The communication was great! The original expectation was set and they were able to take the truck in sooner and had it fixed very quickly! Thank you for getting us back on the road quickly!!
Thank you for your speedy repairs and awesome customer service and text updates.
What a wonderful job you folks did on the repair of the Subaru, looks like new.
Thank you for sending me E-mails with the updates. Also the mini cleaning inside the car.
I very much appreciated both the excellent work and the emailed updates.
Intake and exit were very smooth and efficient and the job was well done.
My car looks great! Thank you
I asked to be given feedback and kept up to date because I had a personal commitment which made the repairs time sensitive. I called to ask about the status of my repairs and was promised a call back. I NEVER got that call. Everything looks okay at this point. We shall see. I am pleased that the repairs were done in a timely fashion, but I was not called when my parts were on site. The repairs could have begun two days earlier if I had been informed as soon as the parts were on site.
Jim Dunton is a top-knot have professional and instilled confidence that the body work would be done complete and to my satisfaction. I would choose to use Downeast again without hesitation.
Great experience with Downeast. Jim (estimator) was a good guy and answered all my questions. Front end looks like it did when it was new! I appreciate the attention to detail folks, thanks!
Jim Dunton was great to work with. He is a real asset there. He made it all less stressful. Emily and Michelle, who called me with updates, were helpful, too. Thanks to all.
We were very satisfied and happy with the customer service and repairs of our vehicle. Great job!!! Well done!!! Thank you
My daughter had to get her beloved jeep repaired for the first time yesterday, and your team did a wonderful job of the repair, and in making the overall experience very pleasant for her. Thank you very much!
Jim was very knowledgable, friendly, and helpful with good follow up.
Thanks for making the process so easy!
Vehicle Make : Volkswagen
The whole Team was kind and courteous from the first call to the time I picked up my car. I was impressed with how fast you got started on my car and how you kept me up to speed with your progress. I truly appreciate the high level of professionalism displayed by your team. Thank you for being there when we needed you. Happy holidays.
The Hansen family.
Tom provides excellent customer service.