Excellent communication throughout the entire process. Excellent high quality work.
Vehicle Make : Mitsubishi
Everyone was very nice there
Vehicle Make : Volkswagen
They really exceed all expectations
Good professional autobody service
Work was done well and ahead of schedule by 4 days.
I was very very happy with my service. It was a very stress FREE for me. I thank you. I was kept informed on when my car would be done. Was also Explained to me about my all state and how the insurance paid. MY CAR WAS CLEANED AND VACUUMED. Who does that. WOW and thank you all . KUDOS and too Maro who was wonderful as well as the team.
They kept me informed with the whole process and I appreciated that
Car went in without any noise. Now i hear real sharp squeaking abwhining!
Very happy with the job that was done!
And done way faster than expected
Everyone was nice and I was kept informed of the status. Time lines were met
They did a wonderful job I think I was just as happy that they clean my windows thank you so much
They kept me updated on my car and were very friendly and polite and did a great job
Great job everything went smooth
They did a wonderful job and kept me updated through the process. Thank you for taking such good care of my car!
Your team did a wonderful job on my car between my husband and I we've had a couple vehicles with u because you do great work
Very friendly and helpful
The car was finished quicker than expected and the results are beautiful!
I'm very satisfied with the job that you did to my car
Car looks amazing. Finished on time and at estimated price. All great.
My car looked awesome when I picked it up. I much appreciate how clean it was on the inside!! That to me was above and beyond, I love that!
I loved how you kept me informed through the while process. I wasn't supposed to get my vehicle for two weeks. I got a surprise a week early to come get her....made my weekend! Your team was nice & my Jeep likes like it did before I was T-boned. Thank you!
havent seen it yet ...not done lol
Your team did a great job and the quickest time ever. That surprised me, I hope I never get into a car accident again but I do. I'll be going back to your shop and I'll recommend you to anybody who I know that needs work on their car. Thanks
I really appreciated the updates on the progress of repairs to my car. It was also great that the work was finished sooner than projected so I got my car back before the weekend rather than after. Everyone was professional and courteous and I would recommend Service King to anyone whose car needs body repairs.
Very professional & quick with tepair. Thank you.
The entire transaction, including car rental was so smooth and easy! I was in at 8:00 am to drop off my car for repair and out and on the road with a rental by 8:15 am! So great!!
Thanks for a great repair job!
Great service. Very easy, and Mauro kept us fully informed.
Very nice repair, in a timely manner, with excellent communication about progress.
Still waiting for a part and it was three days over time line for car to be completed after having it almost three weeks
Service King did a fantastic job! They were very accommodating and very accurate with the completion time. The last place I went to with my previous car, promised me that it would take 6 days, but instead it took 3 weeks. Again, very satisfied with Service King! I definitely will be recommending people.
Everyone at Service King was very helpful and courteous, and I appreciated being treated well as well as their high quality of work (and quick!).
Very nice and informative
Car looked great. Nice and clean. I just hope it's totally safe. Thanks for nice job
Timely professional and nice. Will refer experience was amazing.
Great repair work! The receptionist was very professional and friendly. A great experience.
I just got the car, back today. It feels exactly the same as its did before the crash. If anything, it looks better. Thanks again.
My rear bumper is loose and feels as though it may fall off. I will be calling the local office tomorrow to see what can be done to fix his problem. I am also hearing noises as I make a turn or go over a bump.
Unhappy with the return of my vehicle. Shaking and stalling out as soon as I got into it. Their were scratches and marks on the passenger side door that were not there previously. The condition of my car feels like it went down from the time I dropped it off, which was July 17, until the time I picked it up, August 12. I feel it took a long time to repair my car. I understand that the shop was busy, but for it to sit there for 3 WEEKS, and all that was done was parts were ordered, only to be sent to Allentown to get the actual work started, is disappointing. In this time, I had a rental car that I paid for daily. I owe more than my deductible for the cost of my rental car, because ServiceKing took about a month to repair a drivers side door and front bumper and paint it.
Excellent service and timely repairs.
Friendly service. Great up to date information about my vehicle's repairs!!
Paul was very helpful and keep me updated on the progress of the repairs on my car.
Robert was a great help during a very stressful time. It was much appreciated! Our car looks great!
The updates were timely & friendly
The only complaint we have is the excessive text messages we received that were not accurate. I got a message saying the car was almost done and then an hour later saying it will take 3 more days. We were told it was going to be done August 2 and then after receiving the text message about it almost being done we got another an hour later saying it will be done on August 5. My husband called and the guy told us he can try to move it up in production and got us a rental car. I got another text message telling me that instead of it being done on August 5, it will be done by August 2. Well, it got done on August 3. Your computer/text message system was not accurate at all and more of a hassle. It's not right to give incorrect information. Either don't have the updated messages or make sure the information given is accurate. It will keep the customers happy.
The staff was wonderful and kept me in the loop.Robert is a great asset!
Very attentive and caring
They were very nice and kept me in the loop of what was going on with my car.
Very pleasant experience. Customer service oriented. Refreshing change in this day & age.
I was completely satisfied with Service King , from the time I first walked in everyone was so polite and friendly ... Everything went smoothly when I took my car in to repair and I was update several times . The work on my car was done sooner than I anticipated and my car looked marvelous when i went to pick it up !! Thank you so much ! You are very awesome and I will be putting up a review on Yelp and I will recommend you to all my family and friends ! Have a great weekend .... Sincerely , Cynthia O
Paul was very, very nice going the extra mile to accommodate mu schedule and wait for me to arrive and pick up the car after 6pm.
I loved the service. I loved the way you kept in touch everyday. I believe my car was in good hands. Mt car was as if I was pulling off the dealership lot. Ashley and Mario are great.
Vehicle Make : Volkswagen
Thank you! A beautiful job!
Excellent customer service
I like the job they did making the whole front end of the van look good as new I also liked the daily updates on the status of the repairs. Thank you for a job well done.
Vehicle Make : Volkswagen
I had a great experience with Service King! The repair looks great, and Paul kept me updated every step of the way. I also appreciated the text message updates. Service King also worked well with my insurance and with the rental company. Would definitely recommend!
What a great experience. Thank you for the constant communication and updates. Mauro was great as well. He is a true professional.
I was very impressed on how fast the repair was and how clean the car was when I went to pick it up. I did not expect to have the inside cleaned. Thank you. Will be recommended your shop to others.
Service King followed what you advertise.
A great job, on time.
They did a terrific job and quick too. My car looks great. Everyone was very pleasant and helpful. Text messages and phone calls kept me up to date as to what was happening. Would highly recommend them.
Thanks for the great service.
I get why they call it service king because they give great service
Vehicle Make : Range Rover
You guys rock, the best.
Exceeded expectations. Thank you.
Still have sensor light on. I need to resolve the issue today.
Thank you Mauro, for taking care of my car! Very friendly and professional.
From start to finish, this has been a professional, quality and funny experience that started with a stupid move on my part that resulted in crashing my car into a tree to ending with my car in great repair!
Everything went perfectly, the representative was highly informative and friendly, the work done promptly and to a high quality.
Car was completed a day early. Can't even see where damage was. Completely delighted!
My Malibu looks as good as new and the repairs were done quicker than I expected. The staff was friendly and thorough.
Just had one problem when they bring my car back
They ran into big nail that cause a flat tire .
I was told my truck would be ready for pick up on Tuesday May 17. I said I was unable to pick it up on Tuesday I would be in Wednesday May 18 in the afternoon when I got out of work at 3pm I arrived at the repair shop around 3:30pm and my truck was still not complete. Needless to say I finally left with my repaired truck around 5:15pm. I don't know why I was told I could have picked it up on Tuesday when it was not even done a day later?????
I like the way I was contacted each day about the progress of my repairs. I especially liked the humor that my car was happy with the care it was given.
Mauro did an awesome job with repairs & keeping me informed of completion time! I would definitely recommend Service King to my family & friends!! Thank you!!!
I was disappointed that the tops of the fenders weren't buffed so that the newly painted hood didn't have such a sharpain contrast against the old paint. Also there is a paint run and imperfection on the front edge of hood as well as a small chip. People and service was Excellent though.
Paul was the associate who assisted me, and I just want to say that he was great.
Thanks for everything!
Robert was great and car looks great
This is the second time my family has used your services and both times the service has been wonderful. My representative was very friendly and kept me updated on the progress of my repair. Work was performed in a timely fashion. Upon completion my representative informed me of additional repairs needed and guarantees work. Hopefully I will not need this type of service again for a while but if I do this will be my first choice to go to to.
Very unorganized on the part of actually setting up the appointmentand relaying all the information needed
I experienced superior customer service
I take our company vehicles there when in need of repair and have always been satisfied.
So helpful and kept a clear line of communication throughout the repair.
Great customer service, business is not just looking out for themselves. I felt like they actually cared about their customers.
I was beyond satisfied liked the work done on my car and good coustomer service and i would recommend you to other people and i appreciate u kept me updated on everything you did thank you Jose D
Brought car for estimate due to roof cross bars being torn off during company transport from TX to PA. Submitted estimate to company for reimbursement. Company paid per estimate. Had repair completed. Once done, I became aware that cross bars were not even included in the original estimate. That cost is now mine to incur as company claim has since been closed. Original estimate included just roof rails and scratch repair.
I'm very satisfied with the service, if I can give them a 100% I will. Thank you for your time and consideration with my car.
Robert and team did a great job
Paul said he would do his best to get the repair done before Friday and he did great job and the cleaning of the car's interior was a pleasant surprise. Thanks for a job well done. I will certainly recommend SK to others.
Visually speaking the job looks great. I like working with Paul - great service. Thank you.
Extremely fast service and kept me informed the hole way. I really appreciate your service and will be recommending you!
Great service. Made the process easy. Kept me informed every step of the way. Would highly recommend to others.
Quick and easy , kept me updated . Overall great experience
Vehicle Make : Volkswagen
Everything was great. The texts kept me up to date and Paul was very friendly and helpful
Service king did a great job on my car and made it look new again. Thank you service King.
Aways a pleasure dealing with Service King. Treat you like family
Great job! The repair was completed very fast and my car looks like new again! Thanks!
Staff was very friendly and super polite. They got the job done in a very timely manner. They shared my happiness and enthusiasm when I came to pick up my vehicle.
The repairs took a little longer. I am elated with your service. I will recommend Service King to all of my friends. Paul is an asset to your company. He is very knowledge.
Amazing people and my car is better looking than whenhave I first bought it! Thank you sooo much!
Paul went behond the call of duty to make sure i felt like family and was completly satisfied
I real professional
They communicated every step of progress and went extra mile in fixing the door lock for a reasonable price. They set an example for the customer care. Besides, they revealed the issue with the wheel bearings that were making noise. Thanks to Paul
I was very please with the condition of the truck when it was complete thanks so much The Pattersons
Service king did a great job with the repair and was completed early than originally quoted with some additional work.
Everyone I dealt with was polite and very helpful. They kept me informed every step of the way. I would recommend service king for repairs.
I was very pleased with the repairs and the people especially Robert who took the time to explain everything to me. I am a very satisfied customer. Really enjoyed the emails regarding the progress of the repairs
My power mirrors only go left and right and not up down my driver side mirror vibrates as you drive and seem loose. Also have to go back next week bc the the window they replaced is scratched bc they replaced it with a used window. Isn't that why I have insurance to replace with new parts?
Great service, very friendly and great text message updates
Every person, and every aspect involved with service Kings service was not only professional, they were pleasant and personable. I highly recommend service king and their excellent staff both behind the counter and in the shop.
Vehicle Make : Mitsubishi
The staff are awesome
And thank you for finding my bracelet!!! Its precious to me. Car looks good, drives nice. Great communication to keep me posted. He's a keeper!!
****. 2004 Toyota
Thx so much for the professional service I can't say that I ever dealt with someone like you people that kept in touch as much as you did through the whole process very professional and courteous thanks again hope to do business with you in the future
The staff are very friendly and attentive and always kept me informed about repairing my vehicle. They did an excellent job with my car.
Very thorough and I was kept informed all during the process.
I like that I was kept completely informed about my car and what was being done. I like how nice the staff was when I came to pick it up. I also like how nice my car looks and how quickly I got it back
I have never experienced a higher level of customer service in my entire adult life. Never has a company kept me closer to the information regarding my belongings and how a repair has been coming along. I felt completely comfortable with the fact that my vehicle was with your establishment, that the work would be done appropriately and completely, that I would be kept abreast of any and all information regarding those repairs, that if there were any problems I would be made aware of those problems immediately, that I had the ability to contact you should I have any questions at any time, and that I could depend on at least one email coming out of your establishment daily updating me on the situation with my vehicle telling me where we were with the situation of the repairs. I was completely taken aback by the level of customer service you provide on and ongoing basis, not just once or at the beginning or end of the service but throughout the service. You and your staff should be commended for this level of service. I will definitely let Allstate insurance know the level of service that you provide. I want to thank each and everyone of your staff members for making this repair and my time spent with you and absolutely painless experience. Thank you so much and if I ever need it again, which I hope I won't, I will definitely come to you for any and all services. Have a beautiful day!
Thank you so much I am very satisfied with my car and the work you did I will deff keep you in mind for any other repairs that come up let's hope none do and I will deff recommend you to everyone I know thanks again for the great job and keeping me updated on all the process while you had my case
Fast and friendly service
Service king does a great job keeping you informed on what is happening with your vehicles. The staff is very friendly.
Absolutely wonderful experience from start to finish! Mauro was exceptional w his customer service as was the rest of the staff. Will never go anywhere else for repairs. Thank you!!
Service King were awesome.
Thank you so much for doing an amazing job on my car! I really appreciate the fact that you went above and beyond to keep me updated on the status of my car.
Timely, great communication and helpful service.
Everyone was polite & serviceable. I was treated with respect. I liked the updates I was sent periodically. It helped with the waiting. Thank you.
I was happy it was done quicker then I thought and lifetime warranty on parts made me feel better.
Mauro was very good at keeping me updated! Very satisfied that my car was done 2 days ahead of schedule!
Very good work. Kept me up to date on the progress of the repairs. Completed the worm head of schedule. Had a rental available at the shop. Overall a great job.
Mauro and Staff were Fantastic! Car repairs are never fun. Getting a parked car damaged by someone hurts. We only had it Two Weeks end now Santa's Sleigh was not going anywhere! Service King Allentown is definitely on the Nice List! Santa Mike aka Mike Berg --- Sleigh phone ****-****-xxxx
Everyone was very friendly and courteous
Communication updates were great. Friendly service outstanding. Work itself was excellent.
Car wouldn't start
Passaenger side mirror not adjusting
Driver side rear tail light does not have any lights working
Dealt with service king of Allentown twice and both times were great definitely recommend this shop.
Great job. Thanks for keeping me updated along the process.
The car look good everything was taken care of except there's a noise coming from the right rear of the car. I called and will stop in Monday for them to take a look at it.
Fantastick servise , done before estimated time. Will recomend you to anyone i know who needs your services oh, and the car runs great also! Thank you ver much.
excellent job! They even washed the car and cleaned up the inside of the car. Excellent quality service. We definitely will recommend to other people
Great service and great work quality.
Top notch from start to finish. Kept me updated. A
Thank you for the professional work. I was very happy with the excellent work.
Carwas not cleaned properly after repairs
Thanks so much the car looks great and I appreciate the cleaning of it as well!!!
When car was initially done, there were some issues with the fit around the hood/fender area. New parts were ordered and it was taken care of within a week.
The service was great to work with. Paul the estimator did a great job!! Car was repaired a head of schedule. Great Job Everyone!!
Beautiful repair work and very communicative. Top notch service.
Great customer service and communication. Paul did an awesome job working with my estimates.
Everything was done in a time frame
Vehicle Make : Volkswagen
Everything was done fast
The employees there was great
Was kept up to date on the work being done
Very friendly staff. They explained the insurance process to me and even handled my rental car. This was our second time using this company. Would use again and highly recommend them to my family and friends.
My vehicle looks great and I was very pleased with paul and his crew fantastic customer service keeping me informed of the progress every step of the way
When I picked up vehicle paint on right front was not done right and spots on bumper where paint bubbled and truck was not washed was told come back in 3 hours they would have it done, came back vehicle was washed it you call it that , wheels and tires were not touched ,fender was fixed but bumper still had bubbles in paint didn't say anything diidnt want to wait another 2 or 3 hours otherwise updates and communication was great , did call but manger was on vacation
Your company offers excellent customer service.
Fast and complete service extremely well done. Very satisfied
They did an excellent job on repairing my car. I would not hesitate to reccomend them to my friends.
The whole experience was great. I hope I never have another accident but if I do I'll be back
Everything looks great did a real nice. Job thanks.
Mauro was friendly understanding professional and communicative. Outstanding experience and very thorough. Took the mystery out of auto body work.
Awesome job and excellent transparent communication! Great job!
Excellent job and didn't take too long, thanks for putting her back together
Your staff and service were exceptional.
I appreciated all the updates throughout the process. My car looks better than it did before the accident! Thank you!
The staff returned my vehicle in better than expected condition. I am extremely satisfied!
Mauro and your whole team are amazing. I was unfortunate in the fact that a woman backed into my car and damaged it. My good fortune from the situation came from the kindness and professional personal service your Allentown location provides. I will be recommending Mauro and your team to everyone!
it was great that they kept us informed each day. We really appreciated that.
Great place to take your car for repairs! I was kept informed and felt at ease knowing my car was in good hands. They even washed it! Thank you so much! Ruth W
I was always kept in the loop on how the repairs were progressing. Everyone was extremely helpful & pleasant to work with.
Great job! Would highly recommend!
Excellent serive and great personnel that we worked with especially Paul
I was kept informed through the whole process of my car repairs and the people at Service King were outstanding regarding customer relations!! They made every effort to make the experience go as smooth as possible. I won't hesitate to recommend them in the future, or, if I were to ever need any type of repairs in the future to use them again! :)
They went above and beyond to return my car in better condition than what I delivered it to them. Interior was clean, gum removed from door panel that had nothing to do with repair to rear bumper damage
Like new new
Would have liked to getting a more specific date as to exactly when will the car finish .
Easy, fast, courteous service.
Excellent service and very friendly and helpful! Great jog
Quick service and constantly updating my repair status.
Repairs were done well even though new parts were not used according to the work receipt . Receipt said bumper was refurbished. I was told over the phone that it was a new Suzuki part. I also had a flat tire when car was picked up.
You guys did an excellent job, I am impressed. Thank you for getting this done properly and in a timely manner; also thank you for vacuuming and making to car look really nice cleaning the tires and all that... Great job everyone keep it up! I will refer anyone I know in need of such services.
Great communication through the entire process.
You were very informative very business like and did an excellent job thank you
The entire staff was extremely courteous and very helpful during this very stressful time thank you!
My car looks brand new! The staff was super friendly and kept us up to date the entire time. They had the rental car ready for us shortly after we got there. My car was even done earlier than expected! Highly recommend them!
Very easy to schedule, everyone was pleasant and professional. Repairs were completed early and to a high standard.