Walter was extremely knowledgeable. He consistently updated me with the status of the repairs and explained in detail what was going on.
It is too early to comment about the car. The personnel did a great job.
Turned in the car 12/15 received 1/11 almost a month later. During these time very little info about car. Adivsor blamme on insurance for delayed but seem unmotivated to get problems resolved with insurance. I have to call insurance myself to get thing resolved. The fix does not pay attention to detail and they have to con tact insurance again to get permission to do additional work whereas all the detail should have been brought up at the beginning of the repair. Never again will i take my car to service king what a bogus claim of a name service king.
The team did a amazing job with my car...I love it!!!
Car had scratches and swirl marks that I didn't have b4. Guy comes out starting spraying windex on my dirty car and wiping it off. Told him never heard anyone using WINDEX to wipe down a car and didn't want him using that method on my car. Did I mention the car was dirty
The professionalism of the staff was apparent; however, I was disappointed by the timeline I was provided. The car was promised on 12/30, then 1/3, then 1/4 and finally picked up on 1/5. Although the problem was reported as a parts order error and then a mishap with painting the bumper it did not ease the expectation given by the original promised date. I truly felt like I should have received a credit on my bill due to the failures I experienced.
Staff and notifications were excellent! Car and work looked great but after market mirror is vibrating. Had to order another and paid 33 extra to get Toyota mirror. No Service King's fault but still additional inconvenience.
**** was excellent in keeping us informed and with the service
I was under quoted for the total cost and the time frame I was given was extremely underestimated. The service agent was helpful and friendly. The work on my vehicle in general looks great and I'm satisfied.
Walt was so great during this entire process. He kept me updated on how much work was left on my car and everything! Every Service King should have a guy like him working in their establishment. Thank you guys for everything!
**** is an outstanding part of service king, he never leaves you in the dark regular updates on repair progress. It's one thing to get great repair work but also top notch customer service made this repair experience 10/10
**** was great. Explained everything and kept me informed.
Another successful experience. Please keep up the good work.
I was informed on everything
Vehicle Make : Volkswagen
Walter did an excellent job of taking care of my vehicle kept me informed of repairs and took care of it as if was his own.
Had the best experience with service king. Mr.Walter Pickering was very professional and helpful. He explained well and we were notified everyday on the progress of the repair.
Walter did a wonderful job with handling all my car's needs and services. Thank you so much for taking care of everything in a swiftly manner!
Walt was proactive and worked tirelessly to make sure my car was ready as promised. Thank you. Venessa A
Brian kept me updated with everything, I am so pleased with the work and services they provided!
**** Rosales was the one handling my claim and did a great job keeping me up to date with the progress of getting my truck back to new. The whole team came through in a short period of time and I am very happy with the service.
Walter is great. He's taken care of my car twice. He's always quick to make sure I'm satisfied and the job is completed to the best standards. I hope I dont need repair services again. But, if I do, I will definitely be calling Walter.
Vehicle Make : Volkswagen
Big thanks to **** - he was very friendly and helpful throughout the entire process
They did an awesome job very nice and professional but I don't think my hood is straight????????
Windshield was so dirty on inside I could not see to drive. Service advisor **** was awesome but repairs are lacking
Appreciated the frequent updates on the progress.
My representative did the best he could but things happened outside of his control
I loved my customer service rep! Service King made this situation super easy!
Vehicle Make : Mitsubishi
Car looked as good as new.
Car looks brand new. Very satisfied thank you
Everything was great service!
Great service! They fixed things we didn't know were either fixed incorrectly by another Service King location or things we didn't know were wrong!
Brian was great to work with!
Great service and car looks great. Can't ask for anything else
They were so nice and kept me updated on everything that went on with my car
Great job love the work yall did
Everything was completed as explained and I was informed every step of the way. Great experience!
Really great full with service. Thank you so much Walter! He made sure we were well taken care of. I will for sure return here for any future repairs.
I checked reviews of 3 other shops and I chose yours. I was met at the door the first day and felt right from there on. Y'all did a splendid job on my Silverado and I will pass y'all's shop on to my friends.
The updates were fantastic too...Thank You
Work was completed way ahead of schedule
We were kept well informed about the progress.
**** was awesome, he did everything that was expected. Very good customer service, will recommend to others...very satisfied.
Vehicle Make : Volkswagen
It really helped that **** was bilingual and made sure both my dad and I understood what was going on.
Was told the car would be at the service center at 8 am and that they were open until 3pm on saturday. I made plans for that afternoon at 1pm. The car was not delivered ubtil 1030 and they closed at noon. I had was waiting all morning for the call then had to drop everything and find some to drive me an hour to pick up my car. No one went over the truck no one explained anything like the did before. I dont know what was painted or not, how long befor washing? The water in the radior was almost empty.
I was taken care of very well the lady that could not have taken care of me better she kept me up-to-date on everything the car got done early I want her to get all the credit cuz she's a very nice job for me
Well handled by Chelsea. Very professional and caring in addressing your needs with great results. In a scale from 1 to 10,no doubt she'll get 10. Thanks. ....
Status update and politeness, well appreciated.
One of the worst places to have work done at.
Worst customer service
Never answers or returns calls
Played the blame game rather than taking responsibility for their actions
Most of all not HONEST
Chelsea **** provided me with excellent service from beginning to finish thanks a lot for your great customer services it made me feel that my vehicle was in great hands!
Everything looks great I will recommend service king they did a great job
Satisfied 100% Tks for the wonderful service
I was well informed on the progress of6my vehicles repairs.
I like the way Chelsea let me know what is going on with my car during the repairing process. Thanks to all her effort to let me know until your all finished everything . I really appreciate her.
Love the communication from Chelsea regarding the repair process.
I was not satisfied with the paint job that was done on my bumper. I'm also not happy that I have to clean my trunk because of the paint that was left on the black trim. Also my carpet in the trunk now has a white stain. Whoever worked on my car also left gloves and a pair of work glasses inside my car.
We loved the text message notifications! And our car looks as good as new too!
I appreciate the updates and Chelsea was great
Chelsea the agent who assisted me was 100% professional and knew everything about the repair. I was thankful how she kept me up to date on proceeds of repairs as well. I would like to thank her and can not give enough praise for the job she did . I am that customer who would complain in a heartbeat but also will also give credit where it is due. Many Thanks Chelsea!! ????????????????
It's was a tough situation, but with Chelsea's help from the North Grant Prairie TX location it was smoothed over very quickly. She's the best! She made sure all of the I's were dotted and T's crossed. I hope I don't have to come back, but if I did, I come see Chelsea at Service King! 5 Stars.
Just keep up he good work! Thanks, from a satisfied customer!
Awesome job! Car looked amazing
I was very impressed with the customer service by **** Rosales. He was very helpful throughout the whole process.
I m satisfied and very happy with you did for my car!
**** was extremely polite and helpful. Greatly appreciate everything he did for us and made the process seamless!
I thank all of y'all for working on my truck. I'm very pleased withThe truck thank you. God bless each and every oneof you.
Very satisfied with the work that was done!
Chelsea was very professional and I like the fact that I was kept inform during the whole process that my car was there. The repair was done in a timely manner. I was very please. Thank you service king.
**** provided us with professional service from beginning to end. He was very thorough in explaining every step of the way and would refer him to others.
Best experience yet with Service King. I used Service King for my last repair so thats why I choice them again. Everyone super professional and went above and beyond the call of duty.
I very satisfied with my experience
Fantastic. Completely satisfied.
everyone I talked to at service king was very respectful and nice, they all treated me very well and did an excellent job on my truck, it looks brand new. The only small complaint I had was there was a little scuff on the door handle that was there before I bought the truck and it was right next to the damage they were fixing and it would have been very helpful for them to spend an extra 20 minutes to fix it for me but they left it alone. But again no serious complaints, Becuase that was there before the accident and they were not being paid to fix anything other than what they did. I am very happy with the repairs made
The part did not fit well. Gaps in the work
Very good updates on repair status.
I was very impressed with Chelsea and your shop and would recommend highly. I was well informed of the progress. Chelsea even dropped me at rental car place when they were running behind so I didn't miss an appt for work! She was very knowledgeable and professional.
Chelsea did a good job with keeping me updated on the status of my car
Chelsea was great kept us informed through the entire process. The quality of the work performed is excellent. Would highly recommend this location to friends and family.
Chelsea **** was outstanding! She handled everything in a timely manner and was always available
This Service King solved our problem. We were sent to multiple locations but Maria understood the frustration and worked it out.
Repairs were completed earlier than promised. Communication updates were ongoing. Chelse provided excellent customer service from beginning to end.Thanks so much!!?
The service of my vehicle was over and above my expectations. Thank you for fixing my vehicle!
I would just like to say that Chelsea and her team did a wonderful job, probably the best job I've ever had by Body Shop in my life,...completely professional at all times and contact,...couldn't be happier,...again awesome job both at the front office and the team behind the scenes,....thank all you for a job well done,...just wanted you to know that I'm happy and I know it,...
Repairs didn't take long ,well done thanks!
Chelsea was so awesome with helping me thru the process! The end result service king provided was top-knotch!
Polite caring fast efficient. Great staff. **** went above and beyond!
Thank you for being quick thorough complete in the presentation with my phone my car was complete
I always asked for Chelsea when I bring my car in to be repaired because I know she will get it done right and on time. Chelsea is the best .
They did a really good job and it was fast too!
Chelsea was awesome and really attentive. Kept me up to date on everything. Really smooth expieriance
Very personable and responsive to my every need and question.
It was quick and easy, and **** was very helpful and communicated everything with me about my car. Thank you!
Service king is the best in all
Repairs look great!
Kept me informed along the way. Finish ahead of schedule. Thanks.
She (Betsy--the car) looks like new. They did an excellent job but she said she glad to be back in her own little garage. Seriously the young lady that kept us posted daily was so sweet, conscientious an fun. Would HIGHLY recommend your company.
Very pleased with your store and the customer service was excellent. **** was very helpful and always kept me informed with the status of my vehicle. Very happy with the service.
I can not say enough about how pleased I am with Service King!! The most helpful staff that was sincerely concerned about the customer. Walt kept me informed with every step that was taken to get my vehicle completed. Thank you Service King for making me feel like a valued customer and doing a excellent job on my repairs.
I was completely satified with the wk & on my car & info provided. By ur agent assigned to me
We are very happy with the service provided to us by service king,and a special Thank you to **** for his great customer service skills, he made the whole experience very pleasant.
Chelsea was great at keeping me informed.
**** was very helpful and communicated very well.
They were very friendly and it was nice to receive updates during this process...
Absolutely love getting the text messages. Just so convenient not having to get somebody on the phone. I'm very satisfied with the service at service king. Great job, service king!
They were very nice, down to earth, and very knowledgeable.**** was absolutely wonderful. The body work was astounding. They made my car look brand new!
I've use Service King before they always do great job, and very informative, I will always use you guys, very professional thanks ****.
Great and efficient service. Great customer service.
Vehicle Make : Volkswagen
Chelsea **** it's really a great service and taking care spirit she was awesome and really make me feel like coming back to the shop.
Really great the way she followed up all my repair process and all the information that I requested all the time by phone and email.
Thanks Chelsea '!!!
I really appreciated how I was kept up to date on the entire process. It made me very reassured that everything would be taken care of.
Vehicle Make : Volkswagen
Communication was very clear and **** made sure I was kept up to date and that everything was how it should be---even while I was hard to reach on a cruise.
I am extremely pleased with the service I received. My car was ready well before the date they gave me. Chelsea was great. She provided excellent customer service.
Everyone from Maria to Chelsea were fantastic! They were all about their customers and trying to help them. I'd definitely recommend them to anyone.
Chelsea is the Best, she is very friendly, attentive, courteous and yet very professional.
Excellent customer service!!
Done very good work thank yell
Service King was prompt and kept me updated during the process of repairing my vehicle.
My service advisor was Chelsea: she was friendly, courteous and very professional. Chelsea kept me updated on the status of my car from the time I brought it in, to upon completion. I will highly recommend Service King on Eagle Drive in Grand Prairie to family and friends; and, I will definitely refer them to Chelsea.
**** was great! The office and lot were clean. Every else was friendly too.
My advisor Chelsea was a 100 from 1-10!! She worked diligently to keep me informed and I truly feel she went above and beyond to represent the company well.
I hope I don't have to return any time soon, but if the need arises, I am a Service King customer for life.
Chelsea **** and the team at the Grand Prairie Service King to great care of my Honda Van, making sure every detail was right. I appreciate all their work.
Great service, excellent job thank you so very much
Excellent service! Truck was ready before the promised date. Looks great!
They did an excellent job repairing our car. The staff at the front were very nice and helpful. I would defiantly bring my car back again to get repaired. Thank you for a job well done!
Chelsea was a pleasure to work with!! ????
Vehicle Make : Volkswagen
Chelsea met me at the door when I arrived. She then kept me informed on repairs progress and y'all finished ahead of schedule. Greatvjob!
The car is good as new and FOUR days ahead of schedule. My policy doesn't include a rental car so I just would have had to go without. Thanks to Walter and Chelsea, I'm back on the road again.
Y'all were very professional
Chelsea was awesome with continued updates!
Service King did a great job. Thank you.
Excellent service given to me and my husband.
My trunk does not open automatically like it used to. The trunk door is not alined evenly. I can put my finger between the trunk door literally.I will be taking the car back to have these repairs done.
Very satisfied, your team did a very fine job.
Great job! Service was excellent, and Chelsea went above and beyond to get me taken care of. Keep it up!
Liked the fact I was kept up to date as to progress on the repair. Chelsea was always ion top of my repair. She did awesome job.
Bad Customer service and vehicle not ready when prom , waited long at the time for someone answer the phone and change the price of the repair ,
Chelsea was extremely helpful. I will recommend everyone I know to go to service king if they ever need to have their car worked on.
Service King will always be my first choice, when I need my vehicle repaired.
Fast service! Friendly staff and customer service. Promt the time and process of repairing status. Quick and no wait time at all when picking up the car.
Chelsea and **** and oh my gosh, i forgot the name of the front desk girl! (I feel so bad). She gave me a ride to the other service King so o could pick up my rental. At any rate, even though I've had horrible experiences with the insurance company (not mine, since I was the one that was hit) and my lender, it was the folks at service King who redeemed the service sector and I applaud y'all for that! Thank you!
Walter Pickering went above and beyond the call of duty
**** was a great person to work with, always kept me in the loop.
I love the service.
They are fast and friendly.
I definitely recommend ServiceKing to my
friends and family!
Thank you so much for all!
Service was lilttle to fast. And good job quality. Personel really kind and keep in touch with me to let me know how was the prosses of my truck. A++++
Chelsea was awesome in keeping up to date with my vehicle the whole time it was being repaired. I appreciated it very much. Thank you
It looks great. **** was professional and personable.
Best customer service ever !!!!!
Vehicle Make : Volkswagen
**** did a fabulous job in getting the paint recovered. I am very happy that my gti is bsck to its shining best. ?????
Our service King adviser **** did a great job keeping us informed about the process of our vehicles We would be our vehicles back to that service King
Great service & communication from **** Rosales. He was polite professional & did everything to keep me updated. He was very helpful. Appreciate his assistance. He even stayed late so I could pick it up once it was ready.
Looks awesome. Will bring back for photos.
**** was great. He was excellent about communicating with me about the progress of the repair. Very friendly and professional. Car looked great.
I am very satisfied with the customer service from Chelsea at service king located in Grand Prairie TX on Eagle st. Keeping me informed every step of the way. Plus I am very satisfied with the work done on my van. Thank you
Chelsea is amazing. She called and followed up through the entire process.
It was a great experience you guys did a great job and I would recommend anyone to come there the customer service was great and I also want to saying something about the guy that was helping me his name is Walter he was very nice very sweet and he stayed on top of things for me by letting me know what's going on I really appreciate that he is a really great guy and he takes pride in his job he is a very good team player
All was to my satisfaction chelsey
Great customer service and kept me updated
Only place I will get my body work done
One day after picking up the car, it lost power while driving. I barely made it home. Customer service rep didn't seemed concerned to make it right immediately. I was told to wait until Monday. In the meantime I am without a car Saturday and Sunday.
Good, consistent communication throughout the process and also prompt response to any concerns. Definitely a people friendly operation.
I'm so happy with the work that was done on my car.
They vacuumed my car, it needed to be vacuumed. Service King is the real MVP
Kindness gets you a long way...thanks for the updates!
The representative,I believe his name was **** Rosales was awesome and very professional.
Excellent service, regular updates, easy process.
Muy satisfecho un buen trabajo gracias
I was a complete nervous wreck. Every time I came in and everyone I worked with was absolutely perfect I have never been put to such ease and felt so confident about the work being done. I am more than happy with the service I received I felt that I had value as a customer. Thank you so much for such excellent service
They're was good and informative updated information through out the repair time!
I have no idea where to begin chelse was 100% supportive and reliable
She gave me updates on a day to day basis and it was a comforting piece of
mind . I love how my car got done before the actual due date which tells me that service King and chelse took my car issue seriously I'm more than thankful to have this experience because I can garuntee you you will not find it in any other place if I could I'd rate this service King
I think I just found my to go to mechanic for my car
Much love from Fatima
Great service. Walter was very thorough!
The employees always called to keep me updated on the progress of the repair. I was very pleased with their professionalism.
Thank you for the consistent daily updates about my car, the ease of service, the complete detail of work repair, and ease of worry about the whole process.
My representative Chelsea was very helpful and stayed in contact with me. She was very professional and courteous if i have and other collision needs. Thank you..
Everything was quick and painless, they stayed in touch and completed the repairs quickly,
The best place to take your vehicle to get repairs.Good costumer service
100 percent satisfied . Thank you very much ! I appreciate that.
Yall did a goos job thank you..
Chelsea did an awesome job