Isaac Newman was great to work with. The front office staff person was very nice. She was friendly and professional. I also found the scheduling person I first connected with to be very pleasant and professional as well.
I was extremely pleased with the communication from Issac during the entire repair process. I was also impressed by how quickly the work was completed.
Vehicle Make : Volkswagen
We were very satisfied with the work done;
thanks to David the repair of the car was
ready in time.
Your service was great thank you for Isaac.
Thank you all again
I was thrilled my car's repairs! They even polished it to make it all brand new looking again, organized and cleaned the insides was a bonus I wasn't expecting too! I can tell they put a lot of care into it!
The truck was not cleaned after repair. Lots of orange peel on fender molding was not replaced as requested. Not happy at all.
Every body was real helpful and the repairs were completed quickly. Thank you!
Thanks for going an extra mile in filling tire and turning low tire light off. So far mirror looks great and working perfectly. Thanks again
Randy was great. The service was great, finished before estimated, good. Great experience. I will recommend
Kim and Randy presented themselves as true concerned professionals. I,and my car, were treated with respect and kid gloves. I highly recommend Service King to anyone needing service and repair of their vehicle. Kudos to the management team for having these two onboard. Oh, and the coffee is pretty good too! ????
Very good service a 10 in every way
Everything and everyone was wonderful!
Gabriel was extremely helpful in regards to communicating with my husband and I. He made the process go smooth as I work in Detroit and could not make it in time to get my vehicle. He was understanding and professional.
The staff was incredibly professional and personable from the moment I walked in. I always knew where my car was at in the process. The repair was quicker than anticipated and the staff was understanding that someone else would be picking up my vehicle.
Very pleased with the results.
Everyone was great and took good care of my car.
Thanks to Randy and the Team at Service King for a great repair and friendly service!
I loved getting daily updates on my car service, very reassuring. Thanks for great work!!
I still have some minor scratches on. They did do a good job. They was some information that was not told to me until I got there.
They did exactly what they said they would.
All members of your team were friendly, professional and kept me informed along the way. Thank you!!!!
Randy was amazing. He was so kind and professional and considerate. Everyone did a great job and I would absolutely 100% recommend Service King to family and friends and would tell them to ask for Randy because he will take great care of his customers.
Issac did a great job keeping me informed of my cars repairs!!!
Vehicle Make : Mini Cooper
I received timely updates regarding the status of my repair. I also spoke with multiple people and they were very pleasant and helpful.
I appreciated the entire team's efforts to make the repairs quickly and my experience as painless as possible given the circumstances. Isaac in particular throughly explained the process before beginning and keep me informed via text and phone calls as the repairs proceeded. He dealt very graciously with my meltdown after receiving a text notifying me my car would be in the shoppe for fifteen days, a gross overstatement in the end. I also appreciated the team's coordination with Enterprise to obtain a rental while my vehicle was being repaired. This is the second time I have had repairs completed by Service King, and I have and will continue to recommend it to others needing to have their vehicles repaired.
Very good customer sercive. my car looks great. Was afraid my paint wouldn't match but it turned out perfectly.
I like that my car was finished ahead of schedule. I also thought the attention to detail was superb, I was shown repairs that I had not even noticed in the damage. Great job!
I was very satisfied with the work that was done. I was impressed with the regular text message follow ups to keep me up to date with the progress. I would definitely recommend Service King to my friends and family.
Thank you for being so pleasant and professional. Very friendly environment.
Everyone there is friendly and professional
The entire crew examlifies professionLism and courteous conduct! First rate service. Thanks much!
Vehicle Make : Mini Cooper
Appreciate the great work.
I've had my car repaired before at other places. It was nice to receive text messages everyday about the status of my car repair. They did a wonderful job and I would highly recommend them to other people.
I appreciated being kept informed with what was going on with my car.
Great customer service. Warmly welcome. Enjoyed the service.
Very happy with the work done. And the updates on the progress by text is a nice touch. I would highly recommend Service King to anyone looking for collision repair. Thanks again for the outstanding and timely repair of my vehicle. Sincerely, Dan C.
My experience could not have been better. Took car in on Tuesday and got it back on Friday. Car looks GREAT. Thanks to Service King
I am very grateful that my car was finished beforthe estimated time. Thank you!
Very friendly and made an effort to meet the customers needs
Randy n staff were very professional,and pleasant. Kept me updated every inch of the way. They were excellent recommend them any day any time.
Great job. All went smooth. Great updates!!
The team did a great job from start to finish.
I appreciate the regular updates on the progress of the repair.
Job well done very professional
It was finished on time and it looks great.
The job got done so quickly!!!! Thanks for taking good care of my car
My experience with Service King was perfect! I was so pleasantly surprised that the after-market parts they used on the rear of my car matched PERFECTLY with the rest of the vehicle. The back of my Camry looked better than it did the day that I bought it (that's not an exaggeration). They even special ordered the "Toyota" and "Camry" emblems and they looked amazing. Also, I am a USAA member; the communication and coordination between USAA and Service King was remarkable. I really didn't have to do much at all. When I went to pick up my car and there was a difference between the cost of the repair and the payment from my insurance, Service King said they would take care of it and I need not worry one bit. Lastly, the employees at Service King #149 are such a joy to work with. My car was hit in a parking lot without me even being in it and the repairs cost close to $4000, so you can imagine how distraught I was with the whole ordeal. Service King employees empathized with me and did absolutely everything they could to make the repair process as amazing as the incident was horrible. My car was totally DETAILED when I picked it up. I couldn't believe it! Rims were scrubbed, car was shiny inside and out. Again, it looked better inside than it did when I bought it! It was like getting a new car! I can't say enough about this Service King!
Appreciated the ease and efficiency of the entire repair experience from beginning to end. Everyone was very accommodating and professional.
Yeah, your body shop were doong great job. Im very satisfied with my 2015 Honda Civic EX.
Im so proudly of your business!!! Are you involving in with BBB??? IF YES, I will make positive report about your company is trustworthy. Also all of workers and you lady ate vèry friendly to me!!!
Anyway, Enterprise car ca)led me about Jeep had front headlights and bumper are damaged like wrecked. I never hit other cars jus license plate holder / bracket itself fall out that scam agaist me
I appreciate the update via text, and the unexpected car wash.
From the time my car arrived at Service King I was kept informed on progress. The staff was very informative and helpful to me. They answered all my questions and help to reassure me. I have only at this time driven the car home, so I don't know yet if there are any problems with the car. I feel good about warranty offered for as long as I own the car.
Thanks for finishing this repair so quickly!
When I left Service King in my Trailblazer the trim piece around the handle fell off the door and the whole inside of the door is loose!Not satisfied with that! Everything else perfect!
AWESOME experience!!! THANK YOU!!!
They do a good job of hitting their target date and kept me updated continuously throughout the process
I like that I was kept notified about the status of my vehicle. Keep up the good work.
Randy and his team did an awesome job on my repairs. I feel as if I have a brand new car. I appreciate the great service. Service King is aptly named. You guys and gals are the best!
I was encouraged by Randy to bring anything I wasn't completely satisfied with to his attention. I found something I was concerned about, took the car back the same afternoon and it was promptly addressed. Thank you for creating an expectation of perfection.
The team did well, with knowledge and a smile. That comforts most customers. They were very helpful when needed. What wasn't helpful was the computer generated time frames. However that wasn't the teams fault. Thanks to Clark, Isaac and Randy.
Vehicle Make : Volkswagen
Great service with excellent paint and body job. Good information sent to customer regularly. Thanks
Very professional and polite. Every one made the experience easier than I anticipated. Great job.
Very professional, kept me in the loop at all times. Great work by everyone involved!
Great job and very friendly people.
The repair work was great. The customer service was even better. However, they mentioned that they polished a few scratches for me, which was above and beyond the work I requested. The "polish" work actually made the scratches look worse. I am, though, happy for the repair I brought my car in for.
Their responsiveness was very good and they kept me updated through the whole process. The quality of the work done was excellent.
I truly appreciated knowing my cars status every step of the way!
Great customer experience
Mike at the Morse Rd, Columbus, Ohio location was great to deal with. Although I haven't been able to go over the repairs in depth, the paint appears smooth, seams are straight, and car was cleaner than when it took it in. It appears to be a great job!
Very personable and friendly staff, made sure I was informed at every level of my car repair. Overall an excellent experience.
Michael kept me informed each step of the way, really did a great job and so far see nothing wrong with the car
The service was fantastic right up until the very very end. Really, I was so impressed with their professionalism, continuous communication throughout the visit, and timeliness of both drop off and pick up. Upon pickup however, my vehicle was on completely empty (0 miles per gallon). I would have gladly paid for gas (if needed, etc), but when I went back in to tell the team they told me "it's a Toyota, it will make it to the gas station"
The process was handled quickly and professionally. The staff was courteous and friendly.
Very friendly service. Thank you.
Great fast, work and great communication.
Mike and Tyler with both fantastic and did a wonderful job!
Very good customer service
Looks great-,Michael kept me well informed - receptionist was very friendly
Thank you to Service King for making the whole experience less anxious. I appreciate their kind, quality service that is top notch.
Vehicle Make : Mitsubishi
Team and service was outstanding!
Vehicle Make : Mini Cooper
The team was very professional. And I appreciated getting gun text messages from Michael along the way.
Service King's service was outstanding! Michael was wonderful and professional! Thanks millions!
Great communication and customer service. Buick looks amazing, such great work. Will definitely recommend Service King to others. Thank you!
Service was excellent and the customer service was the best I have ever experienced. Thank you.
Was a great company to work with. Upfront, honest, and professional.
Your Service was wonderful! You guys keep me update on my repairs daily!
Service was excellent and fast. Would highly recommend.
Everyone w GREAT to work with. Liked the text updates. Appreciated you working with insurance so car wasn't totalled. Would highly recommend to others.
Michael is very professional and thorough. He and his team exceeded my expectations.
I was highly satisfied with the custermer service I received throughout the entire process. My car looks fantastic and I would recommend Service King to anyone who needs body work done on their car!
Highly professional, kind and helpful. Although mine was a simple job [replacing front bumper. Cover] and a few other minor things like that, they could have easily gone the low road and used cheaper used parts from a junk yard. But they used NEW parts from the manufacturer... which h is exactly what I wanted! They even washed it and cleaned the interior afterwards - wow! My car looks like the day I bought it now. They really went all out and did amazing work. :)
They were very competent & customer friendly!!
Friendly, efficient, quality service. Thank you!
I will have to remind them that the phone number I gave is a Land Line and doesn't do texts :)
Very pleasant Mr M. Harr,
Finished on time & well done
My car hasn't looked this good since it came off the dealers lot. The customer service was wonderful and kept me up to date through the whole process. I was really happy that it was done earlier than expected even during the holiday season. Thank you so much for everything. We will definitely be coming back!
Micheal kept me informed through the whole process. Thanks to him I am very satisfied.
My truck was repaired two days earlier than I was told! Thanks,
Vehicle Make : Volkswagen
Service was quicker than first promised. Communication on the progress of the repair was top notch.
Our van had a small problem with the turn signals causing issues in throttle response and when braking, but the tech quickly diagnosed and fixed the problem when I brought it to their attention. However, I feel that this should have been fixed before being delivered to me. If the van had been taken for a test drive before delivery to me, that problem would have been noticed and could have been fixed.
Otherwise, thank you for the great service.
The car was great honestly wonderful service
Timely repairs. Got me my vehicle earlier than the date that they told me. Can't tell difference driving before or after the crash.
My car looks beautiful and the process was so easy! Service King took care of all the repairs and got me in and out of the store quickly when dropping off and picking up.
The level of professionalism was great,the vehicle looks great and was delivered clean i rate service king 10 plus thank you so very much.
Done quicker than expected and kept informed at all points long the way. Aaron did great.
Typically I am not a fan of going the extra mile to write about my experience. The usually 10 on everything surveys suffice for me but see this time it's different seeing as here I am on Christmas Eve using valuable time that should be spent with family to write about my experience with Service King. One word to sum it all up, exordinary. Michael Carr was the service rep who oversaw the car and went back and forth with me throughout the whole process. This man had excellent customer service he knew what to say and when to say it. A clear professional. I feel as though Service King did a very exceptional job well done. Lastly the sad unfortunate situation for me is that literally 4 minutes after picking my car up some lady scrapped the side of my car trying to squeeze through to the turning lane so now I'll have to get it fixed and guess who I'll be asking to repair it? I'll let you take a guess.
Aaron was responsive and professional throughout the process.
Professional and courteous, made sure the work was complete and correct before returning car.
Would absolutely use them again . perfect job and great people.
Great work by Mr Mike. Was very friendly. And kept me up to date at all times
Very professional repairs done quickly updates recd by email was wonderful excellent service
Great experience. Excellent communication and service.
I have been to a lot of mechanics for my car but service King has had the best customer service I have ever seen. I would recommend any of my friends and family to them.
Everything was easy and smooth working with Aaron and the team. The only thing that would have been nice was someone from Service King call me with updates. Every time I called I was able to talk to Aaron and have an update which was great though.
Appreciate everything you have done for me and my vehicle a job well done
I appreciated the e-mail updates about the progress on my car. The car was finished a few days BEFORE it was originally supposed to be done, which was great to get back in my own vehicle. The car hasn't looked as new and clean since I drove it off the lot in 2010!!!!
Great customer service! My car was done quickly and looks great!
Subpar assembly and repair. Have to return car so they can get it right.
The staff was very friendly and helpful. I appreciated all of the updates as work was being completed.
The job turned out great. It did take three tries to get the color of the bumper to match the car. But I was happy with the service that was given. Michael kept us informed through text because the main phones were out at the Morse location.
Vehicle Make : Volkswagen
Mike was great throughout the whole experience. He went above and beyond in customer service!
I have had to use body shops in the past, and by far Service King stands for exactly what there name is. I was always kept up to date with text messages in their progress, and at what stage of completion they were in with my truck. When I got my truck back yesterday, it was cleaner than when I dropped it off, even though it was only a repair to the back right corner and the tail gate. I would highly recommend this garage to others. Thank you again for the quality and promptness of my truck repair.
Bill and Mike good communication
Very professional, courteous, and informative.
I was impressed with the care and concern that they all hsd about me. Also,they would try to work with me on my concerns.
Fast and friendly service!
I was pleasantly surprised to receive daily texts concerning the repair on my car. The replaced parts look as good as new. I could not ask for a better experience. The facility was bright and clean. I would not hesitate to recommend or use again.
A sincere thank you! R. Glover
Repair was quick and complete, and the communication was great from Michael the while way!
You even cleaned my car - wow
Appreciated the kind service and helpful employees. Work was well done
Thanks for doing a great job in a very timely manner.
Car looks great and was clean too.
I really apreciate the work you did to my car Thanks.
MY WIFE IS VERY HAPPY WITH THE REPAIRS TO HER CAR, WHICH MAKES ME HAPPY ALSO.
The staff was friendly and the work done to the vehicle was done in a timely manner.
Michael was wonderful! Everything was super easy!
All that I talked to were very polite n professional! The job looks excellent except for one small buff spot on the fender! It looks like some one forgot to polish the very small spot. But it is noticeable in the light! Thanks to all involved in the service . I would like to have the spot looked at a.s,a.p.
Awesome job!!!Thank you so much
Micheal Harr was great! He was accommodating and understanding. They also did a wonderful job on my car.
Many thanks to Kim who was great, and especially to Chad for making sure my car was taken care of and returned even better!
I definitely will bring my vehicle back for future work, and recommend the shop to others. Thanks again!
Love the staff, all very friendly, and I was constantly updated on the repair
Mike did a nice job keeping me informed with the progress of my vehicle.
I was so pleased with the service I received from the staff at Service King. I worked with Michael Harr who provided me with nothing less than stellar service. He answered all my questions and provided me with updates on my car as soon as they became available. I would definitely bring my car back to Service King for service.
Michael was simply outstanding in his customer service and communication. I couldn't ask for anything better
Dale P Griesinger
Vehicle Make : Volkswagen
Very good Customer service, very professional and everything was done in the time indicated.
Thanks for doing a great job!
Excellent job of keeping me informed. For my car done faster than estimated time.
I am very impressed with the amount of time it took to get my car fixed. The staff was very friendly and knowledgeable about what need to be done.
The people I worked with were very professional and friendly. I was given regular updates and throughout the whole process felt that service king kept my best interests as the priority. Thank you for a job well done!
My car looks great! And service king was in communication with me the whole time about where they were at in the process and when my car would be completed. Thanks so much to Service King and to Aaron.
Micheal was really great, helpful, and accomidating throughout the whole process.
The car looks great and I no longer feel embarrassed driving around in a damaged vehicle.
The date of my pick up kept changing, and then after I arrived to pick up, I went through the check out process, paid my deductible, returned the rental, and then got to see the car only to discover the car had spots on the trunk lid that had not been repaired. I was very lucky the rental car had not left the parking lot so that I could leave my car to have service completed.
Everything went well. We appreciated the updates. A headlight burned out already but we are confident that will be corrected soon.
Very professional fast excellent service friendly and my car looks like new thank u service king
I have deal with many car repair shops over the years, but I have never received the top-notch care from any of them like I did with Service King. The staff was informational without being pushy and kept me informed throughout the entire process of repair.
Everyone was great there. Good customer service and quick to help!
Sean was great to work with. Frequent updates! Fast and thorough service!
you did an awesome job car looks great
thanks for cleaning it for me as well
Great Service and got my car back really quickly
Kept me informed, worked with my deductible issue, coordinated with the rental car company, excellent body work service. car came back a lot cleaner than was presented. Pleasant staff
I deleted your long survey by mistake please resend
The car looks beautiful! I didn't expect it to look so clean. Thank you so much!
Every one was very professional n yet in a relaxed attitude. Ashamed more shops do not operate in this manner