It was so fast and great job
Thank you for your excellent work and micheal was great and professional and I was updated every step of the way I have nothing negative to say
All personnel were very professional. I was kept informed of the progress of the repair. I look forward to any repairs needed in the future.
Had some minor light and seat belt problems I was see right away now every thing is fine will come back and tell others
Met and exceeded expectations.
Exceeded all expectations and my car after three years has never looked as good as it does now (other than on the first day that I got it): I have had autobody work done by the best shops in Los Angeles over the past 45 years that I've been driving and never have I had workmanship as good as what I received here. Simply the best shop in town!!
Jesse, was great he explained what they would be doing to my vehicle,and how long it would take to complete. He kept me informed thru text messaging. My vehicle was cleaned inside& out. As well as repairing the main damages he spot painted a few areas where the paint was chip off. He explained work is guaranteed and gave it in writing. I am totally satisfied with repairs & customer services. Thank you
Only one out four items were repaired. You took 4 weeks to do an 2300 repair. Completely dissatisfied. Manager didn't return my phone call. Already complained to State Farm
Robert was excellent, only one to really help with getting issues resolved with insurance company; kept me up-to-date on status of repair and was right on target as to when my car would be ready.
Pacific Elite Collision team did an amazing job on my car. Thank you Michael for your time in explaining the process to me to calm my doubts. Outstanding customer service skills!
Great service, job done fast on time and car looks great.
Took longer than expected but it looks great!
Robert was very professional and polite. Honest and upfront. I am satisfied with the service.
Sergei was courteous, thoughtful, and made me feel
feel confident that my problems would
be taken care of with integrity. He is an
asset to your firm, and it's clients.
I will recommend this place..
I am thankful that the car was finished ahead of time and great full. Thanks again.
Thanks for the great customer service and the timely fashion on finishing my car. Very satisfied
Kept me updated with texts so I didn't have to call once to ask how progress was going, team was very friendly and fast and cooperative.
Excellent service from start to finish; I would recommend this shop to anyone.
Yes done in great time and Sergio was very helpful and professional
Every body there is so Profesional I very happy with the work they did thank you again
Robert is just the best I will always bring my car's there when repairs are needed thanks again Robert and Elite
Robert kept in contact with me until the whole process of my vehicle getting fix. Fantastic job and great work. Will recommend to everyone..
Please thank Jessie for being professional and keeping me informed on my car repair
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to get my car estimated and decided to let Pacific Elite repair my car. Your staff was very attentive and helpful. The employees I interacted with, especially Jesse Cepeda was very knowledgeable about the process that was going to take place and explains it to me he seemed genuinely interested in helping me. I would love to recommend your company to anyone who needs a mobile repair service in the future. Keep up the good work. Thank you, Andaly S
Michael Monrreal is extremely proffesional and efficient!
Thank you for expediting the car repair for my wife car
Staff was polite and friendly.
keep up with the great customer service! :)
My hood latch was damaged in the collision and was not repaired
Robert went put of his way to keep me updated and was really nice and very competent. Although he made sure I had a rent a car reservation everything. I was very pleased.
I like the way that I got my car fixed fast and easy no problems they were very polite and professional , in the future I will refer u to any of my friends family or coworkers again thank you very much for your service A-1????
I appreciated the thoroughness of the repairs. My vehicle looks and drives great.
They went beyond what a surface look would have dictated and identified a safety hazard as a result of my accident, that they repaired. Because I sometimes have my grandchildren or my sister in the vehicle with me, I am very grateful they found what I felt had been impacted and they fixed it.
All staff were curtious and friendly and I was very happy with their service. Jesse Cepeda went above and beyond. I truly appreciate his attention to detail and his willingness to go that extra mile. He deserves a well earned commendation!
I already completed the survey with details. my number is ****-****-xxxx if you need to talk with me. thanks,
Awesome work!! Dropped my car off on a Thursday got it back next day like nothing ever happened!!
I enjoyed being accommodated with a rental vehicle during the time my car was in the repair shop. I enjoyed the updates in regards to the repair status.
I am still waiting to have my car alarm restored to its prior settings of not beeping when I press the alarm
Great service and Robert was the best.
SERGIO was professional, precise and informative. He handled everything SUPERBLY and answered all of my questions and kept me informed every step of the way. My third party who paid for my repairs (Joe Mack) was equally impressed. Bravo SERGIO!!
I had a pleasant experience due to the customer service provided. Tom was very factual and went over and above to fix my car. He was able to get the parts for my 12 yr old car quickly. All of your clerical staff was very helpful and I sincerely appreciated the updates and follow up.
I will definitely your firm if needed again.
I very much appreciated the kindness and professionalism of the Pacific Elite staff. Everyone was courteous, helpful and kept me informed on the repair process.
Great job done, people are nice and accommodating specially Jesse Cepeda. I will highly recommend your shop to friends and relatives.
Excellent service but most of all the workmanship on my vehicle was outstanding
Steve, your estimator, is truly a professional, I will defilniltely referral him to other customers.
I'm very satisfied with the work and my car looks perfect. Steve was a great help, I really appreciate the team work. I left a good yelp review for your shop.
Your staff goes above and beyond customer service. I was completely satisfied with final results of the work and I would definitely recommend Pacific Elite Collision to family and friends. Thank you for an excellent job well done!!
Excellent service! Loved the way I was informed step by step regarding the status of the repairs. Everything was done as explained by Jessie. I would highly recommend you to family and friends. Thank you so much!
Thanks for repair it in less the 2weeks
Bumper cover was not installed correctly
Jessie and others were outstanding. I rate your team as a ten with 1" being. Best rating. Thank you.
The company is very professional and friendly. Steve is great always helpful
Very prompt with the way they handled the car and the way the car looks. It looks new. I'm very pleased with the finished product. It looks great!
No comment at this moment.. Excellent job we Appreciate what you did to our car. Thanks .
Car delivered as promised and all work done in a satisfactory and professional manner.
Fantastic service & great people!!
Yes, it was smooth driver and satisfaction with my pacific elite and it make happy and appreciate with repair experience with your team and thank you
I came back to Pacific Elite for a 3rd time given the outstanding service and professionalism I receive from Steve. He's clearly customer focused, personable, knowledgeable, informative, and patient with questioning! I also want to acknowledge Araceli. She's so pleasant and customer focused as well. These individuals clearly demonstrate the excellence you expect from your team - you're quite fortunate to have them!
Besides a small miscommunication error, everything turned out well. I have not had my car back but for maybe 24hrs so this is my synopsis based on this time frame
I'm completely satisfied with my recent nissan repair at pacific elite collision..thanks everyone
Great staff, I recommend them to anyone who has need for repairs
I really had a good experience with the service and job done in my car.
I'll recommend your professional service 100%
The repairs were amazing and the staff was awesome. However I wait for my car extra time because I was told it was being wash off from sitting in the shop from June 17 until July 11 and the exterior was still super dirty. For almost $5,000 the car could have atleast been washed. It is a body repair show...geeesh!!! Loved Jesse and the girls in the front office!!! Guys in the repair show never give anyone there car back DIRTY that ****!!!
Total professionals nice detailed car service
Excellent customer service, from the fron desk until the repairmen team are so professional and frendlly. Tks.
Love the work done to my car.
The service I received was excellent I was notified promptly of any changes or possible delays. Jesse my service provider was very courteous and answered all my questions. I'm happy I followed my husbands advice and brought my car to Pacific Elite Collision, on Crenshaw Blvd.
im so happy with not only the excellent work that was done on my car ,but the outstanding Customer service provided by the front seat and mr Jesse.
Thom was a great help and the receptionist was also very nice and courteous. Great work and friendly people.
I'm waiting for replace the cover on my tire then I'll do feedback .
Great job from the front desk to the guys in the back making the repairs. Good system with the notifications about the progress. Completely satisfied with the service!
Awesome work. Blends very smooth and everybody is so nice there.
Better communication regarding when a car is ready for pickup. Customers should not have to initiate nor keep calling for status of car pickup.
Vehicle Make : Land Rover
Done earlier then expected
Very professional and the text status is a plus
Steve is very nice, very professional & very competent.
The shuttle drivers are also very polite, very efficient.
Jesse was a pleasure to work with, he kept me well informed on my vehicle repair and answered and addressed all of my concerns, knock on wood that I want have to see you guys anytime soon but if I do, I know I can trust Pacific Elite because of Jesse!
This is my second time being here, and I've got to say the service and process was made easy by Pacific Elite Collision Centers's employee Jesse C, who was the one who helped me out. He explained the process very well, followed up, and explained what was fixed at the end. Thanks Jesse, you're the best!
The staff is very friendly and helpful. They kept me updated about my repairs. I liked my first experience there that they were the first place I thought of when I had my recent car accident.
Jesse Cepeda and Mayra were extremely pleasant to deal with. I don't have rent-a-car service under my car insurance but Jesse was nice enough to provide me with a free 5 day Enterprise car rental during Memorial Day weekend, which was super helpful.
Danny Chon with Allstate was also very nice and helpful.
I appreciate everyone's enthusiasm to get people back on their way with their car and expressing that if you have any questions or concerns to ask and they will give you an answer to the best of their knowledge
The work was completed in just two days, much faster than I thought would be possible. They send several status text messages each day to let me know the status of the work. Very professional and courteous staff.
Nothing bad to say. I am satisfied with the work that was done on my truck. Will Recommend friends and relatives.
The works done looks amazing! Very satisfied
The service at Pacific Elite was great! Nice personnel, honest communication and accommodating. I really appreciated them driving me to my work and dropping off my car when it was completed. Jesse was great to work with!
Im glad I choose Pacific Elite Collision center to repair my 2006 Chrysler 300. Overall it was a fast and smooth and satisfying process. Everything was repaired and now my car looks better than before. Thanks once again!
I thought the team did an amazing job with the repairs on my vehicle. I was really appreciative with the emails updating me on the status of my car, even though it was not accurate. However, because my car was done sooner than expected I was not upset.
Great service and price. Thanks.
Our Rep. Jessie was very informative and keep us updated on the progress of the repairs daily which my husband an I really appreciated. Overall experience was excellent. Very satisfied with repairs, would recommend to others.
Yes I'm very satisfied with my car. It looks great,Thanks
Ny car looks like nothing happened to it thanks for the good work and speedy return of my vehicle ????
I am in complete awe of the service I received. I Would totally recommend PEC for repairs and piece of mind as the repairs are being made. I commend the crew for a job well done in a very professional and speedy manner.
I want to thank you for the work they did in my car.
Only one detail that I did not give yourselves in the day that advised me, but all in all, the work was excellent. Thank you.
Nice job and service
I will give a recommend to my friend and family
Great job !!!!
Your team made me feel as if I was your only Clint
Great customer service. ..
Everyone there is wonderful, just like your repair work.
Pacific elite collision made the process very smooth and returned my car in great shape. The people there kept me inform and were on time. They did a great job
Staff was very professional
Pacific Elite Collision on Crenshaw is by far the best shop that I've ever had the pleasure of bringing my car to. Being in an accident is never a great experience but the staff at Pacific Elite Collision are extremely professional and kind which makes the ordeal a very simple process. Steve always goes the extra mile to assist me in anyway possible and for that I am EXTREMELY thankful. I would definitely refer anyone I know who is in need of repair to their vehicle to this great establishment!
All of the associates are very nice and professional. Although I had a delay in my pick up date, I was accomodated and felt very pleased with the service. My car is better than before thanks to Pacific Elite's Amazing Team!!
Vehicle Make : Volkswagen
Steve was great!!!! The car was ready on time, Steve was kind enough to provide photos of each phase of the process, he was patient! This was a great experience!!!!!
Steve has helped us in the past and each experience has been excellent! He is quite an asset to your firm!
You guys did good work the staff was very helpful nice thank you very much
Please call me at ****-****-xxxx. Thanks
Staff was courteous, polite, and understanding with me. The circumstances that first brought me in weren't so pleasant but despite that I was comfortable and completely satisfied with their service.
Jesse was amazing and made sure I stayed informed throughput the whole process.
I was very pleased with the repair of my auto and overall service. I really appreciated the daily updates.
Timely and efficient. Courtesy notifications
Great job, guys are awesome they know their job they are real professional! Thank you guys!!i appreciate your job!!
An ETA of a finish time when one takes in their car would be helpful. Additionally, the offer of texting twice weekly should not be offered if it is not done. In nine days I received one text establishing the service had my car, then a text the day it was to be picked up.
That being said, the look was amazing and I am totally satisfied with the outcome (especially the cleaning/vacuuming).
I want to thank the whole team in that facility for doing such a great job, it went over my expectations.
Thank you very much
Daniel and Doris
Very happy, excellent job, and professional people, customers service too.thank you very much.
I would give them a 10 star they did great on my front bumper.
great customer service.. only thing that sucked was that my car was in longer than expected
No problems it went well glad they took care of it thanks for asking. Nice people. :)
Great service I would recommend your company to everyone
I love how the repairs were done. I am totally satisfied 100 percent!!! The staff was very kind to me and I will recommend my friends to take their cars there for repairs.
My while was ready on the day that it was promised. However, it was not ready at the time promised and the clerk charged me out and I was sighed out before my vehicle was actually ready. The I was asked to wait which was no problem but I wished the clerk would have verified that my vehicle was complete.
The front bumper which I paid extra to repair was not done right and was incompletely done. But Pacific Elite promise to repair it, however, it will be an inconvenience to me since I'll have to bring my car back in for this repair seeing you had my car already for 14 days.
Your work is so wonderfully done. The looks like the looks as if vehicle just came off the assembly line. BRAND NEW CAR....... I LOVE IT...
You should have two Araceli's cause she is super great and steve is so good he should manage multiple body shops and train more managers just like him
The negative is the finish date keep getting pushed back other than 5a good job thanks
I was informed of the progress of my vehicle. I felt comfortable leaving my vehicle in their care. And they finished work in a reasonable amount of time. Thanks for making my first experience great!
The only thing that bothered me was that I was giving 2 different dates to pick up my car and didn't get my car on either day but on a third date other than that I'm happy with my repair so far and with the customer service I received while dealing with the company
No comments well organized
I appreciated the constant communication in various forms to keep me in the loop on the progress of my car. While this could have been a stressful situation, it was fairly stressless thank you to Pacific Elite.
Steve is excellent in all the work that I have had done on my car His customers services is for above what a customer is looking for. Thanks for a good job.
Lenin was Very Helpful
With contacting through
Texting and calling.
Very Gappy with the work on
Thank You to EVERYONE THERE.
Refered husband there...
He needs some repairs done. for his car.
Thanks. Again to Lenin
And. Everyone there.
Every one was great! Car completed ahead of schedule
I'm thankful, I felt safe and didn't have to worry about nothing. Do u know how good that feels after suffering an hit and run accident. Daniel and Kenneth along with the rest of your staff gave me the best feeling from start to finish. All I could say is that I'm thankful for such good service. Again, sincerely "THANK YOU!!!!!
Yes I'm not completely satisfied and the reason was that I found out that the two small shocks that belong on my Chevy Tahoe 2002,from the back door the ones the holds the door up.
Vehicle Make : Volkswagen
Appreciate the kind and attentative customer service by all your staff. Jesse especially was very professional and provided timely answers to my questions and concerns which made the process very smooth.
Both Lennon & Steve were very professional and on top of my car situation. They kept me very informed as to the progress of the repairs & addressed all my concerns!
Paint job not a perfect color match,definitely two different colors
I am very satisfied with the work they did on my 2016 Corolla. I was updated daily on the progress of the repair which i really appreciate. Everyone was so friendly and very helpful. They also helped arrange the pick up time. Definitely a place to recommend and trust.
Guys did a good job, thanx again
Muy buen trabajo me gust como me dejaron mi carro
Thanks again for repairing my vehicle. Thank you Jesse for always being professional and friendly!
Customer service was great thanks to Steve. We are so happy with the job done and the time they took to repair the car.
Steve is wonderful. He has always taken fine care of our cars and the work and service provided has always been excellent. I recommend Steve and his team highly!
My car was not ready when it should have been they said it would be ready in Minday Feb 15,2016 and it was not ready until I got there on Feb 17, 2016 when I got there to pick my car up it still was dirty and not ready until I got angry and told them a few words and I still got my car back dirty
My agent was friendly and explained everything in a thorough manner.
Lenin was,very kind with us, and he has very good customer service, the car was ready the day he told us.
Very quick and professional great service
Pacific Elite made sure I was up to date with all the work being done on my car. The work was done in a timely manner and Robert was very professional about anything I asked about.
Vehicle Make : Volkswagen
My car looks great!!!
Let everyone whom took the time to make sure that the job was completed with such care and expertise. I would diffently recommend your services.
From day one we were given personal attention. Myra the receptionist greeted us warmly. Jessie, gave us the initial estimate. He was warm and yet professional. Our case was given to Lenin and he was wonderful! He kept us informed, calling to give me updates. He even had the rental company to adjust the bill because the car was going to be at Pacific Elite a little longer than estimated. He was always courteous and professional. To put the cherry on top, as we were leaving, Jesse came to the car to make sure everything had gone well. I would definitely recommend Pacific Elite.
Everyone was very polite, helpful and knowledgeable. The lines of communication was very professional, I was constantly informed of any new developments.
My car looks great. I'm very satisfied.
Thank you Jesse and the Pacific Elite crew!
Everyone has been very helpful and the job was done well
Jesse thank you for professionalism. You were thoughtful and caring through the process. Arcelli Mayra and Steve were all wonderful. Thank you again
Very good need car :-) wash
Lenin was very courteous and professional and took the time to explain and show me photos regarding the particular circumstances surrounding the damage to my vehicle.
I appreciated the consistent updates about my car's repairs. The staff was friendly and answered my questions.
I appreciate the contact while my car was in the repair shop. I appreciate that it was ready when promised. I appreciate that the repair was done well.
I had a great experience! They had great communication with me, and they were always giving friendly updates on the status of my car! Would definitely recommend to everyone I know!
Please call me to discuss further.
I was completely satisfied with Jesse Cepeda he was very professional and completely thorough and I would recommend you guys to all my friends
So far, so good. Jesse was incredibly helpful and was knowledgable with any questions I had. The work seems to be done properly and with great care for detail.
Very friendly customer service. Great attention to detail. The person who helped me was so polite and helpful. Thank you.
Exelent customer service and exelent body shop work
Iwill use you any time I need thank you very very much
I really appreciate are your help. From customer service, to fixing my car, and doing a deep cleaning. I am very satisfied with your services and will recommend it to someone else and will definitely go back.
Jessie is very professional,polite, knows how to deal with the client well. He is excellent.
My repairs we done efficiently and in a timely manner. I appreciated the phone calls and text messages keeping me posted and updated on the status of my vehicle.
Tony Transfer and the other employees were very professional and helpful. Positive experience from start to finish. Thank you All.
It didn't take as long as other places would it was amazing , they left my truck like new .
My first impression was that It was very clean. The personal was friendly, and helpful.
Repairs were completed as promised within the stated time.
Appreciate the timely service
Very friendly and helpful customer service.
My car was left on the inside extremely dirty, there was glass left on the floor my carpet was dirty oil stains all over my interior and seats.I Am satisfied with replacement of my window and the body work but very disappointed on not keeping my car clean on the inside plus i forgot to mention there are scratches on the interior panels that wasn't there when i brought the car in....
My car ???? was ready on the date they told me, which is something good... It look like nothing happened...
Vehicle Make : Mitsubishi
Tony was a great person from the start he even helped me transfer my kids from the rental to my car
Great communication and status updates. Prompt and friendly, excellent service provided. Thank you.
The staff was very professional, efficient and excellent in service. I would recommend them to friends and family.
You care about your customers. It shows in
everything you do. Have to add that Steve H.
is a major reason we come back and refer others.