Crash Champions - Blue Island

My car was delivered to the shop in full working order. Minor damage to the driver side door was repaired satisfactorily, however, calibration issues caused a delay in completion and ultimately the car had to be towed to the dealership because it was not functioning. While most of the communication from Crash Champions was effective, communication on the day of pick up was misleading. I was sent a text that the vehicle was ready. When I arrived, the person handling my car repair, was away at lunch along with the manager. The front desk staff put a call out to the person overseeing the repair to locate the keys. The interior of the care had not been cleaned. I reported this to the front desk staff member and she said I would have to wait until they returned from lunch. During the phone call there apparently was no instruction that I should not drive the car and should wait for their return back to the facility from lunch. I was given the keys and drove away, but within a half mile or so, the electric vehicle was inoperable. There were complications with the repair related to calibration, but again my vehicle was in full working order when it was driven to the facility for repair of the door, and following repairs was not drivable due to electric calibration issues and loss of electric power.

The staff was friendly and when I saw a flaw, it was corrected right away.

I noticed my gas inlet seems to be to high tried pumping gas in it and the gas nozzle seems to go in with difficulty never had that problem before. It looks like it’s protruding up to much. needs to be adjusted

Mario es una excelente persona y súper atento y amable ,,, y gracias a todos los trabajadores que arreglaron mi troca y bendiciones para todos

Ok. Excellent from the first call through to the pickup.

Gave updates as repairs were made. Kept promise when car would be ready. Great job!

This is my second time I brought my car to Service King and every time they did an awesome job??????????

Outstanding , Phil , Raffael, Cassandra. Really cared about me. They went above the extra mile. Thanks Lori M

The small panel wasn't replaced. My insides interior leather seats are filthy with white dust. Carpet is covered white dust. I've never had this experience before as this was my choice to use you.

So far so good

I appreciate the great job done on my car I will let friend and family know thanks for a great job well done

I was impressed my car was completed a week earlier than I expected. I was truly happy.

Amazing service. Always had updates on repair

My car is not complete and now in need of a tow back to your facility.

I liked your job.

I don't like the fact that if I see something wrong with the car just fixed It??? Don't send me to an l whole lot of unnecessary crap!

I am very satisfied and pleased with the repairs. Thank you

Keep up the excellent work.

Good timely work and good customer service

Mario handle my claim in a very professional way always keeping me informed. Work done in my car was impeccable.