From the minute Service King received my car they were amazing. I was treated so well and always updated on the progress of my car. Keith was my service advisor and he was excellent. He always took the time to explain everything to me and always updated me in a timely manner.
The GM Jason was also outstanding he even called to check in on my daughters surgery. I really had a great experience and would highly recommend service king.
There are some items that are not complete, and will require us to go back to have these items addressed
I would recommend Service King to anyone. They delivered the car exactly on time , with communication by text every day to keep me aware of the progress. The finished product looks great and everyone was very professional . A stress free experience . Thank You All ,
Appreciate the quick turnaround and communication along the way
Good service and the lady are so nice and sweet.
I am so happy that I was told to go to service king as this has been the best body shop experience I have ever had.
Vehicle Make : Range Rover
Quick service, bumper looks great, and the interior detail was greatly appreciated.
Serviceable was quick and well done.
Your staff was a pleasure to work with.
Excellent service. Very professional and friendly.
All aspects of my experience working with Service King was professional and high quality. I am glad I was referred to you for the repair of my Santa Fe. Thank you very much.
We worked with Keith G at Libertyville location.
He has given us the top most customer service we can get!
I would refer our friends there. This is second time we were there and
Great experience with service
The color match and paint looks great, however it looks like they didn't go around the edges of the panels in certain places. Additionally, you advertise that you "detail" the car upon completion, my car was dirtier than when it arrived, there was dust everywhere the technicians had been. I didn't expect much cleaning wise, just for it to be as clean as it was when dropped off. Kieth was great with keeping me informed.
Really happy and satisfied
Great professional service. I will be a customer again (although I hope I don't have to be)
Vehicle Make : Volkswagen
Thank you, very professional, job well done
Keith Gerken was excellent!
Very courteous & efficient. Appreciate daily
status of work on my car. Highly tecommended.
Terrible paint job. Even after te doing it was still bubbly. Did lay down like glass like it should. U can see where dent was. Very smarter job. Now have truck worth crap for trade in. Because u can tell its been painted.
Outstanding staff and service. Clear explanations,efficient and kind. Speedy service.
Dina was fantastic to work with and handled everything perfectly.
Quick service, customer service was great
I only drove the car home and put it in the garage. I will know for sure if I'm completely satisfied when I have the time to drive it. I was sick today and wasn't able to drive around. But what I've seen and my drive home I'm satisfied.
I was so impressed with everything. The speed, tje qualitu abx communication. Thank you.
The rep and staff were amazing and it was completed in a timely am fashion. The work was outstanding. My heroes!!!
I am extremely pleased with the service, communication and overall experience at Service King! From the minute I dropped off my car until the minute I picked up my car, the service was great
ServiceKing provided consistent and timely updates and feedback once my vehicle was receiving repairs. They did a great job! I would come back if I needed another repair.
Very thorough and professional treatment from start to finish.
Keith was very professional a great job!
Great follow up/update on the repair progress and completed repair on time. The quality of repair also looks great.
Dina was the person who took care of me. I felt she did a terrific job. She kept me informed on the progress of my car throughout the process. My car was actually ready before promised. I glad that you offer a lifetime warranty on your repairs. I would honestly recommend Service King to anyone looking to have repairs done on their car. The service was outstanding.
Libertyville Service King was extremely professional and catered to the needs of my vehicle in all ways... they had enterprise waiting for us at the location, they were friendly and the quality of work was outstanding.. the attention to detail is
Extraordinary. I highly recommend Service King and will only use them for my autobody needs in the future.. Sincerely a satisfied customer.
Dina was very customer centric
Dina **** was the best! She went above and beyond to get my car fixed as quickly as possible.
Handled very professionally. Very friendly staff .
Thanks for making the process so easy. The team was professional and worked quickly to meet our deadline and we are very satisfied.
I would highly recommend them to others.
Keith Gurken did a great job of communicating every step in the process. 10's all the way around!
Keith was very friendly and kept me up to date.
Matthew Baxter did a superb job taking care of our repair from start to finish. He is a real pro and a credit to the Sevice King organization. If future work is ever needed we will go to him at Sevice King Libertyville and will recommend him to others.
Very efficient. Kept constant contact with me and up to date on how my car repair was going
Outstanding quality workmanship, professional customer service, and repairs completed ahead of schedule.
They keep you informed every step of the way.
I had a good experience while working with service king to have my vehicle repaired.
Service Advisor was key to the experience.
Very well done and Dina did a great job !
Wonderful experience...trust ServiceKing explicitly!
It was great to be informed daily through emails and texts.
Vehicle Make : Volkswagen
They were great to work with. Loved the text updates.
Dina was ver helpful in getting things smooth.
Car was kept a week later that originally scheduled due to...
B. The part needing to be painted...it was thought that it didn't need to be painted.
C. Another part being damaged by the deer that originally wasn't seen as damaged.
The first time I was told my vehicle was done, I attempted to pick it up, however, there was still a very noticeable dent on the back of my car. The second time I was told my car was done, I again attempted to pick it up and the decal on the bumper that had been replaced was bumpy in spots, as if dirt had gotten under it during application. The fact that both of these items were overlooked or ignored by the person responsible for my account (who I never even met by the way, as he was never there on my numerous visits) seems very strange to me, as I was able to easily identify the problems in the dark each time when trying to pick up my car. Having to make all these trips back and forth after being told my car was ready was also very inconvenient, and no one ever really acknowledged this or apologized for the shortcomings of the repair work.
Great job. Thanks for being ahead of schedule. Happy Holidays.
Marvelous workmanship, service, and at reasonable price.
I appreciated that you picked up the first two days of car rental when my vehicle sat for two days before coordination with my insurance company was resolved. My whole experience was positive.
Quality work in reasonable time manner.
Appreciated the updates and courteous service.
Excellent job and quality, fast and accurate as promised.
Will always recommend as number one collision repair center to go.
Fast friendly service. They kept me informed the whole time. Quality repairs. Thanks
Dani was a great customwr service
The job was completed to a high standard, and ahead of schedule. I was treated with respect, and kept informed of the progress being made. There were no unpleasant surprises when I received my invoice either. Highly satisfied.
Dina was a pleasure to work with!
Very professional , timely job, great customer service and daily updates
Dina was professional and got me in and out. The car looks great.
Dina was great with keeping me up to date with the repairs on my vehicle. The repairs were completed way ahead of schedule.
Service was great and Kevin was very attentive and helpful.
Vehicle Make : Volkswagen
Keith very professional and friendly! Also my car was totally cleaned from the inside out and I was very happy with that!
Very satisfied. Dina was a pleasure to work with.
They were done a lot sooner than expected. And they were also really courteous and friendly.
I was very happy with the whole team. I will tell my friends about the workmanship.
Dina did a superb job keeping me informed through the repair process!
Vehicle Make : Range Rover
Excellent service provided from beginning to the completion date.
The entire process was quick, thorough and easy.
Jason and the staff at the Libertville IL location provided excellent and speedy service for my recent repair. He made the process involving insurance companies and a rental car seem less, all the while keeping me updated on the process. I will definitely recommend this location to many people.
Dina and Jason were handled the wholes process with professional empathy that got me thru a difficult situation... car accident. They both made a positive impact on a negatitive situation. Thanks! The work was perfect too! Geoff
They did a great job and came in under the estimate!
Mr Matthew Baxter was superb. He kept me informed, explained technical matters expertly, and made sure my vehicle was finished-perfectly and professional-in a most gratifyingly timely way. High marks to him and your shop crew! Thank you. Wm R Greenfield. MD
Keith has been great all thru the process. He is very customer centric and excellent in his job.
Keith was outstanding. He was very attentive and thorough with explaining the progress of the repairs. My car looked fantastic when it was completed. You have very talented employees. Thank you
Very good quality service, nice people.
Vehicle Make : Mitsubishi
Dina is what customer service is all about. Such a sweet, pleasant, and personable person.
Good customer service is hard to come by these days, and it was such a pleasure working with her. She is tge type of person that makes a customer want to come back. Because of her, I will remember and consider Service King in the future. GIVE HER A RAISE! She definitely deserves it!
I thought the staff was extremely courteous and polite. I was surprised how quickly my car was repaired and the neatness of the condition of the when we picked it up. No other repair shop ever washed the car upon return even treating the tires. Thank you for your professionalism in taking care of my claim.
I had a very wonderful expierence. I was fully updated all the time. Everyone was very nice and understanding.
Everything went very smooth I am very happy with Service King
Great service and great mechanical work
Good communication and follow up. Great experience.
Matthew Baxter was very complete and professional. Could not have been handled any better.
The service personnel did a excellent good I would use them again but I don't need to
Dina was excellent. She kept us informed throughout the entire process.
We truly felt we were in very good hands.
There was a sense of teamwork from the minute we walked through the door.
Great team, finished repair ahead of schedule. Very courteous crew!
Dinah was fantastic. I had an issue with my repair and she made sure it was corrected asap.
My experience at service king was really good, they kept me informed about the details with my car, and the most important they finished they job on my car way before the date they told me so I'm very happy to see they really care about the customers.
Excelent service on time thanks
Dina **** was very cheerful & positive and communicated well, she made the experience very nice , thank you
Service king did a great job on my Camry. It look like bran new car. I'm very satisfy with the job they done and I would recommend to all my family and friends. Thank You service King for a great job.
All of staffs are very nice and patient
I was very satisfied with your service and the communication throughout the process.
I enjoyed the text messaging updates. I did not like that the final price was over $1000.00 more than the original estimate.
The car looks great and it was done a couple of days sooner then I thought. Thanks for the great service and work
The service given to get me back and forth for work helped a lot. I was well taken care of and my car was too.
I was well informed through the entire process. Every question was answered completely and all the staff was helpful and lovely to deal with. They made a hard situation more pleasant.
Pleasure working with Matt Baxter
He always kept me updated with the progress of my vehicle.
Very helpful. Worked with Matthew Baxter. Very friendly and helpful.
I'm really satisfied with the service I received. I'm glad I took my car to get it repaired with service King , I would recommend to all my friends and family this service , truly happy to Have my car back repaired.
Matt was wonderful! My entire experience with Service King was beyond my expectations! I hope I won't ever need a body shop again, but if I do, I will definitely return to them! I have already, and will continue to recommend then (and esurance, who handled everything!)to all my friends, family, and coworkers! Thank you for everything!
They did an amazing job! Finished 3 days earlier than anticipated and even detailed the inside of my car for me!!
The receptionist did hold me on the phone more than 7 min. Then I decided hang up. That's only complain.
Quick and so easy!
My car looks wonderful. Like new.....I appreciate your help and work very much. Thank you
I really appreciated that the general manager reached out to me personally to address the concerns and frustration I was experiencing when there were continued delays with the completion of my van. He was empathetic and accommodating which definitely led to my overall satisfaction.
The service was excellent from the beginning to completion
Vehicle Make : Volkswagen
Matthew and the receptionist were absolutely incredible ! They were able to have the vehicle ready to meet my time crunch. Both were extremely pleasant and made this dreadful experience so much better. The car looks better than when it was brand new. Can't thank you enough !????
The work that waa completed was excellent
Excellent work done ahead of time
The quality of the work was excellent and so was the service
Excellent communication between shop and myself. Kept me up updated throughout the entire process.
work done on time and looks good.i was kept up to date by Robert and an over abundance of text messages
Very helpful, had my best interests in mind
Robert and team did a great job. Car looks perfect. Thank you
Every detail was explained and the job was done on time as promised I am completely satisfied
Very seem less experience, thank you
It was very nice working with Matt Murphy. He did what he had to do to get it done as promised. Thank you!
Job done well car was clean
Vehicle Make : Volkswagen
Great Service and great people!
Robert did a nice job keeping me aware of the vehicles
Progress threw out the repair
In the rear you hear a loud sound when going over a speed pump or anything smaller,I never heard that sound proir to the rear bump accident I got into qirh Margarete.
My car looks better than ever! Customer service was very friendly and helpful. I would definitely recommend Service King!
Was happy I was in an out in a jiffy weld done
Libertyville shop did a great job on getting my vehicle looking great.
I was thrilled to get my car back so soon!! And they vacuumed it!!!
The body work that was done looks great, you can't tell it was ever hit, nice job!
The quality of work was top notch and the communication of status updates was much appreciated.
Efficient, keep promises, good explaination, car delivered super clean, flawless work
Service King repaired our 2016 Subaru Crosstrek quicker then promised and sent text messages to let us know what was happening to our vehicle each day. Awesome service!
The car was repaired to our satisfaction. It was also completed before scheduled date.
Job was completed on time. Kept me abreast
Of the progress. Job was beautifully done. Very polite
And pleasant experience.
Great job thanks, Scott U
Very nice job, looks better than ever!
Great customer service!!!
Eddie went over and above our expectations. Thank you!!
Robert did an amazing job, he went out of his way to help me.
It was really quick and seamless
You were just perfect. Help me to reduce car rental for last day because you had to wait for a Nissan part all day.
Nice job, car looks great
Service was excellent. Exceeded expectations.
I was blown away at the level of care you give to customers. You went above and beyond in keeping us in the loop with daily updates. It made the entire process so pleasant! It was so nice to not wonder what stage the repair was at. For a change, I felt like I was your only customer! Will gladly recommend you to family and friends! Thank you!
Robert was great and the service and time taken to repair the car was excellent
Vehicle Make : Mini Cooper
Robert Edelman provided excellent service. The car look great. Kudos to the repair team.
The team is amazing. I was updated very regularly, they worked hard to exceed my expectations. The car looks brand new. Very pleased.
Eddie was super! Informative, gracious, professional, and thoughtful.
I will recommend your business !
Thank you to Robert for keeping me informed on my vehicle status and his personal attention to make sure the repairs were done correctly
Great service . Thanks again.
Fantastic. Robert helped me kept me informed
Your team did awesome !!! It's as if I never gotten hit. Thank you so much for removing those little craters off my car
Robert Edelman provided Superior service, was knowledgeable, friendly and answered all my questions and concerns. I would highly recommend Service King to family and friends along with ALLSTATE and Enterprise with the onestop claim service. Robert even took care of returning my rental vehicle with Enterprise. All the people who worked on my car did a superior job. It looks great. Thanks to all. I am completely satisfied with everything.
Everything was terrific! Thanks to all!
I thought Matt Baxter was extremely helpful and also very, very patient. He was friendly, a great listener, and was totally honest and upfront about various options. Nice guy!
Very service oriented and great communication - but had a few items to follow up on
Robert was great to work with. Effective communicator, takes pride in his work and truly cares about customer satisfaction.
Regular updates concern the repair of our vehicle.
From estimate to completion. Great job
Vehicle Make : Volkswagen
You kept me in the loop at all times. Everyone was friendly and seemed to care (I know you see dozens of people daily, but I always felt like it was a much more personal experience)
I have to you say thank you, for service a lot. I'm very happy for give me my car nice, clean and complete repair. Thank's Service King. and Thankyou Eduardo Flores, for help me a lot.
Very good service job well done
Very professional service & quick repairs!