**** was amazing! He was professional, friendly and kept us informed about the repair of our truck from start to finish by calling us personally. The repairs look awesome and the customer service we recieved at the Grand Prairie, TX (Eagle Drive) location was 2nd to none! I would definitely recommended this location to others who need body repair service.
I just wish the job was done faster.
**** Rosales is a great representative of Service King. Mr. Rosales explained everything, got me in a rental quickly and got me back in truck properly prepared. Mr. Rosales has great customer service skills and knows is job well. Thank you Service King for great service.
**** and Daryl were professional, friendly, and helpful. A great experience!
They did a great job on the vehicle and their customer service is exceptional.
I am not happy that the issues with the suspension were not mentioned until we had driven to pick up the vehicle. So now my car has to go back into repairs and get State Farm's approval. Why wait for the customer to come in to mention that?
My car was repaired within the time frame with a lifetime warranty. I am unable to to tell where the repair was. A great job guys
Very professional personable staff.
Treated well from host to Office Staff and I felt I was given a great welcome, Chevy was handled immaculately. Many thanx.
**** Rosales provided excellent service and kept me up to date on the progress of the repairs.
Yes it was a job well done! We so appreciated being kept informed of the progress of our repairs as well as the attentiveness of our rep from Service King, Brian Sirmon. All in all this experience which is never pleasant was the very best it could be. Allstate has partnered with an excellent company.
Brian is an excellent representaive. He delivered my car as promised and kept me updated. Thank you for your service
I was very appreciative of the texts messages about the progress of my vehicle.
Fast turn around and excellent work. Friendly and helpful staff.
Tomas was very helpful and always communicated well. Darryl was nice enough to take us to get our rental in his own vehicle. We were well taken care of by your staff.
Very impressed with how your company sends updates by text.
**** was very helpful, made sure everything was ready and just right. Outstanding representative of Service King. 10/10 stars
Walter was amazing. He kept me updated through text how far they were on my repairs, and when I went to pick up my car after the repairs he went over every single detail even cleaned it up for me since it was a bit dusty! Thank you Walt!
Thank you to Brian for following up with me as much as possible
Brian did a job well done A
Brian is an excellent service writer. He went above and beyond my expectation. My 2015 mustang looks as new as the first day i bought it. Thanks Brian.
**** Rosales was especially helpful with advice and extraordinary service. Quality of the repairs appears outstanding! Altogether a very satisfying experience through a trying time. Thanks.
Great staff friendly atmosphere clean restrooms that actually smell nice. Loved it will come back plus the coffee with creamers they truly appreciate the service.
**** WAS VERY PROFESSIONAL AND KEPT ME INFORMED ABOUT MY VEHICLE
**** my service agent went above and beyond for my repair. He kept me up to date frequently and handled the job very well. 10 out of 10.
I am very pleased with the work performed on my vehicle and the communication was great
Excellent work you did I apreciate a well job done thank you
Brian did an outstanding job on this. Great customer relation skills. And the paint matched exactly. Thanks.
The work was done well and after the time for repair got doubled, they were able to get it done sooner.
Vehicle Make : Oldsmobile
Brian was honest in information he gave to me ,
, and he kept me notified through the process. I wood recomd service Nancy B
I appreciated the updates about my car and really liked that it was done on time. All of the Service King staff I interacted with was very courteous!! Thanks for a job well done!
The entire staff was great and welcoming! I had a pleasant experience and Daniel Sanchez was amazing kept me updated with my vehicle and did everything as he stated. Would recommend this location to anyone who is in need of collision repairs! Keep up the marvelous work fellas!!!!!
Brain was very nice and made real comfortable with leaving my car. He explained the process from start to finish everything went as he said it would. My car was completed on time and day earlier.i would recommend my family and friends. Thanks Brain!!!!
Daniel did a great job! Very satisfied!!
Very good communications. Quick getting the job done and quality work. Great job!
Great work, grear service, great communication. Thanks!
**** did a good job
It was cool. I appreciate the updates,and I got to see a 86????????
Brian was super awesome! Communicated through the whole process and took very good care of my vehicle. He was prompt, he was kind, he was honest, he communicated the entire time. Great customer service! Great job!
Great customer service, explained all steps and kept in constant contact letting me know where the process was at all times.
I appreciated the text messages letting me know where my car's progress was.
Brian Sirmon was amazing every step of the way! We had almost daily updates personally from him, in addition to all of the auto updates via text. We also needed our car early to be able to travel with it, and Brian made sure everything was on track to be finished ahead of schedule. We couldn't have asked for a better experience. The last thing you want is for your car to be in an accident, but with service like Brian offered, he actually made the entire experience a positive one. Thank you so much!
Thank you for your exemplary service.
Thank you excelente service
All people that I came in contact with at this facility, Walter Pickering, and **** Rosales, were very courteous and professional, every step of the way.
The repair was performed expeditiously and with quality in the workmanship. I would recommend this Service King facility for vehicle collision repair.
The staff was so courteous and friendly it was a very pleasant experience overall and they managed to have my car ready ahead of schedule. I will definitely be recommending Service King to all of my friends.
When I first looked at the repair and paint job , it looked great , until I seen it in a different light. I can see several area's where the coat of paint is not the same as the rest of the painted area . I will be bringing it back so it can be corrected. I will also need a rental car. Alvin R Henson
**** was wonderful and went above and beyond! Thank you so much I will definitely use Service King in the future for any needs just because of his service and compassion.
My wheels are different colors.
Car looks and runs great. Not sure if it is needing an alignment yet.
Vehicle Make : Volkswagen
It was a quick and easy process. I received an update via text every day which was very convenient.
Great work, little longer than expected but they kept me updated every step of the way. Great customer service. And friendly too!
Mr. Rosales was very attentive and professional. He followed up and kept me aware of their progress in a very timely manner.
Excellent experience car looked great and was ready on time .Job well done and I will recommend Service King to anyone that asks. Thank you.
Thank you ****, looks great!
**** was great from start to finish and everyone was polite and helpful
Service King was great!!!
Thank you all the service King team for a wonderful and PROFESIONAL work the all doing.. We like the treat and what's they works my honda looks great ..!! Thank you **** Rosales too.!!!
Walter Pickering was very attentive and service rendered was excellent. I'm very happy and satisfied with the care and services done on my vehicle.
Brian was very professional. He quickly guided me thru the preliminaries and personally gave me a ride home. Every day or two, as news came in about parts, repairs, and the insurance company, he kept me fully informed. At the end of the process, the repaired items look as good as new. I'll definitely come back if I have another accident.
Thanks Brian. Excellent Customer Service!!
In spite of all the remodeling going on in the office Tom was still able to help me to the fullest..good job Tom ..and nice work pdr guys..car looks great. Thank you
PLEASE LET THEM KNOW!!! THE TEAM AT THE SERVICE KING WE USED WERE PROFESSIONAL IN EVERY WAY.BRIAN AND HIS TEAM WERE VERY HELPFUL.THEY PUT THE WORD "SERVICE" IN SERVICE KING
Brian was very helpful and kept us informed about our vehicle rwpairs
Vehicle took some time to be repaired. Once received, it still had issues.
**** was an excellent service provider. He kept me well informed on the status on my vehicle.
**** Rosales is the man! Come see me at my gym and get in a free training session from yours triples
Great job, they even put the license plate back on our new bumper. Great paint job.
Walter was extremely knowledgeable. He consistently updated me with the status of the repairs and explained in detail what was going on.
It is too early to comment about the car. The personnel did a great job.
Turned in the car 12/15 received ****/11 almost a month later. During these time very little info about car. Adivsor blamme on insurance for delayed but seem unmotivated to get problems resolved with insurance. I have to call insurance myself to get thing resolved. The fix does not pay attention to detail and they have to con tact insurance again to get permission to do additional work whereas all the detail should have been brought up at the beginning of the repair. Never again will i take my car to service king what a bogus claim of a name service king.
The team did a amazing job with my car...I love it!!!
Car had scratches and swirl marks that I didn't have b4. Guy comes out starting spraying windex on my dirty car and wiping it off. Told him never heard anyone using WINDEX to wipe down a car and didn't want him using that method on my car. Did I mention the car was dirty
The professionalism of the staff was apparent; however, I was disappointed by the timeline I was provided. The car was promised on 12/30, then ****/3, then ****/4 and finally picked up on ****/5. Although the problem was reported as a parts order error and then a mishap with painting the bumper it did not ease the expectation given by the original promised date. I truly felt like I should have received a credit on my bill due to the failures I experienced.
Staff and notifications were excellent! Car and work looked great but after market mirror is vibrating. Had to order another and paid 33 extra to get Toyota mirror. No Service King's fault but still additional inconvenience.
**** was excellent in keeping us informed and with the service
I was under quoted for the total cost and the time frame I was given was extremely underestimated. The service agent was helpful and friendly. The work on my vehicle in general looks great and I'm satisfied.
Walt was so great during this entire process. He kept me updated on how much work was left on my car and everything! Every Service King should have a guy like him working in their establishment. Thank you guys for everything!
**** is an outstanding part of service king, he never leaves you in the dark regular updates on repair progress. It's one thing to get great repair work but also top notch customer service made this repair experience 10/10
**** was great. Explained everything and kept me informed.
Another successful experience. Please keep up the good work.
I was informed on everything
Vehicle Make : Volkswagen
Walter did an excellent job of taking care of my vehicle kept me informed of repairs and took care of it as if was his own.
Had the best experience with service king. Mr.Walter Pickering was very professional and helpful. He explained well and we were notified everyday on the progress of the repair.
Walter did a wonderful job with handling all my car's needs and services. Thank you so much for taking care of everything in a swiftly manner!
Walt was proactive and worked tirelessly to make sure my car was ready as promised. Thank you. Venessa A
Brian kept me updated with everything, I am so pleased with the work and services they provided!
**** Rosales was the one handling my claim and did a great job keeping me up to date with the progress of getting my truck back to new. The whole team came through in a short period of time and I am very happy with the service.
Walter is great. He's taken care of my car twice. He's always quick to make sure I'm satisfied and the job is completed to the best standards. I hope I dont need repair services again. But, if I do, I will definitely be calling Walter.
Vehicle Make : Volkswagen
Big thanks to **** - he was very friendly and helpful throughout the entire process
They did an awesome job very nice and professional but I don't think my hood is straight????????
Windshield was so dirty on inside I could not see to drive. Service advisor **** was awesome but repairs are lacking
Appreciated the frequent updates on the progress.
My representative did the best he could but things happened outside of his control
I loved my customer service rep! Service King made this situation super easy!
Vehicle Make : Mitsubishi
Car looked as good as new.
Car looks brand new. Very satisfied thank you
Everything was great service!
Great service! They fixed things we didn't know were either fixed incorrectly by another Service King location or things we didn't know were wrong!
Brian was great to work with!
Great service and car looks great. Can't ask for anything else
They were so nice and kept me updated on everything that went on with my car
Great job love the work yall did
Everything was completed as explained and I was informed every step of the way. Great experience!
Really great full with service. Thank you so much Walter! He made sure we were well taken care of. I will for sure return here for any future repairs.
I checked reviews of 3 other shops and I chose yours. I was met at the door the first day and felt right from there on. Y'all did a splendid job on my Silverado and I will pass y'all's shop on to my friends.
The updates were fantastic too...Thank You
Work was completed way ahead of schedule
We were kept well informed about the progress.
**** was awesome, he did everything that was expected. Very good customer service, will recommend to others...very satisfied.
Vehicle Make : Volkswagen
It really helped that **** was bilingual and made sure both my dad and I understood what was going on.
Was told the car would be at the service center at 8 am and that they were open until 3pm on saturday. I made plans for that afternoon at 1pm. The car was not delivered ubtil 1030 and they closed at noon. I had was waiting all morning for the call then had to drop everything and find some to drive me an hour to pick up my car. No one went over the truck no one explained anything like the did before. I dont know what was painted or not, how long befor washing? The water in the radior was almost empty.
I was taken care of very well the lady that could not have taken care of me better she kept me up-to-date on everything the car got done early I want her to get all the credit cuz she's a very nice job for me
Well handled by Chelsea. Very professional and caring in addressing your needs with great results. In a scale from **** to 10,no doubt she'll get 10. Thanks. ....
Status update and politeness, well appreciated.
One of the worst places to have work done at.
Worst customer service
Never answers or returns calls
Played the blame game rather than taking responsibility for their actions
Most of all not HONEST
Chelsea **** provided me with excellent service from beginning to finish thanks a lot for your great customer services it made me feel that my vehicle was in great hands!
Everything looks great I will recommend service king they did a great job
Satisfied 100% Tks for the wonderful service
I was well informed on the progress of6my vehicles repairs.
I like the way Chelsea let me know what is going on with my car during the repairing process. Thanks to all her effort to let me know until your all finished everything . I really appreciate her.
Love the communication from Chelsea regarding the repair process.
I was not satisfied with the paint job that was done on my bumper. I'm also not happy that I have to clean my trunk because of the paint that was left on the black trim. Also my carpet in the trunk now has a white stain. Whoever worked on my car also left gloves and a pair of work glasses inside my car.
We loved the text message notifications! And our car looks as good as new too!
I appreciate the updates and Chelsea was great
Chelsea the agent who assisted me was 100% professional and knew everything about the repair. I was thankful how she kept me up to date on proceeds of repairs as well. I would like to thank her and can not give enough praise for the job she did . I am that customer who would complain in a heartbeat but also will also give credit where it is due. Many Thanks Chelsea!! ????????????????
It's was a tough situation, but with Chelsea's help from the North Grant Prairie TX location it was smoothed over very quickly. She's the best! She made sure all of the I's were dotted and T's crossed. I hope I don't have to come back, but if I did, I come see Chelsea at Service King! 5 Stars.
Just keep up he good work! Thanks, from a satisfied customer!
Awesome job! Car looked amazing
I was very impressed with the customer service by **** Rosales. He was very helpful throughout the whole process.
I m satisfied and very happy with you did for my car!
**** was extremely polite and helpful. Greatly appreciate everything he did for us and made the process seamless!
I thank all of y'all for working on my truck. I'm very pleased withThe truck thank you. God bless each and every oneof you.
Very satisfied with the work that was done!
Chelsea was very professional and I like the fact that I was kept inform during the whole process that my car was there. The repair was done in a timely manner. I was very please. Thank you service king.
**** provided us with professional service from beginning to end. He was very thorough in explaining every step of the way and would refer him to others.
Best experience yet with Service King. I used Service King for my last repair so thats why I choice them again. Everyone super professional and went above and beyond the call of duty.
I very satisfied with my experience
Fantastic. Completely satisfied.
everyone I talked to at service king was very respectful and nice, they all treated me very well and did an excellent job on my truck, it looks brand new. The only small complaint I had was there was a little scuff on the door handle that was there before I bought the truck and it was right next to the damage they were fixing and it would have been very helpful for them to spend an extra 20 minutes to fix it for me but they left it alone. But again no serious complaints, Becuase that was there before the accident and they were not being paid to fix anything other than what they did. I am very happy with the repairs made
The part did not fit well. Gaps in the work
Very good updates on repair status.
I was very impressed with Chelsea and your shop and would recommend highly. I was well informed of the progress. Chelsea even dropped me at rental car place when they were running behind so I didn't miss an appt for work! She was very knowledgeable and professional.
Chelsea did a good job with keeping me updated on the status of my car
Chelsea was great kept us informed through the entire process. The quality of the work performed is excellent. Would highly recommend this location to friends and family.
Chelsea **** was outstanding! She handled everything in a timely manner and was always available
This Service King solved our problem. We were sent to multiple locations but Maria understood the frustration and worked it out.
Repairs were completed earlier than promised. Communication updates were ongoing. Chelse provided excellent customer service from beginning to end.Thanks so much!!?
The service of my vehicle was over and above my expectations. Thank you for fixing my vehicle!
I would just like to say that Chelsea and her team did a wonderful job, probably the best job I've ever had by Body Shop in my life,...completely professional at all times and contact,...couldn't be happier,...again awesome job both at the front office and the team behind the scenes,....thank all you for a job well done,...just wanted you to know that I'm happy and I know it,...
Repairs didn't take long ,well done thanks!
Chelsea was so awesome with helping me thru the process! The end result service king provided was top-knotch!
Polite caring fast efficient. Great staff. **** went above and beyond!
Thank you for being quick thorough complete in the presentation with my phone my car was complete
I always asked for Chelsea when I bring my car in to be repaired because I know she will get it done right and on time. Chelsea is the best .
They did a really good job and it was fast too!
Chelsea was awesome and really attentive. Kept me up to date on everything. Really smooth expieriance
Very personable and responsive to my every need and question.
It was quick and easy, and **** was very helpful and communicated everything with me about my car. Thank you!
Service king is the best in all
Repairs look great!
Kept me informed along the way. Finish ahead of schedule. Thanks.
She (Betsy--the car) looks like new. They did an excellent job but she said she glad to be back in her own little garage. Seriously the young lady that kept us posted daily was so sweet, conscientious an fun. Would HIGHLY recommend your company.
Very pleased with your store and the customer service was excellent. **** was very helpful and always kept me informed with the status of my vehicle. Very happy with the service.
I can not say enough about how pleased I am with Service King!! The most helpful staff that was sincerely concerned about the customer. Walt kept me informed with every step that was taken to get my vehicle completed. Thank you Service King for making me feel like a valued customer and doing a excellent job on my repairs.
I was completely satified with the wk & on my car & info provided. By ur agent assigned to me
We are very happy with the service provided to us by service king,and a special Thank you to **** for his great customer service skills, he made the whole experience very pleasant.
Chelsea was great at keeping me informed.
**** was very helpful and communicated very well.
They were very friendly and it was nice to receive updates during this process...
Absolutely love getting the text messages. Just so convenient not having to get somebody on the phone. I'm very satisfied with the service at service king. Great job, service king!
They were very nice, down to earth, and very knowledgeable.**** was absolutely wonderful. The body work was astounding. They made my car look brand new!
I've use Service King before they always do great job, and very informative, I will always use you guys, very professional thanks ****.
Great and efficient service. Great customer service.
Vehicle Make : Volkswagen
Chelsea **** it's really a great service and taking care spirit she was awesome and really make me feel like coming back to the shop.
Really great the way she followed up all my repair process and all the information that I requested all the time by phone and email.
Thanks Chelsea '!!!
I really appreciated how I was kept up to date on the entire process. It made me very reassured that everything would be taken care of.
Vehicle Make : Volkswagen
Communication was very clear and **** made sure I was kept up to date and that everything was how it should be---even while I was hard to reach on a cruise.
I am extremely pleased with the service I received. My car was ready well before the date they gave me. Chelsea was great. She provided excellent customer service.
Everyone from Maria to Chelsea were fantastic! They were all about their customers and trying to help them. I'd definitely recommend them to anyone.
Chelsea is the Best, she is very friendly, attentive, courteous and yet very professional.
Excellent customer service!!
Done very good work thank yell
Service King was prompt and kept me updated during the process of repairing my vehicle.
My service advisor was Chelsea: she was friendly, courteous and very professional. Chelsea kept me updated on the status of my car from the time I brought it in, to upon completion. I will highly recommend Service King on Eagle Drive in Grand Prairie to family and friends; and, I will definitely refer them to Chelsea.