Vehicle Make : Volkswagen
job well done
Ian's has done work for me in the past and it turned out great.
My Equinox turned out the same. You can't tell anything was ever wrong with it.
Thanks for everything.
My van looked great. You all did a wonderful job.
I have noticed that there is a visible difference between the left and right fender spacing between the hood.
Let's reconnect on options to correct.
The additional car wash was a surprise -- best my truck has looked since I got it!!
Repair was thorough and efficient. All the staff with whom we dealt were effective and pleasant. Ian's is a well run business, managed and staffed by good people. Thank you.
If this is about fixing the leak in my car I was so excited what a great job you did. I had tried for almost 2 years to get someone to fix it leak (without going to the dealership) Thank-you so much! You did an excellent job!
On several questions on the Nationwide/Ian's Body Works survey I had to answer No.
I was never promised a delivery date. One was suggested.
I was not kept informed on the progress of the repairs being done. But when I would stop by Mark and I would go to the shop and take a look.
I have not returned the car for additional repair but I may need to do so.
Don't interpret the above comments as a negative.
Ian's staff did a great job and I am extremely satisfied with the repair work done.
Thank you for your excellent service!
when I first called I spoke with holly, who walked me through what I needed to do , patient and kind , as this was my first experience dealing with wrecking my car. Each time I called the person on the other end was courteous, if they didn't know, then they went to find out. While I was on hold I realized that KLOVE station was playing, what a breath of fresh air that spoke volumes of the kind of people I trusted my car to! Being able to go on line and keep up with progress was a mind easer... The emails from Theresa with my quotes was above and beyond! Thank you Ians for making my experience smooth ! Five star start to finish
The friendliest staff ever. From the moment you walk through the door, the phone calls, and picking up the vehicle. Very nice experience.
Everyone we came in contact with was friendly and professional. The car looks great. Thank you for a job well done.
The only concern I had throughout the process was when I was notified my car was ready only to find out the entire car had not been assessed and I had to wait another week to get my car back. When I picked it up yesterday, I was very pleased. It looks like a new car.
The car looked wonderful. Both inside and and outside. Thank you for taking care of my baby
I was very happy with your service. You were professional, considerate, and the finished product came out wonderfully! Thank you!
I was extremely satisfied with the high level of service given to me during the repair process . Always greeted with a smile in a warm and welcoming office. My car was finished ahead of schedule. Ian's did an amazing job and left my car, both inside and out, totally spotless. Thanks Ian's!!