Done right and on time! Thank you Kevin for your professionalism and knowledge in answering all my questions!!
Jose was great. He was very attentive and his communication was second to none. I never was at a loss in knowing the status of my repairs. He also handed the logistics with the transport company that damaged my car. He made the experience painless and seamless.
The team members I dealt with were professional, and I appreciated the regular status reports. Thank you!
Automated emails should be fixed; meaning the coding/algorithm needs to be corrected. The difference in completion dates is laughable based on the auto-generated system and when you call.
Staff was pleasant and always helpful.
Vehicle Make : Alfa Romeo
I was kept up to date with all the progress on my vehicle, it was delivered to me sooner than I had expected, completely clean - inside and out and looked like new.
The service was excellent, it began with Joe he did an exceptional job ,keeping me informed with updates and accurate timelines . Joe worked very well with the discount tire representative . My initial thought after the damage had occurred was that there is no way to make unnoticeable repairs, the personnel that made the repairs did an amazing job ,simply amazing . Everyone that was involved should get a raise sincerely Thank You Paul M
Great job, fast repair and amazing customer service, I was updated with the details step by step
Thank u so much, thats why I love bmw team
Everyone I delt with was very professional and
customer oriented. It was a major convenience
to have Enterprise on site. My car looks as good
as new. Thank you so much!
The repair was great and what I would expect from Chapman. The regular email update feeds are a great touch which I assume eliminates a lot of customer calls. Austin’s relational skills and customer service was tops. He underpromised and overdelivered (repair was completed 4 days before the estimated date of completion.
Everything went great. The car looks as if it was never in a fender bender!
I had a great experience with the staff and my car looks brand new. They kept me informed and sent me status updates and text messages. They had given me an estimate of the time it would take and they finished it 12 days before it was supposed to be done. They also picked up my car and dropped it off at the dealership and were always communicating and friendly. I will definitely go back if I need to and I recommend them to anyone who drives a BMW for sure. They had ordered some of the parts we needed even before the adjuster came. Just nice and proactive, really good customer service.
Special thanks to everyone for delivering my truck four days earlier than scheduled. Great job, can't tell where the damage was.
Team pleasant and easy to work with. Honest in their valuations great service.
I had such a great experience at Chapman Collision. Their customer service was excellent!
Your team was amazing and a lot less hectic than I expected! I will recommend your business to others! Thank you so much
Took too long to repair. Keep changing the repair price. Chapman follow up with insurance was very very slow. i have to follow up with insurance. Went to pick up my car at my schedule time. My rep was not available. The hood was not closing. Have to leave the car an other to fix the hood. 2nd time still hood was not closing but they fix it in few minutes. By the way this was new hood which they just installed. Not happy at all.I hope i do not have to take any of my car to body shop. If in case i have to i will not take to Chapman without knowing the good reason of this bad service.
Alex was attentive to every detail. Superb craftsmanship on the repairs. Love the automated progress reports. Thank you.
Everyone at Chapman Collision was extremely pleasant to work with. Alex was prompt with getting back to me with the status of my vehicle. I would definitely use Chapman Collision again.
This is my s cond vehicle repaired there and the services and quality of craftsmanship is great