Missy is always so courteous and keeps me informed continuously. Everyone there is always so polite and sweet. The new manager, Megan was very nice and seems to have a good rappor with the employees. The other manager before seemed distant. Greatly appreciate this bunch.
I appreciate the fact that it was easy for me to have the estimate at this center and also have the repair done at ServiceKing. I did not have to go to different places and get estimates. Very convent. Everyone was very nice. Prefer this type of service.
Very satisfied with your service.
Thanks the service King team for a great job. Have a blessed day
Service King has always treated me like I was priority. They always do an awsome job. They always go above and beyond each time. Completely satisfied.
Upon returning home from the shop and completing a detailed inspectiom of my vehicle I've noticed SEVERAL errors in the body work including paint on my windshield, condensation in my new turn signal, areas where the paint did not cover the primer. I did notify the shop about an issue with the windshield wiper fulid dispensers that I noticed on my way home, but by the time I got home and saw the other issues the shop was closed for the evening.
Thank you for the notifications and service.
The job was finished very well thank you
Absolutely wonderful. Missy was very kind and friendly. She takes her job very seriously. I appreciate that very much.
Your service team was excellent and I'm very happy with the results. Thank you very much for taking care of my car
i am so happy because my car look really nice after fixed. Thank you Service King!
Efficient and timely. Many text updates am very pleased
Great service. Good work. Nice experience!
I love the team here !!! And MS. MISSY!!!!!!! I hope she feels better soon , she was super awesome !!! :D
Job well done. Great customer service.
You give very good service thank you
Thanks Melissa for the great customer service and attention
Please have the area Maneger call me ASAP. At this point I am beyond disappointed. I have been told three times my truck is done. Each time I have made time to go pick it up. Every single time their has still been problems. They seem unwilling to make things right. ****-****-xxxx
Service was execlent and quick and I enjoyed it will try my friends to your services thank you for your quick response
Love the text messages. Jayme was very professoional and pleasant to deal with.
I was very happy with the complete vehicle.
Good job was finished early, roy
The repair work was excellent and the personnel were professional and friendly,however as a Black Man when I do business with any establishment that services the public I feel that business should reflect the general population by being diverse
Professional and communicative. Good job Missy
Very professional, kept me up to date, finished sooner than expected. Highly recommend!
Melissa was an excellent Service Advisor. She took the extra mile to make sure everything was done properly.
I arrived to pick up my vehicle and it was dirty, inside and out. Over my car was driven for over 100 miles and I'm not sure why. When I arrived home I noticed that there were scratches on the hood of the car that weren't there the day I dropped it off. Angel vacuum the car and rinsed it off before I left, but I felt this should have been done before I arrived. I will talk to Allstate to get an understanding of why they partnered with service king. No the service I expected!!
Very pleased with the service. Especially Missy she was awesome ! Kept me well informed. Would be glad to refer friends and family.
Great service! Love the emails updating me with its
Progress. I was very pleased with everything!
Appreciated the text updates and pbone call - i never had to call for update
I was completely satisfied with my experience at Service King. From the minute I dropped my vehicle off and received a warm welcome I knew then my vehicle would be in great hands. The daily status updates sure kept me in the loop as to the progress of the repair. My service advisor, Missy Harrison, was wonderful. She is very knowledgeable and professional with her customers. I would definitely recommend this business to others! Thank you for a job well done.
Communicated very well as I always knew what was going on with my vehicle. Overall great experience given the circumstances - AND they finished my car two weeks ahead of the projected completion date!
I use Service King for all repairs. Always courteous .
I was very satisfied with the service and professionalism. You guys are great!
A slight bump in driving.Could be the road. I will let know if it continues to be a concern.
Customer services is AWESOME
Missy was very informative about process of vehicle,
The staff was very professional and kept me updated throughout the process.
Missy was awesome and a pleasure to work with... she really exceeded my expectations!
Thank you ????!!!
Great repair, on time of the estimate, Missy great, all the staff friendly!
Jamey & Her Customer Service is EXCELLENT
Service King went above and beyond on repairing my car! As soon as I arrived to pick it up, my car looked brand new as if it hadn't been in an accident weeks prior to the fix. Thank you, Service King team! you guys are greatly appreciated.
Very professional and friendly. Made a bad experience (the accident) not so bad
The up-dates were very informative and timely. Thanks a bunch!
Ready on time. Looks good.
Missy was great to work with and kept me updated throughout the whole process!! I loved getting the updated texts throughout the entire process as well! Service King gave excellent service!
The team need to clean there shoes before getting in peoples cars
Amazed by the turn around and quality of work! Last but not least the employees where professional and friendly, everything you could hope for with any business.
Everyone there did more than what I expected. Thank you everyone for everything you did in the process of fixing my car. Also I would like to think missy for keeping in touch with me and making sure I had my car in time to get my husband from work today. My car looks and drives wonderfully thank you again everyone.
I WILL RECOMMEND SERVICE KING
I am completely satisfied they kept me informed on what was going on and I got my car back when they set up with it so they did a real good job
Service King could not have been more helpful in this ordeal. It was extremely stressful and a tough situation to navigate, being my first car accident. Service King always answered my calls or returned them immediately and kept in touch with me every step of the way. I'm thankful that they were able to help me out so much through this situation.
Your service and your politeness is wonderful keep up the good work!!!!!
Everyone at the Jacksonville Fl west location was so friendly and helpful, the car was ready on time as promised and the repair is awesome. Totally Satusfied
I did not know and i am being serious that a company like this exist with the customer service i received who text everday to give updates, and when you walk in the door to pick up my vehicle gave good customer service. Missy represents Service King well, i am goung to tell all my friends about your company. Thank you so much
James along with the entire staff were most helpful and my vehicle was ready a day ahead of the estimated date of completion, Thank You!
So happy to have my car back repaired and pretty
My truck was done ahead of the scheduled date.
The customer service and workmanship was exceptional
Great service Jamie was great
Love the text updates. I was also pleasantly surprised when your employee arranged for Enterprise to pick up my rental from your shop. Excellent service - thank you!
I was completely satisfied with the service provided
So far I do have a question about the inside of the hatch
Good job , thank you very much !
I have no suggestions. Everything was done quickly and I really appreciated the update texts. Keep doing what you're doing.
Missy was very helpful and kept me informed thru the entire process. 100% pleased with her attention to detail.
Job well done-very smooth
Thank you so much , my car looks so amazing !
Fast and friendly service
Very efficient, service was fast and we'll done.. Thank you!
You do not pay Missy enough. Your staff made a sad situation bearable. Thank you. Bob M.
I was not happy with your shop! The service was the worst ever! No verbal comminucation !
Super friendly. Super efficient
Everyone was really nice. The job was done professionally and promptly. I am very pleased with my experience. This is my second time using Service King. I recommend this place to all my friends and family.
They did a fantastic job, it did take a long time and they were going to go
Over the estimated date of return but they stayed late and got my car back to me in time. I'm extremely grateful for the entire team. They did a phenomenal job and I appreciate them going above and beyond!
Excellent work... great communication as to status of repair...fast turnaround
Very good work and fadt service.
Missy was very polite and very knowledgeable. I also was thankful for yhe updates on my vehicle and very satisfied with your work. I would definitely recommend your company to others. Thank you so much
very professional and they even vacumned the car afterwards....repair finished WAY ahead of schedule and looks brand new....Ms Missy was very gracious and on a scale of **** to 10...I would give her a 12....Thank you very much for the help to get things back in order
The process was handled professionally and courteously. The car looks great, also.
Everyone did a great job. They kept me informed and was able to have my truck ready on time. The work looks good too.
Great work highly recommend!
Outstanding service and a well done repair to my car thanks wil Hodges
Everyone that I dealt with at service king was extremely nice and polite and explained everything in detail. I enjoyed the experience with them, thank you
Was very impressed,with the way that I was kept informed, on the progress on the repairs on my car by e-mail.
I love the staff . Thank you so much.
First time I went to pick it up - a very poor job has been done on my car. Paint was bad. Fender was not aligned. I left the car there to be fixed. And I asked to inspect the work before I pick it up next time. WELL... I was called and it was a poor job again all the way around. So I left this time with my car. Service long will not work on my car ever again. Now I have to waste more time to get it fixed elsewhere. If you want you may contact me via phone. ****-****-xxxx. Actually I would like you to contact me. Thanks. And please no more text.
It took toooooooo loooonnnnngggggg!!!!!!
Vehicle Make : Volkswagen
Great experience overall!
I WAS VERY IMPRESSED WITH THE DAILY UPDATES VIA EMAIL. JOB WELL DONE.
There was a little mix up concerning the computer generated repair time. One msg said it would be ready on Monday and the following said on Friday. It turned out that it was indeed ready on Monday. Just a glitch. I am happy and the car looks great.
They always kept me inform what was going on with my car. I just loved that. Thank you, so much!
Very professional staff, extremely customer service oriented a great experience
The kindness I was given, explaining the whole process, the whole experience put me at ease. Thank you for handling everything for me.
Thank you for an awesome job.
It was a good experience all the way around. Everybody was polite and kept me well informed. I was impressed
Always kept me up to date about my car. Very friendly.
Hopefully I will never have to see them again lol,but if a unfortunate accident happens with my car again,I will definitely be back! They were informative and helpful in getting me in a rental. My repair was done in a timely manner and its looks great! I'm a very busy lady so it was nice not to have to wait around for anything,your office staff were awesome! Thank you!
My customer relationship experience was excellent and I appreciate all of that. But I do have an area that has no paint on it across the edge of my hood. So we need to make arrangements to let me drop my car back off for a re-touch. Please give me a call to set up the time. ****-****-xxxx or 363-5959 work #. thank you Glenda H
both the customer service and the repair were great!
We are very satisfied with the exemplary work done by Service King. Everything was top of the notch. The customer service and the body work was phenomenal. If we need more work, we will return here and would definitely recommend this shop to other. Thank you very much.
Very pleased. My car look so good thanks.
I was tx with great consideration
My car is back to looking great
I was regularly updated on the car's status
I felt like my car was in a Ritzie hospital for cars
Service king did an outstanding job regarding customer service and repair. The only thing I was not satisfied with was that they did not replace my headlight which was cracked due to the accident. Over time it will just become worse with sunlight and I will end up having to replace the headlight. The headlight does function so I could see why they would salvage but if I'm making a claim as far as insurance due to the accident I wish they would have replaced it. Overall customer service was great and the team was very positive.
So far great communication.
Excellent service; very professional!!
My car was completed quickly and the service was great
The whole process from estimate to completed work was fast and very well done.
Y'all are absulty amazing on what y'all did because I was very satisfied on y'all service thank you so much
Jayme was very nice and extremely helpful. Our car was inspected and completed very fast. Our rental car was set up and very easy. Car came out very well and would definitely recommend.
I worked with Jayme. She was professional, friendly, very helpful. I would and will recommend her and Service King to anyone in need of that type of service.
Thank you for your service!!
A job well done! Mr. Hill
Everyone was nice and the work was done when they said it would be my car looks great THANK YOU
I was very impressed by the job that was done on my Lincoln. Everyone i spoke with was polite. I felt bad because I was late and And the gentlemen was very patient with me even though he had to stay longer . Thank you again for your service. Peggy H
Very professional and I loved the text updates
Excellent customer service. Job was handled professionally and my car looked good as new when I picked it up. Everyone I dealt with was courteous and went out of their way to see that I was satisfied with my experience at Service King. Thank you.
The work was done in a timely manner and was spoken to through the process to be kept aware of everthing we are very happy with the work done thank you
Car looks great. Fast service. Very nice employees and outstabding communication.
I was told multiple times over the phone by various technicians that my car was ready, but after driving half an hour to the shop, I was told my car was still not ready. Beautiful body work, bad customer service. (Except the blonde female receptionist and one of the female techs at the Bartholf location who scrambled to get my car ready the second time I tried to pick it up - after being told again over the phone that it would be ready - while all other male techs were at lunch.) Very frustrating experience. Will not repeat.
Staff & Service were great!
Never had such complete, professional, and extraordinary service repairing my car! I don't remember everyone's name except Patrick's but every single person treated me with the utmost respect and courtesy. Was kept aware every step of the way, and the end result was flawless. I loved the text alerts and I really loved having my car spotlessly detailed when I took it back. I will recommend service king to anyone who asks!
Patrick kept me well informed and checked in regularly to let me know how my car was coming along.
Good job!on time and done right.Patrick was very professional.
Your techs finished the car on its promised date. The fit and finish are perfect.
You manager is awesome. Very good customer service.
Decent communication as the job progressed.
Service was excellent plus plus plus
Great job thank you for great work and timeliness.Lisa Duffy.
Polite & knowledgeable assistance
Everyone was professional and courteous.
Patrick kept me informed and answered my calls when I had questions and was always so nice! I'm so happy with everything. You guys should give him a raise, and my car looks amazing of course!
Very happy! The staff was wonderful and my car looks great!
Car was repaired 24 hours earlier than scheduled.
I was very pleased with the service and even more pleased with the guy that handle getting my car done. Thank you all very very much.
Everyone was very friendly and kept me well informed. Very pleased with the repairs.
Service was exceptional and they were professional very courteous staff
Patrick and team were informative, helpful and completed the job well.
I've never had a body shop to send texts with updates...appreciated it!????
Patrick was the rep that helped me with my car! He was so professional, and honest! I live an hour away from that service King, but I would go back there for repairs again because the service was great!
Attention to detail tells the story. ...very good job.
I am a repeat customer (no offense but hopefully the last). Service King did a fantastic job both times. I can't even tell where the damage was, and I am extremely pleased with the outcome! The office staff was easy to work with as well. Thank you Service King!!
Wonderful service.I will recomend.
They were all nice and did a great job.
Great experience. Enjoyed working with everyone.
As far as I can see, the repairs were done well.
The customer service was great 100%. the repair job is pretty good there's two niks on the front bumper that did not get painted correctly I look like some one took a coin and pushed it into the paint...besides that awesome.
Jayme was very sweet and very professional. She kept me informed the entire time my car was there. Everyone was very pleasant to deal with. I will definitely recommend them to my friends.
I have to take my car back for the paint to be fixed. This is unacceptable after they had my car for 2 weeks.
Jayme and the rest of the staff were wonderful and very helpful.
Work not completed on time, however manager was very kind and compensated us for inconvenience.
We are very satisfied with the result of the repair as well as the level of customer service of the entire staff we came in contact with.
Good services friendly staff
Did an awesome job on my car.My car came out looking better than it did when I dropped it off.I had some minor Knicks but Service King fixed them too.Great job guys and thank you.
You guys were awesome!!! So happy to have my truck back!!! Had issues with the rental service but I know that is not any reflection on your team there at Service King. I don't remember their names but the two women in the office that I dealt with were excellent!!! I was a bit upset that I had to have work done on my truck and their friendly personalities sure helped me feel better about the whole experience. I would recommend you guys to my friends and neighbors for sure. Thanks again for everything.
The passengers side rear quarter was not fixed pictures were taken at time of estimates and the technical was explained to the damage on both sides and now having a difficult time with Allstate adjuster to get the problem solved its been over a week of running around please respond back thanks
I appreciate the updates on how far along they are with your car. Very professional... and my car was clean when out was returned back to me. Thks
Jayme was fantastic. Car looks great.
A lady just called me today from Service King and told me that I was supposed to give the 900 check that the All state insurance had issued me for the repair. I did gave that check to the lady who processed my payment at Service King (front desk) yesterday and I don't think she would let me go without giving it to her. That lady who called me today could have verified first at their office before calling me.
Overall, with regards to the repair, I'm completely satisfied, but not the lady who called me to ask for the check.
Quick repair of my vehicle. Friendly service techs. Fast check out. I really liked the daily updates. Thanks, great job!
I do not want contact. After my vehicle is returned, I will never trust any vehicle of mine or anyone I know in Service King hands. No recommendation from me except take your vehicle anywhere but there.
Never call me to inform me of the repairs and estimate on my car after the front desk lady told me she will call me ib three days. Also felt scratches on my car from the accident.
Personel and service were both excellent!
I just want to thanks for an out standing job done on my truck. Everyone was very proffesinal and and Curtis. I was always updated on the progress of the work being done. I give five stars to service King employies. I would highly recommend your service to anyone. Great job to all !!
Great job and awesome customer service!
Literally took almost 4 weeks to repair
Great service and communication with me regarding the whole process. Thanks for making the process simple and easy.
Thank you all for a hassle free experience.
Was 100% satisfied with the repairs done on my truck. Looking forward to getting the other side of the truck bed done. I will refer service king to my friends. Thanks for the great work.
I would recommend service King to my friends and family. This wasn't our first time and each time we have been very pleased with the service.
Everyone was pleasant & nice
Staff was very accomodating
Service King was awesome and I really liked the text updates. Melissa and her staff are very helpful and pleasant.
I was very impressed .
The staff was professional and very nice!
Madie Blunt and Jayme Walter provided
Excellent customer service!
I really liked receiving the texts about the daily process.
They did a great job repairing my vehicle after my accident! It looks good as new. And it also gives me peace of mind knowing I have a lifetime warranty!