They did a great job on the repair and when I picked it up it looked like they detailed my car also it was very clean. Great job service king!
Excellent customer services, impeccable service, quit and efficient. I will always go back when need it
The front desk girl was very friendly and professional. My car looks great. Thanks
It was easy and painless- - I also liked that fact that I was getting frequent updates on the status of my car.
Really a great place that made the car repair process nearly painless.
The agent was very nice and explained the process. The car was finished early and everything went smoothly.
Marcus did a great job getting my car repaired. He thoroughly explained everything at the start, your team was nice to let me pick it up on Saturday and Marcus the guy there that day. The paperwork was fast and we went over the repair.
The text updates are nice but me personally could do with a bit less of them.
Car looks GREAT and the little extras are appreciated.
I really liked the text reminders throughout the process for status updates. Being an allstate claims center with the enterprise rental shop on site made the whole process very simple.
Updates, courtesy and friendliness from each staff member Ms Celina, and Marcus are appreciated it. They were prompt and provided all information I needed. Thank you.
Great communication throughout repair.
Very good and tried to complete the service asap. I appreciated it.
Our brand new car was hit and Service Pro made it look brand new again.
Marcus Eberhard was super nice and wonderful to work with. Highly satisfied.
Great experience! Everyone was very helpful thank you!
Selena and Scott were very helpful.The process was painless and I was texted everyday about the update.My vehicle was ready at the time told to me by Scott.
Job well done! Im very satisfied with the body work. I like the text alerts informing me of the car's progress. Marcus my Service King rep was professional from beginning to the end. He even stayed after closing hours so I can pick up my Lexus,to prevent an extra day of car rental charge. Excellent job, Excellent service. Thank you.
I'm very happy with the results, And the way the personal of service king treated me was very good. I could not be more happier .
Did a great job on the vehicle. Thanks
Customer service was amazing! Loved the update emails.
They are professional and good communicator.
Roamel was completely professional and nice to work with.
They were exceedingly professional in all they did. I'm most satisfied
Great job great service from John!
Car came back to me looking like new.
Service was completed earlier than expected and I was kept informed of progress during the repair process. I am so pleased with the entire experience and have already told several neighbors about the Service King experience and recommended them if repairs needed to their vehicles. Thank you so much. Renee
Great customer service and politeness
Went to pick up my car after hours in the parking lot. My car battery was ran down. My interior lights were left on and drained my battery to the point that my car would not turn over. Unfortunately I did not bring my cell phone with me. Needed to walk next door to the nursing home to have them call my wife at home to drive out to me with jumper cables. It's currently 8:05 pm. Just got home. Bummer!
Nothing bad to say, the manager Gene was straight up , exact and very specific as to details. Very satisfied.
Couldn't be more pleased with having my car with you . Was kept updated not only by text but by phone calls also. John called several times to keep me informed and with updates. He handled everything so well all the,way up to going with me to return my rental to Enterprise. He always a smile. And explained very well. My car looks great...and, they cleaned the inside and outside! Thanks you so much , will definitely highly recommend Service King! Annette C
Great work. Fast and efficient.
No Happy call me for more details
Friendly and attentive staff
Marcus eberhardt was very nice and professional and worked to get my car done in short order.
Roamel did a great job of explaining everything very clearly. I would like to thanks him for keeping me informed as to what was done and why. Thanks Roamel.
It was great working with Marcus . He kept us informed throughout the process. He was very knowledgeable and explained patiently. The paint was blended well. The car was very clean when we picked it up. I would recommend this shop to friends. Lynn R
Service King is appropriately named as it is King of more than excellent service. They went above and beyond my expectations in the repairs of my vehicle in an extremely timely manner even before the expected completion date. John kept me apprised every other day not only by telephone but also via text. Enterprise made it a seamless transition with the rental.
The body work technicians did an amazing job I'm more than pleased the vehicle was even washed and detailed and buffed out some mild scratches.
I'm so grateful and thankful to Service King for more than exemplary customer service. I'd absolutely recommend them in a heartbeat
I am vary happy with your service and
Mr john who take care of my car
It was a excellent work of service king
So far my overall experience was a good one. Keeping me informed of the ongoing process was great it took the load off my shoulders. Roamel was wonderful to work with. What made it great was the fact that it was a seamless process. I drove my car in and 2 weeks later paid my bill and left with a new car. Thank you for keeping my stress at a minimum in an otherwise stressful situation. In a time when customer sevice has disappeared, it was refresing ti be treated with respect.
They were very helpful and thorough. I would definitely consider tu again for future car repairs! Everyone I encountered was helpful and pleasant
Repairs were completed on time. I received regular updates on the status of my vehicle. Friendly, courteous, and professional service from Roamel Shackelford. I would highly recommend your shop to others.
Marcus was extremely helpful and was in communication with me always.
Great job. Great service. Great communication John was great
Everyone was very nice, repairs were done quickly and look fantastic. The gm was very kind and welcoming.
I appreciate the regular updates on the progress of the work.
I was completely satisfied with the service I received from Roamel, and with the final appearance of my vehicle. But the repair took way too long, it should not have taken 4 weeks!
Very conscientious,thorough, and friendly. They took the edge off a bad situation, and it was super convenient to have the rent-a-car so close. My car looks like it was never in an accident.
I liked the text updates and my service advisor did a great job!
Special thanks to John for the excellent customer service.
The receptionist was very helpful, as well as John, who kept me informed about the progress of my jeep's repairs. My jeep was repaired a week before the scheduled finish date. The repairs were done flawlessly and the jeep was detailed inside and out. Wow, when I picked up the car, it looked brand new!!!
Thank you to all who worked on servicing my jeep! You guys rock!
The car looks great! I was very happy with the services of Roamel Shackelford, who was courteous and thorough.
They team from the front desk all the way to the shop were wonderful
Daily update is a nice service.
I am highly satisfied the way things were handled
A+ Guys great service. Great communication thank you for the daily updates my car looks like new again Will definitely recommend
Completely painless and easy. Good work and service.
Very satisfied, couldn't be happier you guys went above and beyond what we expected. We're going to inform everyone we know to use your company for any repairs. Thanks to everyone for taking care of us. The Willas family
Romeal is the greatest. He took great care of us and deserves a huge raise. We are 100 percent satisfied.
Finished my car a week ahead of schedule. Thank you so much!
Service King was awesome! They did an awesome job with fixing my car. Usually people cannot match my paint due to it being very complex but service king was able to get it on the dot and Marcus kept me updated through every step of the process.
Everything was great. I was completely satisfied with the service
Excellent keening of the inside of my vehiclr
So far everything looks good on the car. With regards to the service, John Tyrken was great to work with. He was thorough with his estimate and letting me know what needed to be done and where the unknowns were at. He worked through all the issues that came up while repairing the car and keeping informed of the progress plus the issues.
The service was prompt and professional. John explained everything that needed to be done and showed me exactly what all the damage was . The end result was that my car looks like new. I would certainly recommend Setvice King to anyone needing body work.
Roamel did an excellent job in explaining everything to us and keeping us updated everyday. We are very happy with the service provided by Service King.
Roamel did an outstanding job! Knows service and how to work with busy customers. Will always come to service king when I need body work....which is hopefully rare! Keep it up!
Roamel was fantastic!! He went over every detail and took great care of me and my SUV after getting hit. I decided to opt into the text message alerts! Very glad I did! I can't thank service King enough and especially Roamel! My fiancé and I had some great laughs where filling out the paperwork! Really helps with the stres of it all!
Excellent job! Thank you very much John Tyrken. Great communication and quality work.
Great service and no delays. I received updates every day via text. I got my car on the scheduled date and it looks and works great!
Great job! Mark provided amazing service! Thanks again.
Vehicle Make : Volkswagen
Roamel's service and follow up wilas top of the line. Great service overall.
Im very pleased with the service and work. I was kept informed at all times by your service tech Roamel.
Thank you for a job well done....and getting my car back before the holiday weekend...
Marcus was phenomenal and answered all my questions. He called and kept me updated on every aspect of the process. Could not say anything better.
Good professional courteous kept me informed at every step of repair on progress vey satisfied
There were only two good things about my damaged car experience - Roamel Shackelford and Amber (sorry, was not able tonget her last name)! Asside from their extreme professionalism, they are just really nice and cool, really helped me feel in safe hands!
Car looks great, kept me informed from the time I dropped it off, Romel was great.
I appreciate the timely completion of my vehicle repairs.
Very helpful and friendly. Keep me updated every step of the way
Very happy with how my vehicle turned out and how quickly I got it back. Roamel was great to work with as well
Great service. Nice people. Fast work. Thank You.
Great job on time and thanks for all your help.
Lee from Rolling Meadows,ILL
I was impressed with the communication that was sent to me via text, and John was so wonderful in taking care of me.
Thank you for cleaning my car as well, that was a nice touch!
It was awesome having constant communication on the status of my car. The car looked great the team did an amazing job. I will recommend you guys to anyone that needs body work!
When we were driving home, I noticed that the front window had a blue or purple film like swirly substance on it as we drove facing the sun. I could not tell if it was on inside part of windshield or outside. The interior wood console and driver seat had a dark brown grainy substance that was hard to get off the wood grain and driver seat. Same brown substance was on white paper floor mat on driver side. Possibly from windows being down during repair, just guessing on that.
Very good service! Very happy with the customer service and employees.
Service exceeded my ecpections.
I was always kept up to date on my cars progress. Everyone was more than helpful. I would suggest this company to friends and family
John was absolutely amazing to work with. It was my first time at service King and he made me feel comfortable and I trusted him. I loved working with him. I will be back and recommend John to all my friends.
Great job thank you romel
Very quick and polite service. Excellent!
Thank you Gus ! Everything was so nice and smooth and quick service and easy to communicate with you guys thank you for all your service was wonderful!
Vehicle Make : Volkswagen
Thanks fir the nice job you guys did to my car. My daughter and I we apreciete .
Vehicle Make : Volkswagen
Everyone in your office was very kind and professional in handling the repairs to my car and I would not hesitate to use your shop in the future. Many thanks!
I was pleasantly shocked on how awesome my car looked! AMAZING JOB! I was continuously updated via text and phone call by my rep. Great all around experience!
Roamel was extremely helpful throughout the entire process. He made sure to email, text, and call me to ensure I was getting the best service possible. I would definitely recommend him and this company to anyone who is having their car repaired!
Your team treated me with kindness. Romoal was a total professional
Professional & quick repair to my suv. Thanks
John was very courteous and pleasant to deal with.
Customer service was great
Great, repairs, and amazingly quick. Best experience ever with repairing vehicle. Thank you.
They are definitely committed to a positive customer experience.
John was very courteous and helpful.
Gene Jaremek was exceptional. He was informative and had a great sense of customer service. He explained the repair work to great detail.
I will recommend ServiceKing whenever possible.
It made a stressful situation "painless."
John was very professional , explained everything in detail. The repairs were excellent!
I appreciated the almost daily info on my car.
Great communication by Roamed and good quality work. Would come back for future work.
Service King did a great job on repairing the damage and we greatly appreciate that they finushed the car earlier than expected.
I'm was very pleased that Encompass Insurance has you as a preferred body shop. Work was completely quickly with no problems. John took excellent care of me!! Thanks for making the claim process a breeze!!
Faster service, great team
That was the best customer service that I had dealt with in a very very long time I wish all companies could be like that
John has been a great representative of Service King. He made what could have been a difficult time run smooth with continuous follow-up and keeping his eye on a positive end result.
Vehicle Make : Volkswagen
Liked the updates and being informed of the progress.
Very professional, efficient & thorough. I was very pleased with your service, the entire team & the repairs on my car.
Great work! Roamel did a great job of keeping me updated on the repair process!
John T was super as the claims adjustor and your admin person greeting me. Top to bottom great service and workmanship. All bases covered. I would recommend Service King to all my friends! Great Job to everyone on your team!
Roamel was super helpful and Service King did a great job. Thank you!
Service rep Romel was great at his job. Very professional and kept us updated on the repair the entire way. Awesome experience!
Everyone was very friendly and helpful
Said a week for repair and had it done in 3 days. Roamel, my service rep, kept me up to date and was very helpful. I was very satisfied.
Thank you for your hard work - car looks awesome!!!
I appreciate the handling of my repairs and the coordination with the insurance company.
Couldn't have asked for more
I have nothing more to say. When you are good,
You are good. Bottom line, I am happy with the work done on my car.
Quality and timely service.
The staff and service provided were wonderful! Each and every staff member who helped us should be lauded and congratulated for their expertise, professionalism, and courtesy to both my husband and myself!
The work, and step-by-step updates as it progressed, were outstanding!
Kudos to all!
Vehicle Make : Volkswagen
On time and looks like new!
Really professional courteous service from start to finish. I am a completely satisfied customer
Great team effort and communication
Outstanding work and exceptional customer service. Roamel and the crew at service King do a fine job with both the vehicle and the owner. Thank you!
Your staff was outstanding. So friendly.
Vehicle Make : Volkswagen
Excellent customer service. They did a great job on my car and finished the job earlier than expected. I woould definitely recommend them.
Thank you for getting it done sooner than expected.
Everyone was fantastic to deal with especially Amber and John. I would definitely recommend others to this location
Romel did a great job updates through out the process. Great service and the truck looks great
You guys were fantastic. Kept me updated. Thorough. Did good work. I'm thrilled I chose Service King. Roamel was wonderful. I hope I don't need you again, but if I do, you'll be my choice. I will recommend you to others.
The service advisor was courteous and timing was good. However the damage at lower right corner of the lift gate was missed the first time around and it would have caused me lot of trouble if I did not do a thorough check upon driving the vehicle away. Also a lot of scratch marks are observed in second row cup holder. I have a feeling that the technician used it as tools holder or something. Imagine someone did it to your 2016 brand new car and you will understand how I feel.
Very happy with the results and all the people that handeled my claim
Everything went smoothly.
I may use you as my regular body shop from now on. The customer service was exemplary and everyone was truly accommodating! Thank you!
Vehicle Make : Range Rover
Car is not right done, if I drive like this repair might I get another accident,,, steering wheel is shaking
Service King does quality work. We have used your
Services before and would highly recommend you
To friends and family.
Kept us informed on every step of the process gave us accurate delivery dates great finished product thanks
Always receive a job well done, everyone is courteous and makes the experience a pleasure to do business with
Robert Wilczek is an excellant Service Advisor, 2nd car I used him for-he's very through and constantly kept me updated on the progress of my car. I would highly recommend Service King & Robert to anyone...thank you, Peter D
Customer service was exceptional! Robert was fantastic to work with.
Roamel was great in keeping me informed about the status of my car. Every one from the girl at the front desk, were helpful and friendly. Would highly recommend Service King.
Quick turn around...great customer service! !!
I mostly worked with Amber and Robert. Amber was very pleasant and so helpful. Robert was extremely informative and thorough. He let me know what was being done every step of the way. He was beyond helpful when he noticed a leak under my car. He let me know immediately so I could make an appointment for servicing. I really, really appreciated that. I would highly recommend Service King because of them.
Paint matches, too bad it took a while to get the parts, was without my car longer than I expected
Great job on the work. They were very careful and thorough with the job. The service representative was very kind and helpful throughout the process and made sure that the repairs were done on time. I look forward to recommending Service King to others in the future.
The work doe looks great - Robert was very knowledgeable and easy to talk too - very accommodating
Clean, neat work and on time delivery
John and his team did an excellent job in making the repair process seamless. Congrats!!
Very professional personnel
Process completed as stated
Kept me informed of progress of completion
Thank you Robert & John
John exceeded my expectations..totally professional and constantly kept me updated.. more than pleased
Everything went very well. I was happy with the support and service I received!
John was extremely helpful and very concerned to make me satisfied. He truly is CUSTOMER SERVICE! He was kind and I feel he really cared to make me happy. Thanks John!
Car looks wonderful & costumer service was second toNone
The representative Romel was excellent and friendly. He kept me up-to-date as to the progress. I would use your services again if need be
They are very accommodating and amazing with their job. Always gives an update and do everything to make their customer happy.
The repair took much longer than expected. There were two instances where techs caused the delay: once when they scratched the car on re-assembly, requiring additional timing. Next when the new light was cracked. There was limited and not timely updates, many I had to call on myself to get status. There was a rental car provided during the delay but no discount for the inconvenience. I am very disappointed w/ Service King and will not recommend the service center. Also, will be sharing my view with Allstate.
VERY GOOD, JOB WELL DONE.
Repair looked great car was cleaned and detailed all personnel were friendly and professional
Very professional , great communication, very pleased with Service. John Tyrken made this unfortunate incident, the most comfortable it could be. Thank you again, for the great service. E. More
The only concern I have is the car was not ready by the promise date due to the length of time it took to clean up the car. Outside of that - I am extremely happy with the repair work.
Couldn't be happier with process, service and workmanship! Robert was outstanding!!!
So friendly, convenient and professional. Loved the text updates and that there was a rental car place on site... so easy for drop off and pick up.
The service was absolutely excellent !
Robert went out of his way to accommodate and ensure everything went smoothly . I am highly satisfied with my experience and would highly recommend it to others !
Thank you !
Thanks for a super job on our Jeep. You customer service was very professional and very friendly. We would highly recommend your business and your friendly staff
Vehicle Make : Volkswagen
Vehicle Make : Volkswagen
Will definitely be going back there for any repairs
Robert's attention to details is impeccable. He explained everything from parts to installation. His customer service skills ensured me that i am guaranteed to be satisfied with the final results. Robert is patient, attentive,has clear communication, is knowledgeable, and whenever we spoke he was always positive. Your employee is a gem!!!!
Quality work and friendly service with frequent updates on progress.
It was a pleasure to deal with Roamel Shackelford at your Rolling Meadows location. I especially like how he kept me updated throughout the whole process via text messages. That was a service I wasn't expecting and really enjoyed
Nice job and well managed