home and it was worth the drive! They did a fantastic job and had excellent customer service through Doug. I will always use and recommend Service King!
Exceptional customer service.
Service King turned a really difficult situation into
a truly great experience. The professionalism
and communication with the staff could not
possibly have been any better. Hopefully an accident
will not again be in my future but if it is it will sure
be nice to be close to your facility in
The car was towed back to the shop within 2 hours.
This is the second repair that Service King has done on our vehicle and both times they have been fantastic. I could ask for an easier service department to work with. I would recommend the 100% to anyone. Excellent work.
The misleading text messages about when the car would be ready led me to rent a car for an extended length of time. The car was in fact ready a week before the texts suggested and cost me additional money. Not happy with a system that obviously does not work properly.
Tony was great. I'm very pleased & felt like family. Very grateful for them all.
Wonderful customer service...always kept me updated on my vehicle...
Tony did an excellent job making sure my car was completely fixed before the allotted completion date. Great communication between me and the shop as well as great service all-round.
I don't expect on getting into an accident again anytime soon; however, I would have no issues coming back to Service King or referring someone else I know.
Excellent, expedient, professional, and prompt service. Highly impressed of the overall service I received.
Thank you to everyone on that service king team. My car looks great! I Can't even tell it was in an accident. Thank you!
I was extremely pleased at the constant updates from Tony and his staff. Any issue I had was quickly resolved with one phone call. Thank you.
I love that I have my car back! Tony at the Cuyahoga falls location worked with my insurance and myself as quickly as he could. Great experience
Vehicle Make : Volkswagen
The gentleman that took care of me explained things well, and he had a nice attitude. I am very pleased with my experience with Service King.
Everyone was extremely friendly and courteous. I had regular updates on the progress of my vehicle and it was completed ahead of schedule. Wonderful service!
Tony Stabile was great. Friendly, kept me informed.
The repair looks great. Like the accident never happened.
Couldn't be happier with the service I received.
I asked for the car to be completed on Friday. I am leaving at 0400 for my weekend drill in western Ohio. The car was ready for pickup. Transaction took all but a few minutes and I was on my way. Hooah!
Constant updates were great
Vehicle Make : Volkswagen
Made repairs and everything smooth
Fantastic job completed ahead of schedule
Tony was great and he kept me in the loop while service was being completed. They finished early so I was very happy about that!
Very polite, professional, fast, informative. Was a pleasure to have theverything team assist me
Truck looked very good when returned. Cleaned up very well
Tony was very nice and helped me out
The car looks great and was clean. I was updated frequently on the progress and the car was ready a few days early!
Went to pick up car and was making horrible noise from wheel well where they had worked. Clearly it had not been test driven at all. Wasted over ****.5 hours of my time.
Tony was awesome!!excellent customer service and got my vehicle before the date they it would be ready! Thank you!
Tom Perez was wonderful to work with
Tony was great at communicating through the process. If there is ever a need we would use your company again. Thanks
I loved the text alerts about the process on my car! My job doesn't give me the opportunity to answer personal calls so the texts alerts were very convenient and helpful for me to be updated. The friendliness of the staff was out of the world and I was very pleased.
My representative, Tony, was extremely helpful. He was very amiable and would often call me to give me updates on my car and the progress being made. Very happy with my service.
Vehicle Make : Volkswagen
Tony Stabile was wonderfully professional, helpful, and informative. His follow up and speedy service were quite impressive. Your team did a great job on repairing my 2007 VW Eos. I am so glad that I went to Service King. Tony Stabile and your team in Cuyahoga Falls, Ohio were great! Thank you! Lauri Thorpe
Thank you Tony Stabile and the entire staff at Service King! I hope I never need your services again, but if I do, your business is the first and only stop I will make for collision repair. Service King will be highly recommended to family and friends.
I was very impressed with the service and communication they gave me.
I'm very happy with my car it look better thank you service king
kept me informed of repair progress
Thanks to everyone for a great job! Very excited that it was done before my birthday! Thanks for cleaning the inside of my car as well! Thank you Tony for great customer service!
Bobby was great. He kept me in the loop as far as what was going on. Amazing service. Thank you.
This was the best customer experience I have ever had! Service King was awesome from start to finish. I don't have a single negative thing I can say, which means I am happy and satisfied!
I have officially claimed Service King as my personal body repair shop,they are very courteous,kind and concerned about their customers,especially me,enjoyed the friendly atmosphere....
Very professional staff. Car repairs were completed a week earlier than expected which was great.
Great service, kept me updated throughout the whole process.
Service King was very professional and promt. I am a very satisfied customer and would recommend their services to my family and friends.....
Thank you so much for the great service Anthony
Bobby communicated everything that was going to happen very effectively and checked in several times.
Tony Stabile was very accomadating and personable. I would use Service King again.
From beginning to end your team was GREAT!
I will send work your way.
Pastor Jim Hurst
Everyone I came in contact with were excellent..
Vehicle Make : Volkswagen
Excellent work! Thank you!!!
Like the daily updates very much
Bobby is the ultimate professional, I truly felt comfortable throughout the entire process. I will continue to use your service and would absolutely request Bobby.
Very professional- upfront - customer service oriented. I work in the Customer Service industry and Tom represented Service King well.
Tony at Falls location couldn't have been any nicer
We were informed about the progress of our repair on a daily basis!!
The car was returned to us within the time frame as planned!!
We would recommend Service King to all of our family and friends.
My car was repaired in a timely manner and I appreciated the communication between myself and the service representative. The quality of the repair work is spectacular.
I know you used parts from the junk yard to fix my Jeep. Just for curiosity sake, what year is the front bumper?
Tony took really good care of me during this event. The car looks great and was done early which was great news!!
Fast was important and alignment had to be right on
Customer service is foremost with your staff- thank
You did a superb job. And you return my back to me in better condition both inside and out, than I left it. Thank you for the updates each day and keeping me informed with the progress. Thank you, I truly appreciate your service.
Tom Perez did excellent job. Kept me well informed Great service
I was very happy with the experience. Bobby did a great job keeping me informed and answering my questions, Well done !
The team here was amazing! I will definitely send anyone their way.
Excellent customer service & comminication
I was very happy with all of the updates on how my car was being repaired!
Excellent service and professionalism! I would recommend.
I appreciate the updates and Cal's Bobby made to me. Also the time he took explaining things to me. Thanks again.
One of the best customer service experiences I've ever had. Tom was great!
Vehicle Make : Mitsubishi
Maintained daily Co tact as to stats of repairs being made very appreciative for your team going the extra mile to assure that my car was properly cake care of
The staff was extremely pleasant and helpful. I had a great experience and they really went above and beyond to make sure I was satisfied with the work on my car that was done. Thank you!
Job well done. And very fast!!
Bobby did a nice job of keeping me posted on the process and progress of the job. I would give him a 10. Job was done on schedule.
Bobby was great and always there for answers
Great service, quick and easy, thanks so much!!
Great job and fast! Above and beyond with helping with the rental car.
Communication is very good
It was a little annoying how long it took for the actual car repair to get started- a number of weeks where our car, which was in driveable shape, sat on the lot and we had to make due without a car. It would have been helpful if they evaluated the car and then told us, right now we're backlogged. Bring the car back in 2 weeks and we'll get working on the car right away. The car seems to be in good shape right now but I have to give it a hard test drive tomorrow to be sure.
Fast quality job and was located close to home
I appreciated the frequent updates. Bobby and Randy were very professional and were always available to answer any questions. I also appreciated the help in getting the car back home. I will be recommending your company to others. Thank you!
Took to long. Liked how I got notices.
Good relations with your customers excellent work
My car looks great and Tom Perez was awesome, he kept me updated and informed from start to finish. Thank you!
The entire staff was very knowledgeable and very friendly. I also loved how they kept me updated on my vehicle every day. No other shops do that so that's A+ in my book.
Tom was great to work with and very responsive
Your team did a tremendous job with our repair! I will recommend Service King to all of my friends and family. Thanks for a very positive experience.
Vehicle Make : Volkswagen
I would highly recommend using Service King!
Bobby and team at the cuyahoga falls location were very accommodating and even stayed 20 minutes late so I could pick up my car.
I thought the service was great and right on time as they estimated. Every day was a text on how the process was going and talk live with me rep really kept me in the loop on my vehicle. Thank you so very much.
Appreciated how you kept me updated on progress.
Bobby was very friendly and professional his help and customer service was a great satisfaction as I have never had an experience like this I recommend service king cuyahoga falls to my friends and family needing body work on their viechles
Ours was, hopefully, a unique case. We were given a repair date of June 20th, but, due to a series of unfortunate events at Service King, did not get our Buick back until July 27th.
I can say though, that they did a wonderful job, and we are happy with the quality of the work done.
Everything seems to work and look fine. I also appreciated the service I received in getting the repairs done quickly.
The car repair was great no complaints. It's the customer service.
I was 95% satisfied. The text communications were not always accurate and that caused some confusion for me.
I was very impressed with how helpful and quick they were.
Communication was excellent as well as customer service.
The job was completed professionally beyond our expectation. The employees were courteous, informed and considerate. They kept us up to date regarding the completion date and finished in a timely manner.
Service king did a fabulous job with my car. I couldn't be happier.
Everyone was nice. My car looks great. It was done very quickly. The only thing I would change is to not get the text message updates. I got a text saying my car would be done in 5 days. Later that day I got a phone call saying my car was done. Just get rid of the text updates.
Good job looks great. Kept me informed.
Good communication from my representative along the repair timeline. No surprises and upfront, honest answers the whole way.
All the people there kept me informed of
What was happening and called at every step .
Best service. I was informed of every step of the process. I would use them again
I received my vehicle looks good, but still need to resolve an issue with the seat belt lock up too frequently. This issue is being addressed with the service representative and I am sure it will be resolved.
Quick, good communication, friendly and through.
Everyone I met at the Cuyahoga falls location was polite and vey knowledgable.
The daily text updates were very helpful. Thank you.
Service king has giving me a great experience. If I ever need anything done to my car I will be sure to bring it there..
Thanks for the professional, prompt service!
Replaced the passenger side tail light. Stopped working an hour later. Also had an almost flat tire when they released the car to me. The alert in the screen was abvious.
Excellent customer service, exceptional work done on my car, cannot say enough about the quality of care I received.
The daily updates were convenient by text
I was extremely satisfied with the work that was done on my vehicle and I will use the service again everyone there was very professional..
Dave was continually on top of our situation. Service Ming did a great job.
The work was done very well
Couldn't have been better, thank you.
Great communication and Derrick was awesome. The job looks great and you exceeded my expectations!!
Derek and the rest of the people at Service King were great. I appreciated the status updates via text.
Service king did an excellent job on my Malibu thank you so much.
Service king did an excellent job on my vehicle, i am 100% satisfied. Dereck the sales rep, was courteous, and helpful throughout my whole experience. I will be recommending them to everyone i no!
Excellent service. Very customer focused.
So far everything seems good! Great service!
It was quick and painless. They made everything as easy as possible for me, and my car looks great!
Car looks excellent paint match is great . Only complaint was that they had the car a month..
Great service as usual! Many thanks to Drew and the staff for keeping us posted on the progress of the repairs. Super nice results on our Buick! Thanks!
Car looks good and was repaired quickly.
I now have a big scuff mark on my truck
I was very pleased with the service!
Vehicle Make : Mitsubishi
I love the text messages to update me on the status of the repair. Staff was friendly and easy to work with.
The team at service King was extremely fast and very professional. They made sure I was informed and all my needs were taken care of. I will recommend them to anyone that has a problem with their car. I am very satisfied with their service.
Great service and the surprise of a sparkling clean car inside and out. That is premier customer service!
David gave excellent service and the person that took me to my car was friendly and professional. I am not good at remembering name I think his name is David. I am pleased with your service. Thank you
Great job! We're very happy with the work!
Wonderful service. Felt like the team went above and beyond to help me with my repairs and dealing with insurance. Car was in shape again before the quoted time. If I ever have an accident again I will be calling serviceking for the repairs.
The representative was very helpful in keeping me updated professionally.
The hood paint does not exactly match the sheen of the rest of the vehicle. I'm going to analyze more.
Staff was extremely friendly; very knowlegdable and helpful. The work performed was well done; the paint applied to the damaged area matched perfectly. I would highly recommend Service King to others and would be happy to use this company location again.
Always kept informed of the progress of my repairs. Associates were kind and very professional. Very satisfied with Service King.
Service King was great. Got my repairs done early, and easy hassle free payment process. They also vacuumed my car, which I am grateful for. The text updates were convenient and super helpful. Thanks!
Dear Service King
I was very pleased with your service from the first step I took in your office to the first step I took in my newly repaired vehicle. You all are truly the Kings of Service.
Thank You Sinerely
Mr. Ronald J. Worley
We where "taken care of"! From start to finish we knew exactly what was going on. David was awesome, when Enterprise tried to make us pay, David stepped in and when Enterprise claimed we had to turn the rental in, again David took care of it! I will tell all my friends and family about Service Long and I will never go anywhere else for my car related issues. Thank you to David who kept us informed of exactly what was going on with the repair work, never have I had that kind or level of service!! Thank you to David and all the employees of Service King!!!
Derek knew I wanted my car back as soon as possible. He kept me well informed throughout the process. I felt like I was being a pest asking questions but he always insisted I could call any time. He was helpful with the rental car I needed as well. My car turned out beautiful!
I was very pleased with the service I was given.
Done work for me about six times. Always very good
Always very friendly and informative. I like getting the texts with the progress of my vehicle. Vehicle is sparkly clean when I pick it up. Already recommended you to other people. Thank you for a job well done! ????????
Derek was very helpful! I liked the text message alerts
Excellent: courteous, quality repair; customer centered services. Car looks like new. Was kept informed during repair work. Derek a quality person. Was in "good hands" start to finish. Would highly recommend.
Could you possibly notify Robert McKennica my local Allstate agency??
My overall experience was excellent. The service team kept me well informed as to status throughout the process.
Great work, and excellent communication on progress.
Derek was helpful and thorough, very friendly service
Everything was wonderful from the customer service to the quality workmanship.
They were very helpful and completed everything on time .
I appreciate the flexibility and follow through
Drew was very polite and kept me up to date with my car.I will tell my friends about Service King.
loved the speed job was done in and the updates were nice! the guys working there
are very helpful.
The service was great and they updated me by text on the progress! My car was even ready before the date they had given me! Will definitely use Service King again!
I think they did a great job thanks Dereck
So far so good, Derek was very helpfull
Workmanship was very good. Appreciate the car being cleaned inside and out.
Service was fast and very professional!
Everyone was very helpful and explained everything to me very well so I could understand the process. Repairs were completed in a timely manner and I was kept up to date through the entire repair process.
I loved the texting communication, keeping me up to date
Very professional. Kept me aware of progress in the repair on my vehicle from the very beginning. Thank you for all your assistance.
Your team at the Cuyahoga Falls branch was extremely helpful and went out of their way to make sure I was satisfied. It was an extremely positive experience.
Thank you Derek, and all who worked on my car! I'm glad to have my baby back! She looks beautiful. It was a pleasure working with you.
The experience was great!
I was well informed on the completion status! Great job!
Educate the employees of auto rental company
Drew was helpful in getting the job done asap.
Everyone was kind and pleasant and informative
Our car was brought in on a Monday and was done by that Friday. The work met our expectations and we enjoyed getting the texts to keep us informed of the progress. Derek was assigned to our car and he was always available if I had questions. Our overall experience was superb. We will definitely tell our friends and recommend Service King.
Derrick Rankin was great to work with. Car was exceptionally clean inside & out. Would refer to others for future repairs.
On a 0 to 10 basis I give Derek and team a 10
Beautiful job! Great detail work too. Everyone was very professional and courteous. Thanks much.
My Ford looks great. The employees were super.love txt up dates!
Great service, very professional and appreciate the updates.
Great job!!! Very happy with results
Derek did a great job keeping me updated on the status of my repair.
Job well done thank you very much
David was awesome. He was personable and very comfortable to talk to. By the time i got my car in, he already had the part, and i had my car back by the end of the day. I will definitely be back, and I will be asking for him.
Repairs done to my car were great! Ken goes above and beyond. I especially loved the text updates I received on my car throughout the whole process.
Drew is a total professional. I truly enjoyed the daily updates.Everything was smooth sailing. Thanks for being professionals. Carolyn J
Good communication, very thorough job and the staff was very friendly.
Vehicle Make : Volkswagen
I was very happy with how David kept me up to date on the progress of my repairs. The car looks like it was never in an accident. Great service all around.