Repeat customer due to great accommodating customer service last year. But this year Shon Kim, the president, made it an unpleasant experience. Will not be returning and would not recommend this shop. I made it clear to the staff all week that Friday would be a very challenging pickup time, but they assured me that if it was an inconvenience that they would allow me to pick up on Monday. On Friday at 5 pm they changed their tune and told me I had to pick up my car in the next hour. The only accommodations they were willing to make were to leave my car on the street. When I told Shon of the inconveniences of the misleading communication he said sorry and stated the policies. Shon lacked any sympathy or customer service and his only concern was that the vehicle was picked up on time.
Dan was a pleasre to deal with. He kept me informed as work progressed and was very thorough as he showed me what they had done.
Wonderful customer service, from the time we walked in the door , to the time I picked up my car.
Everything was easy and PERFECT.
Thank you guys for doing a thorough great job and getting new factory parts. I am very impressed with the repair! Also, thanks to the office staff for waiting after close so I could get there and turn in the rental and pick up the CRV.
I really appreciated the E updates and the fact that the cars interior had been cleaned for me.
I wouldn't consider taking my car to any other shop.
They did not fix the scrapping on the bottom of my Jeep.
Did a great job getting my car taken care of. Very communicative and appears to be excellent work. Thank you.
I was well pleased. Everything looked great.
Thank you for the great service!
Their level of communication was excellent, I knew the status of the repair work from start to finish and they delivered the vehicle complete and ready to go ahead of schedule.
Very helpful nice, polite employees who go out of their way to make the customer completed and stress free during a propelling time. You guys have a great team and I will definitely recommend family and friends to your location. Thanks for everything. Kim K
They made the whole process easy and my car looks like new again. Thank you
Even though the repairs were complete, however the repairs were 4 days after being promised that the car would be complete. Everyday that we called hoping that the car is finished, we were told that there is one more little thing to install. That little thing took 4 days. I think we were pushed aside in favor of other repair jobs.
The service was very good
Great staff and quality work.
Everyone was AWESOME! There was never a wait, they truly cared about me and my car. Loved their text updates. This facility and their staff are wonderful! Thanks to all for such a wonderful experience! ????????????
All is great with my truck.
Thank you so much for fixing my car..??
Awesome costumer service!!! Fix Auto took all the stress off my shoulders and handled everything for me. Excellent and fast service on my vehicle. Highly recommend Fix Auto and I will always go back to them if need be!!! Thank you guys, you all Rock!
They kept me informed throughout the process of repairing my car. Thank you.
I was treated with respect and the people who helped me were friendly but all business . My car
was finished ahead of time and looked great .
Thank You :
I'm always happy with the customer service I receive when I come to fix auto Gresham and my autobody work always looks exceptional!
A smooth and seamless transaction from start to finish. We Are happy with the quality of the work. Fix Auto estimate came in $200 cheaper than Gresham Ford Dealership, so we are glad we got that 2nd quote. This our 3rd positive experience with Fix. Appreciated the fact that the car was washed upon pickup. Not only washed, but washed well; not a spot on it.
Thank you very much for the great service. My car looks as good as new and you kept me updated every step of the way.
The updates on the progress of the repairs was very helpful.
The work was well done.
All of the employees were easy to deal with.
Made the experience of recovering from an accident
Easier to deal with.
I will recommend FixAuto to others,
Friendly and helpful with the whole process, kept me informed of the progress and was completed ahead of schedule. And most important the work looks top notch. Thank you
Joe **** and the whole team were absolutely wonderful to work with and completely accommodating. Hope that I don't, but should I need an auto repair shop in the future, I will bring my car to FIXauto. Thank you to the whole team.
Completely satisfied from start to finish!
Awesome! You guys did amazing, will definitely be coming here again
While your text message system is great, it would be better if you all returned phone calls from customers once you've got possession of the vehicle. I was told I'd get a call back, and never did
Unfortunately I have had to have my car fixed several times from people hitting me. I have had Auto Fix repair my car at least 5 times. Every single time it is done in a very timely manner with professional people AND IT ALWAYS LOOKS BRAND NEW WHEN IT IS COMPLETED!! Thank you.
Joe was SUPER NICE and very easy to work with. The gals at the desk were very polite and efficient. You all are SUPER!!!
Well done! Very nice to deal with.????
You matched the 12-year old paint better than I thought possible. Great job!
The repair was great, but I was extremely surprised at the other things they did for my car. The detailing was great the wash looks great, a cup holder insert was lost (which I've done myself) but I called and they were able to find it. Where most companies wouldn't have tried, I am extremely happy with the service I received.
Thank you Fix Auto for having my car repaired so quickly! Friendly, efficient staff made dealing with your business a pleasure.
The absolute VIP treatment that I received from the moment I first arrived to the handshake from Sean when I was leaving with my vehicle was absolutely amazing! Thank you!
Great work! Car was presented very well: washed and looked like it was vacuumed as well. Only downside, the paint fumes were still quite strong.
Friendly service and job well done ????
Joe was Great. He kept me informed of the car's progress and worked hard to make sure I was satisfied.
I highly recommend Fix Auto.
Excellent as always very pleased
I feel totally confident with all the work you guys do there! Been to you a few times now and you are the best shop in town!! Thank you for the fast repair and wonderful customer service.
Great job done and faster service:)
Being involved in an accident/incident that requires repairs is stressful. The team at Fix Auto Gresham was awesome. They explained the process and timeline, they kept in touch via phone when needed but mostly via text updates (which is great). And they coordinated with the car rental people and my insurance company. They made a bad situation in to a great experience!
Did and excellent job on my car, and when I received it back it was so clean inside perfessional. Great Job
Was mad I had to wait almost an hour
For the car to be done, but It was nice of them
to take the extra step and clean the car In
And out . Appreciate that . And done a nice job
Of fixing my car .
Thank you my door looks great and you even cleaned my car inside so greatfull
Very satisfied overall. Quality has seemed great and dependable. Only negative was the multiple pushback dates which were a little frustrating when planning to pick up but not a huge negative.
Just picked up my car. Very happy thus far, was nervous at first. But over all very professional work, great detail job. You would never spot were the damage was.
Professional, courteous staff and vehicle looks brand new! Thank you very much.
Shon Joe and calls from Payton made the experience great! I had a couple things that needed fixing the next day after i picked it up and Shon's team had it fixed in minutes
Thanks Fix Auto
Everything was done the best way possible! Thank you again!
With my best regards, John
Not only was the service wonderful. But the follow through was the best I have ever seen. Every body was up beat and always ready to give me a direct answer to any question I had. There was never a time that I did not know exactly where my car was and also what was going on with it. All I can say is, in one of the worst times of my life ( like having an accident ) Fix Auto was the only bright spot of this experience. Other company's could learn a thing or too from Fix Auto. The lady's in the office were very professional, and they add a special you've to the whole experience
I was impressed with the hospitality & service I was provided by Fix Auto Gresham. Not only did they repair my car in a timely manner, they were able to get it done sooner than the estimated timeframe! And even better? They washed & cleaned both the interior and exterior of the car and it smells fabulous inside! Thank you to everyone who worked on my car. It feels as good as new, and I cannot even tell that it was damaged in any way' You rock!! Thank you! I am very grateful & happy! Thanks, Austin H
You did a great job,my truck is great!
Best service ever! Loved the text message updates, the kind front desk ladies and the end product. Our car looked beautiful and so clean! We will recommend your place highly!
I was pleased to experience your excellent service and professionality.
Friendly staff and good communication. Car looks good as new.
My experience with Fix It Auto was a "10" all the way around. From the work that was done on my repairing 2002 Ford Ranger (which was excellent). To all the personnel that I dealt with through out the process. I would definitely recommend them to anyone needing auto body work. Great Job!
You kept me informed and we're really helpful
Perfect in every way start to finish.
Very happy with entire process!! Great job.
Did a pretty **** good job repairing the side of my astro van. Glad the mechanics got a kick out of my bunperstickers as i got a kick of a great job they did.
10/10 would recommend.
The job so far looks great. The van was rattling pretty bad after the crash. Now it is not rattling anymore. And the detail job, the astro has had 1 owner and 4 boys and friends and 4 dogs. It looks great inside and out and thank you guys for deodorizing the van. It looks a whole lot better that I could have done! Thank you to the whole team at Fix and especially Monica who answered any question I had or found it out. Exemplary service!
Everyone was very friendly. I had regular updates via text on the status of the repairs. I especially liked having the car washed and detailed. A crowning touch for sure!
The bumper was repaired but the old license plate lights were put back on. They are oxidized and do not match the new bumper.
The repairs were great just the insurance and payments are all messed up I was over charged from miss communication between people and it's taken three days and still hasn't been fixed. I feel that when it comes to customers paying for the job things get fixed right away, but for money being refunded it's a whole different story.
You guys did a great job with my car thank you!!!
Brought my truck in got it back a day earlier than I was told!!! Great service and great people. I would definitely recommend you to anyone.
My car looks great! I am extremely satisfied with the repair!
The people were great. They were all very kind and helpful. My car looks fantastic. Thank you.
The automatic text messages got a little excessive as I received 9 in one day were a single text would have been sufficient.
Great job if I need another repair it will fix auto gresham thanks again.
Shon and his team have done another nice job for me, fourth time using Fix-Auto Gresham. I appreciate their great work.
took a little longer than originally promised, but I had a very positive experience. Monica is a great rep. Thanks
You always do a great job! You provide excellent customer service. I like the text messages. Thanks!! :)
The bumper looks great!
Thank you for fixing our car.
I appreciate that one of the mechanics came out to talk to me about my car. He told me since the muffler was replaced it will smell for a few days and that's normal. Great customer service in the store. Only bummer was the text messaging service sent me multiple dates and changing dates for when my car was going to be done, hard to schedule my life and work around that but I understand that was not from the location itself. Thank you!
You were very helpful when I came in and made me feel welcome as soon as I walk through the door. Thank you
It took longer than they told me. It was to be 2 to 3 days it took 5. Looks great
Quick responses with updates on repairs. fair prices, great customer service (Monica is amazing) So happy with the outcome of my car, and the quickness but quality of work done. Overall great expierence, highly recommend and will be using them for any other future repairs.
Awesome job. My Baby's back!!
Received my truck back with a decal in the back seat instead of on the quarter panel
Car looks great and it took less time than Fix thought it would take. Thus getting me back on the road sooner.
THX Fix Auto!!!!
Very happy with the service!
It seemed like I was never in a car accident, Perfect.
Randy is just an awesome body shop manager and meets all of your needs and more!
I asked multiple times to have the height control on my lexus checked. I was assured multiple times that it would be done. I asked the girl at the front desk when I picked it up if it had been done. I was assured that it "probably had". I went out to the vehicle and it was apparent that it had not been repaired. I keep receiving texts thanking me for my business and now this. I don't even have my rig back.
Amazing service. Everyone was super professional. I appreciated getting the updates throughout the week that my car was there. And when I picked up my car the entire inside had been detailed. And not just a simple once over, it was very thorough. I will highly recommend Fix Auto in Gresham to everyone I know.
The job was done excellently and on time. We were very appreciative of the updates on the work completion and the schedule was met. Excellent to work with.
The people working there very polite and professional thank you
The repair was fast very well done for reasonable price appreciate the work
There is a little sealant seeping out. Same problem I had at the Fix It auto on 86 th and Stark the last time the bumper was replaced.
Very impressive service from start to finish. Loved getting texts about the progress of the repair!
Thanks to all involved...especially Steve...
Great job the car looks awesome and I really appreciate the extra effort from the entire staff. I would highly recommend your outfit and I will hopefully not have to use you again but if I do I will be there knowing I can trust my vehicle in your professional hands . thanks again
May want to change rental car agencies. We asked for a vehicle with leg room and non smoking and received neither and they did not care.
Easy process and friendly staff! Thanks for all of your help! I'd highly recommend your business!
These guys go ABOVE "above and beyond" with their service. I will only go to Fix Auto and will definitely tell others too. Completely satisfied.
Thank you. Very professional and fast.
Everyone was so nice and made the whole situation much easier!
Looked great and done much faster than estimated.
They always do a good job they have done a couple of my Cars and the girl at the front desk is first class all the way thank you...
I noticed a chip in my windshield that was not present when I dropped it off. I am concerned that something hit my car while in the care of FIX.
However, the service staff were very nice to talk with. I really liked the text message updates. And I am very pleased with the repair job!
Hreat people who care about my car as if it were their own. Thank you.
Quick, alert service with exellent communications throughout. Appreciate the very personal and friendly service at all times.
Car ???? was done when they said it would be-looks good ???? and they cleaned it up good.
I'll recommend them, satisfied with the service. They kept in contact with me through everything. I totally appreciate it!!! Thanks for fixing my baby! My car is beautiful again 3 thanks y'all! I love it. The Gresham fix auto team is awesome!!!!
I hope next car still work in great condition.
everything went good it was done faster than expected and repairs were done properly. I will refer others and use FIX again.
The trunk looks brand new and was pleased that they washed my car and vaccumed it out for me. The one thing the associates could work on is actually calling me when they say they will. I only spoke to someone when I called. So communication needs work. We shall see if they call me when a cover for my windshield wiper gets in.
I really appreciated the frequent email updates. Great job of communicating!!
Great job bmw looks great the staff was very helpful.The reception Yemenis salas was extra helpful and professional.I got dropped before 8 to pick up my car and she got me out of there at 7:55 thanks again to all I would come back again but I hope I don't have to.Thanks again Bob Noble
Fix Auto Gresham really made my unfortunate experience on the road much less of a hassle than I thought it would be. Yesania in particular was a huge help - she reduced the amount of time that I thought I would be chasing insurance representatives greatly. Everyone in the office was helpful and informative, and my little Yaris looks good as new. Thank you! :)
Super friendly, transparent and informative, and perfectly done repairs.
All I can say is EXCELLENT experience!
It took too long to get my car back. Your people where nice but that's not enough when you are on a time crunch.
Perfect service great job. Couldn't be happier.
We were kept well informed on the progress.
I'm thrilled. Car looks brand new again.
Very courteous and extremely helpful.
Absolutely pleased. Would recommend you to anyone!!!!!!
Service was excellent. Randy Drew was very helpful and easy to work with.
The car looks wonderful. Thank you so much.
My car was moved from the drop off location without notifying me. Then I wasn't alerted of the new location when I came to pick it up which cost me time and hassle.
I really appreciated receiving texts informing me as to the status of my repairs. I would have liked the estimated completion time to show having time at the end of the day to pick it up.
Awesome experience.when repairs weren't quite right first time they were corrected immediately
My repair was quite an affair. Randy and Ysenia handled it with care and professionalism. It took 5 weeks to get my car fixed up. Several broken replacement parts and difficult to find parts later in the job made it bigger pain that anyone wanted. But Randy made sure I was up to date every day by texting me from his personal cell phone. I couldn't have asked for better service. And I just drove it back to Seattle from Portland and it drives and looks like it is brand new. I couldn't be happier. And while I hope I never have to do business with Fix Auto again, if I do, I won't hesitate to bring my vehicle back to your shop.
A very satisfied and happy customer
2014 Hyundai Santa Fe
It took for ever for the part to come in not fix autos fault but when it did come in they had my car in and out in less then a hour
Top notch service. Faster than expected. Will recommend to friends and family. Yesenia (sp?) is an absolute jewel. Thank you!
Too many different completion dates
You might want to consider counting the number of emails I received. Maybe a couple too many?
I am completely satisfied with the work done by Fix it.
Great work and especially great customer service. The main girl working in the office is incredibly kind and helpful. Everyone is very communicative and the place looks and even smells nice! Will definitely be telling others to come here. Job well done Fix Auto Gresham!
It's nice to have such a professional group of people do the work on my car. I will certainly use fix auto again.
Car appears to be fixed well and is clean. My dissatisfaction is with the completion date which changed 3 times reaulting in additional car rental fees. Also, I received a text shortly before five on Friday night too late to pick it up before closing resulting in 3 more days of car rental.
Jake and his team went above and beyond our expectations when repairing our Toyota 4-Runner. They had our car back to us within 48 hours, and had not only repaired the rear-bumper, but had also washed and detailed the car. Jake also touched up another scratch in our car that was unrelated to the damage for which we took our car to Fix. We are so incredibly pleased with Jake and his team. We will definitely recommend Fix to our friends and family in the future. Thank you!
I was extremely impressed with the cleanliness and presentation of the main office. All of the staff I encountered were extremely welcoming and helpful. Updates by both text and phone were frequent and useful. The repairs were completed ahead of schedule and seem to be in great order. I am very happy with the service I received.
They do great work this is the second time I have used them very friendly and knowledgable.
They took great care like it was their truck. Thanks
So far so good it's only been two hours but I'm sure everything will be perfect
The only thing I wish is that I had gotten my car back when it was supposed to be done. I realize though that issues arise during the repair process that aren't able to be forseen. I am very excited that it only took an extra day to get the car back. Thanks.
Well done! Can't even tell anything happened in the first place, and you guys finished the job quickly!
Great experience. No complaints.
Great job in timely maner.
I will return, if i need to. I
Would and have recomeneded
Fix to friends and others. Dave
Kept me informed and was done on time. Due to rain have not seen results clearly yet. I expect it will be done to high standard.
Great service, they go the extra mile !
The shop missed something, but they will take care of it
Vehicle Make : Volkswagen
I will continue to take all of my business here. Very happy with the work and the Customer Service was great!
Friendly helpful and very pleasant management and members
The car is still not done
I was rear-ended and someone had recommended Fix Auto in Gresham, being new to the area I didnt know body shops. I took the recommendation and will be a continued customer at Fix Auto for any of my body repairs. Above and beyond excellent service completed in a very timely manner with updates almost daily about my jeep! 5 stars, Thanks again Fix Autobody!
I've only driven the car 1 mile. Still at work now rather answer after I see how it drives. The staff were wonderful.
Great office crew,kept me informed everyday on the progress so my repairs
Randy made the process (which I thought was going to be a huge pain in the ****) very easy. The work looks great! Thanks for all of your help in a very stressful time!
Got the car back, fixed the front and now big scratches on the back bumper. Have to return Monday for 2 day repairs.
The repair quality was excellent. I know it took a lot more time than expected but the end product appears to be excellent. I would say a big thank you to everyone involved. My cars are important to me and your efforts will help restore my confidence that things can be put back together. Thanks again.
Just keep doing the same great work.
Very nice folks there at Fix in Gresham. Randy kept me updated and went above and beyond too get the missing parts from a local dealer instead of ordering it and making us wait longer fits it to come in. I will definitely recommended them to friends and family as well as come back for future need.
Very pleasant service personnel. Good work on the repair.
Everything was completed as promised
" Outstanding " service, price and work.
Job well done.
My car looks like its brand new. You would never know it was damaged unless you were told. Very pleased.
Every phase of your service from the intake to the pick up
Of my vehicle was all about our ease and satisfaction. I felt
That my car was cared for and so were we.
Thank you for the updates.great job!
I can honesty say that this was one of the best experiences I have ever had in any service situation..... Randy was just great..... thank you.....Don M
Excellent service! Friendly and knowledgable staff! Thank you!
Very friendly and efficient. Job done quicker than quoted and liked the messaging updates.
Its still not complete. You refuse to pay for a full week of a rental car and expect me to lose money from my hours of employment to rectify your mistakes.
Great follow up snd customer service. And great job on repair
Great customer service. Very courteous, professional. Loved that they cleaned my car very thoroughly.
Fix Auto Gresham exceeded my expectations, my wife's mustang looks almost new. If she drives in her usual manner I will not hesitate to bring it back to Fix Auto Gresham. Thanks again for a great experience!
The young man who help us was extremely polite and very knowledgable about our needs. Also I was impressed with the cleanliness of the office and property. I will without a doubt refer your team to anyone who is in need of your services when the opportunity presents itself.
I have used their services before, and they always do excellent work.
Great service and they keep me informed daily with the progress.
Very nice people, they did a good job
I had a wonderful expierence using Fix Auto. Randy the gentlemen that helped me through the process has exceptional customer service! He was very patient, kind and professional. The work that was done on my vehicle was great and they went above and beyond. I would definitely use Fix Auto in the future and will recommend them to friends and family. Thank you! Stacy S
I appreciate how easy this whole process was. There was also constant communication and information given throughout.
Shon and his team were great!
They were very detailed. Aaron found more damage while inspecting my car that if would have never noticed. A leaky seal in the rear window! My car looked new when I got it!! Thanks. I have recommended you to all my friends.
Thank you for repairing my car! It looks so beautiful!
factory parts, repairs done timely, pleasant staff, car looks like nothing ever happened!
I'm always completely satisfied with the work and customer service at Fix Auto. Thank you!
Aaron, Kassidy and Randy and especially the Mechanic (I think his name was Cliff if not I'm sorry I forgot?) But you where great and very imformative, thank you so much. Aaron Thank you for your caring attitude and willingness to go out of your way as busy as you where and me needing this done right away! God Bless
I like that they got me in and got the car fixed in a reasonable amount of time. Everyone was very polite and showed concern.
Great Customer service, Arron and team did a great job.
Staff were extremely prompt and helpful. This was my first involvement in an accident and your team made me feel at ease anf handled everything.