Everyone was very nice and helpful. I have no complaints at all. It was great to be able to complete all aspects of the car repair at one facility. You have a great staff!
I happened to work with Mr. George at Service king,Resevoir rd, West Chester PA
He was very helpful and answered all my clarifications and very helpful during the process.
Car looks great. Everyone was friendly, informative and a pleasure to work with.
Really happy with the customer service I recd, they were very gracious and polite. Thanks a lot.
George took really good care of us and our vehicle! We were kept up on any updates and changes. Our vehicle looked brand new when we picked it up!! Thank you to all the hard working dedicated technicians who are behind the scenes in making our cars look perfect but never seen! Your efforts don't go unnoticed! Lisa M
Prompt service, professional service people, good results.
Everyone was fantastic, but Lee truly went above and beyond!!! Thank you!!!
Awesome, exceptional, George was terrific
Best service ever. Thank you
Extremely professional demeanor by the employees, and I was very impressed with the personal involvement of General Manager Kevin Brown, who oversaw every step of the repair work and communicated the progress of such to me throughout the work. Would definitely recommend Service King to anyone considering different repair shops.
Couldn't have been better
George was incredible. He kept me informed during the entire process and is just a really nice person.
The repair work done on the car looks great. But three added bonus of the car having been cleaned was wonderful. The car was so clean!!
I was constantly informed of the cars progress. George was very helpful and courteous. This was a wonderful experience. I really appreciate how George went out if his way to make this process flawless.
Everything was done on time !
The team at the West Goshen location went above and beyond my expectations. Also, my car was finished two days ahead of schedule, which was greatly appreciated since it meant less money for the rental. Hopefully I won't need more body work but if I do, I will definitely return to Service King. Thank you very much!!!
By in large, the service was great and the finished car looks terrific. Matt, my contact at Service King (West Chester, PA) was helpful and informative. My only disappointment happened when I filled my gas tank and discovered my tethered gas cap was untethered and the screw to which it should attach was missing. A small detail, but kind of irritating when I unscrewed the cap, not realizing it was untethered, only to have it fall to the ground and roll away.
Matthew, my advisor, was fantastic. Professional, knowledgable, and friendly. I was very impressed with the Service King facility as well. The text message updates were an added touch, and added to the customer service experience, which was probably the best service experience I've had to date at an auto shop. I trusted them with respraying the bumper on my Carrera, and the quality of the repair appears to be top notch at this point (and I'm a discerning car guy). Would highly recommend.
Horrible service overall not pleased with anything.
Vehicle Make : Volkswagen
My experience was top-notch from beginning to end. The coordination between Allstate and Service King as well as Enterprise made the whole experience streamlined and convenient. Bill was my Service King representative. He kept me informed of each step of the process. Friendly and courteous at all times. In addition the car was ready in record time. Service King was the best post a collision experience I have ever had!
Matthew was the person i dealt with. He kept me up to date on my vehicle. He was very professional and very personable and friendly. I was very satisfied with the job that was done on my vehicle. Great job. Thank you
Excellent service. Matt was personable, explained everything. Work completed in a timely fashion.
Appreciate the work you did and the quick turnaround time was much appreciated.
Top notch customer service , you could teach enterprise a few things
We look forward to being contacted. Thank you
George Giamboy was very pleasant man.
I do feel as though the hood could've been bumped out on the truck and I also think that it should not have taken that long but overall 7 out of 10 satisfactory level.
Amazing customer service! I loved the daily text updates to know how my car was coming along.
great job by Service King, this was my first experience using service king via allstate, communication was good and car completed in the projected timeframe, the service rep George was extremely knowledgeable and attentive to making the repair process very easy, thanks again
Great job. Timely. Very nice.
First time utilizing service king. Awesome experience. Staff was helpful courteous and exact in time frame for repair. Thanks.
You did a fabulous job, and it was completed well in advance.
Very pleased with work and appreciated the car getting cleaned . Thank all at Service King
Consistent updates and great work.much appreciated.thank you George.
Kevin took over my repair after Dan dropped the ball and got everything back on track
Yes, everything went well the service was superb. Very friendly inviting atmosphere. Everyone was friendly and happy, even offered beverages. The case worker was even polite and walked me to my car upon pickup. Very pleased.
Went great. On time ,I cannot tell the repair. They went the extra step to align an check under carriage.
Good communication from Dan; liked the text updates, too,
Natalie and George are awesome. Service with a smile (and coffee and water). They completely arranged my rental car pickup and return for me. They worked quickly, corresponded directly with my insurance rep, and my car repair is gorgeous! Did I mention they washed and detailed it as part of the service!? This place gets an A+!
Excellent and professional service!
Firstly, the actual work you did was fantastic. My car had a minor side swipe on it and now it looks like it never happened. But besides the actual repair, your staff are so friendly and enjoyable to be around. Also, it is the small things that really make the client experience great. You vaccumned my car and it even looked like it had been washed. My girlfriend got annoyed because I wouldnt stop talking about how happy I was that my car was clean. Superb business practices are taking place at this Service King and I would be happy to reccomend your services. Thank you!
Awesome service !!! Great Job on the repairs. The updates were an A +. Thanks
Cory was great and very professional.
Good updated status reports.
Vehicle Make : Volkswagen
Terrific service and the repairs look perfect.
I appreciate the frequent updayes
I was pleasantly surprised how quickly my car was completed. All of the staff I came into contact with were very welcoming and thorough and made this experience so easy. Thank you!
Truly appreciated the daily updates on my car repairs
The repairs look very good, and I appreciate the correspondence That kept me informed of your progress via text, daily. Thank you for your updates during the repiair work. Gorge earned my appreciation for your excellent service.
Thanks Jim Woodward
Nice people. Car looks perfect
Great job was done on my car. No sign of any damage. I would highly recommend service King to anyone I know. Thank you all
Good service. Nice people
Great communication from George G.! Always so pleasant and professional...kept me up to date on the progress of my repair! Everything was complete a week early so I am very satisfied with my experience!!
Absolutely wonderful service
Great service !!! Was constantly kept updated via text never had to call for status update this was awesome. Was on time with the estimated work performed and deliverey date on schedule.
Great customer experience
Great quality of work and the work was done very fast.
The customer care, with at least daily contact, was a refreshing experience. George was fantastic in every way. And Natalie was so pleasant to work with. The best service I've ever seen!
Thank you for your courteous and prompt service!
My representative George Giamboy was great. He continually kept me updated on the status of my car. My car was completely ahead of schedule and overall I was very satisfied with the work.
We worked with Bill who was awesome.
Regarding the whole experience from everyone there, they were very friendly. I felt like they had a genuine care. They were very thorough and kept me updated the whole time. I'd definitely use them again.
Will be your advocate . Top service
I liked the updates, easy process, and that my car was finished ahead of schedule.
Wonderful to deal with & the car looks brand new. Very happy.
Excellent work, fast service, frequent texts on status, super friendly. Hi 5 to all involved!!! Jason
I was very happy with the service and staff.
Disappointed that allstate who I have been with for 13 years recommend service king. I would not go back and would not never recommend them. Please do not try to make anything right I do not want anything nor would I accept anything it makes it seen like my discontent is to get something. It's just honest feedback.
The man Dan I worked with was unbelievably nice,
And very helpful
Vehicle Make : Volkswagen
George Giamboy was extremely helpful and kept me informed all through the process of getting my car repaired. Top notch service. Very happy with the results!
Vehicle Make : Mitsubishi
I was very pleased with the communication and the job done! Georgemy service man was amazing!
Overall, I received outstanding service. Matt and everyone at Service King did a great job and the work was exceptional. Thank you for a job well done!
Will definitely recommend to others.
Vehicle Make : Mitsubishi
Awesome service! Quick, reliable and I highly reccomend !!!
Expedient and professional.
Our account rep, Geoge Giamboy was vey helpful. He was very knowledgable, understanding and professional
I can not say enough positive things about the customer service at this service king location! The car looks fabulous and we even got it back nearly two weeks earlier then expected. Special thanks to Jim Hilligan for all his help.
My experience from the time I dropped off my car to when I picked it up was excellent! They were very nice and fair. I felt very confident leaving my car with them. When I picked up my car , the work was flawless . I was very happy with my experience . Steve and Jim were awesome ! I would recommend them to my friends and family.
Jim my service advisor was very helpful!
My car was returned to me with white dusk and finger prints all over my black interior. Was disappointed because I waited almost 20-24 minutes for my car to be brought out to me bc it " was being cleaned". Other than that. Great service.
Great job. Completed sooner than expected. Kept us up to date on progress. Thanks George
Great service and great people ... Best experience I have had with service company in a long time! Keep up the good work.
the service was excellent. the staff were attentive and helpful.
I have been using Service King for all of my car repairs and I am always treated professionally and have always been more than satisfied with the work they have undertaken. I recommend them to all my friends and family!
Vehicle Make : Range Rover
Best experience to date I have had with a repair
from communication to speed of job to quality
of work. I would definitely recommend and yes
if I needed work I would come back!
Great job. Very communicative.
Even though it stinks getting into an accident, Service King made it a great experience to say the least!
excellent & timely work. thank you.
Great communication may preceded the friendly, hassle free service
Great service and exceeded expectations on turnaround
Very professional and well informed with when my car would be done.
Jim did a great job of keeping me posted on the extensive repairs
Jim was excellent and he called me with every update.
Great communication and great work done in a timely fashion !!
My dashboard isn't working.
The left headlight and remote starter are not working. I will call in the morning. Thank you.
Service has been fine and quick timing and follow up. They just missed a damaged cover under the bumper that had to be replaced so we need to bring the vehicle back. Someone should have seen this in your final inspection. Overall still nice service and experience.
Couldn't have been any happier. Everything was fast and easy.
Jerry was very professional and put us at ease during the process. Thankyou
My car was in good hands and with your guarantee, there are no worries.
Vehicle Make : Volkswagen
Greedy job, kind and professional.Thank you
Great communication , friendly rep, excellent work
Great experience, very friendly staff.. Worked with Gerry who was very communicative with the progress of my car. Overall they took care of my civic promptly and what seems to be with quality workmanship. Thanks service King!
Jerry was very professional and helpful. The vehicle was completed early and he kept me updated along the way. He even stayed late so I could pick it up after I got off work. The work looks perfect and was a great price. Thank you Jerry for your help in making this process so easy and painless!
Jim and the receptionist were particularly kind and helpful at a stressful time which was much appreciated and they understood the need for and were able to deliver on the expedited timeframe requested for completion of the work non my car. The only negative is that the front passenger seat was dirty with some sort of film on it, but I was able to wipe it off
We are very happy. Great, fast, friendly service. The work was completed days for the the estimated time. The car looks great. Nice surprise that you even cleaned inside. Thank you!
Everyone that I had to deal with throughout the process was extremely helpful and I am extremely satisfied with the work that was done to my car.
Staff were very professional, kept me informed, and even picked up and delivered my car since I was physically unable to do so. What a great bunch of people!
Great work and awesome team. Everyone was professional and courteous from start to finish. William Weber was really great. Informative, thorough and prompt. Great job!
Vehicle Make : Mitsubishi
Jim was great to work with. He was patient, kind, and genuine. I used to help my dad work on cars when I was younger and so know my way around. I of course, however, tend to often be treated like I'm ignorant when I take my car to a mechanic and nothing drives me more insane. I was very happy when Jim called to describe the extent of the damage and while he thoroughly explained everything, he was in no way condescending and I appreciated that. The texts are a great touch and truly help the customer feel as if you care. Thank you for taking care of "Octane" and for sending her home safe and sound.
Service is very quick and my car looks like new again!
Thanks for the quick turnaround and a great job. Very pleased. If I ever need car repairs again, Kings will be my first choice. Awesome awesome job.
There is no thought. You guy were the best that I experienced. You gave up date and got it done right away. Edwards did a great job
Jim was great! Awesome communication.
Service King was the very best. I'm hoping I never need their service again but if I do I will surely take my car to them and recommend Service King to anyone who has a problem.
We were very happy with the service we got in the Collegeville and West Chester offices. Staff were very professional and kept us informed every step of the way. They were able to get our car back to us 5 days prior to their estimate! They even stayed after closing to get our car back to us before the snow storm. Very satisfied.
Vehicle Make : Volkswagen
Jim was absolutely the best. Service was great and quicker than expected.
Excellent service and the repairs look great.
Gerald was very helpful. Also, thank you for vacuuming my car. So appreciated the daily updates as well.
Friendly bill kept us updated and service was great ! The care looks brand new .
Excellent customer service and excellent job done on the car. We are truly impressed.
I was very happy with the service, my Jeep was done in a timely manner. It was never hard to get ahold of an employee if I had a question on my vehicles status. They also updated me frequently on my vehicle and it's anticipated completion date and time. Thank you for your help
Very impressed with the entire operation! All staff were kind and polite. Rental car transition was smooth and painless while work on my favorite car was speedy and extremely well done. Special shout out to Natalie... A true sweetheart... And great face for service king... And Ed... Whose follow up and professionalism was greatly appreciated. Thank you for making an annoying occurrence much less so!
Bill we we was courteous and helpful and kept me up to date on everything. Would definitely recommend service King to my friends. Thank you
Very friendly folks and they did a great job!
Whole team did an excellent job both in keeping us posted about progress of fixing our car and the great job fixing it. My husband Paul says you did great job which is a high compliment. Thank you all????????????
Very friendly and professional staff. You guys kept to your quoted timeline and finished on time. Communication was excellent. I was never out of the loop.
Everybody was really nice and gave me lots of updates so I was never in the dark !
Exceptional customer service
They were professional from start to finish. They took a stressful event and made it easy, understandable and much less stressful. Their daily communication was welcomed and appreciated. They kept me informed every step of the way. They were pleasant and organized as well as helpful. I was thoroughly impressed. Thank you to them for handling my accident i a professional, kind and efficient manner.
Great communication. Made an inconvenience bearable Constant updates gives me a sense of control
Bill was awesome! Friendly and called with regular updates. Best service experience I've had. Your text uodates were great too and much appreciated.
Wonderful service and fantastic people there!!!
The team did an excellent job of keeping get me informed of progress throughout the repair process. The car was delivered cleaned on the outside and repairs appeared to match perfectly.
Service King is an incredible service and auto body repair shop! My Hyundai has never received better care and now looks brand new after another car had backed into it. I enjoyed getting getting text message updates each day with an estimated date of completion, something that most auto body repair shops don't do. In addition, the representatives and employees were extremely friendly and helpful.
Great job over all. Excellent communication about status. Work seems top notch. I would highly recommend them to my friends and family.
Very professional all around.
I really appreciated the constant communication on the status of my car. Having this communication allowed me to plan when to pickup my car.
The repairs were expertly done and the car looks great.
My car looks great and Bill was a pleasure to deal with. I was updated by calls and text throughout the werk. I would recommend service king to everyone
Ed exceeded my expectations in all areas. He was great to work with!
Timely service and a pleasant experience
Easy process from start to finish with helpful, friendly staff.
I really appreciated that my car was detailed when I picked it up. The repair work was perfect and one would never know it was damaged. Thank you for completing the repaid so quickly so I could have my car back so quickly. Everyone was so pleasant and helpful. I also appreciated the updates I received. Thank you again!
Bill was super friendly and helpful. The turnaround was quick and my car looked great. Thank you!
I would recommend this service King location to anyone. The best customer service anywhere and they do a beautiful job. Great experience, kept me filly informed of what was going on at all times. Thank you
I am satisfied with the service.
Vehicle Make : Mitsubishi
Jim was great. Your shop is tops. Great work; car looks good as new. Jim very personable, friendly and informative. He and shop were on top of everything and consistently kept me up to date. If I'm gonna wreck my car your place is where to go! Thanks!!
The staff were friendly and professional, they updated me on the progress of my minivan. Thanks for everything.
Excellent service, turnaround time & finished prodect! We are very happy with Service King, Todd, Bill & the whole team! Thank you!
I was so glad they finished my car earlier than estimated!
Great work, excellent communication, friendly, personable staff. A overall positive experience
The repair looks great. Jerry was so helpful in guiding us through the process.
I appreciate the updates via text given my busy schedule. The car rental pick up and drop off arrangement with Enterprise was super convenient and quick! Altogether, a very service friendly experience.
The repairs were done promply and expertly. When I picked up the car, it was washed and vacuumed. Great job.
Everyone was really helpful updating me along the way.
Thank you Steve. Fine communications.
Bill was excellent in keeping me up to date. Car was finished quicker than expected & in a professional manner.
Vehicle Make : Oldsmobile
You did an excellent job and I would consider you for future work when needed.
Service King does excellent repair work, making my car look new. The service is 5 star as well as the communication on the progress of the work.
I would like to thank the whole team at service king for the wonderful repairs they did on my vehicle, I will recommend anyone to service king. Thanks again!!
Great service and excellent work. Car looked great when I picked it up
Jerry was very friendly and accommodating. And the office staff was extremely pleasant. This is my third time having a car repaired at this shop and I will continue to use them.
Very good communication by Bill Webster throughout the repair process.
My service person was extremely helpful and knowledgeable (his name is Ed)
Very professional from start to finish. Jerry Powell and Jim couldn't do enough. The repair
was perfect. Thanks Again, Len Poggi
Excellent service! I was kept up to date on the progress of the repair.the repairs were completed sooner than I had expected. Everyone at Service King was extremely helpful and friendly. I would highly recommend Service King.
Bill in West Chester was very professional yet personable.
Everyone was very pleasant. I was kept well informed every step of the way. It was evident that customer satisfaction was a priority in the work culture.
Thank you for keeping us updated while our car was being worked on. Both Bill and Jim were very cordial and if we ever need a car repaired I would come back to Service King. Thanks again.
Very professional experience from start to finish
Truck bed cover was put on out of alignment leaked water inside the enclosed bed. Gloves shop rag tape and shop dust was left inside bed. Our bag left inside the bed by accident was left in the bed. Instead of taking bag out bag and putting in the cab it was left in bed has shop dust inside and outside the bag. Rails for bed cover were installed wrong.
It was a great experience.
Everything was perfect.
Wonderful customer service. Great job. Ed was great. Phone staff polite, friendly and efficient
Jerry kept me well informed every step of the way. He was courteous, helpful, and kind tof me durine the enature process. Also,The Service Team did excellent work repairing the damages to our car. They also did so in a very time efficient manner, which prevented my husband and I from being further inconveniencedetails from aN auto accident that was not our fault. Thank you Service King for your Stellar professionalism and your kindness.
Todd and bill were great to deal with!
Great communication through the whole process
Yes, job well done. My car looks like new. I would highly recommend you to anyone.
Thank you for an excellent job!!!
They were great people to deal with. And my car looks perfect. Thank you for everthing
Vehicle Make : Volkswagen
My car is less than a year old and was in perfect condition.
After the repairs:
-The door surfaces now have scratches all over the black columns.
(this area was not impacted by the damage)
- Plastic on the dashboard now has swirl scratches
- Tape used to mask the painting was still on my roof
- The replaced window has a small blemish in the glass and the glue was not cleaned up completely.
We had a terrific experience with Service King. Our service advisor Skip (Watson) was great. He was very courteous and knowledgable and kept both me and my son informed on the progress of my son's car repair. He took the time to answer all my questions and explain everything to do with the repair. The car came in to service King a mangled mess and they made it look brand new again within two weeks! The accident was a horrible experience for us but everything ended well with Service King's help. The hours are very convenient - we were able to pick up the car at 7:30 am before work. Everyone we've dealt with was super nice. Overall it was a pleasant experience dealing with Service King!
Vehicle Make : Volkswagen
Repairs were great... detailing 1/2 pASS
Everything done very well. Professional staff.
Did a great job! Friendly, professional staff!
Thank you for your service. It was great"