Very good and reliable service. Consistent updates on status of repair. Very satisfied with the work done.
Job was done well and in a timely manner.
Outstanding Job! Alexis Santana,Kudos! He was professional,courteous and extremely knowledgeable.I give him and your company a 10/10. I highly recommend your services to anyone looking for great automobile services.
Fyour team went above and beyond the call of service and I am very happy with the results of my car
Alexis did a great job. He kept me informed with every step.
Great service! Above and beyond expectations.
The repair was completed before the estimated completion date and the staff was pleasant. Thanks!
Great experience from beginning to end. Car looks perfect!
Your employees were amazing helped me so much my car loooks beautiful thank you very much guys I'll deff pass you guys around to more people
Vehicle Make : Range Rover
They not only fixed the work I scheduled but did a few extras. My car looks great
Excellent working environment.
You guys are awesome! Thanks for doing such a great job!
The Service King staff was great from start to finish. Everything explained in a friendly manner. Constant updates were great which helped me to arrange my schedule. Pickup was informative and very timely. Even the car rental procedure went very well.
I am impressed with the job done on my vehicle. I appreciate the fact that Service King has excellent service. The updates were awesome. You know how to make your customers feel special. Thank you so much.
Very professional and helpful!
Vehicle Make : Volkswagen
Everything went very smoothly with the repair. Everyone was very helpful.
The estimate was pretty accurate, within $20. They completed the repairs within my timeframe in a workmanlike manner. My only negative comment was there were scuff marks in the lower interior driver door and the same dirty shoes left prints on the driver floor mat.
Perfect service. From the moment I drop it off to the moment I picked it up.
Your Lombard service center very good
Your Texas office for scheduling very bad.
Great customer service. The text keeping me updated were very helpful.
Alex was on top of the repair the entire way.Dent texts on progress of the repair.
Job well done ! Keep up the good work Alexis and service king staff !
Alexis was wonderful and very helpful..definitely coming back cuz of him
They guaranteed my car and it was done on the day I said I love it
Customer service was excellent. Text messages were especially helpful.
Service King kept us updated via the "service texts" as well as Eddie, our Service Advisor. Work was completed5 days ahead of the estimated "completion date".
Excellent job! Thank you.
Service was great! The car was fixed before the due date. Thank you Service Kings
I appreciate the great customer service I received very professional staff...and I will be definitely doing business again with service king...and thank Alexis for your help
Service was great. Matt went above and beyond what I expected.
Eddie was pleasant from start to finish, keeping me informed on the status of my vehicle and answering all of my questions in a timely manner.
Everyone there is wonderful and nice and they truly care. I ended up having to bring the car back because I got in another accident. Bird calmed me down and was so nice and everyone there made me feel better. I appreciate how much they care and I will always trust them if I need any repairs and will definitely refer them to friends and family.
Byrd did an exceptional job on my car and I really appreciate it
Great communication and excellent service! Bird was top notch!
You team did a great job! Car was clean work was done to my complete satisfaction. Your techs did a great job in explaining what was done.
Thank you so much for all the care and attention you did for our car.
All the updates and follow up makes us the clients aware of the progress.
More power to all and Good Job!!!
Alexis was exceptional. He walked me through every step. He made sure I understood everything that was going to happen to my truck. I am extremely happy with my vehicle as well as with the service I received from Alexis and the staff.
Kept up to date on repairs. Great job Eddy was a terrific
The car repair was done well and on time. Everyone that I dealt with at Service King was polite and professional. I would use your company again.
Text time frame didn't match agents,but he stayed in touch frequently to update
Vehicle Make : Mitsubishi
Wonderful job Eddie was fantastic explains everything pleasure doing business with you guys quick and easy
Very efficient and informative. Thanks!
Overall customer experience was superb! My car looks like new and the work was completed ahead of time. The daily updates helped us and our contact "BIRD" at the Lombard facility was excellent. He was very knowledgable, efficient and courtous.
The entire process was stress free and that is thanks to the wonderful people at service King. The work done on the vehicle was phenomenal, and that describes what a body shop should strive to achieve. I was fortunate to have my car repaired by very capable people and I want to thank everyone at Service King. In the future, Sevice King will be the first place I recommend to friends and family.
They did a fabulous job on our car. "Bird" especially did an outstanding job keeping us updated and in the loop as far as the repair timeline was concerned. Excellent.
Great service! Excellent communication with customer! Reasonable prices! Quick repairs! Awesome job!
Alexis Santana was extremely helpful. Excellent to work with.
Alexis Santana took care of me and he was very professional, personable, efficient, and courteous. We are repeat customers because Mr. Santana took care of me previously and the great service he gave me then was repeated this time.
It was great Bird my service guy was awesome. Best service experience I have ever had
The car looked great!!! Alexis was fantastic to work with!
Everything was excellent from the customer service to the quality of body work. I'd recommend them to anyone.
Yes I was excited and happy, Alexis was a huge help!
Everyone I talked to was very friendly.
So far the service was perfect!!! Thanks for everything
The service was great people who took care of me were great in the car looks fabulous
Very friendly and courteous service
In fact I recommended your shop to a friend this evening.
It looks great but I've only driven it 2x so I don't know about squeaks and rattles. I haven't gone more than 26 miles total.
So far very good. I'm quite satisfied.
I was in constant contact with Service King throughout the entire process. Alexis even went above and beyond to make sure I had everything I needed for my car.
Kudos to your crew for a job well done
Communication during the repair process was horrible. I never received a phone call regarding an update on my car (what was wrong, what was being fixed, etc). Also - the expected date that my car was supposed to be fixed was delayed 3 times. There is no point of setting a date if it is going to get delayed. Horrible customer service, in my opinion.
good service and a professional job
Appreciated the good daily or every other day text Communications
Excellent service by Alexis Santana
Top notch customer service, thank you!!
Good communication, thorough updates. Great job!
Alexis did a really nice job keeping me informed and making sure I was totally satisfied.
Vehicle Make : Volkswagen
Very professional great service
Alexis Santana takes customer service to the next level. I hope you know what a tremendous asset he is to your organization!!
The representative who helped me was professional, courteous, and customer focused. He wanted to be sure that I was satisfied with the work and I would say he went above and beyond in working with me. I also found that ladies at the front desk to also be friendly and helpful. I would definitely recommend Service King to others.
I appreciated the updates on the repost process & really appreciated being able to arrange to get the car as I had no one to bring me to the shop to pick it up. That was so nice.
Really appreciated the communication
Great service! Alexis was excellent!
Great job! Timely and professional!
The text updates were a nice added touch
Vehicle Make : Volkswagen
Great and quickly fixed my vehicle. Well done and as a bonus I love that you guys cleaned my car! Thank you so much!
They were wonderful company to deal with!!
Alexis is very professional and made my experience very smooth. Everyone is so easy to work with in the office. Thank you
The repair job was perfect, cannot tell there was bodywork performed
Excellent customer service, attention to detail, and great follow up. I was alwsys keot uo to date with status of repair. Car was ready when promised.
Alexis was a pleasure to work with. He was very helpful throughout the entire process.
Beautiful job on the repairs.
Excellent communication/follow-up throughout the process.
Repairs exceeded expectations.
Would definitely recommend Service King to friends and family.
Very professional group of people. Highly satisfied!
I usually don't try other body shops, but you guys impress me with the work that was completed and I'm happy.
Thank you again
Great service, location convenient, kept us very informed along the way - very nice job !
Vehicle Make : Mini Cooper
I was super pleased by the customer service and the result of repairs. Keep up the good work.
Complete wonderful service. I want to mention Celina (front desk) and Bird (Mr Velasquez) did a wonderful job. Thank you so much
Excellent service by Alexis Santana.
My Subaru turned out great. Bird's attention to detail is awesome and great asset to your business.
The service was great and the workmanship was fantastic.
Extremely professional in all areas
They were very friendly and helpful. My car looks amazing.
professional and detailed. car looks great
Great job and staff was great.
Radek did an excellent job of keeping us informed on the status of the repairs, even before we asked. He was very friendly, extremely courteous and seemed genuinely concerned with our satisfaction. Our car was delivered several days ahead of schedule. It was nice to have it back looking as good as before the accident.
Excellent customer service and experience from start to finish. Thank you again.
Excellent quality, excellent service, wonderful customer service. Would highly recommend
The entire experience exceeded my expectations. First, the Receptionist at the front desk is so sweet and responsive. But it was Cuitlahuac (Bird) Velazquez who really was exceptional in his knowledge, professionalism, and follow through. The daily text updates were very appreciated as was his taking time to make sure I understood the work required. And my car....it looks brand new!! I will be posting my car and and my experience with Service King on FB I was so blown away! Thank you
Brian was the person who took care of us at the service king office and he was fantastic. Very professional and easy to deal with.
Great service. Fast turn around.
Your company did an outstanding job. Alexis is a great technician did wonderful work. Pleasant to deal with. Everyone at your place in Lonbard was perfect.
Very quick and friendly. Completely satisfied with the service I received
Couldn't be happier with the customer service and professional work. I for sure will recommend this body shop to anyone who would need worked done.
Radek Tylewski is very kind and professional, he is a valuable asset to the organization. I recognize his hard work. However, I am not satisfied with the quality of the "repair" that was completed. Additional damage has occurred while my vehicle was in the possession of service king. I have two large noticeable sized chunks of paint missing on from my rocker panels on the drivers side of my vehicle where the repairs took place.. This additional damage was nonexistent prior to service King taking possession of my vehicle. One of the paint chips is approximately 7 inches in length. The second chunk of paint that is missing is approximately 4 inches in length. I brought this to the attention of the manager, Jeremy Mulder. Jeremy Mulder failed to accept responsibility for the additional damage that occurred to my vehicle while it was in the possession of service king. Manager Mulder stated that there was nothing he could do to fix the additional damage that occurred to the vehicle while it was in the possession of service king. The paint that was applied to the repair is bubbling and blistering. The quality of the work is absolutely terrible and now my vehicle has sustained additional damage While in the possession of service king. I am disgusted with the quality of the repair and the additional damage that has occured.
Your service rep was great. He took great care to explain everything and was very easy to work with. Excellent experience. Thanks.
Everything was great except for communication and updates. Alexis was very knowledgeable and has an awesome personality! The front desk ladies were great too. Wonderful customer service! However, Alexis told me I would be getting multiple updates and I only received two- one that my car was going to be painted and when my car was done. Typically I would not have minded this, but when I called to ask about the painting stage I was informed that they had found much more damage to my car than expected, and my car would be done later than planned. It would have made me feel more valued as a customer if I was updated on the set back. Other than that, my experience was good, my car looks great, and world class customer service was provided, which was extremely appreciated. I hate having to deal with a damaged car, but Service King is the place to go!
Great customer service. Alexis was very knowledgeable in the field. Made it very easy in understanding the process. Thank you!
They went above and beyond expectations. The repair proccess was painless they even did a few things that weren't even part of the current repair free of chrage, i will definitely continue to use them for auto body repair no questions asked. Thank You for everything you have done.
Good fast service. Satisfied with the work done on my car.
Vehicle Make : Volkswagen
Alexis and his crew were amazing! I am so glad I had my car repaired here. I loved all the text message updates and calls from Alexis telling me step by step of the repair process of my car. Car accidents are the worst but they made my experience be wonderful. The work on my car was also incredible and it looks perfect! I will recommend service King to everyone and I hope I don't have anymore accidents but If I do I would bring it back to Service King in Lombard. They made me feel like they care about me and treated my car as their own :)
Good job on the repairs and kept me informed as to the progress
The whole team great job!!!!!
Vehicle Make : Volkswagen
Alexis and the entire team made the repairs the most seamless part of this whole process, which was a relief. Always in communication and even provided some insight into the insurance process, which was all new to me, since this was my first accident.
Very satisfied, Bird was great and kept me informed every step of the way.
We have come to your facility a couple times before and Service King did a wonderful job. Recently got into an accident with my car and thought of no other place but Service King.
The customer service was incredible! I loved the text notifications!
Alexis Santana was really awesome! I felt so comfortable asking him any question! What he had promised he delivered! Job well I really appreciate that he stuck to his words! Thanks again
Service King provides excellent service. They do the best work. Staff is very nice.
Excellent from start to finish. All merchants should handle their business as well as you do. I would be happy to recommend you.
Bird, did a great job, good management skills, work within the system and got the job done, the car looks beautiful. Bird is good!
My service advisor was excellent! The best I have worked with anywhere!
Alexis was very personable and explained what needed to be done for repairs
Nice job, appreciated the thorough cleaning job when returned, including the wheels....communication is good, you guys may be going overboard on it...I think I received close to 15 texts about the service stutus, which was a slight dent in the driver side door. Overall, very satisfied. Thank you!
Very thorough and thoughtful. I hope I don't have to go back but if that happens I will return. Loved all of the staff
Great job by everyone especially keeping me posted on the progress.
communication was phenomenal and consistent. The repairs appear to be on point but more than anything I was impressed by how well informed I was of every step of the repair process.
Very impressed from start to finish. Love all the communication, and Bird was awesome.
Helpful staff, good explanations of everything that was going to happen. Very easy experience overall.
Great customer service! Alexis was great!
Bird was phenomenal at keeping me updated and was fully professional whilst being personable too!
Alexis was extremely helpful.
Vehicle Make : Volkswagen
Excellent customer service and quality work! Alexis Santana provided us with a terrific customer experience. Thanks
Better customer service at the front desk.
Byrd is an outstanding representative of your company. He kept me updated throughout the repair process and made reasonable promises. He met or exceeded deadlines.
Alexis Santana was great. A job well done in time as promised. He was friendly and courteous . Will recommend to friends.
Bird was great. Car looks awesome and it was overall a good experience
The paint job looked amazing. You can't tell at all that it was in an accident!!
Bird's professionalism, honesty and attention to detail were remarkable.
I've brought several cars here and every time the service is fantastic!
Delighted with your service and early delivery on top of it. Thank you so much. You are great!!!!!
Great job! Car looks amazing!!
I has a great experience at Service King. They did a wonderful job on my car an Radek took GREAT care of me. If I ever need more body work on any if my cars I would go back in a heartbeat and I will recommend Service King to anybody who needs Autobody work done!
Good service and was a good experience
Vehicle Make : Volkswagen
Excellent at explaining everything.
Alxeis had me done in one day. He kept me on top of the progress of my Car . I give him a 10 on service .
Alexis did a fantastic job!
Alexis was incredible to work with!! Having to go to a body shop after your vehicle is damaged shouldn't be enjoyable, but I can honestly say this was an enjoyable experience!
It took a while, but you really cant rush wuality.
Well done and faster than estimated.
I hope I never get in an accident again, but if I do I would definitely bring my car here again. From beginning to end the service was great. Love be the text updates.
Love the regular communication and updates. Our contact person, Bird was so helpful and very accommodating.
I was totally and happily pleased with my experience from start to finish regarding the repair of my car passenger front window. After being so stressed and upset about the smash and grab actually occurring, the team at Service King was courteous, professional and compassionate. Radek upon arrival helped make my car safe to temporarily drive until I gathered approval from Allstate to schedule the assigned repair appt. (NOTE: My car dealership made zero effort to do that!!) & Alexis provided prompt updates throughout the week of repairs.
I am a firm beliver in paying it forward and will definitely tell everyone I know about my great experience at Service King.
Vehicle Make : Volkswagen
Service was great and fast
Alexis Santana did wonderful job
give a realistic repair time. car pickup date was changed multiple times
The service was exceptional . Bird kept me informed through the process and completed the job sooner than I expected. He did a fabulous job and would definitely recommend him to others. Even though getting rearended in Wendys on my lunch hour was such a frustrating experience, the wonderful service I received and super job done on my car made life good. Thank you ! ML
Thank you very much for your service and hard work. The car looks great
Second time I've been to Service King. They are always professional and do a great job
Service King did an excellent job. They took great care of my truck. I loved my truck when I saw it after it was done. These guys are really professionals.
Vehicle Make : Mitsubishi
Was treated with the most care and attention.very nice experience.mr santana and office staff very friendly.thanks so much luis
I will pass along the word, that I have a great experience with Services KING thanks guys foe taking care of my turck..