Excellent service. Very responsive to inquiries.
A in my book treated fair considerate pleasure to do business with
Everyone at Abra was so nice & the service was quick and painless. They even detailed my vehicle, both inside and outside. Can't say enough great things. Thanks!
Awesome job. Thanks everyone!
I'd like to thank Lindsay and Ken for their great customer service and all that had a hand in repairing my car. It looks amazing and drives great. I would definitely be inclined to recommend your business to family and friends. Thanks again, Edna J
More communication, I had to call to see how things were going. My truck is like a child to me.
When I finally received my truck back I noticed a few dings (one if fairly deep) on the passenger side front fender, work was completed on the left.
I was impressed with the wax job and my clean windows!
Representatives were extremely professional and cery friendly. On top of all that they vacuumed my car out as well. The service was done very quickly also. I would highly recommend Keenan.
My locks are not fixed also my sliding door on the drivers side is not working when I informed you I was told that it might be wear and tear.
The entire process from the first call to picking up the repaired car was very comfortable. Clearly, the Abra Chanhassan team aims to exceed customer expectations. In my case, they certainly did. 10/10
Everyone was so nice!!! Thank u and my car(baby) looks awesome!!
Very professional. Customer service was remarkable. My vehicle was completed in a timely manner. ABRA even sent me frequent updates about the status of my car. They made sure that I was completely satisfied and was very knowledgeable about how to fix it. My car looks brand new! I am in love. I will most certainly recommend the body shop ABRA to everyone I know.
I really liked getting updates on the progress of my car. They did a nice job and anyone I had contact with was very nice and cooperative
Great communication during the repair
Alot better than I expected. If I ever need any repairs i will be going back there
It took much longer than anticipated
Everyone was so nice! They explained everything fully, were true to their estimate and kept me updated through the entire process. My car is as good as new and the entire process was quick and painless!
Vehicle Make : Volkswagen
Very pleased with professional staff and the superior service. The car was repaired quickly with precision to detail. Plus as an added benefit the interior of the car was cleaned! Who does that anymore?! Culdnit be more satisfied. Drew was superb!
I was pleased with how frequently Shannon kept me up-to-date with the progress on my vehicle. Felt comfortable the whole time knowing when the parts had been ordered, when they were due in, when the work was being completed, etc.
Competent, careful attention to details of their work as well as the documents needed to complete the work professionally. I am quite pleased, and will use them again if the opportunity occurs.
Wayne went above and beyond my expectations to repair my 2016 Ford Fusion! He was constantly checking in with me about the progress of my vehicle and when the job was complete I was blown away with the results! I would highly recommend Wayne and Abra Auto Body and Glass to anyone who needs repairs, you will not be disappointed!
After not answering your satisfaction survey after two weeks we thought that Don the team manager would have stood behind his thoughts that they were very much so a class A shop well well see isn't be leave my husband nor I will be recommending Abra auto body & glass as we do not refer anyone to second rate services!.
Melonie East made sure to keep us up to date on everything with our truck. She was very helpful with resolving every issue we had with our insurance company. It was a pleasure to work with herz
Now that cell phones have become appendages of the human psyche, the text messsge updates were awesome! Staying informed but not annoyingly so about the progress, kept me patient about the work that needed to be done and the length of time it took. Never loose this aspect of the business. With all that said... it could have been just KELLI that was AWESOME!
The staff at Abra kept me updated, and were able to complete the work on my car ahead of schedule.
Quick and professional. Thank you
My car was ready quickly and looks great. I will recommend this shop! Thank you!
Great customer service that kept me advised of how the processes of fixing my vehicle was going. Friendly staff that took pride in a job well done! Would definitely recommend CollisionMax to friends and family!
Everyone was very professional and helpful
My car was delivered faster than I thought it would be and when I picked it up it was completely spotless and cleaned inside and out
Jeep looks great , excellent communication, fast quality service
Shelly did a wonderful keeping me abreast of my repairs. Thx
Beautiful work. Good communication. Easy to work with. No surprises.
The whole staff was polite, efficient, fast, and
my car looks GREAT! Thanks so much!
Thank you for keeping me up on the repairs to my car.
Vehicle Make : Mini Cooper
You guys were fantastic! I wasn't expecting to get my car back for another day, but you worked hard and finished early. Picking my infant and I up so I could pick up my car is the kind of service this world is lacking. I am so appreciative, and cannot tell you how awesome this ordeal has been. Things were so easy, required little to no effort on my part, and at no time was I stressed or concerned about the care I was going to receive. My favorite part was receiving a text letting me know how happy my Nissan was hanging out with you! You can bet I'll be sending people your way, as I truly was amazed. Thank You!
We were treated like royalty and appreciated the constant updates on the repairs status. Thank you so very much, Mr. and Mrs. Benjamin.
Great customer service!! Thank you all at Abra on South Blvd!!
You all were very nice and explained what needed to be done well. My car was done in a very timely manner. I was really surprised when you called and said it was done. You kept me informed all the time
Original estimate was 3-4 day repair time, but actual repair time was 13 days. Additional items were added but not enough to warrant the substantially longer time. I had to pay for a rental car for 13 days. I felt that my car sat around before the work actually begun. However I was very satisfied with the quality of the repair work. It looks perfect.
Jeff kept me well informed and took good care of my car!
Very professional and did a great job on my car. Also love the updates given on their progress and the way they made me feel like I mattered. The whole experience was top notch!
Did a really good job and the customer service was excellent!
My bumper looks perfect and the job was done quickly. Thanks!
I was not looking forward to having my car repaired due to past experiences at other body shops, but I was blown away by the customer service at ABRA. I felt well-informed about the status of my repair. Ashley, Jessica, and John kept me posted every other day about the progress on my car, which made me feel less anxious about the time it would take to have my car returned.
Once the car was finished, I did not have any transportation to pick it up. Jessica was kind enough to send a driver to pick me up and take me there. Mike, the driver, was quite personable. Upon arriving, John discussed the repairs that were made and assured me about how ABRA guarantees their work. My car looked brand new and has been driving like it was not involved in an accident. As long as everything holds up, I will say that my experience with ABRA was fantastic: Ashley and Jessica were helpful; John was enthusiastic and empathetic; and the workers I did not have a chance to meet did excellent work.
Everyone was really nice and informative. Always kept me up to date on the status of my car.
My experience was very good. The office staff was great to work with and communicated with updates daily on how the repairs were going.
Car looks great,everyone was friendly and professional. Kept me informed all through the repair process. Would recommend Abra to everyone I know.
Great job at a fair price! I was quoted over 2x the price at a dealership so was very happy with Abra!
James kept me informed on status of my repair daily. Great job on the repairs as the car came out great. Everybody was pleasant and courtesy.
The work that got done looks fantastic.
Love your service, thanks....
Thanks so much to Mike Carter and the technician that helped replacing the door lock. The went above and beyond to remedy a problem. Very pleasant and professional service. Thank you!
From start to finish we were always updated on progress and time lines as well
Your inspector and technicians were very polite and very helpful in getting Ediths Honda Accord back on the road
Everyone was very friendly, helpful, and fast! My car looked great and made the process of getting my car repaired after an accident a breeze! Thank you!
Well send these questions after the 90 days or after 30 days to see if the car is still holding and all
U all were great , and the job was well done,thank you all for what u did
Awesome Experience. Very Satisfied Customer. Would be happy to offer referrals!
Customer service was great. Steve and Taylor took good care of me during the process. They made me feel comfortable during the entire process.
Excellent service from start to finish
Keep up the fine work. Everyone was helpful and friendly. I knew at every step what was going on and what to expect.
The entire staff was friendly. Todd answered all of our questions and made sure were well informed throughout the whole process.
Return customer: I have been very pleased this visit as well
As always, ABBA was great! They have always done great work and completed everything on time.
Rob was great. Thanks for everything
Jared was great to work with on my repair.
Rob was very professional and pleasant to work with. Susan and others were also helpful. Thank you for good customer service.
We are very happy with the repair thanks again
Vehicle Make : Mini Cooper
Everyone was very pleasant and professional and really knew their job. Very fast and clear communication. Would highly recommend. Car was spotless inside when I got it back. Yay !
Abra did an awesome job on my vehicle. When I picked it up after the work was completed it looked like it just rolled off the showroom floor. Jeremy Christopher did a perfect job on matching and applying the paint. The whole staff was helpful and kept me posted daily on the progress.
On time and great customer service. Helpful reminders and great quality work.Whitney personally, awesome help, got my car finished before school. Thank you team.
Did a great job on repairing my vehicle and in a timely manner. Would definitely recommend their service to anyone that is in need of vehicle repair or a superb paint job. Look forward to doing business in the future. Once again I thank ABRA for their great support.
Vehicle Make : Mitsubishi
My car turned out Good! The customer service needs to be addressed. I was never contacted by anyone regarding the damage to my vehicle. No estimate no updates and no time frame of completion. I'm also still waiting on a part that was not replaced.I have yet to be contacted
Great communication. Melanie called everyday with an update. That helped tremendously.
Wonderful staff, so friendly. Made the whole process pretty easy
I think you did great work but I would have appreciated having the expected time frame to get my car back more clearly communicated, and then updates if it changed. I had anticipated the repair taking 2-3 days and it took 7.
Outright amazing service, thank you.
I was very impressed about how you kept us in the loop about process and how all your employees were very friendly and informed. This is at your Coon rapids store
I liked how you kept me updated about the
Status of my car by texting or calling me.
I liked how Gary explained about everything
that they were doing to the car.
Great job and a friendly staff. I couldn't be more pleased. Everything was seamless. The car looks new again!
Courteous and professional, communicated clearly and in a very timely manner.
Diligence, follow up and service were exceptionally good. Would recommend this auto repair shop to others.
The communication has been horrible! Keep getting texts saying my car is done but I don't even have my car yet. The Bellevue location towed my car to Puyallup location without telling me. Haven't even seen the repair yet so not sure how I can give a review on the work done yet.
The people at ABRA were all around helpful, very kind and respectful and answered all questions and took care of all insurance dealings that were needed. I feel the customer service went above and beyond expectation. I appreciated the text messages as well keeping me updated along with a phone call confirming my car was done. I will always being my vehicles to this business from now on and recommend ABRA to others. I was very impressed all around with the service and quality work!!
Great communication. Loved the daily texts. Fantastic experience. Nice job!
Friendly staff, delivered on time as promised. I would use again! Thank you.
I loved that I received updates almost daily. I had a great experience. Thank-you
Very impressed with the work.
All seemed to really care. Kyle kept in contact throughout!! Thanks
Mike and crew do a good job of evaluation scheduling and follow through.
Carla was great. Explained everything very clearly and kept me apprised every step of the process .
Very professional and prompt service.
Thanks pat. Helped me thru process
Words cannot describe my experience from beginning to end. I commend each and everyone of you from my estimator Bill to Daniel!! So friendly and professional. I am so pleased with the service and how my car looks. It looks as if nothing ever happened to it. I never expected to get it back so fast. I will recommend all my friends and co worker to come to you guys. Keep up the great work. You most definitely made me happy!! Oh yeah and my car was washed when I got it back.. I will never go go anywhere else if anything should ever occur again!! Cudos!! and 5***** !!
Vehicle Make : Mitsubishi
Michele was extremely helpful and professional the entire time.
Vehicle Make : Volkswagen
I'm very happy with the work completed on my car. Communication was great. I would highly recommend.
Well informed throughout the process. Friendly, fast service.
Appreciate all the communication. Car looks great and a separate issue was diagnosed. Good find ABRA team!
Josh was awesome!! Great service!! I would definitely recommend abra!
I wrecked our car with no other parties involved. So, it was clear my fault. I was dreading this experience. I contacted my insurance company and that was a smoother process than I thought it would be. Then they recommend Abra as their preferred body repair shop. We called to set up our appointment and no issues. We attempted to get there for drop off before they closed at 5:30. When we got there, we found that we were at the wrong location and it was 5:30. They called the correct location for us and they offered to stay open until we arrived. Through out the repairs we received updates every feed days via text to let us know the status of completion. When it was completed, we went to pick our car up and got caught in very heavy traffic. Again we were not going to make it by close and called to let them know we were not going to make it in time and would try again the next day. They insisted they we continue on our way and they would stay until we arrived. Every time we were in contact with ANYONE at this location, the hospitality they expressed was amazing. It completely changed my demeanor and relieved a lot of my stress. I can't describe how much better this experience turned out that I anticipate. Thank you!
Wayne was amazing! He went above and beyond to ensure my service was completed in a timely manner. I have never had such a great experience when dealing with car related issues. Thanks for the great customer service and work!!
Employees were super nice
This is the second time this shop has done work on my truck and both times have been excellent and they stand behind their work!
We have been instructed by USAA to take our vehicle to another shop to get the roof fixed (what was discussed with abra manager) USAA has specified that there should not be any "bubbling" in the paint that they paid close to 22,000 to Abra to repair their fire it should be perfect. Not happy many little scratches and when asked to be fixed it looks the scratches were filled in with a marker it's so noticeable. Not happy.
the panels are not flush, i notified when i came home and inspected.
Took car home. It overheated, no heat. The passenger window doesn't work. Runs really rough. I have no idea what they did but they really messed up something. I have to bring it back in the am. They better get the car fixed and running with absolutely NO problems.
The customer service was great and our van looks awesome. Thank you for everything that everyone has done. Also if any of our friends need work done we will send them to
I just wanted to said thank you , very profecional , nice job ????????, I'm very happy with my denaly and thanks for cleaning it
You had the wrong **** number
Very I satisfied will not advise anyone to come to your place of business, got into the truck and glass was still in the vehicle I picked my grandson up and notice he was playing with glass that was still in the truck I should be calling my Lawyer to file some charges to your company for calling me to tell me the truck was finished and taking my 250.00 deductible VERY UNSATISFACTORY WORK and I know what it mean to satisfied the company because I'm in the business of satisfying the public I will be calling Liberty Mutual to let them know how we was treated
Teron and Justine were excellent
I'm happy with the work done by Abra Auto Body! However I'm not completely satisfied with GEICO, they said the exhaust would be replaced! But it was only straightened with new tips! I am happy with Abra and thank you for the first work they did on my truck!
Andrea and Todd were both very helpful and professional .
Dennis **** was great he called everyday to let me know what was going on with my car and he answered all my questions love this place.
The staff was great! Will definitely come back again if needed, but hopefully that won't too soon!! Haha.
Great work! And good customer service
Everyone at the shop was helpful and friendly! My car looks great!
Overall satisfaction with the employees and team there. It was great customer service from the start until I picked up my vehicle. Thank you!
Joseph was great! So was the rest of the staff. They kept me updated with the progress of the car and made sure all my questions were answered. The shop is clean and welcoming and thats a shocker for me, because most are dingy and not too customer friendly. So I was pleasantly surprised!
Very professional. Quality work. Was done in record time.
Job well done very satisfied with workmanship. Very helpful
Professional and friendly.
This is the fourth vehicle I have brought to ABRA in Elburn for body work. Each time the vehicle comes out looking as good as new. Thank you for another job well done.
I was very happy with everything. They kept me updated and made me feel like my car was just as important as the rest.
Speedy service! Great job! And thanks for the delivery!
Efficient and good communication via text messaging
My truck looks great. Your team at the Coon Rapids location did a great job.
Extremely courteous and competent. Chris called me regularly and kept me informed. And my car looks great - outside and inside. Thank you!!
Had a small repair that needed to be done to my truck and Brian was able to get it done quickly. I would use them again.
Great job. Work was done ahead of schedule and my car looks better than before.
The team was fast, and professional.
Abra took great care of my Pilot. I was kept aprised every step of the way. The staff was wonderful, helpful and courteous
Great experience with Abra. Kevin helped me out a lot
The repairs were made very quickly and the car looks great!!Very pleased with the whole experience!We would gladly recommend your business and be a return customer.Thank you so much!!
It was a awesome experience! They go above and beyond in there customer service
It took 8 days to so a simple operation. I understand that there were some issues with getting the part, but I assumed that when I made the appointment, the required part would have already been acquired so work could begin right away. That seems to be what the insurance companies expect anyway.
It also took several days longer than expected to transfer my initial estimate created originally under my insurance to the other party's insurance company.
Also, the first time I called to schedule an appointment I was put on hold for at least 15 minutes so I hung up and filled out the online form, which promised someone would call me to set up an appointment. This never happened, so I called again the next business day and was told the only person who could schedule an appointment was busy and could I please leave my name and number and she would call me back. Never happened. So I called back yet again and this time was finally able to set an appointment.
I will say that my in-person experiences with the staff were all satisfactory. I also appreciated that my car was washed and vacuumed before it was returned to me - I wasn't expecting that and was very pleased.
Vehicle Make : Volkswagen
The job was done quickly and professionally.
I was very happy with the service. I was well informed along the way. Would be happy to use their services again.
The whole process was smooth and easy and work done was good and car looked great when it was delivered and clean.
Vehicle Make : Mitsubishi
Really great job !! The best . From 1 to 10 they get 150
Very organized, friendly, with great follow up. Would definitely return
Great job; I appreciate the text and personal phone calls;
Very professional staff.
My car looks great. Thank you so much for everything!
I would use and recommend Abra any day!! I received incredible service from drop off through pick up. Amazing experience. Thank you all!
Everyone was very professional, friendly, and willing to help. By far the best body shop I've ever been too. Job well done. Very pleased with the service.
Someone drove my vehicle before I picked it up. A case of cds was left in the car and a cd was left in the player. The cds were kids music, suggesting that someone was driving their kids around in my car.
Thank you all at ABRA Auto on Harlem in North Riverside! I'll definitely recommend your service to anyone in need of auto body repairs! You all did an excellent job on my 2006 white Chevy Impala????????????????????????????! I'm one happy, excited, satisfied customer ????! Thanks again ABRA Auto Body & Glass
Quick and fast. Meg was extremely helpful. Second time i brought my xterra in. Extremely satisfy
Appreciated you keeping us informed on progress of the repair and having job completed on schedule.
The team was very courteous and understanding of my situation. I felt comfortable leaving my only means of transportation for several days. They continually kept my informed of the process. I felt I was the number 1 priority through this whole ordeal! I would recommend this place to anyone I know! Thanks so much you did an amazing job keep up the good work!!
My car was completed two days ahead of when promised. During the process I was notified by txt of daily progress. The whole experience and quality of service far exceeded my expectations. Highly recommend this establishment.
They did a amazing job on my bumper and were very friendly
Your team did a great job repairing my car in a timely manner. Nice quality work! Thank you!
I appreciated all the updates via text and email. A job well done.
I explicitly told collisionmax and Geico that I would not be able to pick up my car until Wednesday afternoon because of school and family commitments. I was told that wouldn't be a problem either by collisionmax or by grace. Then I received repeated phone calls while I was working that I could not answer until 7:30 in the evening and when I tried to call collisionmax to leave a message the voice mailbox was full and I could not. I could not call again until 4 o'clock on the day I was already picking up this was very disconcerting for me. Even at this time I do not know if geico is going to charge me more money for that rental even though it was agreed upon that I could not come till 4:30 or 5 p.m. on Wednesday to pick up my vehicle. I'm very distressed at this it is causing undue stress to me. I would have rather left the car damaged then have to have gone through this
Great service very friendly and explained everything very well
I had a wonderful experience until I came to picky my car up for the final time, James was occupied and I was accompanied by Kevin who told me what I should state on a survey of asked, he did not only suggest but told me what not to say. I thought that was a dishonest gesture upon the company and was not necessary.
Vehicle Make : Volkswagen
Very professional. Kept me updated about status of repair every day with calls or texts. Very satisfied.
Thanks for keeping me updated and my car looks great.
You worked with my insurance company and to get things things started. You allowed me to come by twice to get things out of my car that I needed. You were patient and did an excellent job restoring my vehicle and I could not be happier to have my car back. THANK YOU SO MUCH!!!!
They were very pleasant and kept us informed on the process. Will refer to our friends!!!
Every person in the front office were professional and courteous. Super job!
Great job that was professional and fast.
Fantastic work, quick speed give those guys and girls a pizza party !!!
So happy to have my car back! I got it back in perfect condition. A job very well done!!
Vehicle Make : Mini Cooper
Went above and beyond. Thank you
One of your employees put 1200 miles on my car for a door replacement. Terrible experience and now there is irreparable damage to my cats lifespan .
Great communication and fast service. Excellent work
I was extremely happy with the daily updates and the time of turn around. Extremely satisfied.
The service was excellent. I was updated daily on the progress of my car.. everyone was always very knowledgeable and courteous. Dean called every other day with updates along with daily text message.
Everything was explained to me. I loved the service I received.
Vehicle Make : Volkswagen
I am so appreciative of the service I received from Mr. Will
and the staff. The ladies receptionist were very helpful.
Thanks for a job well done!!!!!!!!! Very great work and
I will be recommending the shop to people.
You all go the extra mile I must say! Vanessa Baker don't ever lose her she is tops! But everyone in that office is just great! Kudos to all at Abe's!