They had great communication and Bert was great with helping us solve all the vans problems.
Did a wonderful job car looks great
Nicely run business, very satisfied with the work done on my car.
Great job thank you again
Eddie is responsive and easy to work with.
Alexis was fantastic to work with. Very thorough and friendly. Was very pleased to get my car back 4 days early. They did a great job. Thanks to all involved.
There were a few problems with message system. Seems there was a company phone system error in not tranferring calls. Also got automated update texts that conflicted with info from service coordinator.
Professional, courteous, detail focused, provided updates. First class service. I appreciated it.
Daily updates sent via text message were really great! I always knew the progress of work complete to date.
Completion date and time were a bit unclear. Text program was great bit it was vague near completion.
Bird was great..so was the woman at the front desk.
Demonstrated dedication to their clients and care
The repair process was timely and efficient. The repair itself was well done, and the full vehicle wash/detail was a nice bonus. The repair facility made the process as painless as possible and got me on the road good as new.
The people were wonderful in working with me and the Insurance company.
Alexis explained what was going to be done and Service King kept me informed each step of the way.
Thanks for a job well done.
Totally satisfied with service snd workmanship. Will gladly reffer to others.
I was very satisfied with the service very professional and kind employees. Informed me every day with up to the minuet of when my car was going to be ready, I appreciated that very much due to busy schedule. Workmanship on car was top notch!
Above and beyond service. Completely unexpected but welcome.
The entire staff was very friendly and professional. The communication throughout the repair was excellent.
Customer service was great! Vehicle was ready before expected. Vehicle looks awesome.
Excellent job, thanks to the team.
Very nice people and experience!
Eddie was always professional and I was always kept up to date on the status of the car. Car looks brand new.
Everyone working there was polite, helpful, and efficient enough to complete the job ahead of schedule.
Alexis was very helpful and had great communication with us along our lengthy car repair process. I always felt like I could check in and get an honest answer and he worked with me on insurance and rental car questions.
Alexis was very helpful, kept me in the loop with the process of the repair. I would use you guys again
Service king did a great job!
Great Customer Service all around, Bird very nice and kept me informed...job finished before time and my car looks great again. Very satisfied.
Gracias job & great service
Vehicle Make : Mitsubishi
What I like most is Service King lets you know every step that is taken via text another thing I like is that I was able to leave my rental car with Service King for pick up. Great Customer Service my car looks great. Edward was great with informing me every step
Everything was smooth and easy from the start. Everyone was extremely professional and helpful. "Bird" was amazing from start to finish and kept us updated at all times.
Staffing was great.... Olga and Eddie were wonderful!!!!
Treated professionally, love the service I received.
Everything was great Alexis was wonderful
The communication updates and customer service received from Eddie was outstanding.
I'm very satisfied with the repair work done on my vehicle.
Thank you Alaxis Santana for your kindness and quality service you provide
My second time and so impressed. I would recommend them to anyone
Eddie was awesome and informative the entire procrss
Eddie was very helpful he called me to keep me up-to-date with my car and I also like that I got text messages knowing that my vehicle was safe.
The customer service was excellent.
Good service,and pleasant!
Finished on time promised. Alexis Santana very
Helpful and consederate and polite
Alexis Santana was extremely polite and professional.
Alexis and other staff are super. I really appreciate their excellent work. Many thanks!
Bird provided very detailed customer service and we appreciate that. Keep up the excellent work Bird!
Bird is the best! Thanks Bird!
Very happy with the service, looks good.
Great job communicating status of repair. Answered all questions thoroughly.
Great quality control process, from my initial call, making of the appointment, check in, follow up and completion. As a former teacher, you get an A
They worked as best they could with a terrible Allstate policy. The damages were almost 24,000; the truck on trade in was only worth 24,500. It should have been totalled. Shame on the Allstate Insurance Company.
Eddie is amazing! Very honest, transparent, and personable, and made a lousy situation much easier to handle. The front desk staff was always pleasant and kind. And my car was finished ahead of schedule! Very, very happy customer who will be referring business to you.
From the moment I dropped my car off I was very satisfied!! Loved getting updates on the status of my vehicle! Thanks again
Very impressed with the staff and the excellent customer service that was provided. Especially Bird he was always in contact letting me know the stages of the work that was being done on the car. In this day and age customer service is lacking in most places so it's refreshing to see that at Service King it is alive and well! Keep up the good work!
Very impressed with the service department. Kept me abreast of what was going on with my van. Thanks again.
Alexis was over the top helpful
Service was the best! Alexis took care of everything... I felt well informed and completely confident that the repairs would be done correctly. Everyone I ran into at Serivice King was friendly and had great attitudes. The daily text updates were great! I will recommend Service King to everyone. And, definitely use you again myself.
Vehicle Make : Mitsubishi
Very pleasant, always kept me updated and did a great job on repairing my car in a timely fashion. Thank you so much.
Love the customer service here I've brought my car there two times and I was satisfied with both times Bird and the other friendly guy are the best
Bird was fantastic! Hept me updated through the entire process.
The staff were very professional and efficient in getting our repairs complete. Eduardo was very easy to work with and responsive. We appreciated getting text updates. The work was so well done it looks like a new car. Many thanks. We'll be back for other cars of needed.
Alexis was great and kept me informed the whole time
Awesome Experience!!! It was very smooth and fastt!! I will definitely recommend Service King to anyone!! Thank You!!
Vehicle Make : Volkswagen
Done on time and perfectly done
All good. Thank you. Eddie was very professional
Excellent service and employees
Job was completed flawlessly and early.
Too notch service. Very friendly, knowledgeable, and accommodating. Would recommend.
Bert was excellent at updating me and guiding me threw the repair process. My Elantra was repaired to perfection and I would recommend them to anyone!!
Great customer service excellent work
By far the best body shop we ever had. What stands out are the timely status updates, excellent work quality, and exceptional customer service. They even wash and wax my car, and cleaned the tires. Thank you.
Repairs complete to satisfaction before estimated completion date. Excellent customer service. Great job!
Kept me well informed throughout the entire experience. Thank you.
Great communication. Great customer service. Excellent work.
I liked the text updates keeping me informed of the repair progress.
Everything was excellent!!!
Very attentive. Car was well taken care of
Everyone was wonderful and I appreciate how you keep me in the loop on process. Thank you!
Vehicle Make : Volkswagen
My servuce oerson Alex was very nice and helpful
Bird provided excellent customer care and kept us constantly updated on our vehicle's progress. They even finished 2 days earlier than projected. The entire staff was very friendly and helpful. Our vehicle repairs looked great. They do excellent work
I was always updated on the progress of my vehicle repair and Eddie was so nice and very responsive. I even enjoyed speaking with the ladies at the counter. The convenience of the on site car rental is a major plus. The entire experience was pleasant.
It would always be nicer to have more communication and get done much quicker, but overall it turned out great
Bird was great to work with, he went above and beyond to get the job done right after some confusion with my insurance provider.
Fantastic service. Was kept informed daily of progress.
Everyone was super friendly and more than willing to help answer any and all questions
Best experience ever. Very professional and attentive. Would recommend to everyone.
Great experience in a bad situation. Thank you!!!!
Grear customer service. The auto body repair man ; provided and accurate assestment and he is very professional and helpful
Very good work on the repair
Having an accident is a traumatizing experience. The positive "take care of you " experience that I received at Service King helped to ease the trauma. The follow through and day to day updates on the progress of the car repair were great. I would definitely recommend this company to others.
Carole B Cartwright
Alex and the team did a great job. They promised that the cat would look like new and they delivered! Thank you
They were very nice and professional, I would come back again.
I would like to compliment Eddie and staff on An excellent job repairing my vehicle and for the continuous updates.
Thank you for the professional, efficient and personal service that the team that repaired my car exhibited. I will be recommending you to anyone who may be in need of similar services. Have a nice weekend.
Very good and reliable service. Consistent updates on status of repair. Very satisfied with the work done.
Job was done well and in a timely manner.
Outstanding Job! Alexis Santana,Kudos! He was professional,courteous and extremely knowledgeable.I give him and your company a 10/10. I highly recommend your services to anyone looking for great automobile services.
Fyour team went above and beyond the call of service and I am very happy with the results of my car
Alexis did a great job. He kept me informed with every step.
Great service! Above and beyond expectations.
The repair was completed before the estimated completion date and the staff was pleasant. Thanks!
Great experience from beginning to end. Car looks perfect!
Your employees were amazing helped me so much my car loooks beautiful thank you very much guys I'll deff pass you guys around to more people
Vehicle Make : Range Rover
They not only fixed the work I scheduled but did a few extras. My car looks great
Excellent working environment.
You guys are awesome! Thanks for doing such a great job!
The Service King staff was great from start to finish. Everything explained in a friendly manner. Constant updates were great which helped me to arrange my schedule. Pickup was informative and very timely. Even the car rental procedure went very well.
I am impressed with the job done on my vehicle. I appreciate the fact that Service King has excellent service. The updates were awesome. You know how to make your customers feel special. Thank you so much.
Very professional and helpful!
Vehicle Make : Volkswagen
Everything went very smoothly with the repair. Everyone was very helpful.
The estimate was pretty accurate, within $20. They completed the repairs within my timeframe in a workmanlike manner. My only negative comment was there were scuff marks in the lower interior driver door and the same dirty shoes left prints on the driver floor mat.
Perfect service. From the moment I drop it off to the moment I picked it up.
Your Lombard service center very good
Your Texas office for scheduling very bad.
Great customer service. The text keeping me updated were very helpful.
Alex was on top of the repair the entire way.Dent texts on progress of the repair.
Job well done ! Keep up the good work Alexis and service king staff !
Alexis was wonderful and very helpful..definitely coming back cuz of him
They guaranteed my car and it was done on the day I said I love it
Customer service was excellent. Text messages were especially helpful.
Service King kept us updated via the "service texts" as well as Eddie, our Service Advisor. Work was completed5 days ahead of the estimated "completion date".
Excellent job! Thank you.
Service was great! The car was fixed before the due date. Thank you Service Kings
I appreciate the great customer service I received very professional staff...and I will be definitely doing business again with service king...and thank Alexis for your help
Service was great. Matt went above and beyond what I expected.
Eddie was pleasant from start to finish, keeping me informed on the status of my vehicle and answering all of my questions in a timely manner.
Everyone there is wonderful and nice and they truly care. I ended up having to bring the car back because I got in another accident. Bird calmed me down and was so nice and everyone there made me feel better. I appreciate how much they care and I will always trust them if I need any repairs and will definitely refer them to friends and family.
Byrd did an exceptional job on my car and I really appreciate it
Great communication and excellent service! Bird was top notch!
You team did a great job! Car was clean work was done to my complete satisfaction. Your techs did a great job in explaining what was done.
Thank you so much for all the care and attention you did for our car.
All the updates and follow up makes us the clients aware of the progress.
More power to all and Good Job!!!
Alexis was exceptional. He walked me through every step. He made sure I understood everything that was going to happen to my truck. I am extremely happy with my vehicle as well as with the service I received from Alexis and the staff.
Kept up to date on repairs. Great job Eddy was a terrific
The car repair was done well and on time. Everyone that I dealt with at Service King was polite and professional. I would use your company again.
Text time frame didn't match agents,but he stayed in touch frequently to update
Vehicle Make : Mitsubishi
Wonderful job Eddie was fantastic explains everything pleasure doing business with you guys quick and easy
Very efficient and informative. Thanks!
Overall customer experience was superb! My car looks like new and the work was completed ahead of time. The daily updates helped us and our contact "BIRD" at the Lombard facility was excellent. He was very knowledgable, efficient and courtous.
The entire process was stress free and that is thanks to the wonderful people at service King. The work done on the vehicle was phenomenal, and that describes what a body shop should strive to achieve. I was fortunate to have my car repaired by very capable people and I want to thank everyone at Service King. In the future, Sevice King will be the first place I recommend to friends and family.
They did a fabulous job on our car. "Bird" especially did an outstanding job keeping us updated and in the loop as far as the repair timeline was concerned. Excellent.
Great service! Excellent communication with customer! Reasonable prices! Quick repairs! Awesome job!
Alexis Santana was extremely helpful. Excellent to work with.
Alexis Santana took care of me and he was very professional, personable, efficient, and courteous. We are repeat customers because Mr. Santana took care of me previously and the great service he gave me then was repeated this time.
It was great Bird my service guy was awesome. Best service experience I have ever had
The car looked great!!! Alexis was fantastic to work with!
Everything was excellent from the customer service to the quality of body work. I'd recommend them to anyone.
Yes I was excited and happy, Alexis was a huge help!
Everyone I talked to was very friendly.
So far the service was perfect!!! Thanks for everything
The service was great people who took care of me were great in the car looks fabulous
Very friendly and courteous service
In fact I recommended your shop to a friend this evening.
It looks great but I've only driven it 2x so I don't know about squeaks and rattles. I haven't gone more than 26 miles total.
So far very good. I'm quite satisfied.
I was in constant contact with Service King throughout the entire process. Alexis even went above and beyond to make sure I had everything I needed for my car.
Kudos to your crew for a job well done
Communication during the repair process was horrible. I never received a phone call regarding an update on my car (what was wrong, what was being fixed, etc). Also - the expected date that my car was supposed to be fixed was delayed 3 times. There is no point of setting a date if it is going to get delayed. Horrible customer service, in my opinion.
good service and a professional job
Appreciated the good daily or every other day text Communications
Excellent service by Alexis Santana
Top notch customer service, thank you!!
Good communication, thorough updates. Great job!
Alexis did a really nice job keeping me informed and making sure I was totally satisfied.
Vehicle Make : Volkswagen
Very professional great service
Alexis Santana takes customer service to the next level. I hope you know what a tremendous asset he is to your organization!!
The representative who helped me was professional, courteous, and customer focused. He wanted to be sure that I was satisfied with the work and I would say he went above and beyond in working with me. I also found that ladies at the front desk to also be friendly and helpful. I would definitely recommend Service King to others.
I appreciated the updates on the repost process & really appreciated being able to arrange to get the car as I had no one to bring me to the shop to pick it up. That was so nice.
Really appreciated the communication