Thank you for getting my car fixed long before the estimated pick up date!
Every thing went great from start to finish, Thank You again
Jesse was great he made sure he keep me informed.
Good job.and good customer service.
You guys just ROCK!!!!!!!!!
So many Thanks to you, for making my 2 deer accidents as pleasurable as possible and for taking great care of me and my Jeep!
Yes great service very fast turn around I would and will recommend this location
Carruba was great. We didn't have the greatest service with Allstate and were unhappy with the rental car, but that has nothing to do with carruba.
Appreciate support of all including manager.
Happy so far it was done unless time than estimated
Great work, service and people. Thank you!!
It took a little longer than I anticipated,but they did a quality job! Thank you for giving me my baby back!
Looks great everything's running good so far thanks
Always professional and helpful. Very satisfied.
Everything was wonderful & the staff was also you guys made a bad day good thank you
GABE WAS EXCELLENT AND DID A EXCELLENT JOB WALKING AND COMMUNICATING ME THROUGH THE WHOLE PROCESS.I was hesitant about bringing my car to carrubba collision to be repaired, but Gabe relieved all those doubts.
My truck had to come back the next day after having it for 12 days which caused me to accumulate more rental car fees. The damages caused by the accident were overlooked becaused the examiners assumed some items were not apart of the accident. Gross negligence was presented. The attitude displayed by customer service and examiners made me feel sub standard as a customer. Causing me to get upset and vowing to my self that I would not ever use Carrubas again. My wife was a witness to this treatment. Also my exit inspection was never completed.I AM EXTREMELY HONEST AND I WAS MADE TO FEEL I HOPE NOT BECAUSE OF MY SKIN COLOR I MAY HAVE BEEN LYING. I HAVE BEEN A CLIENT OF USSA FOR ABOUT 30 YEARS AND NEVER REPORTED ANYTHING DISHONESTLY.
I was impressed with your professionalism. I would recommend your shop to anyone.
Excellent service and workmanship as I have learned to expect.
Job was done on time and within quote.
Wonderful, helpful, supportive staff. Great job on the car. Thanks, especially to Lucy Longo.
Everything went very smoothly....thank you.
I have used Carubba's three times over the past several months (unfortunate for me), but you guys are excellent. Definitely would go back if the need be (HOPEFULLY NOT). Great staff, everything explained in detail and the job is done on time.
The repair was done in a timely manner. I appreciate the excellent repair work completely at this facility.
Excellent and courteous staff!!
Your entire team were amazing! You took care of all my needs and even went above and beyond to make sure I had and needed everything to repair my truck! Thank you all so much and I will definitely use your company again if ever needed!
Thanks! for a great job fast service,and you people were great to do business with. Dave Notto
Work done in timely manner, was kept well informed during process, work was done well and appreciated the clean car inside and out after!!
Just the ENTIRE process was amazing and the work WOW!!
So far, everything looks great, seems to be operating correctly. Jenna did a terrific job keeping me updated on status of repairs and vehicle repair was completed Saturday instead of Monday as promised. Enterprise vehicle worked out well and that was a good experience also. Thanks!
Everyone at Carruba was very customer centered had a very pleasant attitude. All the employees had smiles on their faces and the staff that served me had complete attention to detail. They made what could have been a stressful experience much easier, which I sincerely appreciate! Great job!
Everyone at Carubba was wonderful and made what good have been a terrible
Experience an easy one. Truly excellent service.
The evening I was supposed to pick up my car I wanted to confirm that it was ready. The first time I called Jennifer told me she wasn't sure and someone would call me back, but no one did for over an hour so when I called back Jed answer the phone and just said the hold and no one came back on for a very long time. It was very frustrating to not be able to find out if my car was ready or not when it was time to leave.
Excellent customer service. Body shop service people excellent work and service. Can't thank you all enough.
Received my vehicle and could barely drive it the steering was so uncontrollable, I had a scratch on the passenger door that wasn't there prior to repairs and my drivers side fog light was out when it wasn't prior to repairs, the paint work and rear suspension work was good but there was no excuse for giving me my vehicle back the way I received it after a month long repair
They did an excellent job. Very nice and informative throughout the process
Everything worked out great. I am very satisfied with the work your team has done. Thanks.
Great job loved how they treated me!
The update texts were very helpful. Everyone I dealt with was friendly and professional. The only little thing I would recommend is wiping down the dash and interior after repair with some armor all or something to clean off the grease and smudges from the work.
Simply because you guys are the best!!
Coupled with the quick response from USAA insurance, the process was quick and convenient.
Carubba Collision completely exceeded my expectations. I am one very satisfied customer.
I am happy now that the repair is completed however I showed up twice to pick up my vehicle when I was told it was complete. Each time there was still something wrong withe the job that was done. I would have preferred to have everything done correctly the first time.
If I need more work done on my car I will be going to carubba
Excellent customer service!!!
I am completely safisfied with Caribba's collisions's repair service. My Honda civic looks like a brand new car. Definitely coming again! Thank you.
Very please you keep me up to date on my truck
Thank you so much for the excellent service!! One of the perks was having an upgrade on the rental car!
very satisfied with service and repair.
Car looks good, but I was a little disappointed I was not warned that my car would not get looked at until Monday when I dropped it off on Friday and that I would have to spend money on a rental car for those days when I could've been driving my own car for the weekend.
It took a lot longer than expected. My right front rain guard was loose and required more adhesive. My low tire pressure light was on and the associate stated, "the tires just had air adjusted but wasn't driven". I drove the car 3 miles and the light was still on, so I checked had the tire pressure checked by a mechanic at a different shop and the tires were over inflated. The 2 front were 37 and the rear tires were 36 and 35 PSI. My normal pressure should be 33 PSI and the light is still on. I will call about the tire pressure light when I get off work today. hopefully it's just a sensor, but it was working prior to being repaired.
My car looks great and the service was better than expected
The work and service that is always given is exceptional
Vehicle Make : Mini Cooper
Everything was great!
I was completely satisfied with my experience. However, I would recommend that you clean the exterior of the vehicles after completing the work. My truck was quite dirty upon pick up.
Excellent customer service, very impressed
Nice people excellent result on time.
Everyone was very friendly and professional. I have a small baby at home and Carubba was great about arranging a rental car for me. I also really appreciated the text updates to let me know about the progress of my repairs. Thank you!
Open after 5 pm with great customer service
Very professional & great communication thank you
Great Job. Good Communication
I was well informed and updated on my car by email and phone. Everything that needed to be fixed was explained to me and made sure I understood. The staff was so nice, attentive and helpful every step of the way to make sure my needs were satisfied from the time of the appraisal to the end results! They made sure i didn't stress over anything. Thank you!
Everyone was great and made this experience hassle free, I would definitely recommend your services..
They were very thorough, friendly and kept me informed during the entire process.
It was a great experience, despite the accident. I was kept well informed along the way and the work done was flawless. I even gave Carubba a shout out in my correspondence to USAA. Both Carubba and USAA provided outstanding service.
I had to repair orders one in insurance claim and want to privatize te pay insurance claim was done quickly and looks great unfortunately you forgot to do the other repair so my car is still in the shop ????
Everyone I came in contact with from beginning to end was very helpful, friendly and professional. The work was done beautifully. Detailing inside was a very nice touch. The staff kept me updated on a regular basis, by phone and text. I would highly recommend Carubba Collision.
Everything is good. Just a minor issue which I was told would be resolved if I necesarry. Great service and extremely timely
Rental car helped bunches pleasant people who gave u reliable honest answers to questions and icing on the cake it was completed early instead of late picked up car today and it was clean and looking good ????????????
Very happy with everything. Your staff is efficient, friendly and knowledgable. Would recommend Carubba to everyone.
Thanks for the great work
Too many to list. I had called the manager Piere Louie at 12:18 pm today 9/8/15 to discuss the issues I am still having after the second visit back and still no return call. There are several things still wrong and broken even on my truck and I am very displeased that not only would you pass off a very large amount of damage to me the first time and hope I would not notice, and then turn around and do it again !! Wow. Worst experience ever with a collision shop. My passenger seatbelt does not even work !! Hope to get a return call before this blows up !!
Thank you for everything!!!! My truck looks brand new. You guys went above and beyond by fixing my passenger door. I really appreciate the hard work that was put into my truck ! Thank you so much !
While I wish the work could have been done sooner. I realize that you guys are more busy than usual for this time of year. The service was great and I love the on site enterprise rentals. The truck looks great and I will definitely return in the hopefully unlikely event I will need your services in collision repair again.
all staff was very timely and pleasant
Happy with the results just took longer than expected.
Job was well done and I am satisfied with your work
I want to drive the car a few days before I commit to "yes." However, to date the work done was to my satisfaction.
The text message updates were very convenient, front desk staff were extremely friendly and helpful at both drop off and pick up. The check in calls to keep me updated on my vehicle were also done by very professional friendly staff. I would recommend the tonawanda carrouba collision to any of my friends and family.
Vehicle Make : Volkswagen
I am thoroughly satisfied with my experience at Carubba Collision in Tonawanda. Jed was the associate that helped me. He was extremely helpful with an unusual situation involving a Canadian insurance company. Jed was a true professional every step of the way. If I ever need collision service again, I will be sure to come back to Carubba thanks to the excellent service I receive from employees like Jed.
Good job, paint match is excellent.
Kept in touch every step of the way. Thank you.
Everyone At carubba that I was in contact with were awesome. Even though my repair was not big by any means, you all worked to take car of my truck in a timely manner. You all know the important of what a vehicle means to its owner. Thank you. I will have to add that you washed and vacuumed my truck. That was a nice surprise. You do not find that kind of commitment to making a customer very happy in many places. Hopefully I won't have to use your services again but will share my good experience with your company. Thank you again.
My vehicle looked amazing and it was finished much faster than anticipated which I appreciated.
You guys rock! It was great receiving periodic updates and the best part was getting my jeep back EARLY!
The Carubba team on Niagara Falls Blvd did a great job as always with the recent repairs to my Jeep. They gave me a realistic completion date from the start and kept me informed as work progressed through emails and text messages. I never had to call to ask how things were going. The repairs along with the customer service are spectacular! Thank you for doing the best job possible every time!
Keep up the good work. The repair and paimt looks great.
Car looks almost brand new again.
Excellent work and customer service
Great job! The car looks just like new. Thanks to everyone involved in repairing/working on my car!
Everyone was very professional and friendly. Wonderful job.
You may want to tweak your messaging system. Two hours to wait for a return phone call is way too long.
You guys did a great job!!!
Great people, pleasant, very helpful. They made my experience painless!
I was told the repairs were minute and I would have my vehicle back within 4 days. In reality you had my vehicle for 16 days. The entire time I received numerous excuses. Mainly they had to order more parts. In addition I had to pay taxes and rental rates for 16 days as opposed to the original 4 days. All before a holiday. I am not pleased I am not satisfied with the lack of communication and I am beyond irritated with the lame excuses.
I had a very good experience from beginning to end.
Everything was done correctly and I am satisfied with the results , thank you for your services
On a scale of 1 - 10, I found the service to be at least 15!!!
Your immediate appraisal and repair of my minor damage saved me time and an extra trip. I did not have to leave my car. I really appreciated the excellent customer service. Additionally, the front office staff is welcoming and professional. They inspire confidence right from the start.
Helpful, efficient, professional. Happy with everything.
I'll alway be a cardboard collision customer, every worker are respect their customer,also best customer service ever.
I was treated great. My car was repaired properly. Thank you for deleting good job.
They were great to work with.
Very great communication thoughout the whole process
They were outstanding in providing up to date information on my vehicle. Amazing quality of service. My car looks better than before the accident. I would recommend them to my friends and strangers.
I'm extremely pleased with my ford escape and having it back earlier than the estimated date was a nice surprise. The gentleman who helped me the day I brought my vehicle in was highly informative and very friendly. Again when I picked my vehicle up the woman working had great customer service and very cheerful. Its always a great experience in any business when the employees are so welcoming and helpful. I'd highly recommend carubba to anyone
Very thorough. Friendly service. Appreciated the status updates during the whole process
Loved working with Carubba Collision! I had nothing but a very pleasant experience working with your company. Specifically Jenna and **** were extremely helpful and answered all my questions. They were very patient with all my questions and were extremely friendly and pleasant both on the phone and when I worked with them in person. I have already spoke very highly of you to my friends and family and will continue to do so. Keep up the good work!
I found a problem upon pick up, but I could not fix it right away because I needed my car back to get to school. I will get this repaired within the next two months.
Best experience with auto repair, would def recommend to others. Everyone was awesome & I loved the email updates, very cleaver whom ever wrote them. Over all I would give you a perfect score! Thank you for the outstanding service.
Thanks for your professionalism. I will definitely do business with you in the future and will highly recommend you to my friends.
Everyone at Carubba was ECXELLENT from from start to finish. I'm thrilled to have him back home. Thank you so much for the daily updates. I missed my car, I'm glad he was in good hands. Job well done!
Very pleased with excellent customer service. The girls called us regularly with updates. Thank you
The original estimate was thorough and efficiently done, and when I brought the car in for service, the service rep did a very complete job of taking me around the car to confirm the repairs to be done. Same when I picked it up--all very courteous, clear and efficient. It looks as if it was washed and cleaned on the inside too--a pleasant surprise. Everyone I dealt with was courteous and helpful.
No one wants to get into an accident or have damage done to their car, but the end results are worth it. My car looked amazing inside and out. Everyone was very helpful including the folks at Enterprise.
Great quick service! Everyone was extremely efficient and friendly. I will come back if repairs are needed in the future.
Everything looks great so far, although I just picked my car up today! Looks like new again!!! I cannot believe how fast it got done, I was soo happy to get it back so soon!!
Iit was great knowing that I was contacted constantly through the process if ny repair I would recommend the service. Everyone was very nice and helpful. Thank u
Truck looks really good. Service was efficient,
effective while polite to this customer.
Thank you. Owner 2002 Ford Ranger.
The service was great. **** was so nice. Than my car was cleaned inside and out.
Great job for all the hard work and time spent on my vehicle. THANKS!
I appreciated the updates, the professionalism of everyone I dealt with and the quality of the repair.
Vehicle Make : Volkswagen
Your desk staff is very friendly and helpful. They helped coordinate my car rental and made everything easy. The repair work was done beautifully and paint job was perfect . Thank also for cleaning car. Would highly recommend you!!
A perfect 10 overall experience. Thank You for a great experience
Great customer service. The car looks great. Thanks, Kathy sindoni
Thank you to your entire staff for your courtesy and professionalism. You made a stressful time much less so. A particular thank you for the loaner vehicle. Keep up the good work!
This was an easy not complicated solution to a problem no one needs. Your team is well experienced and informative. It was a pleasure doing business with you.
Thank you for your prompt service and great communication. Your calls and emails kept me up to date in real-time as to the progress of the work that was being done to my Jeep. I appreciated have a good estimated time of completion and was even happier when you call to say it was ready a few hours earlier.
Everything was handled beautifully. The front desk service writers were extremely efficient and friendly. Thank you.
I don't think you need to send so many emails.
Very impressed with **** when I dropped the car off. She was very thorough, professional and friendly! I liked the text updates and the detailed voicemails. It was an all around excellent customer service experience!
Situation is being taken care of. Very happy with caruba
Best service ever, your staff is so professional. Everything has handled so quickly, and I liked reviebing text messages keeping me up dated on the progress of my repair. No stress, thank you so very much!
The communication with updates via text and phone calls was terrific. Everyone at the shop was very professional and helpful.
Vehicle Make : Volkswagen
The customer service at Carubba was fantastic! I also loved the text message updates every few days. Overall great job! Thank you!
Overall positive experience. Car looks good.
Everyone was very professional & kind. The service was quick, efficient & my car looks great. Much thanks to the staff & anyone
who came into contact with my vehicle. GREAT JOB (:
Thanks for the updates. It does help.
Had my car for 6 weeks and its not right
I cannot be more impressed with the wonderful job your team did from beginning to end. The constant communication through text and phone took any worry or stress away. Thank you for such a complete, accurate, and thorough job.
You explained, we discussed, you set expectations, expectations were met, and I was kept informed..excellent customer service. The text messages were a plus and the detailing made my car look new again!
Thanks my car looks great!!!!
If you check your records, Honda had a shimmy and was returned for further problems. As of 4:06 on 3/23/14 I have heard nothing. Not happy, Told that there is no test drive to see how vehicle handles after repairs. WHY?
I am going to have to bring my car back in because the headlight molding blew off as I headed home.
Your employees are so professional, your office is so clean, I appreciated the rental vehicle so much, and I love the text message updates! Thank you!!!
My car was expected to be finished on Thursday and then Friday then Monday and I was unable to make it there by 5:30 because I work till 5. I finally picked my car up Tuesday morning and everything seemed fine until 5 when I attempted to start my car and head home. I was unable to start my vehicle because my battery was dead. I'm guessing it was dead because my vehicle sat all week with out being started in cold weather. Your hours of operation where a complet inconvence. I'm very upset with your service and will share with all my friend and family and recommend that they should look elsewhere for car repairs.
I was pleased with the service and time tables
The work results look great. First class operation I will recommend to all my friends.
Service was outstanding!!! Would come again and would definitely recommend, thank you! thank you! thank you!
My only consolation after my most unusual collision w/ a huge chunk of ice dropped from a municipal snow truck (& subsequently having to pay 500 deductible from my insurance!) was knowing that Carubba's would do an outstanding repair job on my auto & depending on your staff for their consistently kind & efficient assistance clearly made the financial pain & inconvenience less stressful! My friends & family were equally impressed w/ your excellent service!
Great communication, knowledgable and helpful staff, bonus cleaning of inside and outside of my Jeep!
Ridgeline not fixed properly. Door will not close unless slammed and molding not put on right.
Vehicle Make : Volkswagen
I trusted my car was fixed inside & out. The text messages from my car were a delightful addition!
1. My fob for remote start was removed from the key ring and is missing.
2. Right side low beam headlight is still not working.
3. Will take a closer look tomorrow
4. other than above, work was well done, appreciated the detailing.
Great Servuice, repairs expertly done. The customer service ladies made it easy.
I feel more/worse damage was done to my vehicle while it there to get repaired and it was a total inconvenience....my car was kept for almost 2 weeks for minor damage and while it was there my vehicle was hit and scratched, I was not satisfied with that at all...
Given this winter of ice and snow I was pleasantly surprised at how quickly you and the insurance came to terms and fixed my car. I will definately recommend you.
I was very happy with the service. Great communication throughout the entire process and the repair came out fantastic. Thank you!
Noted a mark on the side mirror that was not there before. My completion date was moved back with no offer of compensation for my rental car
Guys did a great job as usual. Always recommend you.
It wasn't repaired there and still don't know what it is that caused the smoke
Missed estimated completion time by two full days. Lauren is a pleasure however.
loved the accurate updates via texting. All staff were terrific to talk to & deal with. Very excellent experience, considering nobody really wants to have to go through accidents.
TY to Crystal and everyone there for treating me real well and fixing my vehicle!! You guys did a great job!!
It was a great experience. Everyone was very nice and professional.
They even washed my car inside and out which I greatly appreciated! Thank you!
We were very satisfied with the work they did. **** Lorenz was very helpful.
Everything was great - the car looks good, and I love that you detailed the car. My only problem was that when I got the estimate, I was told the car would be done by around 12/31 and it wasn't done until cob on 1/8. That is a wide disparity.
Was told the car was going to be finished one day and it wasn't. Picked up a rental car and an hour after picking up rental received a call that the car was finished.... Better communication needed but overall satisfied!
Carubba Collision was great! I really enjoyed the text message updates. It was very helpful as was all the staff at Carubba.
Very convenient and thorough service .
The repair was very well done and i am very pleased with the results.
I was treated with respect and the repair was perfectly done
I love how nice it looks like nothing even happened and its so clean inside like I just bought it off the lot great job everyone !! Will make sure I can send ppl with collision repairs to you all
Your professionalism was exemplary. The work looks and feels great. **** is a hard-working angel!!!
Parts were not replaced properly. Engine hood rod was not replaced no way to keep hood up. Wind sheild washer tub was not hooked up properly washer fluid leaks out bottom.
Everyone was very professional and the repairs were done quicker than I thought. I also was so happy my car was detailed when I picked it up. Thanks for the great work and customer service!!!
Very professional and friendly staff. Excellent repair job.
Thanks for fixing my car so perfect and I loved the service :)
I was very impressed with the efficiency, communication, and the results of the collision works. Thank you so much for your courtesy and your expertise.
All seems as good as new and done a few days earlier than originally estimated. Thanks
thank you for another job well done
You guys did very quick and flawless work . You made a 2007 look like a 2013 .I definitely will recommend .