The customer service is out standing
On time dependable and will recommend to anyone I know
Edward Gilbert was very professional,my finish car estimate was as promised. I would recommend Service King to family and friends.
The customer service representative that-handled my car repair was very friendly knowledgeable and professional.
Work was excellent and my car is like new! However, communications about the repairs and the timeline were terrible. Having to initiate contact every time for updates when repairs get delayed seems ridiculous.
Your team exceeded my expectations by providing services above and beyond the norm. And that special effort is greatly appreciated.
It was very professional and the work was done on time as promised
They made everything easy and no stress. I got my car back much sooner than I was expecting. Everyone was polite and extremely helpful.
Returned my rental car for me. Thanks.
A well done job sincerely
Service King provided excellent customer service. I am very satisfied with the repairs on my Toyota Avalon. The repairs on my car was completed as scheduled with no delays and looked brand new. Also thanks to Sean Paden, who made sure everything was done on time. Sean has excellent customer skills.
The response to my repairs related to the reported and insured accident were quickly attended to and with courtesy. I asked about the cost of doingg some other work that was not part of the accident and there was less interest and the price I was quoted seemed comparatively high. I would have had both work done st the same time and location had there been more interest and some accommodation.
Excellent customer service!
The staff and service were great, the work was done quickly and well.
This was our first major accident and we were so nervous and didn't no what to expect. Service king explained everything step by step. Service king went above and beyond my expectations.... Wonderful all the way around.
Communication was excellent!!
Excellent service and am very pleased with the results!! Good job!!
The car looks great- shiny, well detailed, & delivered to our door! Also, we were informed of everything step by step!
Guess that's why you're the KING!
Thank you very much!
All went nicely. Quality if very good.
Everything was satisfactory precise business and very hospitable
I'm really satisfied! I also appreciate how the team considered the fact that I came from one hour away from the shop and took my car in when the first option was to reschedule. Thank you so much!!!
I received daily updates,feedback and secure assurance via text messages and phone messages from carmine.any questions or concerns I had were handled and was very satisfied with the outcome..ty..:)
From start to finish the experience was unbelievable. Jerry
made everything so easy. He took me through the process without
making me uneasy about what was happening. Because of Jerry
I will recommend Service King to everyone.
Constant updates on my car.
The folks were awesome to deal with. Professional, organized, timely... really a great operation. Very honest and transparent.
The car looks beautiful. The guys put me in the tight direction for other repairs that have to be made. I was very satisfied from the start to the finish. Thank you again. Bob Keller
Vehicle Make : Mitsubishi
I love the fact that they stayed in touch with me every step of the way letting me know what was going on with my vehicle. They were very pleasant and helpful.
Vehicle Make : Volkswagen
Jerry was very helpful and provides quality service.
The car looks great . They kept me posted on the progress of the repairs . I would use Service King again for car repairs . Everyone was courteous & very friendly . I will recommend Service King to my family & friends . I am very satisfied with my experience with Service King . Thank you .
Just keep doing what you do and I'm sure you will make your other customers happy as well.
Keep up the good work service king
My rep, Danielle, was very friendly, knowledgeable, informative, and extremely helpful in getting my car repaired as soon as possible as it was the week before Christmas. She eas,always positive in her attitude. She was so pleasant to deal with.
Excellent service! Very professional and knowledgeable about process. Great communication with customer. Shop did excellent work. Customer service was very attentive and kind.
The service was quick and the repair was very fast
Vehicle Make : Mitsubishi
Car look great. So please with Gennaro Pizzilro from start to finish.. will send all my friends and co workers to you for auto repair.
I was kept aware of every step of the process. Everyone was friendly and helped me understand exactly what was happening. My car was repaired faster than expected.
Made the process of needing car repair after an accident very easy. Everyone was very pleasant & helpful. The texted status updates were helpful as well.
Everyone there was super helpful, especially carmine and Nicole. My vehicle was done fast and correctly. I couldn't have asked for a better experience.
Service King provided excellent quality service and customer care! Sean went above and beyond with providing the best customer service. He gave me a ride home and also worked around my crazy work hours for my car pickup date.
This is my second time I came here. once again they have won my trust and heart. Sean is the man!! He did above and beyond of the service. He took me home when I dropped off the car and took me home again when I picking it up!!
A for that , great attention to detail, explain everything in full detail
Will recommended to EVERYONE
Very efficient. Above and beyond
Everyone at Service King was friendly and very helpful during the whole process of getting my car fixed. Thank you!
The service was great. The work was done quickly and beautifully
Jerry kept me informed as to the progress of the repair job, almost on a daily basis. I didn't miss a step in the whole process. It took only two weeks to complete the job.
I was very satisfied with my service. Everything was completed promptly and I was notified of the status periodically. Excellent service
Great service and quality of work my car looks brand new.
Pleasant experience all around. I am loving my car again, thanks to Service King Wil and Carmine!!
I love the way Service King gives you frequent updates.
it was very simple, communication was good and the finished work looks like new.
Service King at the Auto Mall has exceptional employees.
The work is outstanding.
Carmine and Nicole made everything so easy
This was an excellent experience in all ways. I'm completely satisfied with the service.
All I'm going to say is that Jerry kept me up to date with everything i was very satisfied with the work
Professional and fast service.
Carmine was top notch from beginning to end I couldn't ask for a better go to guy. They did a fantastic job on my car and it was detailed beautifully when I got there to pick it up.
I was happy with the four day turnaround.
Awesome service experience. I would definitely recommend to friends and family.
Very satisfied, quick service & I really appreciated the constant updates
Very happy with the quality work. Paint job is awesome. Very impressed. Have the Toyota 99 only 47,000 miles and thinking to have the car repaint so will take the car to this shop for a new paint job once I m ready. Thank you !
This was the best service iv ever received when getting my car serviced first they new me before o even walked in which was awesome. Theres nothing better than to into a new place and someone greets you by name and knows why your here what you need everything service king also did a phenomenal job on my vehicle so much so my wife thought and still thinks they just gave us a brand new car instead of fixing ours ????.Thank you so much for everything as I said to Jerry I'm referring all my friends and family here whenever we need body work done. Thanks again keep up the phenomenal work
I'm very satisfied with the work
Thank you so much ,I'm completely satisfied, well done .any recommendations requested I will point your way
It was a very easy experience. Thank you
Car was returned early, looks great. Helpful service from start to finish by everyone at the Philly shop!
Fast and friendly service, the car looked brand new when finished, excellent job, would definitely go back
Matt the general manager was absolutely amazing!
Greaf, efficienf service. Job well done.
Very fast service
Very nice people
Great quality work
As always EXCELLENT service!
Your staff were courteous and kind. They made my traumatic experience effortless. I wish we'd met under different circumstances however I would highly recommend Service King to all of my friends!! Do you guys do car maintenance because I definitely would consider you to care for amy vehicle I purchase.
John was excellent during the process of keeping us updated . He was he only one who asked if mt daughter who had been in the accident was ok.
The service that was provided was excellent. I was updated step by step through the process.
Will recommend you to others
There was a delay in returning the car due to a missing part. The part was restored promptly within 15 minutes in order for me to pick up my car. Otherwise, the service was great. Chris drove my wife to the airport, and the service was completed days ahead of schedule.
Car looks as though its never been hit.
The proximity of the enterprise car rental company, the ease with which they communicated with them and arranged for them to transport me therd to get my car rental, and the professional manner that they showed was excellent. I thought that some of the texts with updates were a little silly, but I overall I appreciated knowing that things were progressing. The receptionist was also very helpful. Once I came to their showroom I didn't have to communicate at all with the insurance company who was paying for the repair work which took a huge load off of my shoulders. I'm very satisfied with my experience and would recommend them in the future.
Excellent customer service. Great job on my car.
From Chris service manager!!
You did a beautiful job on my car. I also appreciated the cleaning detail that was done. The car looked wonderful when I got it back.
Done five days before promised :-)
Excellent service,I would recommend highly
The pumber was nit well fixed
You did not fully repair the damages that was done to my as a result of the accident, I.E air conditioner.
John was very informative, letting us know what was being done to our car. The end result was great. Thank you.
I am a loyal and happy,customer
The service was wonderful and quick
Amazed at the speed and precision of repairs
Service king did a great job on my Honda thank you very much
Great updates, very timely service, and exceptionally friendly.
I'm will satisfied on the work that you done to my car thank you very much.
I was very pleased with the courteous service and the excellent
Body work done on my vehicle as well as how timely it was
Completed. I will recommend this shop to everyone I know.
Excellent communication and work done in a timely manner & looks great. Would recommend to others!
Loved the text messages with updates.
Repairs were done in a week. John Maronr provide me with updates each
step of the way. Greatly appreciate it.
Very courteous, very professional and great communication
Great customer service !!
Everyone was very friendly and helpful. They did a great job on my car and kept me updated on the progress the entire time.
I was completely satisfied with the service
Despite a big miscommunication with All State, Service King went above and beyond to provide impeccable service. The text alerts kept me updated daily, the staff were all very polite and my truck looks perfect. They were all also very patient with me when I had a situation with my insurance company. I had a very good experience overall.
Kyle handled our claim, and was able to work with us on our timeline.Kyle was professional and went above and beyond to insure we were taken care of.
Individual overseeing job Gerry was outstsnding
Jerry was professional and efficient. ..I
was very please and appreciate his explanation of the job
The service provided was great. They were responsive and kept me well informed about what was going on. They made an unfortunate situation more tolerable.
Every thing is good I am very satisfied with the job they done for me thanks service king
My car look same as before and also I am really satisfied about faster service. I also appreciate the connection between your service and me during the repair. I thank you and have a good day.
My wife and I are absolutely satisfied with the communication and the outstanding workmanship on our Toyota RAV4. I tell everyone about Service King when I get a chance. Thanks again!
Jerry was very helpful and called to keep me informed throughout the repair process
This is my 3rd car you have worked on. Very satisfied
Kyle **** was great! My car was clean and looks brand-new. Service king Done a great job. Kyle deliver my car to me with a smile and explain what was done to my car and paperwork . I will pass your number to next person.I called AllState and let them know you guys done a great JOB....again...Thanks
PS...if I have any problems I will give you guys a call????
Vehicle Make : Mitsubishi
I worked with John Moroni and from start to finish he was very professional. He kept me informed. He even went above and beyond in helping me with my rental. I would recommend Service King to anyone and I would definitely use them again.
The over all experience was wonderful. I would definitely use Service King again.
Got my car back in time for Christmas
Great communication... Thank you
The services were great and timely
Vehicle Make : Volkswagen
Kyle handled the case beyond expectations. Car looked amazing at pick up.
John provided an excellent experience for both my wife and I. We'd like to thank him for being honest, friendly, and informative to make dealing with the repair a smooth transition.
I would just like to say that your repair service company for the second time has been excellent. The service advisor, Kyle was also professional and excellent as he kept me up to date with the repair. I would not hesitate to recommend your company to my friends.
Kyle was so very nice and the repairs were done quickly.
Was really pleased with the customer service. My car looks like a new car! Really impressed with the detail in which it was polished and clean inside and out.
Totally different subject. I noticed the sign that Service King is committed to hiring Veterans. I do work with Veterans and would like to know who is in charge of this program and their contact information.
I would definitely recommend Service King.
Great job on my Dodge Ram and great customer service.
I was very satisfied with the job.
Vehicle Make : Mitsubishi
Except for an issue on the condition of a returned rental car my experience was incredible. You guys did a great job of high quality at great speed.
Service King was professional, communicative, and did a great job!
Gold stars to all of you!
Vehicle Make : Mitsubishi
I would recommend your shop to anyone
Job well done I am very satisfied
Very friendly, very informative and very knowledgable
I am very happy with the job that you guys did and how fast it was done, I would recommend service King to everyone that I know thank you very much
Great job on keeping me updated on my vechicle's repair status.
You guys do very good work I am very pleased.
John Morroni was very communicative, very helpful and extremely flexible when I needed to pick up my car. Great ambassador!
I really like and appreciate the daily updates via text messaging. It was very easy to keep up on the repairs on my car and not having to worry about anything.
Also, Service King was very nice enough to vacuum and clean the inside and outside of my car. That really took me off guard.
I hope Service King keep up the text update service. I have and will recommend Service King to everyone that needs service on their car.
One of the best things about Service King is the WARRANTY on the parts serviced!
Thank You everything was fine and i was satisfied i give you service a 10.Thank You Michelle E
Great service and customer relations.
Kayale was very helpful. He greeted me with a smile and explained to me in detail what they were going to do when they repair the damage and approximately how long it's goig to take them.
I cannot tell that it was even in an accident. The service was outstanding. I was kept posted the entire time with all the changes and all the updates on my car. I would recommend your company to family and friends
Kyle displayed excellent professionalism and update. Thanks.
Job completed quickly. Jeep looks like it did before I brought it in, like the collision hadn't even happened. 10 out 10.
Kyle was a pleasure to work with
My service rep mr. Jerry was very courteous & knowledgeable. He kept me inform every step of the way.
Kyle was very informative and made sure I was aware of the progress of my car. He kept in contact using multiple forms of technology. I am very happy with my experience at Service King!
When I picked up car, I was really happy with how well I was treated. Everyone seemed very ready and prepared for me to get my car cause of what a good job they knew they did. And they did just that. My car looks 5 years newer, they went above and beyond, and repaired things I didn't even expect then too. Kyle texted me everyday to let me know the status. I would definately come back and refer others to service king. It was an absolute hassle free pleasure.
Service King did a tremendous job with the repair job on my Chevy Cruze. You would not even know that anything had happened. Kyle was tremendous and very helpful throughout the process. Thanks very much once again.
I was very pleased with the day to day updates via text that was given.
Vehicle Make : Volkswagen
Kyle provided guidance through every step of the way with my vehicle's repair. He went above and beyond to make sure I understood the process and was happy with the results. I couldn't have asked for a better service experience!
Very pleased with the service and customer service
Excellent customer service. The process was painless. Thanks again.
You guys are awesome! My car looks great thank you kindly. ????
John and his staff were great. The best experience I ever had with repair
thanks for your good work and time
I will definitely tell everyone how quick and well the work was done thank you !
Everything was top notch!
Great job! Couldn't have asked for better service!
Really appreciated the updates. John was very helpful
Excellent customer service!
Very impressed with the staff, and service!
Great customer service and communication about status of vehicle!
Great service. Kept me up to date. Really appreciate the timing of the work and the cleaning done to the car. THANKS
Very good service. Thank you!
Repair was completed earlier than expected and looked good. Alfredo was very informative
Like the status updates periodically. The can was fixed on time as it was estimated. The car was cleaned.
Customer service was great
the people working thre were friendly and very helpful
My wife and I appreciate the professionalism throughout the entire process.From a person who provides customer service I was very impressed. The rep who guided us through the process provided Five Star Customer Service. We will tell everyone to ask for Alfredo.
Alfie was very helpful through the entire process. I will definitely recommend anyone who needs collision repair to take their car to Service King. My car also looks great. It was cleaned and detailed ! Thanks !!
Excelen and thanks for everything Juan
The lights were on the whole day .when I went to pick up no more battery
Customer service was great and I was pleased with recieving text messages regarding the status of my car. My car looks good, thank you.
Service was quick, and professional. The staff was exceptional and courteous.
The repairs done by service king look immaculate. Alfredo Ramos was professional and empathetic to my situation;however, there was another employee (name I will withhold) who did not exhibit the professionalism that service king obviously garners. It was an inconvenience that caused me some momentary anxiety but I'm sure the mistake was corrected by management and other staff, that employee's demeanor became more hospitable, which is why I'm not naming the individual. I would recommend service king to friends and family members.