Thank you for the amazing experience. No one wants to have to take their car into a body shop, however you made the experience better than expected.
Amber was great to work with and so is David ... They kept us informed & updated & informed on the progress of the car... Amber also kept it a extra day because she wasn't satisfied in the way it looked.. Car looks great & greatly appreciated the work that was done...
Got good communication, car looked flawless, excellent customer service.
My car looks awesome, and I'm extremely happy with the repairs!
Lisa was new but did a very good job. Stan ensured my truck came out of your shop perfect!!!
Kept me up to date every day! Very friendly and great customer service!!!
There was an entire day I could not get a human to give me an update on the expected completion date for my car. And my husband went to pick it up this afternoon & they forgot to put the stripe back on the side of my car. Now I will have to be inconvenienced again to get it done correctly. I'm a stay at home mom with 3 kids under the age of 5 so nothing is easy ????
Very helpful and friendly!
I trusted my rep, Stan, in stating Abra provides same quality service as under former co name, Wilburn, & that only the name changed. As a satisfied customer of Wilburn, I stepped out on faith & Stan's assurance. I AM 1,000% (beyond 100%) SATISFIED w/ALL SERVICES PROVIDED & WILL USE ABRA IN THE FUTURE AS WELL AS REFER OTHERS, if asked. U need more reps as professional as Stan. THANKS FOR A SUPERB JOB WELL DONE IN VERY REASONABLE TIME PERIOD (7-8 days). MAY GOD BLESS U ALL!!!
EVERYONE was very kind and generous keep up the good job
Frank was awesome and everything is great!!!
ABRA was awesome! Lewis (little black guy) was very thorough in following up with us and keeping us informed of the progress. Would recommend you to friends! The only problem was getting our rental car!!! GEICO said one would be waiting for us, but it wasn't! We were not happy about that. The van looks great! Beautiful job!!!
Stan took great care of me. The truck looks great.
Stan was Fantastic. He was very empathetic my circumstances. He also assured me that he would take great care of my car and fix it as though it has not been an accident and it looks like a brand new car. Want to thanks Stan in the Charlotte North Carolina location on South Tryon Street he's the best
Might have more work done in the future thanks
FRANK was awesome! I was kept aware of the progress of my car...all of the workers at ABBA were professional and polite! I would not hesitate to use you again!!!
They did an excellent job
Everyone was friendly, prompt and courteous. I got my car back with all repairs finished before the estimated date! Love the text updates, too. If I need repairs, I'll be back for sure!
I was thoroughly satisfied with the work done on my car. No long wait and zCrystal was most helpful.
It was awesome thank you.
Vehicle Make : Mini Cooper
The repairs that you done on my vehicle looks like a brand new car. Thank you
Thank you for the excellent work on Jan's CTS... You have been professional in every way.... Dave Hinely
I waited several weeks for my car repair just so I could get the work done on my 2013 Honda Accord at this location. Excellent customer service & follow up.
Everyone was kind and courteous from beginning to ebdmy car looks new. Stan was exceptionally great.
Fantastic experience! Thank you so much!!!
I appreciate being kept up to date on everything that was happening with my car. The service was done in a timely fashion and I was extremely pleased with the workmanship.
It took way longer than I was told. I understand that the reason was a part had to be replaced instead of repaired but the time extended more than once. When I picked it up today there is still a "bubble" in the paint that I need to come back to have fixed.
Communication could have been better and it seemed to take a long time to get my car back. I had to have a rental for two full weeks.
Everybody was good to work with. The work done was excellent. I highly recommend A bra.
The staff was upbeat, very good customer service. They communicated effectively. They showed personal interest on making me a satisfied customer! Well done Abra!
I have always trusted Wilburn (Abra) to repair my vehicles. They are extremely courteous and professional and always repair my vehicles in a timely manner. The repairs are absolutely perfect and I've never had a problem any time that I've ever brought my vehicle to them.
Repairs look awesome! Good, friendly service and updates as well. Process was very easy!!
Very pleasant experience!
Fast courthouse service. Customers are well informed step by step. Thank you!
Good paint match . Car overall checked out fine - after I personally cleaned the vehicle inside and out.
Having a detailer on site - after the job was completed would have been a really nice service.
Overall, satisfied with the project.
Everything was great except I left missing a small part. I specifically pointed out to the Geico assessor and service manager that I was missing a rubber stopper in ny trunk & they said it woud be replaced. I left without checking and when I did check I noticed it wasn't there, so I had to call. They said they have to order it & will call me when it gets in. It's disappointing that my car was there for 8 days and sat awaiting the rim repair guys for at least a full day or day and a half, and yet I have to make another trip back to go and get it. Regardless, everyone was beyond professional & very easy to work with once I was able to get my car in for assessment.
Nick did an excellent job at keeping me informed on the status of the repair. Very satisfied with the service.
Perfect service and great workmanship.
Everyone was helpful and informative Frank was the best
Great job on the car and loved being kept in the loop as it progressed.
Very professional but genuinely caring, adressing concerns without sounding annoyed.
I have found the fuel system has a vapor leak caused from the collision. The EVAC fuel canister has a vapor leak causing the warning light to come on.
Frank was great. Car looks perfect
There is something rattling. It might be the license plate not sure.
This is the second time I've used ABRA (Wilburn) and their work is impeccable. They have a lifetime customer.
Shaun from Geico was great!
Thank you for the follow up Shaun and keep up the great work
Professional and timely! I will definitely recommend to my family and friends!
There was **** on the front of the car and in the edge and in the engine area but it was removed for us before we left. Otherwise just a great job done. Thank you! I will recommend your company to others but I pray I never ever have another accident again.
I would like to commend the receptionists for their warm and loving greetings each time of my visit. I was well pleased with the final repairs.
Kept me updated on the progress of work being done. Professional courtesy
My email messages conflicted with what was really happening with my car. One of them said that my car was ready, but you didn't have all of the parts to fix the car when I received your message.
Also, when I called to speak to Frank, I was on the line for 15 minutes with two different people picking up the phone and asking me who did I want to speak with. Lacking valueable time for me and Frank.
The work on the car was beautifully done. Thank you.
Everyone was very customer-focused.
The team was absolutely awesome. Frank was amazing from beginning to end and I am just really excited about the work that the shop did. Wonderful wonderful happy customer.
ABRA provided timely updates on my vehicle repair via email. Their communication was very professional, but even more importantly, the work they did on my car was excellent. It surpassed my expectations. I will recommend ABRA to my friends, family members and work colleagues. Congrats ABRA on your excellent performance! Marguerite
Very very impressed with the customer service and the process. Thank you all so much for repairing my car and making it look like it did when I got it. I am beyond words.
Very fast service very happy with truck.
It was a pleasant and smooth experience. From the car rental process to the text message with updates. I am so bad with names I wish I can name your staff. Each and everyone I dealt with was a courteous and friendly.
Great job done on my SUV. Loved that you took the time to clean the inside as well.
Excellent customer service from checkin to pick up. My car was repaired quickly and ready prior to the promised time. Thanks for a great experience!
I appreciated the daily updates and keeping me informed as to how my repairs were progressing.
You overcharged me - required a payment $611 in excess of invoice amount and would not release car until paid. I require repayment within 2 business days. In addition, I am putting a "do not use" prohibition on your company so my company's 575 fleet vehicles are prohibited from using your company. In addition, I will be notifying my affiliated companies nation-wide to issue prohibition notices for their fleets- approximately 1200 vehicles. I will also publish my dissatisfaction on social media.
Clean, fast and friendly staff
I have not had the chance to call but the hood does not have a tight seal to the fender on the right side where it was hit. The left side is good but the right side which was the damaged side is not.
Everything looked as good as new, I was impressed. They did excellent work
Great work. Friendly staff.
Great. Looks just like new-which it is and I can't tell it had been damaged
I have used Abra in the past also, I believe Abra values their customers and believe in giving excellent service and honoring the time frame committed to.
They did a great job fixing the damages on my car. Thank you
Great Experience! Just keep up the good work!
Everyone was very helpful during this process. The car looks great. It is a job well done and on schedule. Thank you very much.
Thanks for the quick turn around. You were a breeze to deal with.
I was very impressed by service ABRA provided I was kept informed of the process. The work that was done on my car was fantastic. I wish you all were the ones working on my sore neck and back !
Your staff is wonderful and caring.
Although they forgot my antenna, I am completely satisfied. When I called about my antenna, they were beyond helpful with the whole thing. It was a great experience. Thank you again.
My car looks absolutely WONDERFUL your service was EXCELLENT AND I WILL HIGHLY RECOMMEND YOUR PLACE OF BUSINESS. THANKS SO MUCH
Vehicle Make : Range Rover
The job was completeld as requested. However, there was a lengthy delay when it came time to pick up my vehicle. It took a half and hour for someone to come out and do the walk through. This was after numerous attempts by the front desk to page someone. That was my only complaint.
Very pleasant experience. Help. Communicative. Partnership with Enterprise, on site, is appreciated. Fantastic repair and restorative work.
The staff was friendly and helpful. I really like being kept in the loop on the status of my car repairs.
Everyone was very helpful especially Frank. My experience was great. I had plenty of status updates and felt very comfortable that my car was being taken good care of. Thanks again to Frank for excellent customer service!
Fourth time I have used ABRA for repairs. Most professional auto repair group I have ever used.
Fast and perfectly show room finish...
I made a mistake and hit a truck with my van. Thank God no one was hurt. Wilburn Steele Creek made this so much easier to deal with. From the young lady at the front desk (wish I could remember her name) -- she was great and the best customer service. Be proud of her. To Sophia that check me in and out -- she was great all round, explaining what was done and what they check to make sure no hidden damage was done. And the people that did the work on my van, great job. I could not tell where the damage was done. It looks better that when I brought it in. You even got my van back a lot sooner that was expected. Thank you for the extra work on the other head light, look a whole lot better. Thank you for the phone calls with updates on the repairs. I could not have ask for better service. If I ever need work again (sorry, I hope I don't ever do that again) Wilburn will be the place I go for repairs. Thank you, Thank you. Keep up the good work.
Everything went great! Thank you!
Sophie was great. She really took care of me and walked me through the whole process and even helped me with my insurance. She kept me up to date on everything happening with my car while it was being fixed and was always available to answer any of my questions. Great service.
The staff are all very knowledgeable and friendly and we were pleased with the work done.
Great customer service. Loving the one stop shop, no fuss rental. Courteous, friendly, on point. A 10!
Excellent service, great work. Sophie and everyone I interacted with pleasant and cordial. My vehicle was in perfect condition and had been washed when I picked it up. Used you before and will use you again, as well as recommend to others.
Great job. Thank you Mr. Lynch and Frank.
They did a Wonderful job fixing my car and the turnaround time was So fast!!
Everyone was very nice and professional.
Outstanding customer service provided by Amber! Not only was she helpful with my questions, she spoke to the difficult insurance agent I was having to deal with regarding my rental car. Fortunately, my car was taken care of promptly and was repaired nicely.
The staff were very professional
I am actually not satisifed at all. I have a white sticky paste all over the side of my car and in all the creases . I had to spend almost an hour to try to remove it. When I called and mentioned the issue I was told to bring my car back. I live nearly 40 minutes from the shop. What would be nice is if the job was done right initially. I also had a rough patch on the quarter panel that was replaced that is not the correct color. The has cap is also damaged. I was also told that there were a few places on my front bumper and passenger side of my car not related to the orginal issue that "Abra would be happy to take care of" for me, that were not touched. I understand that they were not related to the original issue so I can't really say much, but you shouldn't have told me you would fix it if you had no intention of doing it. Overall, I would not come back, if I ever have the need again, I will go elsewhere.
I can't believe what a seamless process it was to get repairs done through your company, Travelers, and Enterprise. Great experience, keep it up!
Vehicle Make : Range Rover
The communication about the status of my vehicle was exceptional.When i picked up my vehicle the repair work was excellent.
I've used this ABRA branch three times in the last nine months. People like running into me. They do excellent work, the staff is very friendly and knowledgeable, they keep me informed of the progress on my vehicle on a daily basis and I couldn't ask for better service. It also helps that there is an Enterprise Auto Leasing in the same building so I can kill two birds with one stone. I will continue to use this company for any of my auto body needs.
World class service never experienced anything like that before. Just excellent from receptionist to car detailer all are a class act. Keep it up!!!! I almost want to get in another accident... KIDDING!!!! AM I? NO I AM!!
Vehicle Make : Mitsubishi
Excellent customer service, Jacob was awesome, regular updates, all questions answered
Everyone was very nice and very professional. I would definitely use ABRA again for any auto body needs. The work done was excellent. Thank you for the great experience!!
They got my car fixed very quickly, and it looks back to normal!!! I will use them again.
CMS Louis was amazing!! He kept me informed every step of the way with updates on my vehicle. Very professional!! My car looks great. Hope to not meet under the circumstances again, but definitely will refer. Thanks again!
Excellent service!! Kind people, kept me up to date, and fixed my car quickly.
Great body work. Car looks better than new! Also, all personnel were professional & great!
I was shocked at the price of the repairs. It was high.
Quick, professional, and the workmanship looks great!
Your team did a wonderful job. Communications was terrific and the final product was better than expected!! Keep up the great work.
I appreciate Sophie keeping me informed on the repairs to my car. Remarkable customer service!
Sophie was excellent. Very diligent and knowledgeable.
Very efficient and informative
You all did a awesome job. My hat is also off to Stan, who kept me posted daily on my car as it was being repaired and he also went the extra mile by cleaning my headlight cases for my lights. I was shocked when I got my car back. It looked like a brand new car straight off of the lot.
Your cutsey e-mails are really a waste of somebody's time.
Vehicle Make : Range Rover
Very very satisfied and very friendly people, Crystal and Stanely. Thanks for everything!
I will recommend people avoid Abra
We picked the car up, and drove it home. As far as we can tell everything is fine. Sophie was extremely polite, responsive, and knowledgeable.
You guys provided the best customer service I have experienced in Charlotte. I liked the "constant contact" via text, emails and phone calls. Everyone I dealt with there was friendly, helpful and professional. Thank you very much.
Great service. Kept us up to date as to status of our car daily during the repair .
I must say my experience with Lewis was awesome.I never had to call and check on my truck .Lewis stayed in touch with everyday either by email or a phone call.Everyday he inform me of my truck situation and what stage they were at with my truck.He is very professional and explains everything in detail.Thanks for everything and I am very satisfied with my truck.Great job!!!!
The follow up was superb, Louis did a great job keeping me up to date regarding my repairs. Thank you so much, my car looks brand new!
Very professional. Everyone cared that I had the best experience possible. I was very satisfied with the work completed to repair my vehicle and to my surprise my car was even detailed when I arrived to pick it up! Thanks to everyone at Abra, enterprise and the Traveler's concierge.
I am completely satisfied
Frank was awesome! Stayed I communication with me throughout and did a great job with my car.
I dropped the car Tuesday, but an estimate was not written until Friday. Maybe that's my carrier's fault, but I would have dropped the car Friday if I would have known.
Jacob did a great job of keeping me updated throughout the repairs. The repairs look good!
You made a difficult situation easy to get through
Excellent job very well done! I felt very passionate as everyone made me feel like the number one customer by keeping me abreast of every detail to my vehicle. Excellent customer service over and beyond of Crystal, Stan and Frank! My car looked fabulous after completion better than when I purchased it. Thanks again for a job very well done!
There were a lot of positives! The daily email updates are awesome! The ease of working together with Geico andyouguys was flawless! Shop is very clean and professional. Price was good! My issue is: a job that was supposed to take just a few days, took 8 days! That's too long!
You guys were awesome! Loved the customer care from the adjusters and the rental car department. It was a simple step process and I was in and out. I also appreciated the text messages as my vehicle was getting taken care of. Thanks to all of you!
Everyone I was in contact did an excellent job! Couldn't have asked for it to be any easier
I really appreciate a job well done.in the time frame. Thank you all.
I particularly appreciated the regular text updates from Frank. He did a great job keeping me ousted in progress. Kudos as well to yiyf two front desk representatives, always so pleasant and very well informed of my car's status.
Sophie was great .. Unbelievable give her a raise .. She made sure I was happy with this repair because of my Pearl white paint .. Excellent job excellent service .Hope I don't need your service but if I do this is the auto body shop to use
2 revets were left out of the left rear wheel well.
Other than that, we were satisfied with the service and quality of the work
Everyone was very easy to work with and polite. I really like the text updates.
Frank was very nice and kept me in the loop. A staffs member broke an item in my car and Frank will be replacing it. The ladies in front desk need to be friendly. No smiles, maybe because it was close to 6 pm and they were tiered and ready to go home.
My husband is not happy with the paint stripe that is on the black trim that should not be there.
this is not the first time you did work for me and every job you did was perfect.
Frank did an awesome job of explaining thing and being flexible with my schedule
After moving to the Charlotte area I had no idea on where to go as I pretty much through a dart at local body shops. I have to say "wow"!!! wilburn (Abra) has been by far the best experience ever. From the front of the house staff to the techs whom worked on my vehicle, and Sophe whom took her eye for
Detail prior to delivering my vehicle back. Great job everyone, as much as I hope I will never have to return, I definitely will if the time calls for such a repair ????????????
Communication and repair were both very good. The rental car company you team with is terrible.
I had a really wonderful experience with Abra and I would recommend them to anyone.
It took to long, picked up noticed painted over damage to passengers fender drove home noticed overspray on passenger door with tape marks I brought it back employee tried to buff it out looks better but left huge dull round circle on door to be honest I think it's not a very good job. Paint or the supposed I buffed the entire door looks like orange peel. I repair furniture respray every day I expect higher quality than received.
Excellent job! I was under a time restraint and you guys worked with me. Thanks
We (unfortunately) had to make two visits within a few weeks to ABRA. We had the opportunity to go elsewhere for our second, but didn't want to leave our car to anyone else after our first experience with the team on S Tryon in Charlotte, NC. From the ladies at the front, our estimator who informed us/kept us in the loop, to the techs who handled the repairs - we are greatly satisfied!! We felt comfortable leaving our car in their hands and knowing they would treat us and our vehicle well, addressing any concerns we had along the way. I would highly recommend ABRA to any of our loved ones in the instance that they themselves need work done to their car!
Thank you for fixing my truck and I am very satisfied with the service.
The car looks great the job was professional and the car was meticulously cleaned. Very Pleased
Vehicle Make : Volkswagen
Sophie was amazing! She talked to me not at me about all the particulars before and after the repair. On top of that she powered through a confusing issue about the payment issued by my insurance company. She had go through five different people on the end of the phone to finally get it straightened out! Thank you so much, Sophie! My baby looks fantastic!
Job was done "fast and furious" i like that. Perfect finish. And the staff are super good. :)
Have always had GREAT service here!
Great job. Sophie was totally professional and stayed late to allow me to pick up my car. I like the pics of the repair in progress you sent.
Great service felt like they cared
Yes I am very satisfied the job you guys did on my car tank you
I was very satisfied with the repair on my Toyota. Thanks for washing the car. ABRA Auto Body Glass you are the Best..
Ove been a customer several times and have ALWAYS been very satisfied with the service. Anytime o need auto repairs I will use Abra.
Car looks pretty good and your staff if very courteous.
I do not need a phone call, I feel this information is sufficient. I did not like the lack of communication between myself and the person on my case. I like the email updates however they are very vague and I would rather have a person contact me with updates. I feel that the customer service side of things lack from that. As far as my car being repaired I do not have any major issues with this and I feel they did the job that needed to be done. Work on the overall communication and it will be a much better place.
Vehicle Make : Mitsubishi
The job was well done. It exceeded my expectations. I appreciate all the hard work that your company has done
I appreciate that you guys stayed in contact with me throughout the whole process and the end result was totally satisfying my car looks like new. Thank you
I really appreciate you guys having my car ready before the completion date! It is also AWESOME that it is complete and I have no complaints about the work!! My car looks brand new!!
Great repairs and fast service
Sophie took great care of me and did a nice job of keeping me informed. Car repair looks GREAT!
The customer service was extraordinary! Service satisfied all the car's needs, and was super clean when I picked it up!!
The repair was done quickly and looked great.
First class service. Sophie is awesome.
Great service got my car back quick and fast..!
Jacob did a great job. Would use again
Great experience from start to finish. Very pleased.
Your company is so organized and you have your act together it was a pleasure meeting all of you keep up the great work Thank you for working on my car and making me happy again your work is unbelievable I can't thank you enough
Your facility is very organized and professional Your front desk is very friendly and knowledgable. Amber is excellent and Frank represents your company very well. Your Enterprise associates are excellent. Kudos to your company! Will come back soon, well maybe not. No more car issues for me I hope.
The treatment I received from ABRA was above and beyond what I expected. Stan was great keeping me updated on the progress of my ford. I would most definitely recommend you guys and would bring my car there for repairs
Professional, courteous and timely.
Would highly recommend.
Auto was repaired well.
They did a great job on my vehicle..... It look very good..... A very great job....