Thanks for being so kind and working with me as for the hours I had to work with picking up my vehicle
X THE Staff was very nice and helpful
Justin Lane Did an amazing job on my BMW!
He Explained what I had in My Geico Folder.
After receiving my car I realized that it has a new scratch on the side mirror that I noticed as I was leaving. I didn't mention it because I was running late for work and based on my interactions I'm almost positive that someone would've challenged if that scratch was there prior so I didn't bother wasting my time. I also had my other vehicle towed to the shop to have the front bumper worked on after already speaking with your front desk in person and verifying that I could have my vehicle towed and worked on since it wasn't running. While I was at work without cell service one of your employees (Stan I believe) was there to greet the tow truck driver and he said you won't work on cars not running and had the vehicle towed back to the original shop I had it towed from without my knowledge! When I called Stan he made it seem like it was no big deal, but if one of my employees turned away business I would fire them, especially if the customer confirmed with your front desk that it could be done. Stan also asked how he would move the car if it wasn't running, and I guess in 2017 people are above using good old fashion muscle and pushing the vehicle, which is pure laziness because he just didn't want to deal with it so he threw away 500-****,500 worth of business (insanity to me, and again I'd fire one of my employees if they treated one of my customers like that). On top of that I was charged roughly 500 for PDR after hail damage for about 20 or so dents. I then asked for a quote on two door dings that I had which were larger size dents, but was quoted 800 for two dents vs less than 500 for 20 dents. I felt like your employees tried to take full advantage of me with this quote and their response to why it was so high is because the PDR guy has the upper hand and you have to mark up the price. Well if you're a company who claims to do PDR then why do you have someone else come in and do it? I'll just cut you out as the middle man and not get charged a ridiculous amount. I had work done by Wilburn prior to this becoming Abra and was very excited for a better experience this time around but am very unimpressed. I tried to give you more business with my second BMW but you sent it away and tried to rip me off with the door dents which I didn't appreciate. I won't be returning to give you further business, and since the above letter says you will be contacting me, if I don't hear back from someone via a phone call not a voicemail when I'm at work, I'll be writing multiple reviews about my experience detailed above. I look forward to you call. Best time to reach me is between 10am and 11:30am. ****-****-xxxx.
Excellent service and the repairs made my car look new again. Can't even tell the car was damaged. I couldn't be happier. THANKS!
One of the best overall customer service experiences I have ever had. Frank Francis, the CSM is and was superb. Can not say enough great things about him. Ashley at the counter also was stupendous. Wish I knew all the names ofvtechs who worked on car as their work was exceptional. I can not thank them enough for their customer service and workmanship.
Unbelievable.. took my car in on Tuesday ... got my car back on Friday ... everyone I dealt with was FANTASTIC!!! Thank you ...
Excellent service!! Great job everyone
I appreciate that Abra auto body&glass delivered as promise . I will definitely use themy in the future and I'll recommend them to my friends
They all are great there I was treated like they really cared about me and my car.best service I have ever experienced.from the lady's at the desk to all three of the men that exam my car,Justin I think his name was and the other two men.YOU GUY'S ROCK
The entire staff at ABRA was friendly, helpful and very professional. I was pleased with the service I received.
Only thing I did not like was all the calls especially since I had already talk to someone a day before those calls should be made by one person a related to the rest
I am more than satisfied with the experience! I definitely left my car in great hands! From the customer service to Justin(auto adjuster ) to Enterprise rep and last but not least the CSM Conner! Thanks and I I will recommend your establishment in the future!
very appreciative of Duke! helping me out with last minute change of plans. thank you kindly
Great job, speedy repair. Very satisfied
The entire staff was friendly, extremely polite and knowledgeable. You can tell that they love and enjoy working at ABRA. I love the update emails and the quick service. My car looks like new! Your technicians are amazing!
Justin was very professional throughout this process. He kept me posted step by step. Than8you for making a not so great moment relaxing. You guys rock!!
Amora was super patient and super knowledgeable! She made sure the job was done and done right. She exemplified excellent customer service!
Everyone was very courteous, professional, and helpful all the way through the replacement of the sun roof. Frank kept us updated and to the progress of the work. The new sun roof work perfectly and the car was spotless when we picked it up. Great Job.
Your customer service is very good and I really appreciate you keeping me informed of the progress being made while my car was in your shop.
My Ridgeline came out great!
Thank you Amoira....
Best experience I have ever had at a body shop, dealership, repair shop, or any other automobile business ever! Kudos and accolades to all the staff!
Fast and friendly. Kept informed with timely updates. Received parts fast and repairs are very quick. Always available for question. Honest quotes. Answered all my questions. Enterprise car rental in building for fast rentals. The best thing is your car is delivered freshly washed that included a watery wax. I mention some very small surface scratches by doors and they were gone. The only sad l
thing is that you only get to deal with this 5 star place is when you wreck your car! But they make you feel so much better! Love the place! A
Service was excellent. I couldn't be happier with how the process went. They were great. Thank you !
The claim process was very convenient and simple.
Excellent customer service. Outstanding job of keeping me informed. Definitely would recommend to others.
Excellent fast and courteous service!
Top notch service throughout the entire process. I wouldn't hesitate at all to come back again.
Team did a great job of keeping me up to date.
Job was done sooner than we expected.
Went the extra mile to help with certain questions
Awesome staff and customer service. I will highly recommend ABRA.
Connor was AMAZING to work with as Justin with Geico. They kept in constant contact with me and was explained all of the work done to my car! I'm thankful for both of them as they made the process painless!
Great customer service...I received phone calls daily about the status of my vehicle and was always informed of any parts tht may have to be ordered..
The women at the front desk were very helpful as well..overall my experience with this company was great...definitely would recommend to a friend
I honestly could not have had a better experience than the one I received from Stan and his team. Truly exceptional customer service.
Everyone at ABRA was so very kind and caring. I was still very shaken and upset from my accident. They were able to make me feel better. My car was fixed so quickly too. It looks brand new. I couldn't be happier with the crew there. Thank you all for making a bad day so much better.
Vehicle Make : Volkswagen
Everyone was very nice and pleasant to deal with.
These guys are thorough! Did a great job om my Dodge Challenger. Kept me informed through the whole process!!!
My overall customer service experience was fine, but this is the second time I've had work done at this location that wasn't acceptable, when first delivered to me. It seems like there are some quality control issues at this location. I'm not sure if they are rushing the cars through, or what, but something is lacking. I won't return to this location and would not recommend their services to anyone.
Absolutely wonderful!!!! Exceeded my expectations!!
I would like to thank everyone involved on getting my truck back to me in a very timely manner, it looks great. I would also like to say everyone I came in contact with there were very helpful and courteous and also kept me in the loop on how the progress was coming along on it, thanks again
Customer Service was timely and courteous.
This was the best auto repair customer service that I have ever experienced.
The repair was completed much faster than expected and looked fantastic.
Thank you so much!
I was very impress with the employee and ABRA
Stan was a pleasure to work with. He made sure that he kept me up to date on the whole process. The repair work was done very quickly as well. Very satisfied
Loved the staff and love how my car looks! Thanks for everything!
My trunk makes a loud pop when I open it! This needs to be corrected!
Fast and I was kept informed. Thanks
They were very hands on and went right to work on my car. Helped me with every step to understand.
Good job work done on time and I was kept up to date with work being done thanks
Car looked absolutely fantastic
The repairs to our truck were very well done. Your communication through the entire process was spot on. Not once did we have to follow up to see what the progress of the repairs were. Awesome job!
To add...our rental had less than a ****/4 tank gas and the windshield was dirty and hard to see out of during sunset. The less than ****/4 tank gas was acknowledged and we were instructed to return it at that same level...but we all know that's a poor business practice, as we had to fill the tank to use the vehicle for the week and when we returned it it was well over the level of when we rented.
After a month of having my car ABRA called to tell me my car was ready for pickup. When I showed up the car was brought out and 4 deep scratches were on the car that weren't there before (it's a three month old car). It is completely unacceptable that I take my car in for repairs from a USAA preferred repair shop for it to be handed to me like it was. I am working with Jacob now for them to fix it. I will not choose ABRA the next time I need a repair.
Great customer service! Thank you!
CRYSTAL DAVID and the enterprise team were great" lighting in a bottle.".
Jacob Bell was great! He always replied in a prompt manner and kept me informed. Highly recommend ABRA to friends and family
Very professional and courteous throughout the whole experience
Jacob Bell did a wonderful job. He was so kind and helpful and kept me updated along the way!
Great job! Thanks for cleaning up my car and for a very professional experience. I will recommend you to all friends and family thank you!!
I had an awesome experience with everyone. The group of professionals and well experienced people who work in ABRA made this transition very smooth and , completely, free from stress. When I turned in my car they had the rental car ready for me and My car was ready by the next day . Thanks to everyone in ABRA who helped me and had my car fixed in no time.
Great work and great customer service.
Best service I have ever received and amazingly fast turn around.
Went to pick the car up and there were some areas needing correction. I rented another car from Enterprise and left my car for further work.
All the job were excelente ....... thank you very much
I'm glad we brought our vehicle to your shop,making a bad situation (the crash) into a good situation (car beautiful again). Shawn and Chet were both awesome to deal with. They were professional and kept us informed thru out the entire process.
It was quick and I had excellent service
Everyone was Fantastic!!!!
I will use Abra anytime that an incident arise that call for repairs and I will recommend them to friends an family.
Chet was absolutely incredible during the process of repairing my vehicle. He kept us informed of what was going on, got it done quickly, even watched my baby in the office while I moved things out of rental car. He is incredible and my husband and I appreciate his professionalism and we love how the vehicle looks! Great job!
Your staff member did exactly what he said he would do. Good customer experience.
Your communication every day was fantastic and you all worked very hard to have the car ready in the requested time
Excellent service all around
Being from out of state the daily text message updates were wonderful as well as follow up from the geico rep. I didn't think a car accident where repairs were needed could have been such a wonderful experience with ABRA. You provide excellent customer service and all your staff was more than friendly. Thanks again????????
Thanks for the good communication.
It was an awesome experience!! Shaun met me for the adjusting part, then Xhet met me to explain the repairing part, then Shaun took me to the enterprise area to pick up my rental. I received text messages every morning with the progress of my car repair and Chet called every day too. I was beyond empressed!! Shaun and Chet worked so well together and not one thing could be improved upon. Just keep up that great professional and personal touch plan and you will become (if not already) the best car repair service in Charlotte and beyond!! Not to mention the front staff.... Tylisha was so welcoming, pleasant, kind and professional in the best way.... my experience was amazing from the minute I walked in the door. Also, Cara at enterprise was really good too, and she gave me a fully loaded Fors Edge to drive!! I was totally spoiled!! Fantastic experience everybody!!!!! Could not thank you enough!!
My ABRA experience was excellent! My truck was repaired and cleaned both inside and out! Almost felt like a new car! Thanks ABRA
It was nice being up daily. They got my car back to me early????. Nice people when you walk in.
Excellent customer service
The geico representative was extremely friendly and helpful. The two women working for enterprise were very nice as well. The repair was extremely fast. My damage was completely taken care of.
The car looks terrific. Customer service was outstanding.
Chet did a great job communicating with me the whole time my car was in the shop. Everyone I met at this location went out of there way to make sure I was happy.
This was my first time with Abra and everyone was very kind to me. Customer service was awesome! I was in and out with no problems! Thanks for everything!!!
I was updating through the whole process!
Frank Francis did and awesome job explaining the process and following through on the actual work. You guys run a good business!
They always take care you and make sure you are up to speed on everything. Good job!
Great experience. Did a great job providing status. Did a great job. Also everyone was nice and friendly. Recommend to all my friends and family. Job well done. Thank you.
This is the 2nd time I have used this location for body work and my experiences there have both been positive. The work is excellent and customer service is exceptional. The entire team goes out of their way to make the car repair experience as painless as possible:). Thank you so much.
Great job...great communication
I was very impressed with the step by step text on the progress of my car.
Great job, friendly , returned the car spotless.
Even though the repair took a little longer than expected, I really appreciated the communication and the updates from Crystal throughout the process. Top notch service!
You guys did a great job. Jacob was very professional and accomodating throughout the entire process.
Everyone was great! Chet was gracious and helpful and made the whole process a breeze. Thanks Abra team!
The staff at the shop were nothing but fantastic. They explained everything they were going to do and the timeframe. It was a great experience.
ABRA is great- friendly, professional and fast! I have gotten repairs at this location multiple times and I am always 100% satisfied.
Everything was done professionally and looks great. Had updates throughout my whole experience on my vehicle status. People were friendly and professional. I would recommend to anyone needing vehicle body repair.
Frank was amazing! Most seamless auto body experience I've ever had! Thank you so much for everything!
Kept us informed about the situation and did a great job in a timely manner.
Very professional. Great at keeping us updated on our vehicle with progress reports. Will refer others to your business .
The staff at ABRA was friendly and professional. The text updates were very helpful. Great customer service! Thank you.
Wonderful experience. Everyone was very helpful from start to finished. I loved having the updates. Ms. Bird was wonderful. Thank you.
Stan was awesome!! Took care of us!!
The receptionist was very pleasant and helpful
The repair looks great. Very pleased with
The whole process!!
I had a great experience from beginning to end. I would definitely recommend using this location, to others. Chet was amazing and kept me in the loop, throughout the entire process.
I like how quickly they got my car in&out of the shop.It was repaired nicly&they even vacuumed it out for me...thx guys????
Awesome communication and great people
Frank went above and beyond with his customer service, and should be commended on such excellent service.
Very impressed with staff at Abra and satisfied with the body work done on the Camry, it's pretty again! Great group of people under one roof!
They were very fast and courteous
Amber started as the contact wirh Abra when i brought the truck in for the estimate. She isn't very friendly and she did not upload the estimate to Erie insurance system. Amora was the contact when i brought the truck in for repair. She was very friendly and kept me updated on the progress of the repair.
It was a easy and fast process, I was informed every step of the way.
Fantastic service on every level. Stan was great. Will work with again and recommend to friends.
I am having a problem with one of the repairs your shop did.
Vehicle Make : Volkswagen
Wonderful service. The regular text updates made it very easy to wait for the repairs. We felt informed, and that the best was being done for our vehicle.
Great service provided by Chad from ABRA. also, he kept me updated on daily basis about my car and what they are working on. I really like there service.
I appreciate the work you all did...thank you for f
for being professional
I WAS VERY SATISFIED WITH EVERY PHASE OF THE REPAIRS ON MY VEHICLE. I WAS ESPECIALLY SATISFIED WITH THE COMMUINICATION KEEPIING ME ADVISED OF EACH PHASE OF THE REPAIR. THANK YOU !!!
Kept me informed as to progress and all details of work. Car returned clean an d all repairs completed. Amanda Bird is an exceptional rep, professional in every sense. Hopefully I will not have to return, but Abraham would be my choice.
Excellent service and communication!
Everyone was very kind and helpful, always keeping me updated on the status of my Jeep!
Exceptional work and customer service from the time I entered the door, until the time I drove away in my repaired vehicle. They maintained contact through regular updates. I'd definitely refer their services.
Everyone with whom I came in contact was professional and knowledgeable.
fast awrvux . great employees. live this place.
Everything went as scheduled. Underpriced over delivered. I day ahead of originally planned. Great job. Thanx
When Abra was done with the repairs of my car. It look like I just bought it new off the lot. I'm impressed!
It looks like new. Thanks. Also thought it was so.nice to get regular texts telling me the progress being made. Good service. Thsnks
Everyone was so polite!!! Wonderful experience!
There was damage on my new bumper. It's being fixed. I'll be satisfied once I have my car.
Thank you for the amazing experience. No one wants to have to take their car into a body shop, however you made the experience better than expected.
Amber was great to work with and so is David ... They kept us informed & updated & informed on the progress of the car... Amber also kept it a extra day because she wasn't satisfied in the way it looked.. Car looks great & greatly appreciated the work that was done...
Got good communication, car looked flawless, excellent customer service.
My car looks awesome, and I'm extremely happy with the repairs!
Lisa was new but did a very good job. Stan ensured my truck came out of your shop perfect!!!
Kept me up to date every day! Very friendly and great customer service!!!
There was an entire day I could not get a human to give me an update on the expected completion date for my car. And my husband went to pick it up this afternoon & they forgot to put the stripe back on the side of my car. Now I will have to be inconvenienced again to get it done correctly. I'm a stay at home mom with 3 kids under the age of 5 so nothing is easy ????
Very helpful and friendly!
I trusted my rep, Stan, in stating Abra provides same quality service as under former co name, Wilburn, & that only the name changed. As a satisfied customer of Wilburn, I stepped out on faith & Stan's assurance. I AM ****,000% (beyond 100%) SATISFIED w/ALL SERVICES PROVIDED & WILL USE ABRA IN THE FUTURE AS WELL AS REFER OTHERS, if asked. U need more reps as professional as Stan. THANKS FOR A SUPERB JOB WELL DONE IN VERY REASONABLE TIME PERIOD (7-8 days). MAY GOD BLESS U ALL!!!
EVERYONE was very kind and generous keep up the good job
Frank was awesome and everything is great!!!
ABRA was awesome! Lewis (little black guy) was very thorough in following up with us and keeping us informed of the progress. Would recommend you to friends! The only problem was getting our rental car!!! GEICO said one would be waiting for us, but it wasn't! We were not happy about that. The van looks great! Beautiful job!!!
Stan took great care of me. The truck looks great.
Stan was Fantastic. He was very empathetic my circumstances. He also assured me that he would take great care of my car and fix it as though it has not been an accident and it looks like a brand new car. Want to thanks Stan in the Charlotte North Carolina location on South Tryon Street he's the best
Might have more work done in the future thanks
FRANK was awesome! I was kept aware of the progress of my car...all of the workers at ABBA were professional and polite! I would not hesitate to use you again!!!
They did an excellent job
Everyone was friendly, prompt and courteous. I got my car back with all repairs finished before the estimated date! Love the text updates, too. If I need repairs, I'll be back for sure!
I was thoroughly satisfied with the work done on my car. No long wait and zCrystal was most helpful.
It was awesome thank you.
Vehicle Make : Mini Cooper
The repairs that you done on my vehicle looks like a brand new car. Thank you
Thank you for the excellent work on Jan's CTS... You have been professional in every way.... Dave Hinely
I waited several weeks for my car repair just so I could get the work done on my 2013 Honda Accord at this location. Excellent customer service & follow up.
Everyone was kind and courteous from beginning to ebdmy car looks new. Stan was exceptionally great.
Fantastic experience! Thank you so much!!!
I appreciate being kept up to date on everything that was happening with my car. The service was done in a timely fashion and I was extremely pleased with the workmanship.
It took way longer than I was told. I understand that the reason was a part had to be replaced instead of repaired but the time extended more than once. When I picked it up today there is still a "bubble" in the paint that I need to come back to have fixed.
Communication could have been better and it seemed to take a long time to get my car back. I had to have a rental for two full weeks.
Everybody was good to work with. The work done was excellent. I highly recommend A bra.
The staff was upbeat, very good customer service. They communicated effectively. They showed personal interest on making me a satisfied customer! Well done Abra!
I have always trusted Wilburn (Abra) to repair my vehicles. They are extremely courteous and professional and always repair my vehicles in a timely manner. The repairs are absolutely perfect and I've never had a problem any time that I've ever brought my vehicle to them.
Repairs look awesome! Good, friendly service and updates as well. Process was very easy!!
Very pleasant experience!
Fast courthouse service. Customers are well informed step by step. Thank you!
Good paint match . Car overall checked out fine - after I personally cleaned the vehicle inside and out.
Having a detailer on site - after the job was completed would have been a really nice service.
Overall, satisfied with the project.
Everything was great except I left missing a small part. I specifically pointed out to the Geico assessor and service manager that I was missing a rubber stopper in ny trunk & they said it woud be replaced. I left without checking and when I did check I noticed it wasn't there, so I had to call. They said they have to order it & will call me when it gets in. It's disappointing that my car was there for 8 days and sat awaiting the rim repair guys for at least a full day or day and a half, and yet I have to make another trip back to go and get it. Regardless, everyone was beyond professional & very easy to work with once I was able to get my car in for assessment.
Nick did an excellent job at keeping me informed on the status of the repair. Very satisfied with the service.
Perfect service and great workmanship.
Everyone was helpful and informative Frank was the best
Great job on the car and loved being kept in the loop as it progressed.
Very professional but genuinely caring, adressing concerns without sounding annoyed.
I have found the fuel system has a vapor leak caused from the collision. The EVAC fuel canister has a vapor leak causing the warning light to come on.
Frank was great. Car looks perfect
There is something rattling. It might be the license plate not sure.
This is the second time I've used ABRA (Wilburn) and their work is impeccable. They have a lifetime customer.
Shaun from Geico was great!
Thank you for the follow up Shaun and keep up the great work
Professional and timely! I will definitely recommend to my family and friends!
There was **** on the front of the car and in the edge and in the engine area but it was removed for us before we left. Otherwise just a great job done. Thank you! I will recommend your company to others but I pray I never ever have another accident again.
I would like to commend the receptionists for their warm and loving greetings each time of my visit. I was well pleased with the final repairs.