The communication was excellent throughout the process and everything from lining up the rental car to getting my car back was seamless. I wouldn't take my car anywhere else.
Ken was excellent to work with. He explained what needed to be done and when it would be completed. I'm satisfied with the repairs and the timely service.
Ken and everyone at the shop were helpful with my repairs. I had a very odd and difficult situation with my wreck and they helped in the process wherever possible.
Excellent communication and made everything easy.
Communicate,communicate, and here is just one more additional idea. Communicate! I left multiple phone numbers, email & yet somehow that was lost on your staff. No before pictures, not a single update, or notice as to progress of the vehicle. Not one person on your staff one mentioned a dent on the side of the vehicle. Your work was great but your service would make me never want to do business with Abra again.
Great on giving updates in status of repair. Thank you
Was pleasantly surprised to see that the inside of my car was vacuumed and the outside washed
Vehicle Make : Volkswagen
Great team! All so pleasant!
Your company has serviced my families vehicles since before I could remember. Each time that we interact with anyone employed with your company we are thoroughly satisfied. You all extend a welcoming to your clientele that oozes a warmth. Personally this branch in Charlotte, NC has been spectacular. I personally want to thank James who constantly gave me updates and comforted me while I was without my vehicle. That you for thinking of the customer when choosing ones like James to represent all that you stand for. I hate to say, “I can’t wait to come back”, but if ever I need service like this once more, there is no question where I’ll go. Thank you.
Everything was handled efficiently and professionally with no issues
Ken at Abra's in Charlotte is always straightforward and friendly in dealing with my repair needs.
James and Dianne were a pleasure to work with. They went out of their way to provide exceptional customer service.
Thanks for making the repair process easy! Refreshing after dealing with insurance reps
Great service at the front desk with Diane, Ken and Steve made sure I was up to date on my repairs. I really appreciate the timely return on my repairs as I had a time crunch to have the car back to Ohio. Grwat service all around. Thank you!
Updated me consistently with emails.
James did an awesome job in keeping me informed and repairing my vehicle!
Vehicle Make : Mitsubishi
Everyone was super thank you so much..
They were excellent They let me know every step That was going on I am satisfied with Job