I am very pleased with the service and the work done to repair my vehicle. I appreciated the updates that I received via email, text and phone calls. Everyone was friendly and my vehicle looks AMAZING! I would highly recommend Rich’s to anyone in need of vehicle repairs. THANK YOU RICH’S!!!
What a saddening experience to see a multi generational well established family run facility try and repair the vehicle in 3 attempts and fail... It’s too bad you clearly just wanted the money more than completing the job properly! The second repair facility I took it to was able to do that, and the trunk didn’t leak water in when they were done! If you weren’t going to do the job correctly, why waste my time? I would like to return the feeling I was left with after dealing with your shop and say **** You Riches auto body!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tina in the office is HOT
My gosh I gosh. The folks there are professorial and passionate. Every one there is fantastic I appreciate the service 110%
I thought Tong was a true professional. He offered to fix a scratch that was not related to the claim and did a nice job on it. I can’t even tell it’s there anymore. There was also a taller gal who would pop in and out to the front counter from her side office to help out who was super friendly. In my opinion, she really should be the one to manage the front desk. She is the type of personality that every front desk should be be filled with. In the short time that I was there, I watched her interact with numerous customers and employees (busy shop!) with patience and courteousness. I didn’t catch her name, but she provided awesome customer service. Overall, the repair service was excellent and the facility looked great, but assistance from the front desk/phones has room for improvement.
Excellent & Perfect Professional Service, Amazed with the results Will Recommend to family and friends thank you to all at Rich's AutoBody Take Care and Godbless
Best Auto body/repair shop in Merced County that I've used.
I wanted the original headlight brand for my right side headlights. Why was it not order as the original one? It should have been Lexus rx330 2004 oem headlight. I want the same one that I have.
My truck had orange peel in the paint. It was not finished. We did not take the truck home with us.
Everything was almost perfect. I've dealt with you guys for a really long time and several vehicles and each time your gal at the counter seems to not feel good or in a really bad mood. I usually ask her (as I did both times in this incident) if she's having a bad day and she replied No, she's "fine" and almost indignant that I asked. Maybe it's because I'm used to the friendliness of the rest of your staff that this one seems so different
The front office staff were courteous and helpful with questions. The gentlemen who reviewed the work with me was thorough and friendly. I felt very valued as a customer and my car looks great. Well, done!
The updates were great. The car was exceptionally clean when we picked it up. That was much appreciated.
The team did a great job on repairing my vehicle. Thank You!????
I was well attended thank u
Did an awesome job!! Thanks!
Great organization......probably because you have
a hard working Italian at the helm!!????. Regards,
Very satisfied with the work done