Bob from Service King in Blue Island, IL is incredibly rude as is his manager. Bob misled me on how long my car would take. I had minor damage and he had my car for 10 days and pushed back the completion date 3 times. The cost of my repairs was being paid for by my insurance company and they were told the cost is 926.72. Bob ended up doing more work and did not get payment consent from my insurance company and did the work anyways. The total cost ended up being 1500.00, and he threatened me over a mistake he made. I will NEVER bring my car back there and would highly recommend that no one go there and I will be posting on every social media account imaginable. Someone like Bob should not be working with the public.
What a great crew great experience
I appreciated being kept informed as to the progress on my car repairs.
I did wait for a month, because the job they need to be done on it from the car accident by another person, they did a great job on it, Bob Florence update me on the car every week, and when I pick my car up, they were very nice and a warranty on the ,long i keep the car to be fix. Thank you!
You guys did an amazing job and I was happy with his speedy service
Fantastic communication and excellent body work!
I'm very satisfied with the service.
Thank you Service King for your excellent wotk overall.. I loved the way you guys kept me informed about every step to get my car ready and running.
Every one was so friendly and accommodating. The repair work on my car is perfect The guarantee package was unexpected but appreciated.
I appreciate the regular updates. I never felt like I was a number just waiting to get serviced. I felt taken care of every step of the way. Superior customer service! Thank you very much!
Appreciated the frequent text updates on the status of my vehicle
Excellent job always was well informed.
All of you were professional! Much appreciated!!
Great job -- thanks so much for everything!
Bob was very helpful and polite. He kept me posted on my car status every step of the way. I'm very please with Service King services.
Very professional. Good customer service. Ken you did an awesome job.
Your team did a good job and they work fast.
It was great! I was kept up to date on all progress. The turnaround was fast, too! The work looks really good and I'm very pleased with my experience.
I happy with customer service fast and professional ????????
The exterior and interior of the car was absolutely flawless. Thank you for the incredible service!
I really appreciated the way I was kept updated on the repairs to my vehicle. I also like their professionalism in the way they informed me of all the repairs that were needed.
I loved the texting through out the process telling how things were going.
Thank you. The process exceeded my expectations!
Great response and updates service!
Most importantly, thank you for extending your customer service after 6pm.
I got caught by a VERY LONG train????, and you waited for me to pick up my car.
Great service, kept me informed throughout the whole process. Very professional and friendly. Kudos to Ken Kamba and his team. Thank you all
The hood and the bumper has not been rectified
OMG. My neighbors came outside commenting
On how great my car looked. It looked like it did the day I bought it. The repair job was excellent. And The customer service was superb. I didn't Have to wonder when my car was going to be ready because I received Text messages all along the way. And the car was ready when they said it would be. A thoroughly satisfying experience. I have State Farm and if anything ever happens to my car (God Forbid) I'm going to request Service King if I need any repairs.
I thank you all for the work you did a great job n also keeping in touch with me every step of the way i really like that
My car looked wonderful! I appreciated the care the staff gave to me. The text that I received with updates was awesome! Thank you to everyone!!!!
i was happy with the service. Rodney would let me know the process of my vehicle and keep me updated on everything that was going on.
Your continuous contact and updates are very good.
can't think of any improvements.
Service was excellent and the agent Ken was honest and professional.
My contact Rodney at Service King did an awsome job. From initial review of work and giving a constant update on status. I appreciated his work along with those he did the work.
I need to bring it back because theire some papers wrap around the gas dispenser. Other than that I'm completely satisfied with the job they did
The service was excellent and the staff remained professional at all times. I especially liked the text I received thanks for everything ????
I am very satisfied with there work, they are very fast and well done. I very much appreciate there customer service. Thank You
The staff was exceptional. My service provider was ewent above and beyond to make sure my car was taken care of. Kenneth Kamba gave me constant updates regarding my vehicle. I appreciate his professionalism and customer excellent customer service. I'm pleased with my service.
Thank you for outstanding work. It was greatly appreciated. Rodney is my new Best Friend.
My car looks good but drives terrible.
Shoutout to Bob who worked diligently and advocated on my behalf with the insurance co to resolve issues.
I told my family how fast that you completed the work on my car and the extra care you provided. Will continue if needed to send business to you. Thanks again for taking good care of my auto. My recently deceased husband bought that car for me.
The staff there is amazing... Very nice and friendly, Rodney is just awesome, keep up the great work!
Good Evening, I was so impressed with the service that I would recommend others for their phenomenal service. Very perfessional at all times. Most of all. I liked the text messages and phone call to let you know step by step what was going on with your vehicle. When they started and the completion. And when completed it never looked like it was in an accident. I'm very satisfied. Rodney was phenomenal. And the team members were awesome. Thanx again. This was my first experience with service king.
25 days felt like forever. I appreciate Rodney updating me.
The communication was great. I enjoyed the text and the phone calls on all of the updates on my car. Keep up the great work.
Everything went very well and fast. A+
I am VERY satisfied with the customer service,timeliness,patience,work ethics and over all professionalism of the Service King team at the 139th store. Thank you all for your part in getting Wyatt (my car) better. Keep up the dynamic job. ?M.Morgan
Vehicle Make : Mitsubishi
Loved the updates. and the fast service my car looks new again
Your team, gets 10's all across the board: courtesy, professionalism, services, and punctuality, the whole nine yards. I give thumbs up to Rodney McDonald, for his professionalism, and his personality. I would recommend you guys to anybody. Thanks for your help!!!!!
They were efficient and very helpful. I'm truly glad about the service I received.
Rodney was great and very thorough with his explanations. Overall we had a good experience.
The guy I was dealing with (Kenneth Kamba) Offended me by bringing up the co-pay how they do not except cash. When I got there to pick my car up the first thing out of his mouth was the co-pay at least let me see my car first I was very disappointed
I appreciate the regular updates on the repairs, the courtesy of your staff. Thank you very much.
The updates are comforting. Rodney is very caring.
My bumper was not repaired properly. Ken told me to come back anytime during the week day to have it corrected but that's an additional inconvenience on me . Not happy they didn't notice it themselves.
I am very pleased with the service and the work done on my car
and I got my car back earlier than expected.
Thank you Service King.
Vehicle Make : Volkswagen
Ken was awesome!! Will definitely come back for future business and will recommend
Mr Rob,was truly a gentleman he answered all my questions.my car looks and drives perfect.I truly recommend Service King to anyone.Thank You for your service.
My experience was a good one.. Will recommend
I chose Service King to repair my vehicle because of the professionalism and atmosphere of the shop. My Service Advisor, Rodney McDonald, was very professional and hilarious at the same time. Love is personality. He made the entire experience welcoming in spite of why I was there, to get my vehicle repaired after a hit and run! I also appreciated the text messages keeping me updated on the status of my vehicle! Keep up the great work Service King!
Everything was explained to me. The job was well done. I either got a text message or a call letting me know the progress. The process was smooth. Thank you for your help. I would recommend you to anyone who would help. Thanks again.
Just keep on being the professionals you are.
Bob was very helpful thanks for everything
Thanks for your services. I'm happy for the work that you did on my car.
Excellent customer service and great repair work!!
Service & Repairs on my car were well done
Bob who took care of us was extremely helpful and effecient. He was able to have our vehicle ready ahead of time.
The service took longer time to complete,but was happy everything went ok.
Very prompt, professional and personable
Amazing service! Staff was very friendly & my car was done so quickly!
Since Allstate wasn't going to cover the paint on the lift gate (I had paint there before the accident, the collision knocked it off, and I didn't know the prior paint job done before I bought the vehicle in January 2014 was bad), I would have appreciated the promised call on Thursday so I could have gotten an estimate for that. While it was there I could have had that repaired. So I don't feel my car is fully repaired since I didn't know the paint job was bad before this accident.
Job well done and customer service was great.
Satisfied with the work done
All the work was done in a timely manner and they worked with my schedule
Rodney was very professional. He had a great attitude and he knows his job. I really appreciated all the updates regarding the work that was being done on my car. It was a great experience. If I need work or know of someone that needs work I will definitely recommend Service King Blue Island.????
I'm very pleased with the excellent customer service and appearance of my car repair!
Was very happy with the repairs and the constant communications from Ken concerning the progress of my vehicle, it took a little longer than expected but that was due to a mix-up with parts. Very pleased and would refer friends to your shop.
Rodney was very helpful! My repairs were done quickly, and I was kept informed during the process. Thank you!
Service King rank #1 with me. They did excellent job on Camry repairs. Ken was very professional and kind with updates and stages for Camry repairs. Thank you Service King for excellent and professional services to provided me.
Very helpful and knowledgable staff. Rodney kept me informed throughout the whole process.
I received great service, for myself it would had been better if I could have brought my car in for an estimate and had the option to return at a later date, but none the less, I' satisfied, thank you
Very quick turn around time and great communication from Bob and text message updates. Great service!
I was always informed at what step the repair process was in. This to me is an absolute ease of mind. Your company and employees are a credit to your profession and industry
My first impression is the same as my last-very satisfied with my service and my professional treatment. I hope to never see you again however if life sends me your way I will be most happy to do business with your company. My car looks great!!
Excellent customer service. My car was returned on time. Beautiful work.
The Customer Service is exemplary! Rodney is the best! He always has a pleasant attitude and goes beyond to make sure your experience with Service King is a good one.
The door looks like it did before the accident even better. Great job guys.
Continue to provide good service to your customer
This is a very caring group of people. This service was rendered at a time when I'm dealing with some family issues. During this time my brother was ill and they remembered to ask about him when I picked up the car. I told them that he had died yesterday. Their kindness and sincere conbolences were most appreciated. One does not normally get this. It's wonderful to know that it's still some caring people. Thank you again and Blessings to each of you .
Great Service, good follow up and done in a timely manner. Thanks
They were very friendly they treated my car as if it was theirs Ken was fantastic he kept me informed about my car throughout the whole process which made it a lot easier they also clean the inside of my car which I really needed it LOL thank you so much for taking care of my car and making sure that it looks perfect I would recommend you guys to everyone I know
Thank You So Much, Everyone Was So Nice & Extremely Proffesional!!
They kept me up to date on the progress every step of the way and repairs were completed on schedule.
Rodney was awesome! His customer service skills are fantastic!
Muy buen Travajo que asen yo estoy muy contento por lo que Isieron a mi Yukon gracias yo les voy ayevar otra ves mi Yukon para que le agan otros travajos gracias atodos Los que travajaron en la Yukon
Rodney my advisor was AWESOME!!!
Excellent service. Was updated everyday on my car.
Everyone was professional and friendly. I received updates letting me know about my car and they did a great job! I would recommend Service King.
Very nice people. Kept me informed daily.
The technicians did a great job on my car...making it look new again! My service advisor Kenneth was very knowledgeable and awesome customer service. I Service King sent me every day alerts about the progress of my car.
The service on my Lexus was EXCELLENT! My service advisor kept me well informed through every step of the process and the workmanship was second to none. I was extremely satisfied with this shop and I will recommend them to all my friends and colleagues. I definitely do business with them again! Thanks Service King!
When I got my car, the activated headlight warning light was on, the head light don't move as they are supposed to. Your representative acted as if he had no idea what's wrong. I want my headlight working.
Vehicle Make : Range Rover
Ken was extremely helpful and informative about making sure I was in the know about my truck's progress!
Service was great! Car was ready when promised ken kept us informed all the way until completed. great job!!!!!
We really appreciated the updates received throughout the repair process from Ken. We were very pleased with the repair work. Thanks for returning our car to us good as new!
Bob you to man and Alicia I believe the girl at the front desk very professional just you know very on point still satisfied and I would recommend your business to anybody who I needed some service
Repaire was done in a professional manner and on time . Excellent costumer service.
Thank You .
Absolutely Ken kept Me constantly updated on the Company's expectations.In fact my Car was ready a day earlier than noted.The replaced bumper is shining with a heavy coat of matching paint.Thanks so much !!!
Me second time having repairs done on my KIA Sorento and I am very satisfied both times. Thank you to Kenneth for keeping me updated. Very friendly and professional. Keep up the good work.
We ar very happy For this service in My car
Miguel ngel Rodrguez
Your team kept me very inform on the progress of my car
Very satisfied ,good job 100%
Awesome service and very informative! I felt very comfortable with my car being repaired at the establishment. I truly appreciate having my car back earlier than expected. They did a wonderful job where the accident occured...They will be recommended!
Bob was assigned to me as the contact person of whom to call for status of my Jeep. He was consistent in keeping me abreast of progress and above all courteous and professional. Thank you Bob and Service King for providing world class seamless customer service! You ROCK!!!
Professional, polite and skilled. Timely progress reports. Well done.
I appreciated being kept informed of the status of my vehicles repair in a timely manner. Prayerfully I won't have to experience repair again in the near future.
Great service and great job!
So pleased. Looks like a new car. Thanks
I was kept up to date on my repairs the whole time. I really appreciate that.
Thanks for being the ultimate professionals! It's refreshing working with a professional crew. My car was completed ahead of schedule, and Bob informed me about each phase of repair along the way. Job well done! My car looks and runs great! I couldn't be more satisfied!
Thank you for your work well done.
I enjoyed the text updates and and was very helpful
Vehicle Make : Range Rover
Everyone was very friendly! Great customer service and did a great job keeping me updated on the statues of my vehicle.
When I picked up the car I stop by auto store to get some windshield wiper got in the car started up and it cut off on me for about an hour and a half that was that Friday I'm sending my car right now and is doing the same thing and today is Wednesday
The service was great. I really liked the texts telling me the prices of work as well as the follow up calls. Plus the car looks great. Thanks!
Very very very pleased with the fast service and the outstanding repair results. I will not hesitate to recommend Service King
Can't think of a thing to improve on. Service King and its crew did an awesome job. Couldn't be happier. Class act. Thank you very much.
When I called for my appointment, and Bob answered the phone, I knew then and there that I would be in good hands. He reassured me that I would have no worries. Ken handled my case, and his communication and updates made everything that I was going through even better. I was worried about my car being completed, after me being scheduled for a surgery that would put me out of commission. Ken told me not to worry, and that my car would be delivered to me. This team was fantastic from the beginning to the end!
Im not fully satisfied because they put aftermarket parts on my BMW trying to save extra money n do a short cut
Great work very nice and letting the customer know more things are being done in a car very professional center customer and the work was ahead of schedule from a scale from 1 to 10 I will give him 15
Excellent service. They are very customer focused.
VERY PLEASED WITH YOUR FRIENDLY WORKERS AND YOUR FREQUENT PROGRESS REPORTS
My car looked great. Ken was a knowledgable and wonderful service representative.
Excellent job appreciated the step by step communication effort
Your business made everything very easy for me. The drop off and pick up were quick and easy. Your staff was very knowledgeable and courteous. The work done was very good as well. It looks the same as when I bought the vehicle. I would recommend your business to anyone.
My suv was returned with the back seat being let down, my things were thrown all across the back, and the net that is in the trunk area of my suv was removed and not put back up as it was before. Also, when I dropped my suv off it was one notch off of full and when I got it back it was three notches off of full. I would have appreciated if my suv inside was returned the way I dropped it off to Sevice King. I am highly disappointed.
I'm grateful for the service which I have experienced with Service King,even when the insurance company (American Family) has made my experience with the claim ridiculous in showing so many unprofessional characteristics. But, I enjoy the customer service I get at Service King.
Yes after my accident I thought it wouldn't look the same before it it actually looks great thank you for your expertise.
I appreciated the fact that I was kept up-to-date with the status of my car throughout the whole repair process. I also must say that Rodney McDonald displayed great customer service and took pride in representing the location/company. Even the lady that helped me fill out the authorization form prior to the work being started on my car was very nice and helpful.
Very professional. Staff is very nice
Ken represents the company well and has a great attitude He is informative and friendly. I can't say enough
The only thing I would have preferred was better communication.
The name says it all. Thank you
The service was great. Rodney provided a very detail update regarding the progress of my vehicle.
Service was a total 10 great from beginning to end and the personalities of everyone was terrific.
Everything was great thanks again for everything keep up the good work.
Ken was exceptional! The communication through text daily was a great addition to my level of comfort. I have an unusual color car and one could not tell that it was not painted by the dealership. Thanks a bunch!
Excellent job. The employees at the Blue Island location (Alicia & Ken)are wonderful! The work was done in a timely manner & Ken called me daily with updates. Getting my rental car was a smooth quick process. I will highly recommend your services. Thank you for making my misfortune a pleasant experience! Happy Holidays!!!
Thank you Kenneth for the updates I really appreciated knowing my vehicle was taken care of every step of the way!
My experience was awesome. Rodney Mcdonald took good care of me and updated me throughout the whole process.
Vehicle Make : Volkswagen
The hood wasn't completely closed, other then that the car was clean and looking fine in the repaired areas
Great customer service. They are true professionals
looks like new and was done in a timely manner
Ken was handling my Car all was handled in a professional manor thank You
Great service from start to finish
This company is great with everything. The service adviser was great.
Yes I was very satisfied with your service service kings kept me in informed about went the car was ready and excellent customers service from Rodney and staff thanks you.
Car looked good, clean and people were professional
Everyone was very professional and answered any questions I had along the way. I am truly satisfied with the work I received
The service was great from beginning to end. They made a stressful situation go smoothly. I really appreciated the text updates.
Ken Kamba was great. Stayed in touch and the truck looks great.
The repair looks great and they even cleaned the inside and outside of my car. Very satisfied.
The staff was pleasant and attentive. Rodney informed me every step of th e way regarding progress of the way.
The job was perfect and the people was nice
I was kept up to date on the repair status. Just picked it up yesterday, but so far so good. Car looks great.
Every one very professional and helpfull . They did a great job on repair . Thanks
I look forward to his all.
My experience using service King now twice has been a positive result. The representatives as always being courteous knowledgeable straightforward about my vehicle. My car when picked up has been clean and well maintained. I like the convenience of also having a rental company serve you on their premises which eliminates the inconvenience of traveling to another. Overall I'm pleased
everyone was very professional
Rodney was very professional...and attentive to our needs..
I appreciate the way you all kept me informed with what you were doing Thank You
The paint job is clearly two toned when you look at the vehicle from the front. We are not happy with how the car turned out.