Great communication throughout the repair process, quick and timely repairs, and excellent work on the car. Thank you!
Vehicle Make : Mercedes Benz
I was very impress with keeping me updated on my car and everything else thank you
The body work is great, just like new. But the customer service was not good. Glen **** was the person I delt with for my repairs, I did not receive an eta even though I asked. I did receive an eta from my insurance company. The car was dropped off the 7th of January and the eta given to the insurance company was the 29th of the same month. I called glen on the 28th to make sure the car would be done by the 29th, I was told the car would be done by noon of the 29th. I did not have a rental so I paid an Uber to pick up my car. The car was not done and was told by the receptionist that no one there could tell me when the car would be done. Glen texted me the next afternoon that the car was finished. I was also texted the next morning the car was done and to call him for time of pick up. I paid for another ride to pick up the car, while in route I was called by glen and was told that a part was still waiting to be put on the car. I told glen that I did not have a rental and was depending on rides and that I was told the car would be done by noon of the 29th. He then asked me who told me that, I replied “you did glen “, he then said” oh yes I did “. The work done on the car was great but if given a choice of body work companies again I would choose someone else. Also glen did not apologize once.
They were very nice and answered all my questions and concerns.
Customer Service was great and the process was very smooth and easy. I just dropped my car off and didn’t have to do anything until I was informed to come pick it up. Pant job and body work looks good as new
A great thank you for Glen daily updates on my car repair status.
Quick fast and super efficient. Loved the quality and care
Faster than I expected and excellent work! They even cleaned my car! Very happy with service from start to finish.
Repair was done very quickly. Damaged area was completely returned to "like new". Thank guys!!
They did a good job and communicated well.
The work was completed on time with excellent results.
Repair was perfect and completed is a surprisingly short time. Very happy.
This is not the first time that I have used Abra, as you see I came back.i am very satisfied all around. I was so happy that you guys was one of the companies that the Insurance company that I'm dealing with had you all on thier list of recommendations for thier repair shops. I will highly recommend you guys to anybody that I know that needs any auto body work done.
Awesome people friendly 100% satisfied with all!!!! Thank you very much!!$
I am absolutely impressed by your level of service. I have never been in a car accident in 31 years with a license. You all handled this situation very efficiency and professionally. Thank you so much for making my first experience WONDERFUL. Yeah, I know it sounds weird...
Really awesome and professional team. Everyone was so helpful from start to finish and made my stressful situation not so stressful.
Thank you Crystal for taking the time to really help me during this time. I appreciate your hard work and dedication to customer service.