Prompt repairs, enjoyed the text updates about progress
I like the fact was so clean when I got it back????
The whole experience was awesome from start to finish. Quick,easy, and excellent workmanship. Rebecca was outstanding. She kept me informed all along the way and got my car back 15 days early. Highly recommend MB Alexandria Collision Center.
Bob, thank you for the excellent customer service. We appreciate your quick response to our concerns and for keeping us up-to-date on the progress of the repairs. Please thank the person(s) who did the repairs for their excelllent work; the car looks great. Thanks!!!
The teamwork, professionalism and customer focus at the MB Alexandria Collision Center was refreshing.
Good leadership, clear emphasis on communication (listening, not just talking), and going the extra mile.
Nick is quite impressive.
Daniel could not have been any better in ensuring a positive experience overall.
Thank you Daniel Mekerdijian for the quick turn around great customer service
I appreciated the text feature for repair updates. All staff were kind and professional.
Mercedes-Benz of Alexandria Collision Center's staff were highly professional, communicative, and understanding. They made my visits easy, kept them brief, and fixed my vehicle in a timely manner. I would highly recommend them to anyone who is in need of vehicle repair.
Excellent car and customer service
Great service and completely satisfied with repairs. Thanks to Bobby for his professional and prompt support.
Did not look at an issue that I specifically mentioned when I dropped it off. I have to bring it back in now and am extremely angry because this involves getting a new rental car, etc. not happy.
Excellent and attentive service. I particularly appreciated the regular text updates sent on the progress of my repairs. Top notch service!
Mercedes Benz of Alexanda are true professional. From the time i walk in the door, until o pick up my car! Amazing!!! I will always return for any needs of repair. Ill highly recommend to all Mercedes owners that this is the best place!!!
Very happy work done on time
In regards to insurance claims, team should consider explaining in detail with layman terms the work approved and not approved for repairs.
Very pleased with the entire process and the turnaround time
Vic was great. I like his no nonsense approach to business and his customers. Keep up the good work sincerely Vernon K
From the first impression when walking in the door and being treated by Becca to the final walk through with bobby, I felt important and I was going to be taken care of. My car was retuned cleaner than when I dropped it off and the work done it was seamless. Thank you all who helped on my car. Very pleased
I've always received top notch A+ service from the Mercedes Benz of Alexandria Collision center . With that being said , I actually received my S550 with additional damage to my vehicle caused while under Repair. I know I will most likely not get a response but I would say As a valued customer as I have had several repairs completed their, I'm Acutely disappointed with the additional damage with no resolution other then painting over a two inch hole in my vehicle. It seemed as if no one even considered that a customer will be driving off the lot very displeased. Unfortunately my car is known by the customization by many. I will have no choice but to express my displeasure. V/R
Chris was particularly focused at making the work done as perfectly as possible. A significant plus.
My thinks to all team.