Great communication! Great job done in a timely manner.
Everyone was very helpful and the car was fixed way before I was told by a text that it would be done
I received update almost 3 times a week. They totally take care of my car and contact with the insurance company on behalf of me. That gives me less stress. Jennifer was a nice person who always go beyond her boundary to assist me.
Thanks Service King Team.
Loved the updates during the week!
great job. customer service a 10
Everything was excellent. Thank you for quick and prompt service the car looks great.
Everything worked out well! Only complaint is automated text message kept giving us the wrong date and when our car was ready to be picked up we were out of state!:( other than that great service.
The service from beginning to end were great
Jennifer was very helpful with communication and updates
Jennifer provided excellent service!
Superb service. Went over and beyond to get our vehicle completed. Great communication skills and customer service. Would definitely go back if I never need another car repair.
Jennifer Splawn and the whole Service King team was GREAT!
I was scheduled for a 7 am drop off and i needed a rental car which the scheduling person knew but when i got to service king i had to wait 30 minutes until the car rental place opened. Only thing i was disgruntled about. Keep up the good work!
i was very pleased with service king they very prompt and was able to get my car fixed with out any delays on the part of service king
Mr Les Boutwell who kept me informed through the different stages of work n repair of my Camry was an understanding kind gentleman. The service and work done in a timely manner was appreciated . I knew I could count on him. He is a credit to Service King Thank U !!!
Well done. Great communication.
Great communication during time of service. Jennifer kept me updated as well. Car was even done a day early.
Wesley was great and everything went exactly like he said it would.
Vehicle Make : Mitsubishi
My Service King rep was always available to answer my questuons and kept me updated thru out the tepair process. Thanks very much...
Very professional and Wes was awesome
No need to contact. Just took way to long. Was told multiple times it was going to paint and it continued to be delayed to work on another vehicle. They had mine from 12-22-16 until 1-11-17. No big deal but I was told at least 4-5 times it was going to paint and would be ready in a few days.
Advisor was vety thogouh and informative
Anna did a great job in making sure that my vehicle was fixed properly and in a timely manner. Her efforts didn't go unnoticed and she's a great employee. Thanks for the great work!
The team was great and my car was SO CLEAN when I got it back! Thank you so so much!!
Customer service was superb. The staff kept me updated without being annoying and the work looks great. I honestly will recommend service king to anyone in the future.
The constant update was nice. Plus the young lady called me
I think there is an issue with the front sensors, they have come on without the car being close to anything. I also dont think the hood is straight, the tech said it is "as close as it can be", but it looks croocked, to me. I'll provide more feedback after i drive it for a day.
Jennifer was awesome.
Took longer then expected and found scratches on my car
My service advisor, Anna, was very professional and kind. I was very positively influenced to use your company again through her great care and service.
They lost my paper work and I had to wait longer than necessary. And the work on the car is questionable, I am going to have to bring it back and be out of a car again for who knows how long. Friendly employees just not happy with the work or the lack of follow up with the insurance company to see what was taking so long, I ended up having to find the problem and get the **** rolling and let service King know.
Vehicle Make : Volkswagen
The experience was overall great. No complaints
Wesley did an amazing job by making sure my car was well taken care of, and informing me throughout the entire process. Definitely recommending to friends and family! Thank you so much for a job well done.
Excellent work and excellent service.Great job! Thanks I'm giving you a 10.
Anna was great to work with. She kept me up to date with status of repairs.
Ann was super sweet and made sure i was updated on everything and made me completely comfortable with leaving my car in yalls care
Great communication. Speedy service.
So far everything looks great! Thanks for making it look new again????
Excellent experience following an upsetting hit and run collision. Timely, responsive,helpful. I would recommend highly and return for any other auto repairs.
Your have a professional and knowledgeable team! Anna Waldron was efficient and knowledgeable of the repairing process. In addition, she is friendly, personable, attentive to my questions and concerns. Thank you and I'm glad to have chose Service King to service my car's repairing needs.
Jennifer was great with keeping in touch with me during the whole time my car was there!
Best updates and communication that I have experienced with a repair shop.. I received email and text updates. Very Helpful
Wes was awesome! Such a great experience from the initial phone call until I picked up my car! He did such a great job.
Fantastic Service Start to Finish! TThan you! Thank you! A great job and our car was repaired aheadbof schedule. Thank you Service King...
Truck looks good and it was an all around good experience. The trip up there for the estimate as well as drop off and pick up were short and sweet. Really liked the text and email updates.
I was for the most part always aware the status of the cars repair. It was even more impressive since i was out of town for part of the time the car was inthe shop. I was very happy with the profession of the person I was working and I am very happy with how the rest the car looked just like New
Todd had great communication on updates. It was a long process about a month
Everything was done well and they held themselves with a highly professional attitude. Also, I loved how my car was even cleaner than I left it. Well done
Jennifer Splawn was hands down the best customer service rep I have worked with at Service King. Enjoyed every moment of the process.
Anna was a great rep. I do question the corporate decision to halt all hail repair when I already had a quote on SERVICE KING letterhead. I believe I should have been able to complete that work. Don't blame Anna. She tried
Agent explained everything and always communicate concerning the repairs. He did a great job.
Wesley was fantastic!!! Great customer service.
This repair took over 8 weeks when we were told 2 weeks. I believe that your company has become so busy that you have forgotten the customer service basics that helped your company grow to the size it is today. There was absolutely NO communication until the last 2 weeks (which was promted by my call and demand for answers) and I am certain that I could not recommend your company to anyone and I will not let my insurance company sway me to use Service King if I am unfortunate enough to need auto repair again. I will let Allstate know my opinion as well because I was told by your company that they are most at fault for delay for sitting on this claim which they deny happened.
My immediate thoughts upon receiving the car back this afternoon was, "Wow the car looks almost new!" There were no visual signs of the dent to the side of the car. It was a job very well done. So, I was really happy with the outcome. My contact, Jennifer did an excellent job of keeping me apprised if the status of the work being done and Service King's adherence to the project timeline. Thus there were no surprise delays. Well done by all.
Everything went very smoothly.
They keep me posted I like it
Everyone was extremely accommodating, sweet and communicated the entire process.
Picked my car up on 10/14. When my car was taken for an alignment they lost the center cap. I wasn't told about it until I picked up my car. Driving it home it made a noise in the front end that was not there when I brought it in. I brought it back this morning, had to take to **** Mufflers, they determined the strut mount was bad, the struts themselves were replaced on the original repair, but not the mounts. I was told I could continue to drive it if I didn't mind the noise. I chose to leave there so it could be repaired properly. I'd rather avoid it causing further damage or worse I end up in an accident. Very disappointed in the mechanic ya chose to contract with for the repairs on my suspension
Repair shop did a great job fixing my BMW X5, I had been to another shp previously and wished I went I had just gone to service king. They kept me informed all the way through the repair process. Thanks Wesley Bothell!!!
Anna Waldrop was great and a pleasure to work with.
Awesome Job!!!!! Will keep going to service king for all my auto body work!!
We worked with Anna Waldron. She was great and kept us informed. Plus, the car was ready one week ahead of time.
Great communication and results look great. Thank you!
Anna was excellent!! I intend to refer people to your to
your location. Anna Waldron was professional, friendly, and attentive to my needs. 5 stars!
They were very helpful and professional
Very nice and friendly service. The work was done well and quickly.
The cars motor is noisy and there is a loose molding on the door pillar
Wes handle my repair. He was awesome.
Staff were very helpful and friendly. They made a stressful process much easier.
There was a 1 week delay for getting my car fixed, but overall service king is great.
Wes was very professional & quickly responded to all of my needs. The daily updates I received reassured me of completion date. Allowed me to focus on my daily activities
Great job in and out fairly quick, looks great.
Excellent customer service, and high quality repairs.
Anna was great and very professional
And the work looked like new
very good work to fix my car.
Anna kept me up to date and was available to answer all questions. This is the second time I have used Service King and they exceeded my expectations.
I appreciated the frequent updates and quality of repair service I received. Staff was nice, as well.
Super friendly... Great customer service. Thank you
From the day we left the car until the day we picked it up you kept us informed. We could not be happier with the customer service that we received. Also the repairs were excellent! So pleased with the way the car looks - looks brand new again.
Todd was a please to interact with through the whole process. He knows his job and does it.
Great work and service! Anna was very helpful and kept me informed of the status.
Your rep Wes is a pleasure to deal with always professional and willing to answer any questions. He strives to go the extra mile and wants to make sore you're satisfied with the service provided!
All your people are happy, courteous and polite.
Thanks for doing a fine job on my 2013 Ford Taurus - it looked brand new when I picked it up today 9/6/16!
Todd was awesome to work with
Service King was very helpful and communicative during the entire experience.
I'm very satisfied with how my car was fixed
Mike was great, very professional, and always kept me updated! I could t have asked for a better experience!
This was, with out a doubt, the best repair experience I have ever had. The entire team deserves a big "job well done".
Easy process, great customer service, faster than expected.. Thank you!
They finished ahead of schedule, great personal service!
Wes kept me informed and delivered the car before the deadline. Pleasure to work with him. Thanks to all at Service King Lewisville, Jones Rd. B. ****.
The car was returned to me without proper quality assurance. There were several areas of white paint on the light assembly that was repaired along with some scuffs. This was eventually fixed to my satisfaction. Additionally the bumper paint did not seem to match well--different color of white...a little more yellow perhaps or a tinge of pearcoat white.... Decided to take the car. Hopefully my stepson (his car, which is his first car) is okay with the final result when he returns home in August 22nd. Thank you!
Anna was awesome to work with!
Good service. Quick responses from service adviser.
Very pleasant experience. Car looks great. Excellent comunication
From the time I walked in to service king in Lewisville Texas the professionalism and the courtesy of the staff was indescribable . The partnership that they have with Enterprise Rental car makes it very easy to drop off a car and have one be ready for you for pick up. The daily reports were very informative and it definitely let you know when your car was going to be ready and the update on the repairs itself really enjoyed that service. Being provided one individual that is assigned to you gave me the insurance that anytime I had to call there I could speak to just one person that knew exactly what was going on with the repairs of my car. I've use this particular service king service many times in the past couple and I would not use any other even if my insurance didn't cover the repairs I would go to them and have it done anyway. Kudos to the staff members of the service king in Lewisville Texas,
They did a great job and the communication was great.
You do a very good job of keeping customer informed as to status or the repair. I was treated very well through whole process.
Very satisfied with updates and service.
My insurance company wanted us to go to another collision shop, but my brother told me to go through Service King. I am so glad that I did. Thank you a ton for all that all of the workers did for us and my car. You all did a great job! Thank you a thousand times!
When i got my car back, it was infested with ants. Also, two of my tires had extremely low tire pressure.
Service was great, but I wish I got my car back in better condition.
The team at SK were outstanding! Very friendly and service oriented! The colored bumper that was fixed sticks out about a half inch more than the other side. It's probably something that only I would notice, but it should be flush with the metal bumper underneath it.
Amazing. They took all the issues with my car and got it done as soon as they could. Wes kept us up to date and all staff were friendly and walked us through step by step.
Awesome and fast service.
Thank you Wes for the wonderful customer service. You kept me notified via text of the status of the services at it was being done. The entire team did well and had our car ready a week ahead of time. Thanks to the guy who came in on Saturday to complete the work. The rental car process was very convenient. The puck up and Service King contacting them to come pick the car up.
Excellent customer service. Blessings to the entire team.
I got my truck back on Saturday and there is several things not conpleted. Thw conditons the vehicle was reruened to me was even in worse than when they picked up my truck.
Vehicle Make : Mini Cooper
Friendly. Keep me up to date. Did a great job.
The finished product was fantastic. The service and communication in between was very much appreciated. I would take my vehicle back to Service King anytime I needed.
Fantastic hard-driven repair in the speediest setting I've ever seen. Thank you
Anna was winderful and the service was great and very quick.
Outstanding customer service by Jake and his team!
The car looks better than it did when I first got it! Great job!
They always do great work
Job well done and everyone was very friendly and helpful.
Excellent service and friendly employees! I would definitely use their service again. Sorry, I don't remember the woman's name, but she had to take over our account at the last minute. She was great! Please let her know how pleased we were with the whole experience, but especially with her warmth and capabilities!
keep your service as before.
My car came out looking like nothing ever happened! My car looks pristine as it looked the day I purchased it from the dealer. Thank you Service King for the amazing work on my Ford Focus! And a huge thank you to Jake Ware of Service King in North Lewisville, TX. on Jones St for keeping me updated on the repair process. Thank you Jake!
Jake and the Service King team were great at the North Lewisville location.
Anna went above and beyond. Thank you.
The service advisors kept me informed of the progress throughout the entire repair process. They are knowledgeable and professional.
A is for awesome Anna! She took great care of us! We could not be any more pleased with the entire process! Thank you
Wesley was informative and patient
Excella nt ,fast friendly girls I will be back. They got me finished up two weeks early, they were so courteous and professional.me and hank the truck loved it. Someone thought I had a new truck. My service girls had beautiful smiles and was a pleasure workin with them. Rock Kirby
Service was outstanding. Courteous, professional and fast. Wes kept me constantly updated on the progress of my car and the repairs look amazing
It's not that I'm not satisfied with the work that was done. I've only had my Jeep back for three hours, so the jury is still out. It's more a matter of the actual time frame in which it was completed, and the lack of transparency & communication I experienced. Mind you, I was warned that it could take up to 4 weeks because it was a Jeep. Still, I've trusted SK with all my cars so I dropped it off. I'm not sure if there's an entire team in charge of determining what parts must be replaced, and who to order them from... but that part of this whole process was a total debacle. Parts that were necessary to rebuilding my front suspension (which had to be competed before other parts could be checked for damage) were ordered with unnecessary parts; parts that I literally could have picked up after the fact. A week was wasted because of this kind of time mismanagement. I understand that the shop felt the need to have a mechanic that works on Jeeps rebuild my front suspension, but in reality it was an OEM front end with aftermarket shocks. Any ASE certified mechanic should have been competent enough to rebuild it. My due date was changed 4 times, and the final day I was supposed to get it back I received a call that they couldn't source my rock slider/side steps. I was informed "they don't make it anymore", and was offered a similar alternative. The problem I have with this is I've already established that time management is apparently not someone's strong suit, and I also know that 6 weeks ago I provided the team at SK with a link directly to these rock sliders so they could source them. I also know that they do in fact still make them... because I know the owner of the company. I'm positive that someone dropped the **** ordering my replacement slider (they take 2-3 weeks to fab & ship), and rather than tell me the truth they chose to try and **** me. I called ACE myself and got SK a reference number to order my slider, which I have opted to install myself. 6 weeks and a day from drop off, I go to pick up my Jeep. One of the damaged fender flares (which I pointed out when I dropped it off) was not replaced, and was not fixed properly. Obviously, I was less than thrilled. Unfortunately for me, I want to have confidence that my Jeep was repaired properly, the problem is I have no confidence in SK. This whole process has been mismanaged from the start, and I believe it stems from that first day when I was told all about how "Jeeps take a long time... blah blah". If you start a relationship with **** excuses, apparently it gives you free reign to make excuses the rest of the process. The mistake I made in my opinion, was I should have taken my Jeep to a competent off-road shop that subbed out all the body work, and not the other way around. I would suggest they decline working on Jeeps in the future.
Very pleased with the repair to my vehicle and the great customer service that I received
Alex was wonderful about keeping us informed on repairs. Great customer service.
I still have dance down the fender well about 5 of them and then the tailgate still has a dent in it I don't know where I go from here but it doesn't look good especially when I walked up to the driver door every day
Alex and crew were terrific.
Anna kept me informed at all stages
Of the repair. Was in and out quick when I brought my truck in and when I picked up my truck. Everyone was friendly even the man that washed my truck before I picked it up. I will always use ya'll for repairs... Thanks
I'm HIGHLY satisfied with the work done! It looks bettee and even feels better than when I brought it in! GREAT JOB!!!
I really appreciated how they sent regular updates on how the repair was coming along. Even though it wasn't finished as soon as expected, they were still able to get it done in a timely manner, and get my vehicle back to normal. They did a beautiful job! My vehicle looks perfect!
The staff was friendly, informative and easy to communicate with
Jake was very prodessional and kept me informed of the entire relair process. Great asset to your company, you shouls have more employees like him.
Repairs were done quickly and car was even washed when I picked it up.
Jake was Amazing! Great customer service. Very satisfied
I appreciated the updates and that even though the job was pushed back a week, it only took a couple of days. I like the use of texts and your representative was very pleasant.
I wouldn't ask you guys to change anything.... Everyone was very personable, knowledgeable and professional. I have to say thanks a million to Alex for always keeping me informed of what was happen with my vehicle
Lady that helped was Alex and she was great!
The repair work was very good. But the information was incorrect about the rental car, the status is that I was texted from Service King or incorrect and had to be corrected, the wait time on hold when I would call in to get the corrections when I knew the text wrong was way too long.
10/10 wonderful service! Very fast!
Repairs were very poorly done even though you had my vehicle for over a month. I am extremely dissatisfied with the work that was done. I've contacted my insurance agent to let him know that the quality of work done to my car was absolutely terrible and that he should not recommend Service King as a designated repair destination to any His policy holders.
Courteous and knowledgeable
2nd time coming here. Excellent both times.
Great work. Great service.
many thanks to alex and the service team.
Anna and Jennifer rock! ! Thanks guys
Excellent customer service Alex is very experienced in customer service. If every company had a Alex on their team they would be in good hands. Very pleased with the repairs very pleased. Thank you Service King
Your representative Anna was very helpful and pleasant to work with. Painless experience.
Anna was helpful from the very beginning. She made sure I stayed contacted and was always nice and polite. I would definitely bring my car here again.
Kept informed thru the process
My car looks amazing! The Service King team who worked on my car did everything I asked of them, and more. I am COMPLETELY satisfied with the job that was done.
Vehicle Make : Volkswagen
They were wonderful
I really appreciated being kept informed of progress. The repair looks to be flawless! Thank you and will recommend!
Vehicle Make : Volkswagen
Alex, my advisor, was professional in her dealings with me, keeping me informed and making, what was already a stressful situation, easier.
As for the car, it has been returned to showroom-like condition!
Vehicle Make : Volkswagen
Customer srvce was great
The service was exceptional. and done in a timely manner. Jennifer and Wes were very informed, even the young man who towed me car was so polite. Thanks for getting back on the road , and I'll let my friends know that Service King Team for their car care. Thanks a million. Carol S
The staff is very efficient and friendly. Thank you!
Everything was great. It is nice to see a company still knows how to provide excellent customer service.
Great service and communication!!!
Thanks k for your help wes!
The person of contact was great and kept me informed v the whole time.
Painless,easy. And done early. I was impressed and will return. Wes kept me updated through the whole process
Vehicle Make : Mitsubishi
Everyone at the facility was super polite and friendly, it helped make for a good experience with a bad situation. I am also very pleased with the work done on my car
Repairs done quickly! I picked up vehicle but did recognize it cause your team cleaned it so perfect, inside and out! This was my 1st time seeing your team in action, I recommend ur team to everyone. Thank you very much!
Wes was great to work with! I greatly appreciate his communication with updates on the repair! He has earned a customer for life!
The repair work was quick and the outcome was incredibly neat and as good as the original. We are satisfied.
This was an outstanding customer experience. Daily texts with updates. Anna called in addition several times. She expedited addl work under warranty from sterling. The whole thing couldn't have gone smoother. Having allstate and enterprise on location even better. The quality of repair looks great! I have an older car and have had body work done at serveral different locations. Without a doubt service king is who i will go to from now on
Wes took good care of me and my repair needs.
Vehicle had to be towed back to your shop because lock on driver door was not operating. Thank goodness we drove straight home vs going to a store and getting stranded because we could not get into the car. Anna did her best but this added another day to the repair process.
Keep up the same level os customer service
Our agent was helpful and kept us informed. She went over the repairs in detail and just made the overall experience as painless as possible. Would definitely use this service king location again!
GREAT JOB!!! to the Jones St. Service King. ????????
The QA process needs to be better. When I pulled away the interior panel was not reinstalled, I had to turn around. My reverse light doesn't work now although it did when I dropped it off. Paint is also unsatisfactory. There is excess rubbing compound and one spot that bubbled.
Loved the communication throughout the process. Friendly staff. Excellent work.
I am very impressed with Service King! It is evident they worked hard to get my car looking as good as new! I appreciated the text updates and the professionalism shown to me. Jack was great to work with, and made me feel like my car was top priority! I also like how Service King worked with my insurance company and the car rental agency - taking care of many of the details for me! Thanks very much!
Vehicle Make : Volkswagen
Timely and very budgeted. Thank you