Vehicle Make : Mitsubishi
The employees were extremely helpful and they all had great attitudes.The work done on my car also exceeded my expectations.
I was very surprised to find that not only did they wash my car after the repair, but they also vacuumed the inside and...fixed this troublesome piece of electronics that was continually falling down. They went over and above and I will definitely recommend them!
Best service ever!! David went above and beyond to get
my handicapped can done asap. Because he knew it was our
only way to transport my 10 year old daughter in
A wheelchair! Thanks everyone!!
I had David from the Morse Rd in Columbus Service King. He made sure I was well informed about the progress on my car and he also made sure I had a rental ready for me when I got there. I didn't have to do a thing for a change. They also did a great job with my car. I was very pleased!!!
I was very impressed with Kim. She was very helpful and friendly. Issac explained what was done and the guarantee. Everyone there was very helpful and pleasant. They helped make an unpleasant experience much better. Thank you for handling this claim quickly.
Mr. Drozdik was very professional. I have busy schedule and he allowed me to come in when it was convenient to sign paperwork and drop off and pick up after hours. In addition to this he kept me updated throughout the process. I would recommend Service King to my friends and tell them to ask for Mr. Drozdik.
Passed my expectations beyond measure
Great service I will highly recommend you to all my family and friends.
job was beautifully done. looked brand new.
I enjoyed how fast the service was, from the minute I walked to the minute I came to pick up my car. Everyone was pleasant and I never had to wait long, there was always some to help.
It was the best service of my car I received in many years!
Very good service Very nice people
Very pleased with the work. The rep was outstanding.
Service King is as professional as can be. Excellent service. Daily updates given. Unbelievable service, kindness, and attention to detail. EXCELLENT!!!!
Kudos to issac ,, One of the most helpful person I have ever encounters . He was very professional and knowledgeable and kept me updated with the progress made with the repairs to my car..
Top 10 from the job to the customer service.
Just had one problem and they had it corrected.
Vehicle Make : Volkswagen
I really appreciated the frequent updates! They made my first car accident much easier than I expected.
Awesome service and thank you for vac my car. Just go 20 percent lighter on text msg
I loved the follow up. I was informed every step of the process. David was very helpful
I am very satisfied with my service. They were quick and efficient and my car looks fantastic.
Quick and courteous service appreciate it
Ashley was very nice and inforintive. Very respective. Service king did an outstanding job on my truck
I have no complaints about my service. It was done promptly and professionally.
I am happy with the quality and quickness of the repair. I could not ask for a better experience and professionalism from the staff and service.
Did a very satisfying job well please with the work
I appreciate Ashley & her concern for my case
Great work. Excellent service. I would use them again.
Excellent, in terms of quality, and, service. I reccomend you period!!
Everything looks really good from the paint job to the assembly done under the hood. Thanks for taking the time to do things right!
David was excellent and went above and beyond. I never had to ask for a status; I was always informed. Excellent work and customer service.
The best customer service ever! Everyone was so helpful and sympathetic to my needs it is truly appreciated. Thank you so much!!
Great staff and good work on my vehicle. I would return to this shop if ever needed. I would also recommend this shop to my friends.
They kept me up to date on the progress of my repairs and explained every detail of the repairs to me in a way I could understand.
I'm very satisfied how Ashley managed the entire process. She was very courteous, attempted, and very acknowledged regarding her duties. I'm very happy and because of her I decided to do the work at this shop. Thank you
Team kept me well updated.
Ashley was amazing! Kept me updated and was available to answer questions!
Friendly and expert staff and appreciated the text message updates. Thank you for doing such a great job!
Ashley was great to work with. She followed up with me multiple times keeping me up-to-date on the repair of my vehicle. My repair was even completed ahead of schedule and the car is doing great. I would definitely recommend Service King to my friends and family.
Just keep up the good work.
Isaac was really great to work with!
Was very pleased with the overall service!!
The service was wonderful and I will refer others to Service King
Kim keeps the office running kindly and smoothly; David was considerate and informative. Everyone made sure all was in order.
Your customer service duties are excellent! David went above and beyond the call of duty. Every company could learn from him on how to treat customers! Thanks again to your staff for the exceptional work. Regards, Vicki
Ashley was handling my claim and she provided remarkablely outstanding service experience. It was simple, quick, efficent and perfectly done. Impressed and happy!!
yes except the trunk was not reassembled correctly. The side panel was left off and the cargo net was taggled and not put back properly
I just want to thank the Service King Staff. I am satisfied with the repairs. I have had my car repaired three times by The Service King Staff and everyone has been so nice and helpful. I plan to tell others about your great service and again I can't thank everyone at Service King enough. Have a great New year and may everyone be blessed.
Thankyou so much Ashley, for your quality level of communication and helping me deal with the frustrations of the insurance companies involved.
David was outstanding in every respect.
He kept me informed regularly, arranged for my rental and delivered my vehicle ahead of schedule. The car looks good and went over all the post delivery matters. Thank you David and Service King for a job well done.
Great and efficient service.
Fantastic service, appreciated the updates via text
Professional, courteous, thoughtful service. Never experienced better... Kudos to Ashley and David. They are the best!!
Thank you so much for a job well done. Isaac did a great job with keeping me informed throughout the whole process. my car was completed in a timely manner and it looks great. thank you again!
I certainly appreciated how I receive text messages alerting me of the progress and I appreciated the care that they took in taking the time to let me know step by step it was faster than the estimated time frame and it was a job well done I appreciate great customer service and it was definitely a great experience thank you!
David called me every day, updating me with the status of my car which was very nice!
Outstanding customer care, work completed faster than expected!
My car looks amazing thank you for doing a job on my car and even replacing my batman decal.
Much better service than I was expecting.
Isaac was great. Very helpful and he kept in constant contact with me about the repairs. When my son picked up the vehicle he also commented on how nice Isaac was. Thanks so much for helping me through a very bad moment in my son's driving history.
Ashley was great! She provided timely updates with a step-by-step overview. In addition she went the etextra distance to get the OEM part I wanted. True customer service. 10 out of 10.
I really appreciated that Issac would call me about all the updates that were happing and worked with me on my strict and then flexible schedule. He even helped me find other service kinds in case I needed to go to a different city. I would recommend this place to everyone and defiantly come back if I need them again.
The repair process took extremely long. Fortunately, Ashely, was so very nice and courteous throughout the entire process.
Vehicle Make : Volkswagen
Isaac took me from being frustrated and in a bad spot, and gave me the information and follow ups to ensure that I was confident in the job being done.
Great job, appreciate being informed throughout process.
Ashley was friendly, knowlegeable and informative.
Issac was always available to answer my calls and questions I had. He even went above and beyond and had his paint guys make sure the paint looked spot on because he knew I was keen on it being the same color as the rest of the car.
Very nice people to talk with and keep me up dated all the way
My experience with Service King was excellent. The entire staff was friendly and helpful and Isaac did a great job keeping me in the loop regarding the process. My car looks great. What could have been a stressful and unpleasant situation was easy instead. Thanks again.
Best Car Repair Experience that I have had. Service King Exactly what they said they would do in a timely, professional and very courteous manner. David was impeccable in his follow up and follow through. He kept me informed about the status of my repair and the process was extremely smooth. If I ever have a need for a car repair in the future, I would definitely use Service King Again!
David did a nice job for us on this repair. Very seamless, thats what we needed.
Isaac Newman was great to work with. The front office staff person was very nice. She was friendly and professional. I also found the scheduling person I first connected with to be very pleasant and professional as well.
I was extremely pleased with the communication from Issac during the entire repair process. I was also impressed by how quickly the work was completed.
Vehicle Make : Volkswagen
We were very satisfied with the work done;
thanks to David the repair of the car was
ready in time.
Your service was great thank you for Isaac.
Thank you all again
I was thrilled my car's repairs! They even polished it to make it all brand new looking again, organized and cleaned the insides was a bonus I wasn't expecting too! I can tell they put a lot of care into it!
The truck was not cleaned after repair. Lots of orange peel on fender molding was not replaced as requested. Not happy at all.
Every body was real helpful and the repairs were completed quickly. Thank you!
Thanks for going an extra mile in filling tire and turning low tire light off. So far mirror looks great and working perfectly. Thanks again
Randy was great. The service was great, finished before estimated, good. Great experience. I will recommend
Kim and Randy presented themselves as true concerned professionals. I,and my car, were treated with respect and kid gloves. I highly recommend Service King to anyone needing service and repair of their vehicle. Kudos to the management team for having these two onboard. Oh, and the coffee is pretty good too! ????
Very good service a 10 in every way
Everything and everyone was wonderful!
Gabriel was extremely helpful in regards to communicating with my husband and I. He made the process go smooth as I work in Detroit and could not make it in time to get my vehicle. He was understanding and professional.
The staff was incredibly professional and personable from the moment I walked in. I always knew where my car was at in the process. The repair was quicker than anticipated and the staff was understanding that someone else would be picking up my vehicle.
Very pleased with the results.
Everyone was great and took good care of my car.
Thanks to Randy and the Team at Service King for a great repair and friendly service!
I loved getting daily updates on my car service, very reassuring. Thanks for great work!!
I still have some minor scratches on. They did do a good job. They was some information that was not told to me until I got there.
They did exactly what they said they would.
All members of your team were friendly, professional and kept me informed along the way. Thank you!!!!
Randy was amazing. He was so kind and professional and considerate. Everyone did a great job and I would absolutely 100% recommend Service King to family and friends and would tell them to ask for Randy because he will take great care of his customers.
Issac did a great job keeping me informed of my cars repairs!!!
Vehicle Make : Mini Cooper
I received timely updates regarding the status of my repair. I also spoke with multiple people and they were very pleasant and helpful.
I appreciated the entire team's efforts to make the repairs quickly and my experience as painless as possible given the circumstances. Isaac in particular throughly explained the process before beginning and keep me informed via text and phone calls as the repairs proceeded. He dealt very graciously with my meltdown after receiving a text notifying me my car would be in the shoppe for fifteen days, a gross overstatement in the end. I also appreciated the team's coordination with Enterprise to obtain a rental while my vehicle was being repaired. This is the second time I have had repairs completed by Service King, and I have and will continue to recommend it to others needing to have their vehicles repaired.
Very good customer sercive. my car looks great. Was afraid my paint wouldn't match but it turned out perfectly.
I like that my car was finished ahead of schedule. I also thought the attention to detail was superb, I was shown repairs that I had not even noticed in the damage. Great job!
I was very satisfied with the work that was done. I was impressed with the regular text message follow ups to keep me up to date with the progress. I would definitely recommend Service King to my friends and family.
Thank you for being so pleasant and professional. Very friendly environment.
Everyone there is friendly and professional
The entire crew examlifies professionLism and courteous conduct! First rate service. Thanks much!
Vehicle Make : Mini Cooper
Appreciate the great work.
I've had my car repaired before at other places. It was nice to receive text messages everyday about the status of my car repair. They did a wonderful job and I would highly recommend them to other people.
I appreciated being kept informed with what was going on with my car.
Great customer service. Warmly welcome. Enjoyed the service.
Very happy with the work done. And the updates on the progress by text is a nice touch. I would highly recommend Service King to anyone looking for collision repair. Thanks again for the outstanding and timely repair of my vehicle. Sincerely, Dan C.
My experience could not have been better. Took car in on Tuesday and got it back on Friday. Car looks GREAT. Thanks to Service King
I am very grateful that my car was finished beforthe estimated time. Thank you!
Very friendly and made an effort to meet the customers needs
Randy n staff were very professional,and pleasant. Kept me updated every inch of the way. They were excellent recommend them any day any time.
Great job. All went smooth. Great updates!!
The team did a great job from start to finish.
I appreciate the regular updates on the progress of the repair.
Job well done very professional
It was finished on time and it looks great.
The job got done so quickly!!!! Thanks for taking good care of my car
My experience with Service King was perfect! I was so pleasantly surprised that the after-market parts they used on the rear of my car matched PERFECTLY with the rest of the vehicle. The back of my Camry looked better than it did the day that I bought it (that's not an exaggeration). They even special ordered the "Toyota" and "Camry" emblems and they looked amazing. Also, I am a USAA member; the communication and coordination between USAA and Service King was remarkable. I really didn't have to do much at all. When I went to pick up my car and there was a difference between the cost of the repair and the payment from my insurance, Service King said they would take care of it and I need not worry one bit. Lastly, the employees at Service King #149 are such a joy to work with. My car was hit in a parking lot without me even being in it and the repairs cost close to $4000, so you can imagine how distraught I was with the whole ordeal. Service King employees empathized with me and did absolutely everything they could to make the repair process as amazing as the incident was horrible. My car was totally DETAILED when I picked it up. I couldn't believe it! Rims were scrubbed, car was shiny inside and out. Again, it looked better inside than it did when I bought it! It was like getting a new car! I can't say enough about this Service King!
Appreciated the ease and efficiency of the entire repair experience from beginning to end. Everyone was very accommodating and professional.
Yeah, your body shop were doong great job. Im very satisfied with my 2015 Honda Civic EX.
Im so proudly of your business!!! Are you involving in with BBB??? IF YES, I will make positive report about your company is trustworthy. Also all of workers and you lady ate vèry friendly to me!!!
Anyway, Enterprise car ca)led me about Jeep had front headlights and bumper are damaged like wrecked. I never hit other cars jus license plate holder / bracket itself fall out that scam agaist me
I appreciate the update via text, and the unexpected car wash.
From the time my car arrived at Service King I was kept informed on progress. The staff was very informative and helpful to me. They answered all my questions and help to reassure me. I have only at this time driven the car home, so I don't know yet if there are any problems with the car. I feel good about warranty offered for as long as I own the car.
Thanks for finishing this repair so quickly!
When I left Service King in my Trailblazer the trim piece around the handle fell off the door and the whole inside of the door is loose!Not satisfied with that! Everything else perfect!
AWESOME experience!!! THANK YOU!!!
They do a good job of hitting their target date and kept me updated continuously throughout the process
I like that I was kept notified about the status of my vehicle. Keep up the good work.
Randy and his team did an awesome job on my repairs. I feel as if I have a brand new car. I appreciate the great service. Service King is aptly named. You guys and gals are the best!
I was encouraged by Randy to bring anything I wasn't completely satisfied with to his attention. I found something I was concerned about, took the car back the same afternoon and it was promptly addressed. Thank you for creating an expectation of perfection.
The team did well, with knowledge and a smile. That comforts most customers. They were very helpful when needed. What wasn't helpful was the computer generated time frames. However that wasn't the teams fault. Thanks to Clark, Isaac and Randy.
Vehicle Make : Volkswagen
Great service with excellent paint and body job. Good information sent to customer regularly. Thanks
Very professional and polite. Every one made the experience easier than I anticipated. Great job.
Very professional, kept me in the loop at all times. Great work by everyone involved!
Great job and very friendly people.
The repair work was great. The customer service was even better. However, they mentioned that they polished a few scratches for me, which was above and beyond the work I requested. The "polish" work actually made the scratches look worse. I am, though, happy for the repair I brought my car in for.
Their responsiveness was very good and they kept me updated through the whole process. The quality of the work done was excellent.
I truly appreciated knowing my cars status every step of the way!
Great customer experience
Mike at the Morse Rd, Columbus, Ohio location was great to deal with. Although I haven't been able to go over the repairs in depth, the paint appears smooth, seams are straight, and car was cleaner than when it took it in. It appears to be a great job!
Very personable and friendly staff, made sure I was informed at every level of my car repair. Overall an excellent experience.
Michael kept me informed each step of the way, really did a great job and so far see nothing wrong with the car
The service was fantastic right up until the very very end. Really, I was so impressed with their professionalism, continuous communication throughout the visit, and timeliness of both drop off and pick up. Upon pickup however, my vehicle was on completely empty (0 miles per gallon). I would have gladly paid for gas (if needed, etc), but when I went back in to tell the team they told me "it's a Toyota, it will make it to the gas station"
The process was handled quickly and professionally. The staff was courteous and friendly.
Very friendly service. Thank you.
Great fast, work and great communication.
Mike and Tyler with both fantastic and did a wonderful job!
Very good customer service
Looks great-,Michael kept me well informed - receptionist was very friendly
Thank you to Service King for making the whole experience less anxious. I appreciate their kind, quality service that is top notch.
Vehicle Make : Mitsubishi
Team and service was outstanding!
Vehicle Make : Mini Cooper
The team was very professional. And I appreciated getting gun text messages from Michael along the way.
Service King's service was outstanding! Michael was wonderful and professional! Thanks millions!
Great communication and customer service. Buick looks amazing, such great work. Will definitely recommend Service King to others. Thank you!
Service was excellent and the customer service was the best I have ever experienced. Thank you.
Was a great company to work with. Upfront, honest, and professional.
Your Service was wonderful! You guys keep me update on my repairs daily!
Service was excellent and fast. Would highly recommend.
Everyone w GREAT to work with. Liked the text updates. Appreciated you working with insurance so car wasn't totalled. Would highly recommend to others.
Michael is very professional and thorough. He and his team exceeded my expectations.
I was highly satisfied with the custermer service I received throughout the entire process. My car looks fantastic and I would recommend Service King to anyone who needs body work done on their car!
Highly professional, kind and helpful. Although mine was a simple job [replacing front bumper. Cover] and a few other minor things like that, they could have easily gone the low road and used cheaper used parts from a junk yard. But they used NEW parts from the manufacturer... which h is exactly what I wanted! They even washed it and cleaned the interior afterwards - wow! My car looks like the day I bought it now. They really went all out and did amazing work. :)
They were very competent & customer friendly!!
Friendly, efficient, quality service. Thank you!
I will have to remind them that the phone number I gave is a Land Line and doesn't do texts :)
Very pleasant Mr M. Harr,
Finished on time & well done
My car hasn't looked this good since it came off the dealers lot. The customer service was wonderful and kept me up to date through the whole process. I was really happy that it was done earlier than expected even during the holiday season. Thank you so much for everything. We will definitely be coming back!
Micheal kept me informed through the whole process. Thanks to him I am very satisfied.
My truck was repaired two days earlier than I was told! Thanks,
Vehicle Make : Volkswagen
Service was quicker than first promised. Communication on the progress of the repair was top notch.
Our van had a small problem with the turn signals causing issues in throttle response and when braking, but the tech quickly diagnosed and fixed the problem when I brought it to their attention. However, I feel that this should have been fixed before being delivered to me. If the van had been taken for a test drive before delivery to me, that problem would have been noticed and could have been fixed.
Otherwise, thank you for the great service.
The car was great honestly wonderful service
Timely repairs. Got me my vehicle earlier than the date that they told me. Can't tell difference driving before or after the crash.
My car looks beautiful and the process was so easy! Service King took care of all the repairs and got me in and out of the store quickly when dropping off and picking up.
The level of professionalism was great,the vehicle looks great and was delivered clean i rate service king 10 plus thank you so very much.
Done quicker than expected and kept informed at all points long the way. Aaron did great.
Typically I am not a fan of going the extra mile to write about my experience. The usually 10 on everything surveys suffice for me but see this time it's different seeing as here I am on Christmas Eve using valuable time that should be spent with family to write about my experience with Service King. One word to sum it all up, exordinary. Michael Carr was the service rep who oversaw the car and went back and forth with me throughout the whole process. This man had excellent customer service he knew what to say and when to say it. A clear professional. I feel as though Service King did a very exceptional job well done. Lastly the sad unfortunate situation for me is that literally 4 minutes after picking my car up some lady scrapped the side of my car trying to squeeze through to the turning lane so now I'll have to get it fixed and guess who I'll be asking to repair it? I'll let you take a guess.
Aaron was responsive and professional throughout the process.
Professional and courteous, made sure the work was complete and correct before returning car.
Would absolutely use them again . perfect job and great people.
Great work by Mr Mike. Was very friendly. And kept me up to date at all times