I loved that the rep that I dealt with there was very personable and honest. My family also goes here and they have luxury vehicles that they trust being serviced here as well. I am extremely satisfied with my experience and with the lifetime guarantee that comes along with the great service...AWESOME place AND people!!!!
Love the daily text update, clean truck
Very professional. I would recommend this place to my friends. Good job. Well done.
From start to finish I was truly wowed, definitely exceeded my expectations. Job well done
I was very happy to have my car back sooner than expected.
And looked great when I got it back. **** was great stayed in constant contact with me. Will highly recommend this shop to all my friends and family!
Staff was very nice throughout process and I really liked the status updates via text
Loved the communication...very professional... our car looks brand new...thank you!
Great job was done on my car.
Great place to work with. Would recommend
Hopefully I won't have to see you guys again bit if I do need car repairs in the future I will be back. Thanks.
I had asked about getting a bit of the paint used for the repairs on my car, but was told they could not give me any leftovers. But to my amazement, when I got home I noticed the guys were sweet and dabbed my chipped paint for me. They also cleaned off all the silicone I had put around the windshield to stop a leak in the past. Very friendly and nice service, you should be quite proud of these gentlemen! I was quite surprised by the above and beyond service I received. Thank You, Sandy Stemple - 2005 Subaru Baja
The service was excellent i was kept informed when my vehicle would be completed.
Brad was the person whom assisted me and I was extremely pleased with
The way he handled my entire experience from start to finish. Very pleasant and personable. Excellent customer service he provided. Very impressed with the overall service, the communication, updates, and returning to my vehicle being cleaned as well.
Constant communication from the point that I chose them unti the time the work was done. Everyone I spoke with was clear and concise with their information so I knew what to expect.Great crew.
This is the second repair at this place. Not only the job is being done in an excellent way but the personal contact is great.
I object to all the texts I have received. I was never told I would receive texts.
I loved the texts & calls. Good communication is good customer service.
Brad was great at the East Dundee office
Looks great, thanks for washing car.
Service King was quick and prompt with my repairs. Brad did a great job keeping me informed on the status of my car.
Very professional and courteous
Thanks to all who helped fix my car. I had some problems before pick it up but kindly fix charge were made. My special thanks to Brad for keeping abreast of the repair process. Great job guys !!!
The guys at East Dundee were Incredible!!! I love your system of texting me occasionally to let me know the progress. I never have to wonder what is happening. You made a stressful situation much easier to deal with!! Thanks Brad!!!!
not happy .... !!!! why ?? because my job is not finished
It was a job well done, my car looks very good ,thanks very much .
I enjoyed the e-mail updates which I received almost everyday which make me so confident that my car will be repaired at my standards.thank you Service king for a job well done and an early completion of the job. 3 days early to be exact.
I'm very happy with Service King. Greg kept me updated throughout the process and everyone was great to work with. Thanks!
Fast and friendly service! My car looks awesome again!
Very fast and efficient. Nice job done.
The staff is very friendly and kind. They got the job done fast and did a wonderful job im very happy with the work that was done.My car looks great, i feel good when im driving down the street now. Thanks Service King you all done a Wonderful job on my car!!
Very happy with the service the up date were very cute.
Service King is always updating by text on how the car is.
Service King is GREAT next time I need a body shop you will see me!
Great service, awesome staff!!
I was very happy with the service I received from East Dundee Service King. Brad Tuman was awesome . I have nothing but praise for that shop and its staff. Very nice job!
Thank you for walking me through the process and keeping me updated on everything.
Overall excellent service but forgot to repair my mirror requiring me to bring car back in for completion. That noted I would still recommend service King. Very professional staff.
I am past happy with the service communication and representatives with your company. If I encounter anyone who needs body work I will absolutely without a doubt recommend Service King, I believe you are the only game in town
This was the 2nd time Service King has handled a repair on my car and both times I was completly satisfied. They will be highly reccomended to others
I loved getting updates via text
Great experience with constant updates in the competition status.
Upon picking up my car I noticed the repaired door did not appear to be set flush.I mentioned to the adjustor and he had someone make adjustments.Upon leaving I also noticed a noise of air not sure from where that was not there before. I am still not happy with the position/how the door appears with relation to the opposite side door. And not sure why but the drivers side-side view mirror seems to be loose. I will be returning to the repair shop on Monday to have these matters looked at.
Communications were excellent; even though repair time was longer than expected, we always knew what was happening. Repair quality was excellent too!
everyone was very nice, pleasant and helpful. I would recommend Service King to my family & friends. Thank you for such good service.
Brad was very good about keeping me informed and the entire office was extremely friendly each time I was there. And the work was spectacular!
Thanks great job. My car liked the personal attention.
Thanks for taking care of my car and keeping me informed on the work
I was nervous about bringing my truck in for repairs. I have not been in an accident in a very very long time. Service King took over and took my worries away. They kept me in touch with the repairs and the care of my truck. Service King did a phenomenal great job.
I really appreciate the text updates. I felt like they kept me up to date with the progress of my repair. I'm completely satisfied with the repair job, it looks brand new again. Thank you again. I would definitely recommend your business to friends and family
Good job, curtious personnel and timely completion of the work. Very satisfied.
I am very happy with the service that's Service King provided very pleased thank you
Brad was very helpful. He kept in touch several times a week.
You do a great job and youbalways get the done in a timely manner. And great about letting us know step by step whatvis going on with tepairs.
Service king exceeded expectations and even returned my car back to me earlier than the estimated time. I also received follow up calls to make sure I was satisfied. Thank you!
Everyone's always so nice, helpful and very quick turnaround! Always a great service!
Love the updates through texts!! Let me know repairs were running in time which was much appreciated.
Great body work and customer service! Will recommend.
My service advisor, Greg Hoyle was very professional, friendly, and knowledgeable. I trusted him to handle the repair process, which says a lot for me. After a brief inspection of my vehicle, it appears that your team did a quality job repairing the vehicle, and in a very timely manner. I will recommend this location to others in the future.
Work was completely quickly. Excellent quality. Superb communication! Thanks for a job well done!
Vehicle Make : Mini Cooper
Thanks, good job!
I will let u know if any comment comes up.
Service king exceeded my expectations. They did an excellent job!
Looks like they did a great job on the repair !
Everyone was awesome! They helped make my car accident less stressful! Thank you!
Job well done, truly professional kind of service
Service King did a phenomenal job on my car
I was disappointed with how little communication and updates there were and with how long it took. I had no car for over 7 weeks.
Thanks for reviving my can, both outside and inside. It was a nice surprise to get into my car and noticing that the inside was cleaner then when I dropped it off.
Your staff was so nice. And the service to my GMC Arcadia...was done in a timely fashion and looks like new again...
Great job guys
Vehicle Make : Mitsubishi
I was very satisfied with Service king i didnt expect such good service and they went over the top by washing and vacuming my suv
Overall very good job employees were friendly minor thing that needs to get fixed but service king will take care of it so I'm very pleased.
Service was friendly and quick. The quality of work was good.I would recommend Service King to others. Overall a very agreat experience!
Thanks Service King!
I liked the text updates so I knew when to expect it to be done. Thanks to the entire TEAM at Service King.
Brad in the E Dundee office was Great to work with.
They were extremely informative about what needed to be done. The work was excellent. They also arranged for my car rental and kept me informed of the repair progress. I would recommend them to anyone.
I was completely safety with their work and plus they have saved me a little bit money from unnecessary part replacement.
Great Service and quality work. Car looks like new.
Very professional and courteous. I would trust them again. Thanks Scott E Jensen
All was good except for couple flip-flops on when car would be/is ready
Great job keeping me posted. Very friendly as well.
Job was done in a quick and timely manner. Thank you!
The gentlemen at service king finished the vehicle at the time promised, the job looks very good from what i could discern. 10 out of 10, thank you guys.
I've always heard great things about your company but it was unbelievable on the customer service you guys have done above and beyond a great job and will definitely recommend you place to all my friends and coworkers thanks again for the outstanding job you guys have done
Excellent repair work and fantastic customer service
I had the best experience ever with service king. They did everything perfect. I hope o don't have to go back! :). But service king is deffinetly the place I will go if need be!! Thanks guys. You are the best!!
Great friendly service shop. car returned very clean after visit. Prompt updates on how status of car.
Brad and the crew were extremely polite helpful and timely throughout the whole process. I will recommend your shop and definitely use you in the future, if need be. My car looks beautiful!!!
The car looks great and I was kept informed the entire time.
Brad was great! Made the whole ordeal bearable! Responsive, professional, easy to work with!
They keep you well informed how the work is going,Try and get you back in your vehicle as soon as possible. There easy to work with. I will use them again and let family and friends to use them.
Greg Hoyle was very helpful. Greg was in contact with us throughout the whole process and was a pleasure to work with.
When I picked up my car after hours. My tire pressure light was on. 3 days later I need to go back to have the stripping repaired
I like how you kept updating me every week
Very speedy job. The job looked like it was done very well.
Great job finished in timely manner.
I was not completely happy with the fitting of the bumper, it was raining & the car was outside in the rain as was going over the repair. I understand its plastic but it should line up and fit perfectly in my mind. The lifetime warranty is nice in case there is any further issues. Greg answered all my question, but in my mind I expected it to be perfect,like new.
The employees I dealt with were very courteous and professional. I would seriously consider using their services again if needed.
The repair looks great! Thank you for your quick turnaround. We appreciate it.
They did a fantastic job. It was incredibly fast i thought as well. The last time i had a vehicle in at gerber collision and glass in aurora they took forever! Service king did it in a week! R u kidding that's awesome! Great job guys! Keep up the good work!
Awesome customer service.
Professional service start to finish. I will recommend their services to any potential clients.
Staff was very professional and friendly which is a rare combination. Easy to do business , very helpful.
Few areas where there are small bubbles in the paint job.
Vehicle Make : Mitsubishi
Highly satisfied! Had all my questions and concerns addressed! Great experience. Jim was really helpful. Will be returning for my next repair ????
Awesome job!!! Awesome People to deal with!!
I like the updates I received on the progress of my car repairs.
Brad was thorough in explaining the job. He followed up to let me know when the car would be done. I'm happy with the work and the price.
They were fast, friendly and did a great job! My car looks like new! Thank you!
Service was beyond exceptional. Not only was my car repaired better than new, everyone actually went out of their way to accommodate me and take care of me. Honestly, I was extremely impressed. Even when I was going to be a little late picking it up -- after the shop was supposed to close, they made special arrangements to make it easy for me. Good service is expected. Exceptional service is so much appreciated.
Excellent. Work very satisfae
They did a great job.Job was done on the time they said it would be done
They kept me informed on the progress of the repairs and were very courteous!
Vehicle Make : Volkswagen
Great communication and follow up throughout the process.
Every thing was done well, from the time I brought the car in until I picked it up, thanks