****. Set up appointment for appraisal promptly
2. Followed through with appointment for repairs
3. Communicated every step of the way
4. Completed work on the date promised
5. Car was cleaned inside out and the repairs were well done
Nice work and very timely
Fantastis job. My score is a 20!
I liked the daily communications via email or text messaging relaying the status of my car. Ken **** and Sarah were great to work with.
Car had to be sent back for repairs. Mechanic overcharged for services.
Great customer service experience. .The manager and front desk both were super helpful. also received daily updates which was good
They kept me informed about the progress and eventual standstill.. Very good guys workin there! SARA & MITCH were awesome !! I would DEFINITELY Recommend them !
wonderful service and kept me updated on my car.I was very impressed with thier courtesy when i picked the car up.
The job was done on time and they kept me informed about everything that was going on through the process.
Thanks for a great job !!!
Very helpful and made the process easy.
Sara checked me in, and she was very pleasant and efficient while Mitch was my main contact he help make the experience a total dream I could not have asked for a better to work on my car good job
The service was great and everyone was kind and professional.
Vehicle Make : Mitsubishi
My car looks like new! Love the service and professionalism at this location! Will definitely return if I have to get my car fixed again.
Everyone at ABRA Auto Body, from the minute I walked through the door, was courteous, respectful, friendly and conscientious. The quality of their wok is excellent and they were very good about keeping in touch with me about the progress of my car. I loved their comical texts! I am very pleased with my experience with ABRA.
Ken was very professional and friendly. I was comfortable leaving my car with him. He kept me informed everyday about the process of my car. Thank you.
Mitch , Ken & Sarah were great !
Ken was awesome. Thank you for your support and professionalism.
Vehicle Make : Mitsubishi
I am very satisfied. You did a good job. Thank you so much ch Abra. Keep up the good work. Thank you for taking care of my Mitsubishi. She's happy ????.
Vehicle Make : Volkswagen
Excellent service and they made the whole process effortless!
Ken was very helpful I gave him my vehicle and he handled everything even took care of my rental. Great customer service.
The main contact I had at ABRA was great ! He did a great job updating me and my car looks great !
Ken and Sarah were great and timely. They always kept me updated.
My car looks better than it did before! Thank you for everything, including washing and cleaning it out for me. I was so excited when I got her back! You all are the best!
The general manager Mitch was very patient and kept in constant contact with me
I appreciate the excellent service and work
done on my Mercedes and especially the courtesy
shown to me....(old lady). Thanks a million.
Excellent repair work. Appreciated the daily updates. Car looks as good as new!
Friendly service, the work looks great, finished within the time estimate. Cannot think of any way they could have done better, will certainly keep this shop at the top of my list for future work and will feel comfortable recommending them to friends and family.
My car looks great!!! Thanks
The drop off process, getting a rental vehicle, and the frequent updates via text made me feel very comfortable throughout the whole process. The customer service was excellent. And the repairs look awesome! We will definitely recommend this shop to family and friends!
I appreciated all of the updates while my car was being worked on. The staff was friendly and professional. While having a damaged car isn't the best news they made it as pleasant as possible.
Great work in a timely manner
Text updates were helpful. Staff courteous and professional; exceeded expectations by also cleaning and vacuuming. The residual glue from tape that had been on my window was even cleaned off which was particularly nice; I'd been putting that off. I wasn't thrilled with the location on Albemarle. It's difficult to get to.
Nice dudes. Easy to get taken care of. Wish I could have gotten scheduled quicker.
Always a pleasure when dealing with the staff in every aspect. Thanks for a job well done on my car.
Awesome job, even though there was a misunderstanding. Thanks guys!
The service was excellent.
Abra sent me text messages letting me know how the work on my car was going. If I had any questions they were there to answer. Good customer service, my car looks great again
Thank you for fixing my car , it's looks like a new car
Staff was extremely helpful and keptme informed each step. I would recommend them to anyone!
Great service and total satisfaction. I would recommend to everyone in future .
I did not expect for my car to look as if though nothing had happened to it :) my car was clean and vacuumed on the inside which was a surprise. The customer service and communication about my vehicle while it was being repaired was great as well! Thank you ABRA!
A) I don't have my car back so I don't know why you would send a end-of-job survey, B) ABRA has had my car for 32 days and counting for a job which I was told would take 4 days, C) you really should call the shop and learn more about my experience. Finally, I remain optimistic that the car will be - eventually - done and done correctly for the correct cost.
Your text messages on the status of my repair were great.
Keep up the good work!!!! Thanks!
It was a pleasure to have my car repaired at Abra. Everyone was very helpful and answered all my guestions . The repair was done perfectly. I would recommend them . Thank you Deborah C
Very happy with my experience with Abra auto Body &glass, wouldn't change a thing, text,telephone calls with keeping me informed was very much appreciated. Thank for doing such a great job.
Yes and thank you so much
I couldn't be happier with the results. My truck is beautiful again.
Great Job. Keep up the good work.
Casey did a super job and so did everyone else. Thanks
Casey kept me informed every day with the status of the repairs. I got my Smart for Two back in 9 days. It was a great experience working with Abra Auto Body and Glass!
My car was ready quickly and looks great. I will recommend this shop! Thank you!
Vehicle Make : Mitsubishi
Quick...friendly...professional...text reminders. ...wonderful service
Timely, clean upon return, regular updates, professional
No comments. Everything was fine
The work was done great and in a timely manner. Would definitely recommend this body shop to anyone. I would give this body shop 10!!!!
They did a fantastic job on my dodge. Thanks Abra
The team did a wonderful job in my Honda
The repairs looked as if work was done to the vehicle. The parts didn't pop back into place giving it a perfect finish and right by the left light the paint wasn't smooth. Hopefully when I come across second time the vehicle will look as if there was no repairs done.
Left a coffee cup. It that is ok.
I was absolutely satisfied with everything. I was informed every day about what was going on with my car which i greatly appreciated. Not only was it done fast, but the entire inside and out were cleaned so well. Definitely didnt expect that but thank you very much
I loved when I would call and tell only my name and everyone I interacted with knew exactly which car/situation was mine. I felt like a person instead of a number. The whole experience was very smooth, quick and stress free. I've dealt with Wilburn in the past (close to ten years ago) and didn't have a great experience but this rebuilt my trust in Wilburn/ABRA. I would definitely use ABRAs service in the future!
Linda And Sara have been great since day one! They're both very knowledgeable of the repair process. They professionally contacted me via texts, emails, and calls at daily basis. They sit up my rental by the time I got there for dropping off my vehicle and everything went super! The body repair job was done awesomely! Linda and Sarah will be ther reason I'll recommend friends and family!
Thank you for the great job you've done!
Best to all,
Loved the communication. Friendly and convenient
Took much longer than expected, but staff was extremely nice and accommodating.
Job well done. Extremely satisfied with the repair that was done to the bumper of our car. Very professional establishment. Can't thank you enough for the superior service that was provided.
I really appreciated the daily updates via phone; it gives people confidence that they are being taken care of. The daily texts letting me know how happy my car was were funny, and I suspect young people in particular enjoy the interaction.
I really had a great experience working with ABRA Auto Body & Glass. Everyone was very friendly and professional! I really appreciated the daily updates about my car, sometimes twice a day. I would highly recommend them to anyone! Thanks again!
Abra did an excellent job repairing my car.
Staff was professional, knowledgeable and very courtesy.
I am very delighted with the service I received at Abra. I would send my friends there. I would go back myself.
Was not advise about payment restrictions had to locate a facility that sold money orders after withdrawing cash
Definition of great customer service. Highly satisfied customer!
thank you guys you kept me informed & my car looks good as new everyone was very nice to me thanks again
Car looks very good. Customer service was great
The job was well done and the people courteous and helpful.
Grrat service all around. My car looks amazing. So thrilled with my experience.
Everything looks good but now my back door (trunk) isn't opening like it used to. Need to talk to you guys about this. Thanks.
Vehicle Make : Mini Cooper
They was very professional nice courtesy I was was very satisfied with the work they did on my car.
Everyone was great and very pleasant to work with. Great team work
Excellent work / customer service
Linda and Sarah went above & beyond. I appreciate their personal care and open communication with me during the process.
Great people, very friendly. My only problem was I requested a rental car and I never received one, and the finish date for my car was extended multiple times past the date it was suppose to be due. Other than that great customer service and repairs were great
Regular communication was very appreciated. The staff I interacted with were pleasant, professional, and accommodating. The car looks great!
You guys made everything extremely easy and the body work is perfect. The name of the rep who helped me slipped my mind but she was extremely knowledgeable, courteous, and professional. The woman at the front desk also was wonderful. I will definitely use you guys again if needed. Thanks!
Vehicle Make : Volkswagen
Even though repairs took longer than anticipated, the work was great and the staff was wonderful.
THANKS for a job well done
Best in the city! I will be telling my friends all about ABRA auto.
Everybody was very nice, professional and accommodating.
The experience was wonderful, superb customer service and daily updates on progress and the work they did was amazing!!!
Great experience and great work. Will be a returning customer. Thanks!
Linda was courteous and quick to respond to any questions. Everyone I spoke to was pleasant and professional. Thanks
I am in my car as we speak and just got through looking over it well I am pleased with everything you've done looking forward to do business with you again if I have any request thanks a lot
I was very pleased with your service, quality of work and the communication was unparalleled. I would recommend this group to everyone 5 Stars in my book
Friendly staff. They did a great job keeping me updated on what was happening. A job well done.
yes, but need to evaluate further.
Great job, would give them future business.
Right on time and great work. Employees are friendly and professional.
You were very nice and very affordable since I paid out of pocket. I will make sure I will tell all of my friends about Abra.
I received excellent customer service. It wss a complete pleasure to work with all the staff.
Y'all kept me updated and did and excellent job! Thank you
Very pleasant and informative with daily updates. Very pleased with repairs of my car
Service was superior, and the work is, too.
The staff was very helpful.
Excellent customer service, timely, consistent updates, could not be more pleased. Thank you.
I am very pleased with the repair results and the customer service. I would recommend ABRA-Albemarle Rd to anyone in need of auto body repair. ????????
My vehicle was not completed on time as discussed at drop off causing an extra $200 out of pocket for rental car.
The team was very informative and professional when it came to work that completed on my Kia Optima.
Thanks for taking care of my car repairs it was good to know that I was in great hands all of my needs were met. A special thank you to Linda Woodall and Sarah (front desk ) who greeted me with care and smiles . I would highly recommend ABRA to my friends and neighbors. Thanks for the awesome care I received. Lezzie m Harrison
The staff that I spoke with were very informative and courteous. The repairs were done in a timely fashion and were complete. I would recommend your shop without hesitation. Thankyou for your good care of my car.
Very easy to work with. I liked that they called me each day with an update of my car.
Thank you for excellent work
The ABRA group at Albemarle Rd UN Charlotte did a phenomenal job with my repair. I could not be more pleased with the experience.
I will share this company with my friends and family whenever they're involved in an accident.
Everyone was extremely nice and helpful. I loved the getting updates on the progress of my vehicle via text messages. My car was ready very soon and the work was perfect. Enterprise was outstanding and very helpful!! Thank you to everyone that was part of making my experience amazing !!!
I have to say, great service and auto body repair are not two things I think of as being related. But your staff went out of their way to keep us informed and finish the work on time. Overall, it was a perfectly pleasant experience.
Fast and super friendly service. Extremely professionl. Will recommend this place for others and do more future business.
This was my third visit so yes, I trust you to do a great job!
Excellent communication!!! Very pleasant experience.
Very efficient and work was promptly and efficiently done.
I am extremely satisfied with the sense of urgency as well as the progression text that I recieved as well to update me on the repair process that's what you call customer service at its best.I am considering getting some more body work done all because of my experience.Thanks alot ABRA AUTO BODY&GLASS The best body shop experience I've had ever. Bruce C
Thank you for your great help
Everyone who worked with us was courteous, knowledgeable, and capable.
Great customer service, timely updates, and quality workmanship!
Everyone was very friendly and they only took 3 days to do a 6 day repair!! My car looks better than it did before the accident honestly!
The paint looks fantastic. The color matched perfectly. The reassembly looks flawless. You cant even tell that the car had front end work done. Thank you for your time,skill, and dedication to excellence.
You guys did a good job !
I feel the service was superior and I'm hard to please.
The service was great. The repair service awesome. Great team work. I were very satisfied overall. Thank you.Cora
Nice work on the car and great communication throughout the process.
Everyone I dealt with were very friendly and helpful. I liked getting the text message updates on the progress of the work being done to my car.
Thank you all for taking very good care of my babe its mean a lot to me ..
Service was great.sent good feedback on a daily basi.Thanks a bunch would refer anyone there. Thank you.
I liked receiving the email notifications from Abra. By receiving the emails I knew my car was fine and their was no need to contact Abra for updates. Thanks again.
I appreciated the daily updates on my car!
Excellent service and very professional
Everyone was very friendly and professional. I was given all pertinent information regarding my vehicle. It was repaired in a very timely manner. The work done to the car was of very good quality. I certainly would recommend this ABRA location to others and if needed, use this shop again myself.
It was easy and fast. Communication was more than I could ask for.
The paint does not match and there are scratches in the new paint.
Linda Woodall was outstanding she took care of my car everyone was pleasant will recommend Customer's to ABRA Autopia Body& Glass Shop got n and out Thanks so much...
Very satisfied with your service. Linda was great to work with.
The service and people were exceptional.
On time, professional and knowledgeable
I'm very happy my car look like new, I like the way you guys have me informed, I received every day a text telling me status of work progress on my car. Thanks.
Professional and customer experience focused
Please let all staff know that I rate the status 10 across all areas of service. Thank you CJCooper
Very convenient . No issues will use again. Service folks were great. Very pleased with results
From the start, everyone on the staff was extremely friendly, helpful, professional, and put our minds at ease. We were treated respectfully and not treated as an inconvenience or a source of irritation, but with outstanding quality customer care. We were kept informed at every step along the repair process by text messages so we didn't have to constantly call and be concerned about the status of our car repair. We felt like the whole staff took ownership of our car repair. This type of quality customer care is rare in the auto repair business. Please keep up the great work! Thank you for making a negative situation into a positive experience.
Vehicle Make : Volkswagen
I was very satisfied and would use them again!
I was kept abreast of all the changes that occurred with my vehicle throughout the time the body work was being done. I would definitely bring my car back to Abra for future bodywork if needed.
KEEPING ME INFORMED ABOUT THE PROGRESS DURING THE
REPAIR.THANK YOU HAPPY HOLIDAYS
I had a great service from Abra auto body & glass. I would recommend to everyone!
great experience , very fast turnaround ,great job , car looks great.thanks abra ABRACADABRA its done.
Work was high quality, Staff very professional and helpful, I highly recommend you.
Excellent customer service and beautiful work. Thanks!
Very friendly shop, good team work, professional shop
The work was excellent and I would higher recommend u to anyone that needs repair work done.
Your team was very polite and the communication was awesome. They updated me everyday until my truck was completed. That means alot. Knowing someone is doing all they can do.
The service was great inside and out, thanks to all.
Excellent customer service and the team made sure I was completely satisfied.
Thanks will recommend! God bless enjoy life, family and the holidays.
Everyone I talked to was very nice and had good attitude towards making my experience the best. Work on my car was done a very timely manner!
You charged too much for the light fixture.
Beyond any expectations! The experience could not have been better. Outstanding customer service.
They did a great job on my car
I was really happy with my service and the updates I received daily. Everyone was very nice and I am so pleased with everything! I would highly recommend this shop to anyone who needs car repair.
Very prompt and detailed and professional. Extremely happy with the service.
So far the car runs great. The body repair looks great and I definitely would use you all again in the future.
My car was happy and ABRA Auto Body cared enough to share this. They were great.
Excellent service. Quick turn around. Updates on the progress of the repair gives me peace of mind. Thanks.
Everything went well. Thank you for keeping me informed of your progress along the way and for getting my vehicle back in good order. My experience was positive with everyone I encountered. Thanks.
Circumstances had me back at ABRA shortly after getting some work done literally just a few days prior. When it came time to take my car back for body work, there was no question that I wanted the work to be done by ABRA.
It's good experience to work with abra. i like their body work on car.
I really appreciate the ABRA staff keeping me updated during the repairs. The consist contact definitely eased my mind. Thank you and my truck looks great!!!!
I was very satisfied! The best service l have ever had!
The staff was amazing. They were friendly, personable and took the time to explain everything and provide updates along the way. I think his name was Mr. Lemon at the front desk. He always had smile and made share I was well taken care of. Thanks to everyone who helped. It was a great experience.
The team was awesome. I will return for any future work needed. Thanks!
Fast and professional.
Abra did a great job keeping me updated with the work that was being done on my vehicle. Very clear on details and professional. Randall was a great communicator and I was pleased with the service I received. Thank you!
This was the best experience I have ever had, in regards to any type of auto repairs. If I am in need of future repairs, I will most definitely make ABRA Auto Body & Glass. Everyone was friendly and very respectful. They remained in constant contact through phone calls and text messages. I will recommend ABRA to all of my family and friends. The repairs they made are perfect. Thank you ABRA for a job well done! :-)