Great workmanship on the BMW!
The vehicle was in the body shop for an extended period of time. I appreciate the loaner and rental trucks provided but the service could have been done more timely. I took the truck in to service on January 7, 2019 and received it back March ****, 2019.
Kevin did a great job. He was very thorough when the car was brought in. He kept us updated on the progress, and he was very nice and professional when we picked up the car. This was a big job, and Kevin handled it with ease.
Dropping off and picking up was the best Experience.
My vehicle was completed a little over a week sooner than estimated. I couldn’t get to the facility until after 5:30 to pick up my vehicle, however the staff members who were still there
waited patiently for me to arrive. I really like my vehicle, and the service I received on it at Chapman.
A lot of work was done poorly areas I never approved of being painted were blended in badly, overall poor effort and quality.
Great working with Joe. He saw to it that things were done right.
Kevin was exceptional. We were kept up to date on all repairs. Thank you for a great job.
Too long for many reasons
Everyone at the shop is awesome. The process was quick & easy.
The car looks great. My wife says they cleaned the better than when we bought it
just a $3,000 level of repair lasts morn than three weeks and the pickup day is postponed twice.
The truck looks fantastic. Joe has been great to work with. However, it took longer than expected and the prep work could have been better, some deals, insulation are missing and the cargo light is no longer working.
Absolute amazing customer service!
From the beginning we were greeted by Joe, he took the time to explain the process of my little girl. At the time enterprise didn't have any vehicle available but they also made it possible to get one as soon as possible. BMW Chapman was patient, professional and understanding of people sensitivity towards their vehicles. Thank you to the team of BMW Chapman collision my little girl looks beautiful!