When I called to find out why the estimated time for completion was going to be so long I just got some canned answer that I already was aware of. Also when I called to double check the completion time the person had no idea when it would be. I literally got another call within 20 mins saying it was done. Why wasn't the person aware of this?
Prompt, professional, courteous, kept me informed through text messages, clear and thorough, clean and neat grounds and office and timely resolution and repair looks great. Office staff neat and well dressed also.
Tim was awesome!! Very knowledgeable ! Great service great satisfaction
Service, and good attitude, you did it well.
My car looks great! Thanks
The service was excellent. I was completely satisfied with the work. Thank you for a great job.
Extremely Satisfied with The Whole process
Everyone was great, we have no complaints. They kept us informed bit by bit, so there were no surprises.
The final notification (of completion) lagged; I had to call to find out (it was with "QC")and, as it was late in the day, you would have closed before I arrived if I had waited.
Being in an accident, dealing with police reports,insurance companies, estimates can be time consuming and stressful. Key collision made it all too easy , they even got me a rental. Kyle at the front desk was very pleasant and kept me up to date on my vehicle s progress. Shaughn got me a rental and I was on my way. But most of all the work on my 2016 ODYSSEY was PERFECT. I STRONGLY recommend KEY COLLISION in salem NH.
Service was top notch. I just have a concern about the paint not matching completely. I was waiting for a clear sunny day to come to my conclusion. I also asked a college and he also thinks the colors are off. Feel free to contact me.
The staff at Keys Collision in Salem NH were incredible. Completely happy with the work done on my car and the customer service. Very prompt and professional. If I ever needed body work again, I would 100% go to them.
Having never been in a car accident before, I had no idea where to start with getting my car fixed. After calling almost 10 repair shops that my insurance recommeneded, Key Collision was the only one that could take me the same day. All the others would not even let me on the lot for weeks. My experience from day **** was amazing! Every Tuesday and Thursday I would get a phone call with an update on my car, and my complete back end was fixed in a week and a half! Key Collision and Geico made the entire process seamless and I knew what was happening the entire time. I can not express how happy I am with their customer service and the work done on my
Kyle and Tim were a pleasure to work with. I never felt like I was an inconvenience and I really enjoyed the constant update with my vehicle. I will definitely recommend your shop and will Keep you in mind for the future. Thank you
The team was very nice. They kept me up to date on the status of my car. When I picked my car up it looked good and was clean on the inside.
Without fail, I received my updates every Tuesday and Thursday. Everyone was helpful and friendly.