Jesse was very detailed in explaining the process. The fact that he would contact me to give status updates was a plus. Will definitely refer to friends and family.
Fast service, great communication and a job well done!
Mike was awesome!!! He explained the process and the car was ready when promised.
The job was done quickly with constant updates on the status and when I picked up my car it was in excellent condition!!!! Jesse Cepeda was professional and more than courteous!!!!
Tried and true. We are glad you gave excellent service. Thank you.
I love Pacific Alite do the job it's excellent thank you Mr Steven take care my car like new car I really love it , Thank you pacific thank you Steven you are the best.
There were several imperfections in the paint job of my rear bumper. It doesn't look like a professional job.
Yes, updates were great and Robert was always so detail.
Pacific elite took good care of me my care while i was gone.
Vehicle Make : Volkswagen
The staff was excellent. They were friendly, kept me informed about my car, and completed the job perfectly. I will definitely return and recommend to others.
Excelente cervicio gracias
Vehicle Make : Land Rover
Jesse made me feel comfortable with the work that was being done
Steve H was helpful and efficient. He showed a lot of patience explaining the details of the job to me. Everybody else I dealt with him the office was polite and helpful.
A little wait time for the wheel order
To come in but finally showed and the job was completed. I was kept in the loop until done.
Thank you guys for helping me out, you guys did a wonderful job it's unbelievable, I feel like I can pretend like I was never in an accident. I'm happy with the results. Exactly what I hoped for. I'll definitely recommend Pacific Elite Collision to anyone in need. You guys are friendly, understanding & fast. Thank you guys once again.
Everything was great.. Thanx
Excellent customer service and a great job done!!! The detailing part needs
Improvement but overall good job done on my car.
Thxs for being so professional!!
Vehicle Make : Mini Cooper
Great customer service
I had a wonderful experience at Pacific Elite. From the time I first walked in the door, until the completion of my service, everything received an A rating. The consultant who worked with me was Robert Thi and he was incredible. He kept me informed with all issues related to my car on a consistent basis. The car was even ready 3 days before the expected date and looked wonderful! Thank you again Pacific Elite!
Xjob well done, would recommend for sure.
Robert and his fellow workers are so polite my car was in and out very fast fixing my car
Muy satisfecho con el trabajo que me hicieron. Gracias.
Work completed four days early car looks great and Michael is wonderful. I appreciate the thoughtfulness and working with me for pick up and delivery of my car . I chose your facility based on my daughters experience last year I'm glad I did .
Everyone was very friendly and helpful!
Jessie is one of the best employee at this shop..He always get me out fast.thanks Jessie
Steve was awesome. Great communication, customer service.
Steven was amazing he made a inconvenient situation so much easier to fix. I appreciated the updates and the flexibility and I truly thank you for such phenomenal service.
Great service and customer service. I was very pleased.keep up the great work.
Vehicle Make : Volkswagen
I really appreciated your professionalism.
Thanks all you guys you make a great job on my
Chevy camaro 100% satiesfy
I'm very happy with the job thank you very much
I was very impressed by the service and impressed by the quality of work on my car and I will recommend anyone who needs work done to their car to go to Pacific Elite Collision.
They installed used parts when they were listed as OEM. I requested new parts on my Mercedes. I paid for repairs not insurance claim. Excessive hours charged for work. My car was there 4 weeks instead of under 7 days as I was told when my car was brought in. Robert said he would order new parts and detail my car for no additiomsl charge. I'm very disappointed at this time. Sincerely, Kathryn Burdett ****-****-xxxx.
They were there when I need some one help,and on time
I choose PacificElite. Because of the excellent servive,feed back give, t I melt repairs and most of all because Hesse is very polite, professional and shows concerns . It is mainly because of him I choose Pacific Elite and have recommended Hesse and company to others.
I really appreciate all the hard work and effort Sergio put into fixing my car he was very courteous very thoughtful always informing me of what was going on and I really really appreciate him I will give him a 10 plus and would recommend your service to anyone
Thx for taking care of my car!
If you have a bonus program, Jesse deserves one. If you don't, Jesse is the reason you should. An excellent shop with superb customer service.
Sergio was very accommodating.
Service was outstanding. Time frame of work being completed was fantastic. Vehicle looks better than before. Michael was very helpful and very detailed to my repairs and always keeping me updated.
Steve, Jesse, the lovely receptionist, and all the staff I've met are all very polite and efficient, all so professional, the crew do beautiful bodywork, -- I am and will continue to be a repeat customer.
I just like to thank Sergio for being so helpful
The work was excellent but I will be calling Micheal about the water in my car and it smells like mildew I wold like for this yo be addressed then I will be satisfied. My rigs at fully soaked with water I had to try and vacuum them.
Thank you Robert for working with me! You're the best!!
My car has white dust all over my seat and my floor mat from the driver side all dirty full of white dust and my car was not like that when it was dropped off at pacific elite .
I think the vehicle looks great and I am very happy with the results thank you.
Thank you for doing a great job!
Great customer service. Fast and quality repair. Fast repair. Great repair experience.
Very professional service! Much appreciated
God keep with the place and atmosphere keep doing what you're doing job well done and a pleasure to have you work on my car
Efficient and timely setvice. I liked the text update.
Thanks for everything. You all are the nicest people that I have EVER met in any business establishment. I wish there were more businesses like Pacific Elite Collision Center in the world. The world would be a better place for us all of us to live in. Special thanks to Jesse. The sweetest and kindest person. He makes you feel welcome and he treats you like Family. Thanks Pacific Elite Collision Center. You were Awesome!! Keep up the great work.
Thanks to Robert and all the staff for your efficiency and professionalism. Repeat customer and very satisfied
Like the professional way things are handle thank you for your great work
Loved the service and work team was great besides THEM LOSING MY LICENSE PLATE I love the way my car came out back beautiful thank you all so much I am now a happy camper
The team there did a great job and my car was ready before the time given. 5 star
Thank you so much for your professionalism and amazing work. Robert walked me through every step from initial inspection, getting a rental and when I received my vehicle. I was very informed through the entire process of getting my vehicle fixed. Their work was precise and skilled. The reception area personnel were very cordial and explained in details all paperwork as presented. Thank you! Thank you!
Friendly staff, Good customer service, I will recommend your organization...
A job well done, only the panal under the steering wheel, which I did speak to Michael about, I'll speak with him tomorrow
Staff was very polite,and every took care of business.
Sergio was very professional and communicated with me through the whole process. Very satisfied with my vehicle after the repairs.
Process was easy. Repair done sooner than I expected. Mike, my service advisor was attentive. Great job!
I worked with Michael and Sergio for two separate repairs on my car while it was at Pacific Elite. Both were so kind and professional. Michael gave me regular updates on the major repairs being done, and Sergio was able to keep me informed on a smaller job that I needed done while keeping my budget in mind. Both guys were so great, and they got my car done a day earlier than expected! Thank you so much. I hope I won't need to come informmore body work soon, but if I do, I know I'll be in great hands at Pacific Elite. Happy Hollidays :)
Jesse is AWESOME!! the entire staff at PE are always professional and courteous. I would definitely go back there and refer friends and famiy
Everyone was nice, helpful and kept me informed.
Robert is best hekped with all my questions and repaired mt car in time
It took longer then expected, how ever when the job was done it was done right
My car was ready as scheduled great job and great serviceJessy help all the way and keep me posted on the repair
Everything and everyone was Awesome!!!! Thank you all very much and Happy holidays.,????
I am very pleased with the work and when the car was jumped to het out of the lot.
It was so fast and great job
Thank you for your excellent work and micheal was great and professional and I was updated every step of the way I have nothing negative to say
All personnel were very professional. I was kept informed of the progress of the repair. I look forward to any repairs needed in the future.
Had some minor light and seat belt problems I was see right away now every thing is fine will come back and tell others
Met and exceeded expectations.
Exceeded all expectations and my car after three years has never looked as good as it does now (other than on the first day that I got it): I have had autobody work done by the best shops in Los Angeles over the past 45 years that I've been driving and never have I had workmanship as good as what I received here. Simply the best shop in town!!
Jesse, was great he explained what they would be doing to my vehicle,and how long it would take to complete. He kept me informed thru text messaging. My vehicle was cleaned inside& out. As well as repairing the main damages he spot painted a few areas where the paint was chip off. He explained work is guaranteed and gave it in writing. I am totally satisfied with repairs & customer services. Thank you
Only one out four items were repaired. You took 4 weeks to do an 2300 repair. Completely dissatisfied. Manager didn't return my phone call. Already complained to State Farm
Robert was excellent, only one to really help with getting issues resolved with insurance company; kept me up-to-date on status of repair and was right on target as to when my car would be ready.
Pacific Elite Collision team did an amazing job on my car. Thank you Michael for your time in explaining the process to me to calm my doubts. Outstanding customer service skills!
Great service, job done fast on time and car looks great.
Took longer than expected but it looks great!
Robert was very professional and polite. Honest and upfront. I am satisfied with the service.
Sergei was courteous, thoughtful, and made me feel
feel confident that my problems would
be taken care of with integrity. He is an
asset to your firm, and it's clients.
I will recommend this place..
I am thankful that the car was finished ahead of time and great full. Thanks again.
Thanks for the great customer service and the timely fashion on finishing my car. Very satisfied
Kept me updated with texts so I didn't have to call once to ask how progress was going, team was very friendly and fast and cooperative.
Excellent service from start to finish; I would recommend this shop to anyone.
Yes done in great time and Sergio was very helpful and professional
Every body there is so Profesional I very happy with the work they did thank you again
Robert is just the best I will always bring my car's there when repairs are needed thanks again Robert and Elite
Robert kept in contact with me until the whole process of my vehicle getting fix. Fantastic job and great work. Will recommend to everyone..
Please thank Jessie for being professional and keeping me informed on my car repair
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your store to get my car estimated and decided to let Pacific Elite repair my car. Your staff was very attentive and helpful. The employees I interacted with, especially Jesse Cepeda was very knowledgeable about the process that was going to take place and explains it to me he seemed genuinely interested in helping me. I would love to recommend your company to anyone who needs a mobile repair service in the future. Keep up the good work. Thank you, Andaly S
Michael Monrreal is extremely proffesional and efficient!
Thank you for expediting the car repair for my wife car
Staff was polite and friendly.
keep up with the great customer service! :)
My hood latch was damaged in the collision and was not repaired
Robert went put of his way to keep me updated and was really nice and very competent. Although he made sure I had a rent a car reservation everything. I was very pleased.
I like the way that I got my car fixed fast and easy no problems they were very polite and professional , in the future I will refer u to any of my friends family or coworkers again thank you very much for your service A-****????
I appreciated the thoroughness of the repairs. My vehicle looks and drives great.
They went beyond what a surface look would have dictated and identified a safety hazard as a result of my accident, that they repaired. Because I sometimes have my grandchildren or my sister in the vehicle with me, I am very grateful they found what I felt had been impacted and they fixed it.
All staff were curtious and friendly and I was very happy with their service. Jesse Cepeda went above and beyond. I truly appreciate his attention to detail and his willingness to go that extra mile. He deserves a well earned commendation!
I already completed the survey with details. my number is ****-****-xxxx if you need to talk with me. thanks,
Awesome work!! Dropped my car off on a Thursday got it back next day like nothing ever happened!!
I enjoyed being accommodated with a rental vehicle during the time my car was in the repair shop. I enjoyed the updates in regards to the repair status.
I am still waiting to have my car alarm restored to its prior settings of not beeping when I press the alarm
Great service and Robert was the best.
SERGIO was professional, precise and informative. He handled everything SUPERBLY and answered all of my questions and kept me informed every step of the way. My third party who paid for my repairs (Joe Mack) was equally impressed. Bravo SERGIO!!
I had a pleasant experience due to the customer service provided. Tom was very factual and went over and above to fix my car. He was able to get the parts for my 12 yr old car quickly. All of your clerical staff was very helpful and I sincerely appreciated the updates and follow up.
I will definitely your firm if needed again.
I very much appreciated the kindness and professionalism of the Pacific Elite staff. Everyone was courteous, helpful and kept me informed on the repair process.
Great job done, people are nice and accommodating specially Jesse Cepeda. I will highly recommend your shop to friends and relatives.
Excellent service but most of all the workmanship on my vehicle was outstanding
Steve, your estimator, is truly a professional, I will defilniltely referral him to other customers.
I'm very satisfied with the work and my car looks perfect. Steve was a great help, I really appreciate the team work. I left a good yelp review for your shop.
Your staff goes above and beyond customer service. I was completely satisfied with final results of the work and I would definitely recommend Pacific Elite Collision to family and friends. Thank you for an excellent job well done!!
Excellent service! Loved the way I was informed step by step regarding the status of the repairs. Everything was done as explained by Jessie. I would highly recommend you to family and friends. Thank you so much!
Thanks for repair it in less the 2weeks
Bumper cover was not installed correctly
Jessie and others were outstanding. I rate your team as a ten with ****" being. Best rating. Thank you.
The company is very professional and friendly. Steve is great always helpful
Very prompt with the way they handled the car and the way the car looks. It looks new. I'm very pleased with the finished product. It looks great!
No comment at this moment.. Excellent job we Appreciate what you did to our car. Thanks .
Car delivered as promised and all work done in a satisfactory and professional manner.
Fantastic service & great people!!
Yes, it was smooth driver and satisfaction with my pacific elite and it make happy and appreciate with repair experience with your team and thank you
I came back to Pacific Elite for a 3rd time given the outstanding service and professionalism I receive from Steve. He's clearly customer focused, personable, knowledgeable, informative, and patient with questioning! I also want to acknowledge Araceli. She's so pleasant and customer focused as well. These individuals clearly demonstrate the excellence you expect from your team - you're quite fortunate to have them!
Besides a small miscommunication error, everything turned out well. I have not had my car back but for maybe 24hrs so this is my synopsis based on this time frame
I'm completely satisfied with my recent nissan repair at pacific elite collision..thanks everyone
Great staff, I recommend them to anyone who has need for repairs
I really had a good experience with the service and job done in my car.
I'll recommend your professional service 100%
The repairs were amazing and the staff was awesome. However I wait for my car extra time because I was told it was being wash off from sitting in the shop from June 17 until July 11 and the exterior was still super dirty. For almost $5,000 the car could have atleast been washed. It is a body repair show...geeesh!!! Loved Jesse and the girls in the front office!!! Guys in the repair show never give anyone there car back DIRTY that ****!!!
Total professionals nice detailed car service
Excellent customer service, from the fron desk until the repairmen team are so professional and frendlly. Tks.
Love the work done to my car.
The service I received was excellent I was notified promptly of any changes or possible delays. Jesse my service provider was very courteous and answered all my questions. I'm happy I followed my husbands advice and brought my car to Pacific Elite Collision, on Crenshaw Blvd.
im so happy with not only the excellent work that was done on my car ,but the outstanding Customer service provided by the front seat and mr Jesse.
Thom was a great help and the receptionist was also very nice and courteous. Great work and friendly people.
I'm waiting for replace the cover on my tire then I'll do feedback .
Great job from the front desk to the guys in the back making the repairs. Good system with the notifications about the progress. Completely satisfied with the service!
Awesome work. Blends very smooth and everybody is so nice there.
Better communication regarding when a car is ready for pickup. Customers should not have to initiate nor keep calling for status of car pickup.
Vehicle Make : Land Rover
Done earlier then expected
Very professional and the text status is a plus
Steve is very nice, very professional & very competent.
The shuttle drivers are also very polite, very efficient.
Jesse was a pleasure to work with, he kept me well informed on my vehicle repair and answered and addressed all of my concerns, knock on wood that I want have to see you guys anytime soon but if I do, I know I can trust Pacific Elite because of Jesse!
This is my second time being here, and I've got to say the service and process was made easy by Pacific Elite Collision Centers's employee Jesse C, who was the one who helped me out. He explained the process very well, followed up, and explained what was fixed at the end. Thanks Jesse, you're the best!
The staff is very friendly and helpful. They kept me updated about my repairs. I liked my first experience there that they were the first place I thought of when I had my recent car accident.
Jesse Cepeda and Mayra were extremely pleasant to deal with. I don't have rent-a-car service under my car insurance but Jesse was nice enough to provide me with a free 5 day Enterprise car rental during Memorial Day weekend, which was super helpful.
Danny Chon with Allstate was also very nice and helpful.
I appreciate everyone's enthusiasm to get people back on their way with their car and expressing that if you have any questions or concerns to ask and they will give you an answer to the best of their knowledge
The work was completed in just two days, much faster than I thought would be possible. They send several status text messages each day to let me know the status of the work. Very professional and courteous staff.
Nothing bad to say. I am satisfied with the work that was done on my truck. Will Recommend friends and relatives.
The works done looks amazing! Very satisfied
The service at Pacific Elite was great! Nice personnel, honest communication and accommodating. I really appreciated them driving me to my work and dropping off my car when it was completed. Jesse was great to work with!
Im glad I choose Pacific Elite Collision center to repair my 2006 Chrysler 300. Overall it was a fast and smooth and satisfying process. Everything was repaired and now my car looks better than before. Thanks once again!
I thought the team did an amazing job with the repairs on my vehicle. I was really appreciative with the emails updating me on the status of my car, even though it was not accurate. However, because my car was done sooner than expected I was not upset.
Great service and price. Thanks.
Our Rep. Jessie was very informative and keep us updated on the progress of the repairs daily which my husband an I really appreciated. Overall experience was excellent. Very satisfied with repairs, would recommend to others.
Yes I'm very satisfied with my car. It looks great,Thanks
Ny car looks like nothing happened to it thanks for the good work and speedy return of my vehicle ????
I am in complete awe of the service I received. I Would totally recommend PEC for repairs and piece of mind as the repairs are being made. I commend the crew for a job well done in a very professional and speedy manner.
I want to thank you for the work they did in my car.
Only one detail that I did not give yourselves in the day that advised me, but all in all, the work was excellent. Thank you.
Nice job and service
I will give a recommend to my friend and family
Great job !!!!
Your team made me feel as if I was your only Clint
Great customer service. ..
Everyone there is wonderful, just like your repair work.
Pacific elite collision made the process very smooth and returned my car in great shape. The people there kept me inform and were on time. They did a great job
Staff was very professional
Pacific Elite Collision on Crenshaw is by far the best shop that I've ever had the pleasure of bringing my car to. Being in an accident is never a great experience but the staff at Pacific Elite Collision are extremely professional and kind which makes the ordeal a very simple process. Steve always goes the extra mile to assist me in anyway possible and for that I am EXTREMELY thankful. I would definitely refer anyone I know who is in need of repair to their vehicle to this great establishment!
All of the associates are very nice and professional. Although I had a delay in my pick up date, I was accomodated and felt very pleased with the service. My car is better than before thanks to Pacific Elite's Amazing Team!!