I requested numerous times, and even called to remind Jose that I needed to have the HOV stickers saved in order to order new ones. DMV requires the return of the old stickers in the ordering of replacements. When I was told today that they threw them away, that was completely unacceptable.
Bravo! The car looks amazing and it was completed when estimated and for a very reasonable cost! If I had to be involved in a collision again I wouldn't think twice about coming back!
Friendly staff, quick turn-around time, convenient rental car service assistance
I was pleasantly surprised by the text updates. Everyone was very friendly. Appreciated the high level of customer service.
Thank you for all your efforts. I am very happy to have my car back in excellent condition.
I appreciate the professional attention and the daily updates. Everyone was couterous and helpful. Thank tou
Great service and communication. Stephanie is amazing.
Your team is professional, and very informative and fast.
Excellent friendly and professional service. Thank you very much.
Vehicle Make : Volkswagen
Very professional. I loved the daily updates on the progress of my car repairs. I would definitely recommend this shop to anyone who is looking for a repair shop.
Thank you for being so professional painting my car in a timely manner. Also thank you for the text updates. Mike was extremely professional.
From the start point of my initial call and the day I brought in my car I received an amazing and friendly good staff. But not only that, everyone was always courteous, professional, efficient Ana so polite! I would definitely refer you to my friends and family. Keep up the good work everyone your friendly faces are much appreciated.
Jose was fantastic, service was super
I'm no stranger here lol, it's like family at Pacific Elite Torrance. As usual the staff are very friendly and professional. Vernie and Stephanie are always available for any questions I have.
12 hours later and I'm seeing small scratches in the paint all over the driver side of the vehicle.
I would recommend this shop to anyone and would go back for all future repairs. They were great from start to finish and my car looks like new!
Appreciate the care your team put into the repair of our car.
My phone charger was removed and the cord was repositioned into my center console. I never put my phone charger into the center console
Very communicative and great quality
I had such a great experience with everyone there. You all made an unfortunate event into a great experience. I'd definitely recommend Pacific Elite to anyone that needed a great body shop. My truck looks amazing!! Thank you to all of the awesome people at Pacific Elite!!
Stop damaging other parts of my car!!!
Great job. I couldn't be happier. Will recommend Pacific Elite To all.
Thanks for the quick repair on my SUV. Great repair job & your staff were very efficient and received great service.
Pacific Elite is number one in customerservice and quality work
You guys did an amazing job. My car looks great and I can't tell you how much it made my day to find the interior of my car detailed. I will be a repeat customer!
Amazing team!! Everyone made an effort to make sure my experience was completely satisfactory. Great customer care!!thank you so much, my car looks beautiful and very clean.
You kept to your commitment to have my car repaired by the agreed date. I really appreciate that and loved that it not only looked great when I picked it up but also was washed...thank you so much!!
Very happy employees very nice kept me update car was doneKeep up the good work very nice doing business. With you early will recommend to all Acquaintances
Very happy with the whole process. Thank you.
The people there are very friendly and helpful, but the paint on the car is little different from the factory paint. It is more obvious while under the bright day lights. This was my third time to brought my car in for body work. The first time was pretty good. The paint job for the second time starts to show dullness after a while, and the color also stared to reflect the difference from areas that was not touched. Today is the second day after I picked up the car and I had the chance to inspected under the bright day lights, the freshly painted area are different from other areas.
They have done an excellent job on repairing my Car.
They have been updating me with text message which I really appreciated.
They informed me that it will be ready at 4:50 on Wednesday ,March 29th so I
returned a rental at Enterprise around 4:40.Then they called me to say it will take one more day for repair after I returned a car and checked out with Enterprise. That was a little bit frustrating. Nest time I would appreciate a better communication. Other than that I was happy with Pacific Elite. Thank you
Yes I was completely satisfied with the job you guys did on my truck and that you guys deliver it on time and thank you for the great job you guys did on the truck thank you
Everyone at Pacific Elite was very helpful and professional. They answered all my questions and kept me updated the entire time my car was being repaired.
I took my car in for body work. The body work turned out great. Unfortunately, my satellite radio was not restored correctly. And since I picked up my car on a Saturday, no one was there to figure what needed to be done to restore the satellite radio. Now I have to make another trip back to the shop for someone to fix it.
A razor was left in my car. Someone's fruit drink was in my car. My FOB to lock/unlock my doors doesn't work and there is a rip in the headrest of the passenger seat.
I was very happy with the work done by Pacific Elite. The paint job was excellent and my car looks like new. Thank you for the frequent progress updates by text. And also for completing my car before the estimated completion date. Jose was a very polite and helpful service advisor. I would highly recommend him.
We were completely satisfied with pacific elites service. They were very professional helpful and attentive to our needs. Customer service and front office staff very courteous and knowledgable. We received regular updates regarding repairs. Car was repaired ahead of completion date. Altogether a very pleasant experience and we highly recommend pacific elite.
Very professional, friendly service, reliable communication of what to expect, etc. You were referred to me as the best, and I can see where you earned that reputation. Keep up the good work!
I liked the email updates. Jose did a great job communications with me.
I found them to be professional, knowledgeable and helpful to me in a most upsetting time. Everyone exceeded my expectations and I would highly recommend Pacicif Elite to anyone that needed a repair. Their work was top notch and finished a day earlier than originally promised.
Very professional, Jose kept me informed and made sure my car was taken good care if for me and that the repairs were ofvthe highest quality.
Best experience ever. I will be recommending you to friends and coworkers. Thank you so much!
I had 2016 Mercedes SL400 and 2015 Lexus NX 200t body repaired at Pacific Elite Collision. Car looked better than before collision. You had done a wonderful work.
None. Car was perfect when I got it back. Thanks so much for taking car of my car!!
Stephanie has great customer service so no complaints there...
When you walk in the building no one says hi and they expect you to start the conversation on why your there. I called to check the status of my repair and talked to somebody who sounded like she hated her job wich is super unprofessional. Also the wait time Stephanie told me was incorrect and I had to wait for a while to have my car back. Very unhappy faces among the staff.
Was pretty painless. Everyone was very professional.
A very good car repair experience .
Everyone was polite. Shop was well organized and professional.
Our car looks FABULOUS!! You can't even tell it was in a collision.
Your team was very friendly, helpful, and informative.
You hank you, Melody K
Vehicle Make : Volkswagen
I appreciate that all the things I had pointed out was re-inspected by your mechanics carefully making sure there wasn't any other things that were not repair or incorrectly repaired. thank you very much! Now I can drive my car after 3 long months having to rent a car and all that nonsense with the other shop. Thank you again Kathy and staff of Pacific Elite I'm grateful and appreciate your time and effort working on my car.
I received information from Vernie about the place where the wheel alignment was performed. I appreciated the frequent updates by email.
From beginning to end the experience could not have been better.
Vehicle Make : Volkswagen
My car was picked up the next day and I was kept informed every step of the way. No surprises and expectations were set clearly. Car looks like new - thank you!
Great communication and really prompt service! Great work too!
Jim was my representative and I have to say he was fantastic. I felt like everyone at Pacific Elite thoroughly cared about me and my experience. My car is everything to me and it was quite a frustrating experience to be in an accident but Jim's demeanor and communications really helped me get through an inconvenient situation. Also, I want to extend a thank you to the team that worked on my car. Sometimes it is easy to forget about the people that make things happen. My car looks great and I especially appreciate that it was ready nearly a week early.
John was great as usual.
The car looks brand new.
They were very professional and helpful.
The work looks great, it arrived on time and John's communication and service were exceptional.
Very professional and efficient operation. My vehicle was completed ahead of time and was like new!
The car was finished a week earlier. The detailing and cleaning made the car shine, look great and made it feel brand new again. He email service via updates was also a perk. It saved me having to call while wondering about the status. Thank you Pacific elite.i would recommemd.
I was kept informed about the progress of the repair
Job performed well and finished slightly ahead of schedule
Service was professional, courteous and efficient. I am very pleased with the work done on my car, as well as the service I received.
The job done was perfect. Added bonus, my truck was washed, inside and out.
I really appreciated the updates on the progress of my car repairs. One complaint is that my key doesn't work remotely anymore. I don't know if it's just a coincidence or due to something that occurred during the repair process. The car looks great and I'm very pleased with the speed of your work, courtesy of the employees and your guarantee. Thank you for making this part of the accident a pleasant experience.
Everyone did a great job for me. I am very satisfied and would recommend you to anyone.
Your staff is great. You took care of me even as to giving me a ride to and from home. My car was pampered inside and out, and you really meant it when you said, "Come back if you have any concerns." Because I had a question about the trunk, I went back and you handled it with a smile. It was painless. You guys rock! I would recommend you all in a heartbeat. Thank you!
My right side mirror needed to be replaced and the wrong mirror was sent and installed to my car. This resulted in my blind spot monitoring syatem to not to function. A new and correct mirror needs to be ordered and I will have to come in again to have that mirror installed and verified is correct which is additional time and inconvenience that I had not anticipated.
None of the employees made it feel like it was just a business. Everyone was very warm and friendly. I loved to updated they made me feel a part of it all and I never had to worry or wonder if they'd just forgotten about me, Stephanie was awesome over the phone or Shen I went to pick my car up a WEEK EARLY!!!
Thank you All!
The staff was friendly and very helpful. I've been there before and thats why I chose this location to get my car fixed again!
This was another excellent experience for me. I got hit on New Years and they didn't leave a note. I got a rental from Enterprise and an estimate of 19
Days for repair (which was a lot). You were done in secen days. When I picked it up, staff had cleaned my car inside and out. And, they even reinstalled some rubber parts. The work that was done was perfect, looks like new. Thank you so much!!!
Everything appears well. I do need an alignment & brakes on the car now . But your work, daily updates left no room for doubt or questions. Your team did a fantastic job on the car. Thanks!
Thank you all for your gracious assistance. Mindy, Mike, Kathy and Mel. My only dissatisfaction was the length of time to finish my repair.
I appreciated the text updates through out the repairs.Your team was friendly and professional
The work was done quickly and well. I'm very satisfied with the courtesy and kindness of everyone there. Good job!
I appreciate your professionalism and great communication as well as the beautiful work you did on the car. It looks brand new! Thanks again!
Original estimate was to have it done monday, which was good. Slipped to tuesday, which meant that I had to get to work very early to pick it up...then it slipped from Tuesday to wednesday after I got to work on tuesday, which meant another day of getting out of the house at 6:00 am, which sucked.
Appreciated the constant text updates. Car looks great! Thank you!
Vehicle Make : Volkswagen
Loved the attention to detail that was involved.
Good communication on status of repair work
Liked getting text updates. Car looks great
Excellent customer service! Loved the updates. And was thrilled that you cleaned my dirty car. Thank you
Everyone I dealt with was very nice, understanding, accommodating, and professional.
My car looks wonderful and the customer service was great! Thank you!
Very professional staff. I was always keep up to date on the status of my car. And car was ready on the estimated date.
I was exceedingly satisfied with the work completed. Far beyond my expectations. I sincerely thank everyone involved in fixing my car.
Great service. Your front desk is friendly and prompt. I loved how you guys also cleaned my interior. Nice touch.
We really appreciate that Kathy Diaz kept us informed every step of the way as the car was being repaired. This was a long process, but we felt like everything was being done by Pacific Elite's employees to do a thorough, quality job. Thank you for making our experience a very positive one.
The repair job is well done. It will be much better if the time needed can be shortened. It was one week more than I expected.
Very professional interaction with the staff. They worked hard to ensure a quick prices with little effort on my part.
The repairs to my truck look great. I'm also pleased a few scratches were buffed out. Thank you, Diane
I was very impressed with everyone, especially Vernie who made sure my car was ready when I returned from a trip - the young man who drive me home & picked me up - your receptionist & Stephanie. My car is beautiful again! The building is clean & neat. I would highly recommend your company.
Awesome job. Great people. My car looks amazing!
Thank you for repairing my car so well in short time. :-)
Mindy was great. Jose was great. My car was returned to me looking brand new, even the interior was cleaned out. I had a great experience with this business.
Great job and the updates were helpful.
Great work and delivered when promised. Perfect!
Everyone was very polite and helpful and I appreciated being informed and updated daily.
Liked the repair status updates, fast repair and great service
You did what you said you would do although it was only to change a part. If I have anything happen in the future I will definitely bring it to you.
Finished my car a day ahead of schedule
From the time I brought my car in until I picked it up all bright and shiny,I felt that my experience was extraordinary.John and his team made me feel welcome.The facilities and equipment is a step above the competition and the repair was done ahead of schedule.You guys are the best.
John was very professional and helpful. Ready when promissed.
Great job, and great follow up to keep customers updated.
Customer service was amazing. The work of perfect and I was really excited to get it back early. Plus they washed it.. extra bonus.
Pacific Elite did an excellent job fixing my car and keeping me informed of their progress while my car was at their facility.
Jose was very helpful and made the repairs go smoothly. Thank you
Good communication. Quality repair.
Thank you all for doing such an amazing job on my SUV! It looks like nothing ever happened - in fact, it looks BETTER than before! I give you guys a 10 out of 10, and will forever be grateful for your amazing customer service, excellent repairs..and how quickly you returned my car to me! Please tell EVERYONE there a HUGE THANK YOU from me!
Linda M Drake
Jose, the gentleman that ptovided me with my estimate was not only professional, but very knowledgeable in his field. He was extremely nice and personable.
The staff at the fron office is Outstanding as well. I appreciate such great customer service and professionalism!!
Great communication from Jim Lafave throughout the process!
Car looked like brand new. Communication throughout the process was consistent and met expectations. The staff was extremely positive and I appreciated their initiative in keeping me informed. If I need auto body work done we will be back.
We are very satisfied with your customer service, and the professional service you provide from the initial call to the delivery of the car.
Thank you very much to all.
Hi as usual a fine job. I'm just waiting for a call from you for me to come in
Tomorrow to have my windshield wiper put on. Thank you.
I liked the email updates.
Great service, awesome repair work!
Love the constant updates and my car looks great!
Everyone I came in contact with was very friendly. They made me comfortable,and I usually don't feel comfortable at all when it comes to places fixing my car. Vernie was the best,along with the lady at the front desk and the lady who took pictures of my car. I'll definitely recommend this place to everybody. Customer Service was a 10! Follow ups were impressive.
I will swing by to show you this one spot I didn't see before like something white was rubbed against the ride back of the car but other than that looks great . Don't panic it's something minor I'm sure
I have nothing to say because I'm so happy on overall. Thanks so much on the job well done.
Vehicle Make : Volkswagen
The text message alerts were great to keep me at ease that the progress was moving along ahead of schedule.
We have called and left a message to come back tomorrow as the trim on the lift gate is cracked and not mounted properly. Also, overspray on the lift gate upper opening inside. General lack of attention to detail and just not hitting the mark. I expect exceptional service and this is definitely not there.
you are great, thank you so much
Didn't communicate very well with me as far as updating me on my car.
Keep up the great work. Will always recommend Pacific Elite to anyone who needs work done on their car.
There is one more minor thing to do and they promised to complete it soon
Excellent job, guys. Thanks a lot.
Thank you, for an amazing job well done! Definitely went above and beyond! Also, thank you,for getting my car done before the scheduled date. Your team is very much appreciated for the work that was done, paperwork,transactions, repairs,and getting my car in and out, everything was a smooth and simple process.
On the actual day of getting my repairs, I was told **** hour. I was previously told 2 hours and when I hadn't heard anything in 2.5 hours I called. It took almost 3.5 hours to get my van completed. And no email updates were sent during that time.
Everyone was great. Stephanie kept me informed via text. All employees at desk and with car were very kind. Thank you
Very professionalexcellent customer service
Thanks for the periodic updates and the great condition of the car when I picked it up
Great customer service!! Looked like it never got in an accident. Virni was awesome!! He did what ever needed to be done to make sure I was satisfied. Thank you guys!!!
The front desk staff was courteous and polite. Vernie was fantastic as he always has been, every time I visited the shop!
Poor (no) communication about large amount of work unrelated to original damage; we didn't realize until the work was finished
The front desk staff were very helpful! The mechanics were also very friendly, helpful and explained everything thoroughly.
I was so blessed that my car was detailed, as well as fixed! It was so clean! Thank you for all your hard work. I am COMPLETELY satisfied with my car.
Very polite .. Stephine was very knowledgeable
The team was responsive, helpful courteous and above all communicate. I was aware of what is happening to my car if not every day constantly. They gave me an estimated date of completion and delivered earlier. Jose and Mindy's customer service is over and beyond with a smile! I will hire them for my own company.
I have used your company several times and will not settle for anything other than your company to take care of my BMW.
Thank you for your continued excellence!
Everyone was very professional and my wife is very happy with the results.
Stephanie Payase was wonderful I bugged her so much but always very helpful and polite.
Everyone there was excellent. Especially Vernie Salugao who was friendly and very helpful. I would highly recommend Pacific Elite. They do top notch work. Thanks again.
Here at Ronin pest control everybody's is really happy with your work thank you so muchPacific Elite
Everything was great. Updates were convenient, and the people were nice. I did, however, leave my rental on your lot this morning and forgot to coordinate with Enterprise to get it dropped off. So I'll be back on Tuesday to grab that. Kthx!
I am happy with the service provided .
Kept us up to date and met all deadlines. Awesome job. Thx!
I love that you guys were on time with the repairs. I can now continue with my life. Thanks
Thanks for everything! Everyone was courteous, prompt & professional, and helped turn a really frustrating situation (having our tailgate stolen) into a relatively painless experience.
The process ran smoothly from Pacific Elite to Enterprise Rental. I have not yet detected any flaws in the paint, but if I do I will contact you.
Excellent service and pleasant employees thanks lovely experience. Thanks
The staff was not eager to assist me and have my car done on time. I can today to pick it up and the full inspection to see if it was running correctly was not done... I then had to wait an extra 30 minutes to wait for a light bulb to be changed.
We couldn't believe the job done on our vehicle, it looks better than when we purchased it. We are very happy and if anything ever happens again we will definitely be back!!!!
Thanks for completing the repairs in a timely manner. Kathy was very professional and the work done looks of excellent quality. I will come to you again in the future should I need any other body work done on my vehicle. Thanks again!
I had a great experience at this location thanks to all of the employees! I received timely updates from the team at Pacific Elite in Torrance on the status of my vehicle. Jose O was a pleasure to work with. He addressed all of my concerns and made sure I was updated every step of the way. My car looks great! I will be returning to this location for future services.
Very friendly and accommodating, from the front desk to the representatives. The car was so clean and looked brand new!
Everyone that I worked with was excellent. The work on my car was great and on time.
Professional and good work!
Everyone was great - courteous, helpful and informative.
Excellent service, always kept me informed of the progress
You run this business very well. This survey is another example of that. Good job
We were completely satisfied with the quality of the work on our car and also with the helpful staff. We were customers in the past, when the shop was called "Prestige Too" and will continue to recommend it as "Pacific Elite Collision." Thank you!
They did awesome job and so quick.
Excellent service! Thank you!
Smooth process with least hassle. Some confusion over when car was ready vs notification I received over message to land line which I related is not a good phone to leave message. Anyway everything was sorted out. As of today I have taken 4 of my car to Pacific Elitge for repairs. The quality of the repair to the lexus is great.
Everyone was professional, kept me informed as far as my vehicle's repairs, and completed the repairs in a very timely manner.
Thanks very much
Getting your car repaired is never fun. But, your staff make it as pleasant as it could possibly be.
I just want to say the your rep Vernie was great. He took care of my concern completely. Thank you.
Unfortunately I don't remember the person name that I walked out with me to review my car but he was very professional and provided a great customer experience. He also keep me updated every step of the way. Keep up the great work!
My car looks amazing! Jose was a pleasure to deal with and super nice. Thank you again.
Kathy was very helpful n kept me updated of my repairs
Costumer services really bad, but they did a good job with my car.
The Rear end that was recently installed is separating from the body of the vehicle. I will be contacting you as soon as I can to get that repair fixed properly.
Vernie Salugao took care of me from start to finish. Thanks...Anthony H
Very professional always kept me informed on the status of my husbands car I've already referred you to others. Car was finished a couple of days early Thanks for doing an excellent Job in both service and repairs
Thank you very much for your perfect work on my car.
Your whole system was flawless!
Your team is very professional and the work was excellent.