Thanks for doing a great job
Truck has been there almost a month! Show up to pick up truck and the grill guard isn't on it and it has a flat tire! Called twice to check on the truck and never heard a word, ended up calling again the next day before getting some feedback. Kept hearing more damage was found after original estimate. Then was told the grill guard wouldn't fit back on..... come on now, you took it off didn't you? Customer service is far below "sub par" aka it is "piss poor". Would love to continue on about this but it's not worth my time. I've sent an email to our corporate fleet program telling them to NOT send anything else to this body shop. Please let me know when my grill guard in, if not I'm coming back to get my other one!
Excellent communication. Great repair work. Overall great experience.
Satisfied with the job. Nice email updates.
did an amazing job car looks great
The entire staff and facilities seemed to put forth a very formidable impression. Mr. Silas was very confident and reassuring. He had a plan from the very beginning. The lady up front (Mrs. Rayes?) was great. She was very helpful with syncing the computers and getting Farmer's and Enterprise on the same page. The body work looks great. Caitlin seemed cool. I liked the crosses in the waiting room. They were calming because honestly I was really pissed that my coworker wasn't paying attention and made all this necessary in the first place. George's Paint and Body did everything they possibly could have to make this experience go as well as it could have. I appreciate their efforts.
They did excellent work as always. Very gracious and friendly folks to deal with.
We had a great experience with your shop. They kept us informed all the way through. They were very nice and informative.
Great communication, fast service, friendly employees! Will definitely use again if I ever need someone! Thanks!
The only frustration I had was that my car took quite a long time to repair, which I understand happens often, it was just a little frustrating to deal with that. However, you guys made the process very smooth by working through insurance and with Hertz, so it was very nice to not have to deal with any of that. Other than that, the customer service is great! Every person I talked to was always so kind and helpful, and also my car looks super **** after that repair, so thank you for that. Overall, I am very satisfied.
I think you did a wonderful job on my veichle. I am very satisfied with the results.
Your business is awesome friendly and very efficient thank you
Awesome service. Car looks great! Many thanks!
Very satisfied with the work and customer service.
Staff was very helpful and accommodating.
Did a great job, and was very pleasantly surprised to have headlights cleaned as well!
This was my 2nd experience here and I was not impressed this time. I had to keep rearranging my schedule because I was always notified at the end of day if my car was going to be ready. Things on receipt were not completed or done properly. I had to take my car back two times which were an inconvenience. Now the rental car company is holding my deposit money because your shop has not paid your portion. Not happy with this experience at all this time.
Vehicle Make : Volkswagen
Thanks so much my car looks show room new ??
We brought the car back the next day for you to finish the repairs as per the list provided. Was disappointed in the overall quality check as there were parts of the air intake that were left off the car and was clearly visible upon opening the hood. Hopefully, your team will take the time needed to finish the car correctly. If questions please feel free to contact me @ ****-****-xxxx. I would like to give you all a 5 star rating but so far you are not on track to achieve a ****.
Just FYI, we did have some issues on the way home and since we live in Houston, I will probably take them to our local Honda dealership. The passenger side window doesn't work. Something is leaking under the dash, unsure what it is at this point. Also we probably should have done a highway test drive. My daughter noticed some new rattling at 60+ mph.
Very impressed with the service at George's.
Great customer service, easy process, very friendly and helpful staff. Loved the updates via text! Will definitely recommend to others. Thank you so much for all your help!
Was very satisfied with the service
Vehicle Make : Volkswagen
Y'all have great customer service and did a wonderful job! Thank you!
I rate them as a 10 the girls & guys were all awesome.
ND they kept me up to date about everything .gr88 job guys.???????? you are all a wonderful team!
Tnx You all & God Bless you all..Josie V
Courteous, professional, timely, I was quite impressed
I like that they are real friendly and always smiling
Thank you very much for taking care of us and keeping us up to date on our repairs. Very happy with the service we received!
Awesome job, it looks like a new car! Thank you everyone.
Second time we've used Georges. Great body work & painting. Super service & update notifications & keeping us in the loop.
Excellent service! The text message updates are one of a kind and really help you relax knowing that your vehicle is getting worked on. Thank you for everything and thank you for being so professional.
I've never had to have collision work done on a vehicle. Everyone at George's went above and beyond by keeping me informed of the process, the parts that were being replaced, and at what stage my vehicle was in during repairs. More importantly, my Jeep looks and drives exactly as it did before being hit. I can't imagine anyone else doing a better job.
Vehicle Make : Volkswagen
The staff was very kind and informative, made sure I was taken care of and my car looks great and got fixed fast!
Please do NOT contact me...I do not wish to discuss my experience.
buy a new vacuum cleaner; I heard the one you had is broken. Otherwise, the repair looks really good. Thanks for taking care of it for me.
Was a great experience, your staff was/is Awesome, so kind and considerate. Thank you so much. I will highly recommend your Body Shop to all I know.
Vehicle Make : Volkswagen
They do a great job was very satisfied .
In and out quick seems to of been a very good job
Made customer feel welcome. Great communications. My daughter says the car looks great. Zero hassles.
Great service, polite and helpful staff, and quick and skilled Repairs.
Outstanding and friendly service!
Thanks for explaining everything. It was a new experience for me and y'all definitely made me feel comfortable about the process.
I was really happy with the service. Y'all kept me up to date and were fast.
Work was great. My hood was not shut when I picked it up. Dangerous.
Compared to other body shops in BCS You all got the job done in a very quick manner and the work looks amazing. Our car looks brand new. Hopefully we won't need anymore repairs in a while but if we do we know we will be back to see yall.
Awesome job on my mustang!!
We enjoyed getting the updates they were helpful in planning our schedules
Great service and repairs.
This is the second time I've been to George's and I have to say I have received exceptional service both times I've been there.
Awesome super fast service! I will recommend you to everyone I know!!
Great work & ready before we expected. Like the text updates.
Good job and very friendly staff.
Keeping us updated on the progress of repair was great! Also, making sure every bit of damage was repaired, even if some details weren't noticed in the first assessment of damage. It was obvious that you all take a personal interest in your customers!
You guys are awesome and always make sure it's done right!
Vehicle Make : Oldsmobile
The work was done well in a timely manner.
The tint on the driver's side window was messed up. The car is loud when Im driving it and the wheel well cover was not put on right and is separated from the car.
Repairs look fantastic! Everyone was very friendly, and for an unpleasant experience like an accident, this has been the most pleasant repair experience anyone could hope for! Thanks for getting me back on the road.
Got the job done quick and my truck looks good as new
Vehicle Make : Volkswagen
Service was quick and everyone was courteous. I was very pleased overall.
Great customer service! Completely satisfied with their service!!! My car looks great and super clean! They are professionals. Everything was done very well and took less time than expected. Will definitely go back and I highly recommend.
They did great work, very helpful and friendly would definitely use them again:)
Great job on my truck. Friendly customer service that was very accommodating.
Very nice and helpful people.
Top notch place!! I will recommend you guys to all!! Thanks you for excellent work and great customer sevice!!!!
Great job in such little time. Really appreciate the quality of work, and the time spent on figuring out the little things. Look forward to spreading your name out, so indeed be expecting other vehicles and the problems they might have to roll through. Thanks again. -Stephen Mortlock
It was great to get updates.
You assured us the Tacoma would look brand new again and it does. The service we received was very professional and the your team should be very proud of the work they did at every level. Rest assured that we will recommend your business to anyone we might be in need of your services.
Conrad & Connie
Y'all were very professional and went out of your way to make this as easy as possible for me. Overall this was a great experience and if I need body or paint work again I'm definitely coming back.
I really appreciate being picked up after dropping my rental off after hours.. thanks a lot..
I know we stumbled onto some issues relative to the support from Mazada. However, I felt you all took the time to keep me informed and I received a call from George when the delay issue arose with Mazada.
I believe your service was excellent and I intend to make sure the Farmers Insurance knows such. If you are still in contact with the Farmers Insurance rep, please have him call me. I think it would be good to voice my support of the professional experience I experienced from your group to this individual so that he knows first hand.
Thank you again!!
I was very pleased with the work done and it was done in a timely matter. Very friendly and helpful! Thanks for a job well done !!
There was a communication breakdown. Suddenly, I stopped receiving updates on the car, had to call repeatedly, and then was asked to wait for someone to call me back, which they never did. I was also not contacted when my car was ready.
Would appreciate updates on how the repair is coming along. Car was thought to take a week. Took 3 weeks. However, I very pleased with the results.