I liked that I was kept continuously update and also the whole team was very friendly
I was kept informed through the process, especially with backordered parts. Great job on the repair work. Made car rental return easy too.
Shawn who I spoke with on the call was very nice and helpful.
This has been my second visit at your facility in the past 2 years. From your receptionist to the service manager has always world-class. Keep up the excellent work.
Shawn 3xplained the process thoroughly and kept us up to date as the repair work proceeded. The quality of the work itself was excellent.
I appreciate the updates related to the work being done
The work was excellent
Everyone was kind and very helpful!
I am very pleased with the repairs that were done on my vehicle...Sean was the first person I met. He was extremely professional. I felt more than comfortable leaving my vehicle. The can was very badly damaged so as a result there were issues along the way. Sean kept me informed of each step. The office staff was also very friendly and very professional. They all worked well and cooperated with Enterprise car rental. When I picked up the car they walked me out and went over the repairs, though it was cold and raining. I am extremely pleased with the repairs, the car looks like a new. In fact I was going to trade it in and decided since it looks so good Ill keep it another year. I will highly recommend Abra auto body to anyone I know. Thank you again...a job well done!! Mary L
The van looks amazing. Florencio was a great communicator. I appreciate your thoughtfulness in suggesting and coordinating an additional dent removal servive for me. The van was done in the suggested time frame even with additional work not initially quoted. Thank you for your great service!!
ABRA was great to work with and the final product was perfect! Thank you very much ABRA!
WOW is all I have to say! I was VERY skeptical when I heard I had to take my Mercedes to Abra for my body work but WOW they did a beautiful job! They were prompt polite and efficient. They had the car ready when promised and ket me in the loop the entire process. They made everything SO easy for me I would definitely go back.
The customer service was great. They called me every step of the repair to let me know what was going on. I really enjoy working with them
Shawn St. Amand was my contact throughout the repair process. He kept me informed about difficulties getting repair parts for my 2017 Ford Escape. I am pleased that he persisted in not accepting defective parts, and he kept me informed informed of the delays. I have worked with ABRA in the past and would again, if repairs were needed. Everyone in this office is very professional and my Escape is back to looking brand new!
Very knowledgeable personal, receptionist was very courteous
Sean was communicative and demonstrated great customer service throughout the entire process.
The service I received was exceptional! My car looks great, I was informed every stepin the way, everybody was super friendly, and it was done on time to boot. I have never had such great service when getting body work completed. I will definitely recommmend Abra due to the excellent experience I had!
Everyone was very friendly and repair looks great. Only downside is not know the turnaround time
Thank you for keeping me informed throughout the process. I loved the fact I could drop off rental with your shop while picking up my car.
The office staff was very friendly and made it hassle free with entire process. Everything was well documented and was on time. Thanks so much.
The staff was friendly and explained the process completely. It was easy to talk to them and asked questions.
The entire staff was extremely professional, personable, and friendly!
We were kept informed of the progress the entire time they had our vehicle, and my vehicle was completed in exactly the time estimated. They did a beautiful job repairing my car. Id highly recommend Abra to anyone needing body repair work.
Everyone at Abra was very professional and communicated the entire process thoroughly from start to finish. Thank you!
Work done was great. Communication during entire process was great.
This was the easiest and smoothest car repair experience I've ever had. Everyone was super helpful and extremely nice. I liked that I was included in every step of the process and kept up-to-date. Thanks for your great service!
Frequent updates, friendly and courteous staff, a clean car returned to me
We were delighted with the outstanding service we received during this process. Our vehicle looks amazing and all repair work was done in a timely fashion. The passenger doors were replaced and the new ones fit beautifully. Excellent workmanship was evident. Thank you for your attention to detail!
AWESOME JOB GREAT CUSTOMER SERVICE!!!!!!
One email per day would be enough.
VERY OUTSTANDING!!!!!!!!!! I will let everyone know!! THANK YOU SO MUCH!
Great on completing at a timing fashion
Great and quick service. Especially loved the communication with the your team keeping me updated on the status and progress of the repairs.
Thought Shawn St. Amand and reception did great job of review of service, estimate of required work, updating status of work and then delivering. Good job.
Thanks for another completely satisfactory service.
Very friendly staff and a job well done.
Vehicle Make : Mini Cooper
Everyone was very helpful and kept me up to date during the process. Thank you!
From the very beginning, when I first had the repair estimate, everyone at Abra has been so kind and comforting. That goes a long way when a person is dealing with the trauma associated with a damaged vehicle. I had no idea I could leave my rental car at Abra for them to pick up at their convenience. However, Amy Rickett was kind enough to contact Hertz and confirm that I could leave the car at Abra. She saved me a great deal of time and money. I appreciate the endless kindness and consideration.
Flo and team have done an excellent job and exceeded expectations in terms of quality and schedule.
Thanks for making it smooth n easy.
Excellent service and very friendly people.
Very nice courteous staff. Kept me posted all through the process
Everything was very nice and with a professional attitude
Thank you so much for a job well done. Your expertise and professionalism is unsurpassed. If I or any friend of mine ever have a need for your services again, your shop will be first on my list.
Vehicle Make : Volkswagen
Accidents are never fun events. Abra had the ability to repair our car without any problems,
aggravation or discomfort. I recommend them very
highly for both their work, skill, and especially
the courtesy we were given through the entire
ABRA was great. From the estimate to the step by step follow up via email and phone. I was impressed by the level of detail throughout the entire process. They helped with the rental and it really was seamless from start to finish. Highly recommended!
Timely repairs made. Kept me informed the entire time of what was going on and why it was happening. Easy billing with insurance. Even fixed something my dealership had broken. Awesome company, will be reccomending to others.
Prompt service, daily updates, Shawn and Amy great customer service, and my car looks great.
Your staff was exceptionally attentive, professional and detail oriented. It was a pleasure dealing with Frank, Amy, Dan and Florencio. They made an unfortunate situation seem less burdensome than it was.
Although there were some problems, ultimately the great customer service I was given trumped it all, and I would use them again as well as recommend them in a moment.
Vehicle Make : Volkswagen
The process was well understood and uncomplicated. Don't let the manager sacrifice common sense for dollars.
Excellent customer service. Personable yet professional
Everyone was pleasant and on top of the repair. Customer service was outstanding.
Great service, perfect job!
Very professional, knowledgeable, and courteous. I worked with Dan, Sean, and Frank.
Team was not only very friendly, but answered every question that I had.
Excellent service. Very professional and courteous staff. Car looks great.
Always good work and great service and people.
You were expeditious in repairs my car with a high standard of professionalism as far as I'm concerned.
The best. Exceptional in all respects.
The Staff at Abra were great .. very polite and helpful.
Not only was I impressed with the great service, you also did an excellent job on the van making it look like new again. Last but not least, I really appreciate that the interior of the van was cleaned much to my surprise. Thank you once again!
The car looks great. From the moment i arrived until the completion of the job, the service, friendliness and concern was top notch. Frank kept me aware of the status and made a follow up call to ensure my satisfaction. I will definitely recommend abra to my friends and family.
Amy and Shawn are the best. Great service, good communication, and fair price.
Everyone at ABRA was very kind and respectful, which is hard to come by. Nobody likes having to get a car fixed, but they made it super easy on me. I am very happy with the finished product. They even washed my car and cleaned my interior a bit. Right now it looks the same as the day I bought it. I will be recommending this location to all my friends and family. Thank you for doing such a good job!
Abra handled everything ver professionally. And they did a great job
Amy,Frank and Sean were all professional, efficient and had good attitudes.
Excellent service and the car looks like new.
Everyone was very professional and super kind. They made me fall in love with my car all over again. There was a gentleman who helped me step by step with my paperwork for the repairs. He made sure I left understanding everything that would get done to my vehicle, Amy, was just overall super sweet and helpful. She called my insurance company to make sure the claim went through and that I wouldn't have any issues when it came down to any type of payment. Kudos to the men and women in the body shop who worked on my vehicle. I haven't been so excited to see my car since .... The day I took her home! I normally don't do these types of surveys unless I truly feel the staff as whole or a specific individual stands out to me. YOU ALL ROCKED. Thank you once again for making my baby whole again!!!
People were so friendly and my car looks good as new.
I was impressed by the level of professionalism that
the staff demonstrated while handling my car repairs.
Frank was in charge of my van's repairs. He gave me daily updates on the progress of my van either by phone or email. My van was also completed ahead of schedule. He made the whole process very convenient. I appreciate all the work he and his team did.
We are satisfied with the repair job.
Thank you all.
Excellent job and service! Will recommend to others.
I had dent repaired. When I picked up there was a new dent, which was repaired (needed to schedule and had to borrow a car for work). They marked up/damaged black trim around the window which they didn't fix. At this point I don't want my nearly brand new car is the shop again. Really not happy.
Shawn did an amazing job at keeping us constantly in the loop about exactly what was gonna be done to our car and updating us on repair status as well. The whole office was very friendly and accommodating! Will definitely go back to this location if we ever need anything body work done in the future.
Everyone was extremely professional and thorough. Things were taken care of in a very timely manner. I appreciated the friendly and helpful attitudes of the team during what is a stressful time for most accident victims.
Warm welcome, personable people, and great communication!
I was pleasantly surprised not only by the speed of service and repairs done to the car, but also by how thoroughly cleaned and vacuumed the car was. It was above and beyond whar professional car washes and the dealership have done. Thanks, ABRA!
Everything including customer service and repair were done perfect. Thank you.
Best experience EVER. And the car is perfect again
Everyone was very personable and professional and kept me informed as to the status of my car.
What a great experience. Everyone was wonderful from start to finish. Amy, at the front desk, was so pleasant and answered my questions. Every other employee I deal with was great.
Sean kept me updated on the status of my car and it was repaired in less than two days and they even cleaned it.
I would recommend Abra to anyone. Completely satisfied!
Excellent service and customer care.I am very happy with the experience
so far so good, I will be driving the Jeep more this weekend to check it over totally and checking the driving status then
Very nice customer service ,smiley faces , respectful , and helpful .
A terrific experience. They were professional throughout the process. I would recommend them to anyone and I will be using them in the future for all of my auto body needs.
great job, staff was nice,professional and kept me notified on status of my car
Amazing customer service.
Your services were great. My car looks like new. Everyone was so nice and helpful. And the updates were so nice so I could plan accordingly. I would definitely recommend Abra.
great workflow and communication
Good communications with regard to what and when to expect.
I was so happy with the estimate I got for my work that needed to be done on the car! Everyone was very friendly and helpful with answering any questions I had. I have/still refer people here!!!
Thanks so much for taking good care of my car. Everyone was so friendly and helpful. I will definitely come back and use your services again if there is a need, or recommend to anyone that needs your services.
Everything went smoothly and quickly. No complaints. Everyone I spoke with was kind and helpful.
The repair work was done in time and up to my satisfaction.
Keep up doing what you are doing. Very happy customer.
Abra went above and beyond to make this unpleasant experience as smooth as possible for me. I was having trouble reaching the responsible party to make arrangements with his insurance comapny to cover the cost of the damage and Abra affered a couple of other low cost solutions in the interim. I work in the automotive industry and would use Abra again and definately recommend Abra to others.
Suggest more updates on status by 2pm each day or an agreed upon time
I really appreciate to Frank who was contacting me all the time.
Especially pleased with the follow-up and professionalism.
Competent, efficient, considerate in every way.
I had my car fixed at your facility earlier, and when my daughter needed to have her car repaired, I told her to look for you on our choices from State Farm since I had such a wonderful experience with you before. It was, of course, fabulous this time, too. Trenna Brauer
Excellent service. Best customer care I have received at a repair shop
They are great to work with.
The Abra team did an excellent job with the repair of our Toyota Camry. I was kept well informed of the repair progress and detail by Sean. His professional communications made the overall customer experience very positive. Thank You Sean and team for a job well done.
I was very happy with my service
The people were so friendly and efficient
I will always use them when we have to have our cars repaired.
They did an outstanding job.
Shawn went out of his way to insure that my truck was handled with all the care I could have hoped for. Amy was always pleasant and professional. I couldn't be happier with the service I was given and the incredible job ABRA did on my truck. I got it back looking like it just rolled off the assembly line. Thank you, thank you, thank you.
I expected that the repair would be flawless, and it was. I did not expect the level of professionalism and friendliness of the entire staff or the very nice waiting room. Excellent!
Excellent workmanship and done in record time.
Frank and Amy were very helpful.
I really appreciated being kept updated on the status of the repairs to my car. I was also very happy with how quickly you were able to get this done and with the results.
Service was professional and the status updates on repair progress were very nice.
Always provide a written estimate to the customer even if the repairs will be paid by an insurance company for a claim.
Great job, looks good, finished as promised.I'm very happy
The job that was done was great except two sections were missed on both handles, one of which was a deep scratch.
I have to say that Frank, Don & all of ABRA Auto did an "AMAZING" JOB on my car.I LOVE how my car looks & I'm completely SATISFIED with the care and Great Service they provided. I will recommend ABRA to EVERYONE. Thank You
I am so impressed with the speed and quality of my car's service at ABRA. They were able to take my car right away and explained exactly what the were going to do and what the process would be. They even have the option of transporting my car to a different location if they couldn't get to it right away--I wouldn't have to worry about the transportation whatsoever. They even rushed to make sure the car would be done before I left for work today, so I didn't have to wait an extra day to pick it up. The car itself looks brand new. It's completely clean inside and out, and the parts that were replaced look awesome. I am 100% happy with the service provided to me from the moment I stepped in on Monday to the moment I got in my car today. I would absolutely come back here.
The service that I received from Sean were excellent! He kept me informed of what was going on with my car, gave me an estimate of when my car will be available and did a great job just making sure I was comfortable with the services that were being provided and that I was informed in a timely manner.
Everything was excellent!
The repair is great. It's impossible to tell where the car was damaged. The process was easy. Everyone at the shop was helpful
Very professional team. Really appreciated that you chose to re-do the paint job rather than hope I didn't notice the off-tone.
Vehicle Make : Volkswagen
Out of Country
Great communication, loved the texts. Frank was very helpful and explained the repairs in detail. Would definitely recommend to a friend.
The work was excellent and everyone went that extra mile. Thanks for the super job.
Frank was outstanding. Although the process took forever due to our insurance, Frank was so nice and always kept us informed. Thank you again, especially Frank.
From the first time I called your establishment,and Amy answered the phone,to the fantastic service I received upon coming in.My contact person was Shawn,again fantastic.I have to best service professional attitude and atmosphere I have Ever come across.What ever you are doing there you need to pass it on.Car looks great,experience was great and the staff is great!
I was very pleased with the estimate, helpfulness of the staff, the way the car looked when completed. But a couple of days before I brought the car in for the actual work to be done I called your office to make sure Acuity had authorized the repairs. Over the phone I was told "yes" we have the OK from them. But when I brought the car in Amy did not have that information yet. She was able to get it quickly by calling Acuity.
The entire team was great from the lady that answered the phone to the gentleman that delivered my car at work.
Thanks for the great job you did on my car and also doing a little bit extra in buffing out a scratch near my rear window. The car looks great.
Thanks for getting my car repaired & looking great so quickly - very much appreciated!
Services was outstanding, prompt and courteous
Everything seems like it went very smoothly, car seems to be running great. I appreciated the timely updates every few days. My only slight negative was the leather on my driver's seat was extremely dirty when I picked up my car. Whoever drove my car must have had some very dirty pants on and it transferred onto my seat. Aside from that it was a very smooth procedure.
Excellent job you guys..Hopefully in the near future I will bring in my Chevy Trailblazer for some work..Once again, Excellent job and Thank you..
Very good explanation of what and how things were done. All questions answered.
Both the receptionist and Shawn, and really everyone I encountered on the Abra team in Naperville, IL were excellent. Everyone was super friendly, and Shawn took the time to explain the repairs that were made to my vehicle. The receptionist even took the time to call Enterprise Rental Car company for both my rental car drop off and pick up, which was very valuable to me. I felt like I had my own personal assistant! I also really appreciated the coffee and other beverages in the waiting room, and the cute e-mails regarding my car repair progress were appreciated. Although I really hope that I never have to see you again, I hope that if I ever do, my experience will be as easy, friendly and seamless as this visit. I feel very confident in recommending Abra to friends and family, and I will readily do so. Keep up the excellent work!
Everyone was friendly and professional. Very grateful for how quickly my car was repaired.
Pardon the pun but your work was like the old magician saying "ABRA"....... You know rest. As if it were never damaged. Professional, timely, no hassle.
Was a great job and the car was clean thank for doing a good job
Abra performed their job with excelence; handled the insurance payment and interaction well; completed the work within the time scheduled time, and returned the car clean on the inside and outside.
Great job ABRA!!
They did a fantastic job fixing my car after an accident! They were very personable and made the process as pain free as possible. I would definitely use them again in the future...although I hope I don't have to.
The Abra team at Naperville N. River Rd is awesome. Very professional and extremely customer friendly. They took great care of my car and I am very happy with their service. I will definitely recommend them to others
I thought Shawn was amazing to work with. He kept me posted and was very calming even though some days I called a little agrivated. He never was short with me and never seemed to be bothered by me. I also think the quality control department is awesome. The found a few things that weren't quite right, and kept my car to fix the issues. Very grateful for that. Lastly my car was returned in perfect condition and beautifully detailed! Very nice touch. Thank you! I would recommend you to anyone needing body work.
Very helpful..very friendly.
Communicated on progress of the repair, easy to schedule, professional and helpful.
thax for timely communication
Took 11 days for a three day repair. Left my car on Monday and they didn't look at it until I started calling( was told in Monday that they would all me with a final amount) never got that call so on Wednesday I started calling finally got an adjusted amount 2,050 on Thursday. At that time they said probably Monday .. Called Monday to get a call back to tell me tues maybe.. Got a call Wednesday at 4:45 telling me that it was done not enough time to get there in traffic so I picked up Thursday and the bill was around 2,500. The repair was fine the fumes in the car remain been driving around with windows open -seems to fine.
I had complained to State Farm and was supposed to get a credit to my rental car bill. Hertz Billed 308 my credit card for rental for which I have no receipt and I have not seen a credit. Left s message for hertz mgr and waiting on a call back..
The big excuse was that people were sick, for which I had some simpathy, but come on they did not see me as a priority and I honestly think that if I hadn't bitched it would still be there...
This will teach me to be a better driver...
So far so good.
Shawn kept me informed of the progress of my repair, even though I was on vacation.
Shawn was polite, informative and helpful.
The receptionist is a great representative of your company with her smile, warm welcome and friendly conversation. Sorry, I did not meet anyone else but they must be equal in quality because of the atmosphere.
As a sideline, this email was addressed to Steve, my husband. Should have been addressed to me, Nancy Dalaskey. Oops.
If ever needed, I will return. I will also highly recommend Abra and your fine service.
Great service and terrific customer service. I was well pleased and very satisfied with the service.
I always felt informed, important and well cared for. The team does a great job!
Your overall service was excellent
Great Service and Experience.
Vehicle Make : Mitsubishi
Amazing company and amazing service!!
Very happy. This has been by far the Greatest repair I have ever had on my car. Know keep in mined Iam 73 and have had a lot of repairs in my life time. I traveled for a living so I had some fender benders. The team at ABRA were Great and very understanding. Shawn was by far the Best person I have ever work with. He did everything he said he would. As a company you should be proud to have these people working for you. I can see why State Farm ranks you number one. I personal will tell everyone who needs a car repaired ABRA is the place. Thanks for the Great Service.
Both Frank and Amy are top-notch professionals with excellent customer servies. Would definitely do business with ABRA again.
It was a very nice and great experience working with ABRA.
You guys are awesome!!! Thank you so much. Great work, quick repair time, and never any hassle! 100% satisfied
It was a very peasant experience in bringing in my highlander for repair ..the office staff were really nice especially the madam who greets people in the front desk and Mr . Shawn .The way he explained the repairs and also the breakup of the estimate was easily understandable.mainly the way they greet the customers and the way they talked to me made me feel really comfortable and immediately I felt that my vehicle is in good hands . Good work . This is the first time I am writing a compliment to any place I visited. I really wanted to say thank you and please keep up the good work .
Vehicle Make : Mitsubishi
Great customer service! Very helpful and attentive.
Great customer service!! Kept me informed on progress and exceeded my expectations. Thanks.
Everyone was professional and courteous. The car looks very good. Thank you!
From beginning to end my experience was excellent. Everything was handled in a professional manner. I greatly appreciate a job well done!
You did an excellent job on my Honda Civic. Thank You very much.
I appreciate that you did high quality repair work and managed to have everything completed two days earlier than projected. Thank you.
The work was professional. I was kept in the loop regarding the status of the repairs. I really appreciated being able to drop off my rental at Abra and not have to worry about contacting Enterprise. The entire staff was great. While I hope I don't have to have body work done on my car again, if I do, I will bring it to Abra.
Great work, car looks fabulous!!!!
Excellent workmanship and terrific service.
Shawn was great to work with. Repairs were done very well and quickly!
Very nice and helpful team to work with. I had great experience.
My experience was awesome through the whole process!!! Very friendly people to work with.
I found ABRA very genuine with estimate and the work. It was so easy to setup an appointment too. I am very happy that I got my car repair done at ABRA. I will recommend ABRA to my friends.
Quality repair, speedily done, friendly folks.
Repaired car very quickly, and was constantly notified on progress of job
Great people to work with. Friendly, prompt, great work. Would go back in a second for any of my auto repair needs. Great job!
Good, efficient and friendly service. Thanks.
I noticed the power mirror in the driver side to be inoperative. It was working when I took the vehicle to be repaired. Perhaps a cable got disconnected but this issue is what's stopping me from giving Shawn and his crew accolades for an otherwise stellar job.
Everyone at ABRA was extreamely professional and very friendly. They made the repair process quite painless. I'm very appreciative of the regular updates via phone and email. Great job! I will be recommending ABRA in the future.
Prompt, professional, and personal service. Very impressed with Frank and the office. My car looks great as well.
Hope I don't need to return, but if misfortune should again visit my car, I will definitely go straight to Abra.
Frank was very helpful and very professional. Thanks again for your help very happy with the job. Thank you
The repair was very good and the experience with your staff was great. I appreciate the detail work done after the repair but would have liked a little less aggressive buffing.
I would like to thank the whole Team at Abra for your excellent customer service and wonderful prompt body work done to my car! It was a pleasure working with you!!
We were extremely happy with all aspects of our experience with ABRA.
The shop did a great job of keeping us informed of the progress on our car repairs and the car interior was cleaner than when it got in the accident.
Team was nice, friendly and caring.
I was very happy with the service I received at ABRA and would certainly use them again.