Very appreciative about the constant communication. Great customer service
The repairs took over twice as long as initially quoted. I understand that it was around Christmas time, however this was also known to them. Also the communications about the delay were very sporadic and needed to be initiated by me.
Excellent service, thank you Ronald Davis
Vehicle Make : Mini Cooper
Thanks! Great job. Glad to have car back!
excellent service. Ron was a great service person. Kept me informed and very personable!
Thank you for going above and beyond my expectations in repairing my car. My car looks good as new and was also excited to see you cleaned the inside as well - I know it was pretty filthy when I dropped it off with you guys. Thank you also for helping to deal with the rental car company Hertz. I also appreciated the thank you gift bag that you left me with; that was a nice touch. If I have any other car repair needs I know who to come to! Thank you Ron and Service King!
My iPhone has been missing and I reported it to Ron and I heard nothing
Incredible communication, service, "transparency", and finished work. Ron was professional, thorough, and had a high degree of integrity. I am almost disappointed that Service King doesn't offer other services. The service, people, and technology are that good!
Ron was great and made sure we were taken care of!
Everything was awesome. Thanks!
I loved that my car was clean AND ready early. My previous experiences with repair shops was not good. This was great!! Thank you!
Vehicle Make : Volkswagen
Anthony was great! He assured me that the car would be ready in no time. I appreciated all the updates as well!
Seamless and smooth process, really professionally and courteous
Perfectly done and finished ahead of schedule. Great job!
Service was amazing. Ronald was awesome. If you were full service I would bring my car back for everything.
Great people. Polite, friendly and prompt. Car looked fantastic!
At was clean inside and out. Felt like new. Gave you folks 5 star review on Yelp.
Vehicle Make : Volkswagen
Ron was a very good client lead and made me comfortable with your capabilities. Thanks!
Paul is awesome. Both professional and friendly. My car looks beautiful. Can not even see where I hit the tree. I will always recommend Service King.
Great customer service, quick repair, excellent work. Also appreciated the tect updates.
The repair was done very well. The only problem we noticed is that the left front turn signal is out.
I had an excellent experience
The staff was friendly and completed the repairs in a timely manner. The communication between Service King and USAA made it hassle free.
Service King was very accommodating for my car repair, and they even completed the job days earlier than I had initially thought.
Very professional. Had a great experience.
Ron was excellent to work with. Quick turn around time, loved the fact you cleaned my car inside and out too!
Thank you for a very positive experience.
Definitely recommend you all to friends.
Professional and Courteous.
Nice job all around. Thanks for also cleaning it thoroughly. Great customer experience.
Fast, courtesy, helpful, knowledgeable and service oriented.
Ron was a delight to work with. He stayed late so I could pick up my car a little after 6. I am very grateful.
These guys did a great job! I was always fully informed as to what was going on, and when the car would be done. The work looks great. Thank you service king!
Everything went perfectly and the repairs look great
Great job - and I really appreciate how well my car was cleaned before I picked it up!
Aubrey was very professional and the repair looks fantastic.
2nd vusit in 4 months. Very good service.
Loved Ron Davis and his great communication . Took great care of the car.
Customer service and work on car were excellent! Loved the constant communication. I have never had such great customer service. Many thanks
The service on my car was fantastic. The customer service was impeccable and I am well pleased with how knowledgeable, thorough, welcoming, and, friendly the employees were. I appreciate the handeling and fixing of my car and I can truly say it was in good hands. Well Done! I also appreciated the updates via text and quick turnaround in returning phone calls. I am thoroughly impressed and appreciate the service provided. I would highly recommend Service King.
Paul was very professional and explained all the details very clearly! Thank you !
The team did a fantastic job and finished a day ahead of schedule. Thank you
The entity process was easy and care free. I loved that I was notified every so often throughout the repair of my car. Aubrey extended his assistance the entire time and told me to contact him if i had any further questions. I was also pleased that my car was complete before the original quote. Thank you so much.
Thank you for the great service.
Vehicle Make : Mitsubishi
The manner in which customers are informed about the vehicle status was incredible. Thanks
Ron could not have been any better. And you got my car repaired and half the time that was estimated. That made me very happy.
The quality and detail of the repair was amazing. Through the communication I felt completely involved in the repairs that were taking place. I would definetly recommend them to anyone looking for collusion repair.
Thank you for all your hard work getting my car back to me. It was easy and stress free... And the car looks great! (Y'all even vacuumed it!)
Very friendly and great staff!
My new bumper looks great. Thanks
Ron and company were extremely curiosity and effective. The work looks fantastic!
The service by Ron Davis was great! Everything went smoothly!
The overall service was Great! Quick sign in, professional analysis and through review of needed parts. Repairs were done timely and the car was returned sooner than I expected. Ron was a great service representative and I appreciated his efficiency and customer concerns regarding timelines.
Paul was excellent to work with! He was friendly, helpful, and efficient! He made the process of servicing my car as pleasant as it could've been! And the bag of goodies at the end was a fun surprise. Thank you so much!!
Ron was awesome! I will definitely be coming to him with any problems I have in the future!
Was very well taken care of
Liked the text messages on updates.
Nice work! Looks like nothing ever happened to it which is the way you want it!
They missed pinstriping on the front bumper. It was noticed before I picked up vehicle and arrangements were made to correct the miss. Overall work was excellent but for as long as you had the vehicle to repair and even gave you one more day to finish since some repaint was done, something simple although small detail should not have been missed
Vehicle Make : Volkswagen
Great job done on due date promised!
My car looks like new! They kept in contact about my car, I'm very pleased
I love how professional Service King is and how they always kept me up to date on what was going on with my car. Service King is amazing and I will recommend it to all my friends and family.
I felt taken care of. Thank you for treating me as an individual and taking care of my issue. I never felt like just another customer so "get in line".
Ron Davis did a great job keeping me apprised of the progress throughout the process. The vehicle looks great.
I apreaciate the good communication updates. Topped of with an excellent repair of my vehicle.
Fantastic!! Thanks for helping me with kids car seats!
The service was amazing and the car looks amazing !
Very professional. Consistent and thorough
communications with clients. Excellent body
Great job! Curry, my advisor, was amazing!!! Kept me informed throughout the entire process. Excellent customer service!!!
Repair looks great. Friendly staff. Thank you!
What a great staff! Everyone was so professional. My advisor Curry was great. Even helped me with a schedule issue because I had to be out of town. Hope I never have the need again, but if so, you are definitely going to get my business. I also let my insurance co. know how happy I was. Thanks!
The only issue I encountered was that the text messages about the status of the repair were completely wrong and therefore unreliable. Big you cannot issue accurate status updates, don't send texts at all.
They made this whole process so easy for me, from start to finish. I love the text updates and how quickly they got back to me when I had questions. I will definitely use this location in the future!
Very appreciative of daily up to dates. Staff was professional in every way. My car repairs were completed way ahead of schedule. Cars repairs were no longer a worry for me. I would use them again and certainly recommend them to all my friends. They are a 10+ in their industry.
Very smooth process. Great communication with the shop. Curry was great to work with and kept me updated throughout the process.
Everyone was so incredibly professional, kind and courteous. Our experience was exceptionally positive and we appreciated all the updates via text.
When I got my vehicle it was covered in dust on the interior. Literally the passenger side seat was caked in dust. The dust continued to the entire back seat and the back of the drivers seat. It is also dirty on the inside of the doors. There was also a Powerade bottle and a cliff bar wrapper left in the car that was not mine.
If you guys got my car completed a week before the target date that's awesome, but if it's not complete then don't tell me to pick up the car. The least you guys could have done is cleaned the dust off. Now I have to go and clean it all out which is now every crevice because dust goes everywhere. Not happy about having to do that.
Great service advisor and they did a great job on the repairs. It will definitely be my service provider of choice in the future.
You let the battery die down on my car so that when I got my car from the service center to my house and then tried to start it back up, the battery was completely drained. Somebody left the door open or a light on in the car draining the battery completely. This would've been obvious since you had apparently jumped the car before bringing it to me. As this car is used in commerce, I could not put it back on the road until I could be sure the battery charge was high enough to start up again (after also charging while driving) without concern for my passengers. Upon seeing this, Service King should have taken measures to ensure I would not be stranded due to carelessness of one of their employees leaving a door open or light on in car.
Ron Davis did a great job keeping me posted on the progress. Car looks good. Ron made the whole experience simple and great!!!
Bumper not properly aligned with fender. Bumper not fully painted to match car.
The service was really nice and professional
Great service from start to finish.. My service advisor kept me updated along with the text updates.
Ron Davis was friendly, courteous, professional, prompt with communications, and everything a customer could want him to be. The woman at the front desk also had a friendly smile and greeting for me when I came in. The gift bag was a surprise and a nice touch. The repair was done in two days to my satisfaction. Would highly recommend you to any friend.
Paul was very good about keeping me in the loop through the entire repair.
Amazing service. Timely updates. Ron truly knows what client service is all about.
I thank service king they let me know every thing where done by keepiing me up dated with work
Vehicle Make : Mitsubishi
The entire experience was outstanding from the moment my vehicle was picked up and the level of customer service was impeccable with each person I dealt with. I will certainly recommend Service King in Aloharetta to anyone I hear has car trouble and needs a repair.
Great job with the repair and great job with communication throughout the process. Ron was great.
They were very good at what do,in my book they a fantastic job they are the best an i thank them all
They were fast, did a fantastic job of keeping me informed on every step. Andrea who was my servic tec, was very helpful, professional and courteous.
Happy my insurance company recommended service King!
Good work and good advisor
Great price & work
Aubrey was very professional
Paul Cullen was courteous, professional and virtually immediately responsive to all questions I had. My vehicle looks great after the work you folks did.
Staff was extremely helpful. They were nice and to the point. Mr. Cullen was helpful in getting my car fixed. I was in and out. Quick. Keep up the good work.
I love the attention to detail there were great in keeping me informed great customer service and work fantastic
Everything seem to be going good with my car. The customer service was great from the time I began to the time I left .Paul informed me on every update he really helped my mind considering the situation.service king really impressed me thank you
Very good experience. Quick and great communication.
Thank the team for excellent service.
Great job, vèry happy with the work! The customer service and communication was terrific. Thank you!
Paul and Aubrey were great. The service here is amazing. If I ever have anything else wrong with my truck I will not hesitate to bring it to Service King. Top of the line!
Excellent service! I am 100% satisfied and will use Service King again.
Vehicle Make : Volkswagen
Worse experience ever!
I was kept informed throughout the entire process which was awesome! My car was washed and completely detailed upon picking it up which I was not expecting. Service King definitely went above and beyond!
My service advisor was Ron and he was excellent. Highly recommended !!!!!
Service and communication were excellent. Pleasantly surprised at the car wash and clean interior. I would highly recommend to anyone.
Ron was attentive and professional. Thank you!
Service exceeded my expectations
Ron was amazing! Really understood that the car was utilized as a tool for our business and made sure the car was ready as soon as possible! Beat the original date by almost 2 weeks! We will always use them!
Ron is great to work with!!!
Service King did what they said they eould do as fsr as repairing my vehicle and getting it right. Thsnk you.
Great job on repairing my MDX. Ron kept me well-informed throughout the whole process and my car was ready earlier than anticipated!
I was highly pleased with how Paul updated me with a text or phone call to inform me of the progress of my car. Also, plesantly surprised that my car had been washed AND vacuumed. I would definately refer and recommend my friends and family to Service King for their automotive collision damages. I am one highly satisfied customer.Oh, and the gift/snack bag I received upon checking out was an added bonus. Keep up the great CUSTOMER service.
Signed, Michael B
Ron was excellent. He explained everything perfectly and kept providing me status on time.
Great service. Ron was very helpful and kept me informed at every step. Also think the text message updates are great. Thank you!!
Friendly, professional personnel. Really liked the
daily text messages updating the progress on my
car. Thank you. I will recommend your company to
anyone who is I need of repair work!
Extremely friendly and helpful staff!! Also I loved this text message feature and being kept so on the loop with the repairs.
Thanks for keeping me informed of the expected date of completion. Thanks for the great detail job - my car looks like new.
They did a great job! I really appreciated the text messages updating me on the progress of my car. They were extremely professional and helpful.
The service was efficient and I was kept updated on the progress. Both were very reassuring!
Exelent job and service . Thank you !!!!!!
Thank you Ron, Paul and the entire team.
Curry did an excellent job on both cars. He was very helpful since the beginning of the process and kept us very well updated.
Everything went as smooth as can be. Thanks Ron
I'm very satisfied with Service King ,they were very professional
And careful, I revived text message every day about the progress of the service
Really helpful, especially with front desk CURREY MAWER which was extremely
Careful and helpful .
Thanks SERVICE KING.
Vehicle Make : Volkswagen
The text updates are very helpful. Thank you!
Currey did an excellent job keeping me up to on my car status. Jon was complete days in advance and it looks great!
I was pleased from beginning to end with the Service King process. I worked with Ron & was extremely pleased. He maintained contact with me on a regular basis. My Father had a paint & body shop so I feel as though I am not the typical SKing customer. My standards & expectations are much higher than the average person walking into your business. My husband & I both own our own businesses & would not only love to have Ron on our team but would highly recommend Service King, (I already have)!
Tammi Brooks Aiello
The repairs were done pretty quickly. The whole process was very smooth. The text updates where very helpful.
Got my car back as clean as when I dropped it off. Courteous and professoonal staff.
As of May 19, 2016 I am satisfied and don't see any visible problems with the exterior but was disappointed with how dirty the car was inside. Dusty debris, black stairs on rear ceiling trunk.
Car finished well before estimated date with seemingly excellent repairs. Looks like new. The text messaging system kept me informed and Ron was a great help. Ron was always there to answer my phone calls and provide me with a real time status update of my vehicle. Thanks Ron and team!
The name of your business has changed. But, the most important parts of your shop is the attention to detail, the warmth of your employees and how happy you've made me by doing a fabulous job on my vehicles! Thank you for once again, a job well done!
I liked getting the texts on how the work was progressing. It made easy to make arrangements for picking up the car. Everyone was very professional and very customer oriented. Really appreciate how they went extra mile to wash the car. The bumper looks great. Thank you. Service King.
I had more damage after the repair that Ron tried to fluff off as nothing.
Very organized and professional. Kept me posted through the entire process
Everything was great! But don't text people these surveys at 7am on a Saturday!!!!!
Not only was the repair of high quality but our car was delivered cleaner than it's been in a long time.
The work was done in a timely manner. I appreciated the updates.
Vehicle Make : Volkswagen
Not satisfied with how the repairs look
Ron was great to work with! Everyone I talked with was very nice. I was extremely pleased that my car was actually ready 8 days soon than expected! Thank you for the continual updates via text message also! You guys rock!
The scheduling process is crap. Called several times, couldn't get an answer, when I finally did get an answer, I had to tell her all the information that was already in your computer from my estimate, then after all that, she entered the date of my repair incorrectly. Why couldn't I just have had the guy that did my estimate make the appointment? BUT I couldn't be happier with the repair, the workmanship and the service. It was the national scheduling that was just crap.
From the moment I brought my car in I had a great experience. Currey was friendly, attentive and very knowledgable. Everything went very smoothly. I loved receiving updated text messages letting me know the status step by step. The work on my car took no time at all and I had my car back the next day! That's what I call excellent customer service! If I find myself in need of further body work on my car I will not hesitate to bring it back to Service King! Thanks for a great experience!
Excellent staff and excellent service. I received my vehicle 3 days before I expected it. This was Awesome!
The Whole Staff was Great & made my experience great . I am a customer for life!!
We'll be back next time we need body repair. Thanks, Ron.
It was a very nice experience
Curry provided excellent service from the time I dropped off my car until up until I picked up my car. The daily updates were perfect and eliminated the need to call and check on status of the repair. The bag of treats solidified the overall experience. Your team did a wonderful job. I would definitely recommend your services.
Fantastic customer service - I can't thank them enough for their kindness, timeliness, and positive attitude. Hopefully I never need collision repair again but if I do, I will definitely return to Service King.
Good experience - a little disappointed that the estimated delivery time shifted and I had to find out via text, but other than that things were good.
Service was excellent! In today's fast-paced world of get the customers in and get them out... And do it is profitably as you can! It is hard finding a company and service group that meets the level of service that I received from Ron Davis and the entire group at service king. Your facilites employees are proof that operationally you're hiring practices are above average! It is hard finding employees in today's business world that not only truly do a good job but care about doing a good job and it is very apparent that Ron in the entire group at service king cares about the customers and the job that they are doing. Your group in Roz well is a rare group they are not the norm because of the service that they deliver please let them know and please tell them thank you from me Stuart K
Your team was professional, efficient and courteous from start to finish. You kept me updated all the way through the process and the entire experience was a pleasure. Thank you for doing such a great job of repairing my car and of connecting with me at every point. Great job!!!
Warm regards, Sue
Paul was excellent in explaining the process and providing regular updates on progress.
Thank you guys for gwtting the car back to me in time to start my manager training.
Appreciated that they were able to finish so quickly
The service was unbelievable. My car is perfect. They were finished in 2 days when I was quoted 8. The gift basket in my car and the cleanliness inside was such a great surprise! I will definitely be a service kind customer for life.
Communication was great and friendly. But just noticed something that I'll have to take back to have fixed
Currey Mawer was great. He kept me informed of the progress the entire time my car was there.
The car wasn't received when promised. I was told there would be some minor touch ups made where chipped paint was missing and that wasn't done. I said I would pay extra for that and I guess that was ignored.
Great service every step of them process!
Thank you for your quality and prompt service. The staff was friendly and courteous.
Currey was extremely professional. Kept me posted on updates. Very accommodating to my schedule. Simply amazing. Their work were impeccable.
The team should have returned the items to the trunk
It was great! Loved the texts and everything was on time and as promised. Even received an unexpected detail service. Very pleased with everyone!
Only issue was it took 8 days longer than originally estimated due to shortage of labor. People were great and knowledgeable. Car looks excellent.
Friendly and courteous staff!
Excellent communication about my repair and friendly service.
Perfect experience! Love the text! Car looks great! Great staff. Clean building!
Paul is always professional and I trust him.
Service was handled smoothly.. Thanks for ur efforts..
Huge footlong scratch on new bumper. Have yet to call me back to fix something they did.
Paul was fantastic and the shop did amazing work. They really went out of their way to make sure the job was done right.
Paul Aubrey (sp?) was very good. Respectful, truthful and a professional. The work was well done and the car was returned very clean. I would recommend this company to anyone. Thank you!
Great customer service, friendly staff!
My car looks brand new and service king used Infiniti parts so I'm happy!
Currey Mawer did a great job. Repair completed in one day. Excellent service.
I really likes the SMS messages to keep me up to date on the progress. Everything went smoothly and the vehicle looks great.
Very good overall. Unfortunately my phone never was transposed so I never got updates. Pls double check phone number entries!!
It seems like they went above and beyond the call of duty. There was frequent communication. Also the car was cleaned up very excellently both outside and inside when I received it back.
Excellent service. Thank you!
Best customer service I have had anywhere in a long time.
My service was exceptional!
Very professional with quality work.
I was kept informed during the entire process.