Michael S.
Vehicle Make : Audi
Your team was polite and efficient. My repair work was completed on the time schedule promised and during the repair, I was kept informed of progress. Good experience all around. Thanks.
Mary Jo.
Vehicle Make : Subaru
My car was fixed quickly and well! I really like the text updates. Thanks!
Kevin N.
Vehicle Make : Toyota
Took twice as long, bumper not fixed
Kevin D.
Vehicle Make : Volkswagen
Took one week longer than stated completion date. My console felt is missing, my window depressor is missing and their was a scratch on the door which was not there before. Also enterprise was awful with only one car available which was a large Tahoe which did not fit in my parking garage!
Marc P.
Vehicle Make : Toyota
Signature was supposed to do body work only and somehow drained my battery, needed to replace a computer module and left my brakes very soft. I have used Signature in the past and it was fine, but this has been a disaster.
Matthew K.
Vehicle Make : Audi
Team did a good job keeping me informed of progress. Unfortunately some parts were late to the shop, which was out of their control, but the team explained this right away and keet me in he loop.
Celina J.
Vehicle Make : Honda
Professional, timely, exceeded expectations! Will Refer
To A Friend!
Ray B.
Vehicle Make : Toyota
Simple repair took too long. Notification of delays was not satisfactory.
Jefferson H.
Vehicle Make : Toyota
My car was returned to me with the interior covered in a thin layer of white powder. There was even a very obvious white hand print on my black seats that could not have gone unnoticed. I have no idea how much it will cost to detail the interior, or if the powder is a hazard to my health. Next time maybe don’t leave the doors open/window down? And also don’t pretend that everything is fine when there’s a obvious white hand print in the back seat!
Patricia M.
Vehicle Make : Chrysler
NW Signature Collision is an AWESOME business with superior customer service, excellent communication & quality work. We want to "Shout out" to Jonathan Peets you are spectacular in your work,Zachary Trotta you are an amazing manager, Vanessa you are a most hospitable & welcoming receptionist. It's so comforting to have everyone wish customers well, have a good day, we'll keep in touch, etc. This is an exemplary business and we'll recommend it whenever we Zachary you were amazingly caring & gentle with a very elderly gentleman who came in when I was there for a quote. Thank you for your great work & your cooperation letting Safelite install a new windshield while you had our car. I hope all the senior management of this company take note of these comments & give great feedback to these employees????????????
Katrina F.
Vehicle Make : Audi
Calling the main desk was impossible because no one ever picked up and the voicemail box was always full, but Noel was great and responsive via email. It was easy to communicate with him because he would either leave me a detailed and informative voicemail or email me back right away. I was happy the car was done well ahead of schedule! I got the email after closing time but still tried to pick up the car. I was helped even though it was closed, which was great because I would be at work all day the next day. It saved me some money with the rental and I got to get my car back early.
Saul R.
Vehicle Make : Nissan
very good work thanks
Myra S.
Vehicle Make : Ford
The workmanship is awesome on the area repaired, but the managers people skills leave much to be desired.
John M.
Vehicle Make : Nissan
Thanks for being responsive to my need to get this done fast. Appreciate it!!
Renee B.
Vehicle Make : Honda
The repair was great. The staff was attentive, kind, and did a fabulous job.
Enterprise’s service was awful.
Tracey H.
Vehicle Make : BMW
Communication was spotty. I received an early morning text and no follow up. I checked for text messages and emails throughout the day, however no updates were made. I called to check status around 4:30 to find it was just about ready. I requested that the manager give me an opportunity to pickup my vehicle because I didn't want to pay for the rental **** more day and I simply wanted my car. He said they closed at 5:00;I noted that the website said 5:30. The manager agreed to have me come and U eas relieved. Improved communication would have prevented angst I encountered.
Christian L.
Vehicle Make : Scion
Amazing service! I would recommend this shop to anyone! Great customer service!
Judith R.
Vehicle Make : Mercedes
I asked for a courtesy estimate on a separate issue on my vehicle. I never got any feedbavk
Charlene T.
Vehicle Make : Hyundai
Thank you for your services a job well done by technicians. 5 stars
Daniel W.
Vehicle Make : Jeep
My car wasn’t properly fixed after one week, so now I have to go back and get it fixed again.
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