The rear bumper was not put on correctly
did a great job and lots of communication. special mention goes out to Joana -- she was fantastic and should really be commended for her attitude and service! She really helped make my experience with Caliber top rate! thanks, Lauri D
Great experience, so easy, will definitely be back!
From initial contact with Joanne to the amazing care and service of Louis to the walk out with David..professional care and quality work on the vehicle.
Thank you for making a bad thing as good of an experience as possible..keep up the good work!
Alex was super helpful, he went above and beyond. I left my parking pass for work in my car that was being fixed and he drove it all the way to my home for me. The company was competent, efficient and trustworthy. My car looks great and I'm so happy with my overall experience.
Everyone was so kind, responsive, and accommodating. Felt like 5 star treatment. Very quick work and great about keeping me informed on progresss. They got me in and out swiftly and loved that my insurance company and rental car were all on site.
Vehicle Make : Volkswagen
I appreciate how efficient and helpful everyone was. Joanna was also great about patiently explaining the repairs to me. Thank you all!
A great team. I've been coming to your shop for quite some time and will continue to come hopefully for a long time.
Jo did a fabulous job keeping us informed.
Kept me infirmed. Completed repairs as expected. Pleasant service staff.
Louis help me out the way a customer would be satisfied..he make sure that satisfaction will be met and I can't beleive what I saw after seing my car.. it looks way better than before! I suggest to give Louis a credit on this because he does a very good job!
Vehicle Make : Volkswagen
ALEX is the very best! Attentive, kind, had all my questions answered. Thank you all!
Very nice restoration of the damage.
Louis was extremely helpful and I appreciated the updates he provided on the status of my car.
All were very professional. I was always kept apprised of the status of the repairs.
Beatbox customer service I have had in a long time. Thank you.
It was a very professional experience. I am happy with the end result.
I loved your service. Thanks!
Alex was great and everyone was so friendly and helpful
great, fairly hassle-free experience. however, they called me stating my car was ready. headed over and was there in 20mins. had to wait an additional 30 mins while they washed the car. not a big deal but could have been if I had somewhere to be
Excellent service, appreciated the texts on status. Everyone was courteous and helpful, especially Alex
I am really satisfied with Caliber Collision services.
And excellent. Customer services from their employees
The me so much for all your help! Everyone was so kind and helpful!
Everyone was very personable and very informative.
Alex was great. Third time I've been here. Stellar service.
It was an A one experience
The customer service crew was excellent and my car looks almost new! Keep up the awesome work!!
I thought the repairs on my bumper were good. However, my car came back to me with some issues: (****) for some reason now, my car battery or starter is not working properly, I have to start my car several times to get the engine turned on, (2) my car had a weird smell coming back to me (like something rotting), (3) my permit sticker (which was on my bumper) was never saved (even though there were written instructions to do so), and (4) I had 2 jackets in the back passenger seats, they were all wet, and one of the 2 jackets had a tear in the sleeve (that was never there before). I have no idea what happened to my car or why my jackets were wet with one of them having a big tear in the sleeve. I am notifying AAA of these problems too.
Fernando kept me up to date on status from beginning to end. 10 out of 10 service.
You were great about keeping me posted about the status of the repairs.
Also, EVERYONE was very pleasant.
Very smooth process, and Fernando went above and beyond to help me get my car back a few hours early when I was leaving town. Repairs were done perfectly. Hope I never need collision repairs again (!!) but definitely recommend.
Crystal kept me informed and was very considerate of my requests and concerns on fixing 1988 Porsche. The paint was a good match.
Great custoner service from Alex during entire process.
The staff at CC is very friendly and helpful. COmmunication was constant and clear.
It's a great place to bring your car.
Everything about my experience with caliber collision was fantastic. They made whatcould have been a painful situation great. My Audi was recovered after being stolen from outside my house. It had been used as a party car for 48 Hours and was in pretty horrible shape. Exterior and interior. I felt violated and dirty when I examined the car afterwards.
Fernando was amazing. Communication on point from the get go. He went the extra mile to make sure I was completely happy with the results. The car came back looking and feeling brand new. I am very very happy.
It was very convenient that I could meet with the insurance adjuster, drop off my car for my repair and get a rental all in one location. Everything went smoothly and my car was done ahead of schedule. I liked that I was informed of the status of my car repair every step of the way via text and phone. Excellent communication. The repair was done very well, my car looks great. Everyone was super nice and easy to deal with. Thank you to Alex and team!
Fernando was helpful throughout the process! He kept me updated and answered all my questions. Thanks Fernando!
Great service. Great experience. Loved the status update notifications.
Vehicle Make : Volkswagen
Luis was excellent - professional, courteous, and knowledgeable. Caliber runs their business excellently.
I could say it was a nice job, but I hope I spell superior correct. Thanks again
Great job! Finished ahead of time. Super communicative throughout the entire process. Car looks like it's never been hit before.
Wrong Part Ordered Initially, Car repairs delayed to this, New part ordered, then miscommunication when part will arrive which resulted in wasted time before new plan could be created.
I really appreciated the excellent customer service I received. From the moment I checked in for my appointment to the completion of my repair.
Car looks awesome! Thanks for having it ready for me to pick up and being so accommodating. Great customer service!
Thank you for taking good care of my car as always ????
A small dent was left unfixed though the dent is located one inch from the damage area and obviously was caused by the accident. New scratch (!) appeared on right rear fender. The car inside is more dirty than before the repair.
The new front bumper and spoilers looked better than they did new.
Car was scratched during repair and will need to be returned for additional repair. Fernando was advised and provided with a photo of scratch...
All employees were helpful but the service by Louis Medina was exceptional. You felt that your car was in good hands. He let me know how the car was progressing etc. and that was during a busy Christmas week Car was returned to me looking fabulous. Thank you Caliber and Louis !
They did a great job in keeping me inform on the progress of the repairs.
I received my car today and it looks great, appreciate the wash too! Crystal and your front desk staff were fantastic and helped me get my repair done with no hassle. Also, the texts I received as updates were great and good for a laugh. Thanks!
Great job... Was kept updated through the entire process... Was given detail information of the work completed and I am truly pleased of the professionalism of the entire staff...
THANK YOU for making a bad expierience (an accident ) less disruptive. Your team was truly professional and caring and my jeep looks amazing ???? THANKS
Had a great experience!
Everything was fabulous!!!
I hope I don't come back! Lol in a good way!!'
Keep up the hard work
I've had three repairs done at Caliber Collision and they always do a great job in fixing my car. I greatly appreciate the updates and the speedy turnaround of their repairs without sacrificing quality. Thank you for taking good care of my vehicle!
Tail light is not working, signal light is not working. I have to return to the shop tomorrow.
Everyone was incredibly friendly and really made me feel like I was well taken care of. The team here was amazing!
Vehicle Make : Volkswagen
I think they did a great job on the repairs, and they even fixed a few things that they didn't have to, like my squeaky drivers side window! Very happy.
Friendly, professional and accommodating! Crystal was great to work with!!
Excellent work. Excellent communication during the process.
Everyone was very kind and helpful when it came to paying the deductible and I really appreciated it
Great service, finished 2 days early, repair looks perfect and they even washed my car! A1.
Best service I ever got!!
Every individual were very dedicated and wonderful.
The repair was outstanding.
Your service is excellent
My car looks like nothing ever happened ! Thank you Caliber Collision for fixing my baby !
An employee gave me incorrect information about dropping off the car and being able to make a payment by the end of the day for my personal car to be released. I was very upset about it because it made my family member have to take a bus back home when I was told they would make a notation that he could pick up the vehicle and I'd pay when I got a break from work by the end of the day.
Fantastic... Back to new... Happy to have my auto restored to show-room quality. Great paint matching and a guarantee for my ownership.
Thanks to Crystal Warme for seeing the process from start to finish and keeping me informed.
Job well done. I like your place specially for your one stop arrangements. Geico, Car rental are all there. No need to running around. Thank you.
Vehicle Make : Volkswagen
We will never recommend this place to anyone. Someone stole our iPod out of our glove box. When we drop off the vehicle I told the woman I needed to go back to my car ( which they had already taken back) and get my iPod from the glove box. She then told me no one would go into my glove box .... well they did and stole my property. I'm so disappoint.
Vehicle Make : Mini Cooper
Very good, helpful, polite service. Thank you.
Everyone was awesome especially Fernando went above and beyond
Excellent service from Louis and the team. Always Communicated with me during the process and the repair was speedy! Thank you.
My car was originally due to be completed on October 27th. Unfortunately, due to multiple mishaps I was not able to receive my car until November 10th. Well I was informed by Fernando of the delays, it was frustrating to have to wait 28 days to get my car back. Originally I was to wait under 3 weeks.
Towards the end of my repair communication was lacking from the collision center. My car was supposed to be ready on the 7th and I never got a call saying it was delayed. I called to inquire and was told it should be ready the next day and they would call. Again never received a call to hear when I could pick up my vehicle. Additionally there were a couple of items that were in the car upon drop off that are missing from my vehicle upon pick up.
Lpuis who handle my car repair was super great/ excellent. He had keep me posted with what is going on with my car and when could it be done. He is a man with words of honor and true to his promise that he will take good care of my car asap. Thanks so much to HIM.
I'm completely satisfied with the outcome of the repair of my car
Fernando was amazing through the entire process!
I had the best experience at Caliber. Friendly, courteous and Louis was outstanding in his customer service - fabulous! Thank you Louis and the very
Friendly gals at the reception area - you made my experience hassle free
Vehicle Make : Volkswagen
The paint repair absolutely didn't match and the hood was out of alignment and their were flaws in the paint job and two more dents/ buckles in the body and the fender weren't repaired. The car had to go back into the shop so I guess as yet you could say I'm extremely unsatisfied with the work so far. Not the caliber of work I expected from Caliber Collision Center! I wasn't happy about paying my 500 deductible before I had a chance to see the work, which ended up being extremely sub par. So I'm 500 out of pocket and still no car.
Very good service & workmanship
Very helpful staff
Very good of keeping me informed on the progress
The quality of work on my car, the communication, and follow up demonstrated excellent customer service.
Caliber Collision - the best ever place for your car
Caliber fixed the damage to my car quickly, and kept me up to date every step of the way. A great experience!
Everyone at Caliber was great!! Having to get your car repaired can be unpleasant but not at Caliber, from the front desk to the body shop, they all were exceptional !! I have to say an extra thank you to Fernando in the body shop he kept me informed on my car but also helped me with other questions I had he was professional and courteous and I will recommend my friends to go to Caliber!
Vehicle Make : Land Rover
I would like to commend Jose Torres for being a real professional and keeping the repair of my car on schedule.
From beginning to end, everything was handled professionally and effieciently by your employees. From the inspector, Ann (she's great!!!), to Jose who followed up and made sure I knew what was going on and that I was happy with the work, to the ladies at the front desk who handled all of the details with a smile on their faces, and the safe drivers who dropped me off and picked me up. All of them were fantastic! My experience with your company was so good that I'm going to make sure that I recommend you to everyone I know and should anything further come up with my vehicle (fingers crossed, nothing does!), I'll be sure my car ends up in your care again. Excellent job! Thank you.
Job well done keep up the good work
The vehicle was perfect and Fernando was professional and explain every question I had for him. The only draw back was the accident that happen with my vehicle and Enterprise, but accidents happen and that is why I was there in the first place. The accident that happen in the parking lot was taken care of and the bumper looks as good as new. Customer service was excellent!
Amazing level of communication no got a call everyday to update me on the status. Even though the ultimate date of completion wasn't one week late, I was compensated for the rental car and Jose and Fernando were extremely apologetic and helpful. Very satisfied.
Amazing and friendly service!
Very very very satisfied. The care and customer service was like none I've experienced even from my Healthcare provider. Awesome work. Fernando was superb.
Keep up the friendly vibes :)
Left my car looking like new. Nice and polished, great body shop!!!
My rep was fabulous!! I wish all service people were as helpful and friendly. Thank you
Great experience with Caliber Collision. Thank you Jose and Fernando for keeping me updated on the progress.
I love the service love the clean ness love the organization love the coffee people were great I love the Texts to tell you where your car stands
Im satisfied on how they handle this matter. Fernando did excellent job as well as stuff of Caliber Collission
Great communications throughout, great craftsmanship and very efficient and
easy - thanks - new customer for life but I hope not to see
You for a while ????
There was a lack of customer communication. Work status text option wasn't used in a timely manner. Bumper center cover still has scratches from accident. Requested additional part order and contact when received.
Fernando, Pablo and Jose went out of their way to expedite repairs so that an elderly couple could have their car back within a work week. Amazing. They also called frequently to update us on status and explain each step and timeframes.
Louis did a terrific job ensuring that my car looked as good as new!
Louis went above & beyond to expedite the repairs.
Thanks to everyone at Caliber Collision-Glendale.
Would definitely recommend them!
It's so nice to have my Prius looking as good as new! Thanks to you all
Louis Medina made my over experience none stressful. He made sure I was updated on a daily basis regarding the status of the completion of my car. With me being an Uber driver and dealing with 2 collisions in 30 days I went to Caliber Collision fustrated and apprehensive. Mr Medina assured me that my car will be repaired timely. He personally kept me updated. My car came out looking like a new vehicle. Thank you Louis Medina
The quality of the work that was done on my vehicle was good. I did find some minor details that i will talk to them about tomorrow. The customer service however was excellent. From the the moment the claim to the when my vehicle was finished they always kept me well informed, via text, e-mail and phone calls. Fernando was very informative and prompt on all the info regarding my claim.
My car was repairs two days after the initial date
I was told my car would be completed no later than 9/20. I called and was told that it was done late 9/20 so I could expect it to be delivered on 9/21. I called 9/21 at the expected delivery time and was told the car wasn't ready. I had to take extra time off to accommodate for when my car would finally get delivered later today.
Thank you so much for taking care of everything so well and efficiently!
The repair work was more than satisfactory, the facility convenient & well-organized, but the repairs took longer than anticipated. An overall good experience but the delay kept it from being completely satisfying.
From the first call to make an appointment to the pick up appointment, the entire process could not have gone any smoother. Everyone I spoke with was beyond friendly, courteous and helpful!
Everyone was very helpful throughout this process and Jose stood out, he was very kind and very professional, I will recommend everyone to caliber collision.
Excellent service , thank you !
Thanks a lot! José! You provide very good customer care!
Thank you for fixing my car in 2 days!
Everyone was very helpful, from the front desk to the Enterprise reps to the mechanics. Thank you for your excellent customer service!!
Your service and quality of work went way above and beyond my expectations.
From start to finish the whole process was a breeze.
My car now looks brand new!! Thank you.
My 2014 Nissan rogue came equipped with backup camera as well as the front facing camera. Caliber collision replaced the grill without the front camera. My vehicle was not restored to its previous condition. I am not satisfied.
Friendly staff and amazing communication! The car looks great too! Thank you!
The lt/rear tire cover was not replaced and the back quarter panel and back bumper at not completely aligned.
Crystal went above and beyond the call of duty to help me get my car fixed. I really appreciate it!
Well, i arrive at the shop to pick my car up. Everything seem fine, but as soon as i was cleared to drive off in my car i noticed my driver side rear side light wasn't the same as before and my rear view camera was missing. Over all had to wait, then wait more for them to find it and put it back. Everyone is friendly at the desk and all but when it comes to the car, the way it comes out should be the way it was Before an accident. If not better... damages were fixed, details here and there need fixing. My truck opens with a rough thump noise now.
Joe who was in charge of my car was the best service person that I have met in my life and I am 65 years old having had at least over 10 cars in my over 50 years of driving.
Vehicle Make : Volkswagen
A very responsible and happy team. Very client-oriented.
Joe and his team are the best.
customer service was amazing and communication was well done.
Everyone at Caliberwas polite and effective in processing my claim
Great team of people you have working there
I was not satisfied with the fact that I was quoted five false completion dates. Finally the day I picked up my car they still were not ready. I had to wait 45minutes past the shops closing time. I should have been able to walk in pay, grab my keys & go, but my car was not ready.
Wonderful customer service and excellent work on the car. Thank you!
The work that was done looks great, but it took longer than promised
Complete satisfaction from beginning to end. Exceed expectation on customer service and repairs. Everyone was friendly and provided lots of updates. Highly recommend to friends and family. Well done
Did not pick up my car
Talk to Louis medina
I want to commend Crystal Warme. She went out of her way to get the job done as quickly as possible. The technician did a beautiful job. I felt well informed with every step of my car's repair. An excellent experience!
The car looks perfect. I'll be back if needed
Jose was exceptionally helpful, informative, excellent customer service.
The repair took much longer than promised.
The service was excellent but when a little longer than expected but the people were amazing super polite and kind of took care of me for sure.
Without a doubt your repair work is to the highest level of customer satisfaction.
AWESOME ! Great Service and very very professional ....
I am satisfied with the service.
I was very happy with the service of Caliber Collision. The staff were friendly and helpful. They made it easy to coordinate everything with my insurance, including getting a rental car. I really appreciated the text updates. The quality of the work was also fantastic. My car came back to me looking as good as new. Overall a great experience. I hope my car is never damaged enough to need to go back, but if I do need body work done I'll know where to go.
The job have been done perfectly and good communication until it's finished.
the front bumper was not finish there where spots that where not painted on right side no one check the car before it was turn over
Louis was great, informative, he took care in having my vehicle fixed for me in a timely manner. I greatly appreciated the service I was given.
I love how kind, efficient, and professional the staff was. I was impressed with our repair work and even more impressed that they cleaned the car for us as well! Caliber Collision is a Geico-recommended auto repair shop and I would trust them again with any of our needs. Thank you!!
It was definitely an easy process. Juan made the process a great one for me
The repairs were perfect.
Calibur Collision was by far the best expeeience I had. I felt secure leaving my car in their hands. Everyone was very helpful and friendly :) Jose, which who I mostly have contact with about my car was very good at explaining details and procedures on my car by calling me and keeping me updated. I am very pleased! My car looks like I just got it out the dealership ! I'll highly recommend anyone to get their car fix here! Extremely satisfied! ????
Everyone was extremely nice and the service was quick and my car looks great
Great referral through Geico. They were able to detect the problem in a timely matter, fix it without any complications, and explained the problems in details. Great customer service team. My husband and I felt we were taken great care of.
Fast , politeness. Beautiful work ..
Keep it up , thank you.....
A pleasure dealing with everyone at caliber!! A truly remarkable group!!!
It couldn't have been a better experience - excellent team.
Thank you all.
Exceptional customer service, did a terrific job on my car and I got a mustang convertible for a week! Can't beat that!!
The front office staff was fantastic. I'm very very pleased with the service.
Everyone was a pleasure to deal with. Quick. Painless. Nice.
They did a great job repairing the damage to my
Car she looks great many thanks.
Car turned out great! Thanks to Pablo, Luis, and Cory (Geico)!
This is the second time I've used Calibre. Both times your personnel have been friendly and helpful, and the work has been outstanding.
Thanks for such a quick turnaround time
It was all very easy and everyone was so professional.
You guys did absolutely incredible job and I really appreciate that!
I had such a great and easy experience!
I did notice the edges of my repaired bumper were a little crooked but not enough to bring the car back in.
I got great customer service from the moment I walked in to the moment I walked out.
Vehicle Make : Volkswagen
Excellent job - courteous, kept me informed about progress of the repairs and very courteous service
Very nice staff! Great service! Very curtious! I highly recommend!
Vehicle Make : Volkswagen
Service was excellent, from the front desk with Cynthia to Richard who fixed my car.
Very professional and helpful crew...always glad to answer any quesion or concern
Customer service experience was top notch, and my car was returned to me in a timely manner.
Getting the car washed and cleaned was also a pleasant surprise.
Thanks for everything!!
I had a great experience, Mr. Cory **** was very detailed, honest and professional. He was on time, answered all my questions, secured a rental car for me same day and replied to my text promptly and gave me a fair estimat. My car was done on time. It was clean, and the part where I had accident, I could not tell that it was there! They placed brand new parts. The staff were very nice and welcoming. I would definitely recommend them and I will go back if I needed future work.
I was really blown away by the incredible detail and quality finish. I was extremely pleased with the final results.
They missed some bumper parts that are in order
Excellent communication and service all around. My car looks great. I'm very happy thank you
Very friendly on all accounts
Everyone at Caliber was extremely courteous and helpful. Adan was very professional and made this experience as painless as possible.
Very well organized office. I had a very smooth experience.
Best customer service ever.
The repairs were done right and on time. Louis was very helpful and on top of the repair progress. I would recommend this shop
Crystal and the counter staff were great!
You guys/enterprise made the experience stress free. Thanks for that.