It is not your fault that I purchased the first top of the line 2016 Van in 2015 and only drove it only a bit over 2000 miles before the accident in late October 2018, but 5+ weeks for repairs seemed a bit long! Especially when you did not keep me informed of what was going on. The accident was not your fault OR mine, but I did not even weekly updates as to how things were going. I actually thought that the car was barely bunged up and did not think that there was all of that electronic and specialized equipment that was under the hood and behind the grill was that big a deal! Imagine my surprise when I read the $10,000 parts and labor sheets! Maybe I would have been a little more patient if someone had given me a heads up before I got the car back this week!?! Do you think?
Hayes has been my dealer for MANY years and all of our Vans have been serviced there. ZThisis the first time I have ever registered a complaint. But the lack of communication with us really was disappointing. Anne W
it was great thank you guys one Love
This my second time using Hayes and this time it was my brand new dodge challenger and the did a great job and kept me in the loop throughout the process. With that being said this is my new how home to get the service maintenance on my challenger. Thanks guys!!
Hayes made sure that my car was completely running properly. They were painstaking and very easy to deal with. I would not hesitate to have my car repaired at Hayes.
Always the best, EVERY time we use them!
Staff was polite. Everything was clear to me. Process was smooth
The whole staff was friendly and helpful. Always kept me updated on the progress of the repair. Done on time and I feel like the repair looks great. Thanks again and I would recommend Hayes to anyone.
Staff was great, workmanship was great, very happy with the whole experience
Excellent care given without the rush to complete care.
I would like to suggest that the customer see the finished work on their vehicle before payment is rendered. This ensures that the customer has not signed final paperwork and are dissatisfied wuth the service/repairs. Overall, I am grateful and thankful for a great experience.
I appreciate the speed of the service and that they washed off my Jeep before returning it to me
Excellent friendly and fast service!
I appreciated the updates about the work being done on my vehicle and the breakdown of what was repaired and the cost. The vehicle looks and runs like new and came back cleaner than how I left it!
Thanks to Todd for his nice personality! Very honest and the truck looks great!
Mr. Padgett was awesome. He went over and above.
Perfect job in all respects
Excellent handling from start to finish.