Great experience very professional would highly recommend them, great customer service from start to finish
They were great and kept us informed of every thing . Love getting the texts uodates .my car looks new,ahain ty all
Great job! Completed quickly.
Staff responded very quickly to my needs. Feedback/communication was prompt and continuous. Work was excellent.
My car was in the shop for a week for a simple bumper replacement. The first delay was not Fairway’s fault as the part arrived damaged, and I actually appreciated the call to let me know about the delay that day. The problems came after that. The next bumper was delivered late (again, not Fairway’s fault), but I was not notified of this delay. Then the automated email system informed me that my car would be completed on 4/12, so I drove from Anderson to Greenville to pick it up that day. Upon arrival, I was told that my car wasn’t done because they still needed to paint and that the emails cannot be trusted for accurate updates (why send them at all if they are meaningless?). Then Friday afternoon, 4/13, I was called to find out that the wrong style of bumper was delivered on Wednesday, and they would be getting a new bumper in the correct style Monday morning to finish the job “first thing.” If the bumper was wrong, why was I not called on Thursday about this problem. Not only was I not called, but when I came in person to pick up the car, I wasn’t even told there was a problem. The repairs were fine, but communication throughout the process was poor in my opinion.
Fairway Auto Body did a fantastic job with my vehicle. Everyone that I encountered was extremely professional with a great attitude. They repaired my vehicle in the time that they originally estimated it and when I got it back it was like driving it off the lot when I originally bought it. Their work is great and overall it was a very pleasant experience to have them take care of my needs. I will definitely be choosing them for any future needs.
Great service, great communications, great quality.
My vehicle looks good in terms of the work completed. It took a looooong time for the work to be done. The exterior of the vehicle is nice and clean. The interior is covered with dust from the body shop. The shop was very accommodating in letting me pick my vehicle up on a Saturday. I appreciate that.
Kim was great to work with and looked out for me. The car looked very nice; however, an aditional scrape that the adjuster did not include in his estimate that will now be back for repair.
Very quick and easy process. Was kept informed through email throughout entire process.
Nice and professional people.
The staff communicated well from estimate to final invoice.
TJ Whitt handled my insurance repair from beginning to end. I commend him on his professionalism,business acumen and overal Customerservice. I would hope I won’t have to see him again, however if I did, I know I will be taken care of in an expedient manner. Thank you Fairway Ford!
Everyone was great to work with. I very much appreciated the emails to keep me informed of progress, and car looks great.
TJ Whitt did an outstanding job of keeping me updated on the progress of the repairs. I appreciate his professionalism and attention to detail. This is the fifth visit to your body shop and you have always exceeded my expectations.
T.J. and his team took were outstanding.
I thank you all for repairing my vehicle. It looks and drives very well.
TJ and the crew are great! Quality work and friendly staff.
I called on Thursday for a status of my vehicle. I was told someone would call me after he got back from lunch. Never did. I called again on Friday and was told that she was just getting ready to call me. Other than that, no problem.