Great customer service!!!
The only issue was the completion date; Made me go twice to the shop just to find out my car was not ready. Everything else was really good, the paint job is excellent, they match the color really well, the appraiser was really nice and very knowledgeable, the front office ladies were also very polite and nice.
A little bit of confusion in the office about my insurance paying for this repair. GEICO sent me to you. They called my insurance and got a confirmation that my insurance was paying. At first they wanted me to pay with a check or credit card.
Vehicle Make : Volkswagen
Very satisfied that I brought my car here was really surprised how good it came out car look just like I got it off the lot want to thank Gabriel Silvia for the excellent service great guy thank you fix auto for everything definately work with you guys again if ever need to in the future
Everyone in the office from the front desk ladies, adjuster, estimator and enterprise car rental rep were very polite, professional and respectful of my time. I hope I don't ever have to see them again, but I do need car repairs I will definitely go back to with whether it's thru my insurance company or not.
It just took to long for them to return the car.
Everyone was so reassuring and personable, and showed extreme professional knowledge. It was wonderful to deal with Fix Auto in Moreno Valley. They made the best of potentially stressful experience.
Quality of repair appears excellent. Staff was courteous a
and friendly Four estimated
Completion dates only complaint
Has the Hertz rental been approved?
Thank you, for everything ????
Better time estimates as to when things are finished. I came at the specified time and my car was not done until an hour later
Excellent service and auto repaired timely.
Very great customer service. Hope I'm never in another car crash but you made the ride as smooth as possible, no pun intended. Thanks :)
They did a good on the repairs but the wait time in lobby could of been more breif.
This was such a great experience. Super friendly, they kept me updated at all times, and my car looks better than it has in a long long time. Thank you so so much.
Loved my car,even with its blemishes, age showing. She was injured when no one was in her or present, but the polite, understanding and professional staff especially Michael Davis made the process of putting my Chrysler 300m to rest. I want to Thank You All for your help and understanding and also Thank Enterprise Rep as well . Again Thank You All!
The workmanship of my repair was wonderful, and the staff made it super easy for me to drop off my car and get my repair started.
Thank you for the daily updates on the progress of my keep. Everyone was so helpful, from the receptionist, to the person who drove me home, to the guy who fixed and explained my car repairs. Thank you
I had to call and was told the car was ready for pick up. Next day for my retal they want to charge me a day. It would be nice to get a call early day so that the customer can return the rental car the same day with out any fees.
Thank you for everything! This was a great experience recovering my car from the accident
I received a text message saying thank u for picking up your car and I haven't even picked it up or did anyone call me to tell me its ready . Also I called two days ago and was transferred 6 times before I was helped and was told my car was not even there . This fix auto is very very unprofessional and I would not recommend anyone go here
Very impressed by this team!
They make the experience very easy. Everyone was very nice
Vehicle Make : Mitsubishi
The staff was wonderful and professional, my car is beautiful again, like the accident never happened! Thank you again
Everyone was very friendly; great follow up, they kept me updated through the whole process & the place is very clean!
Poor communication for status of car
Very happy with the work they did they have to buff out the light on the left side cuz it doesn't match the new one but other than that everything was great they did a good job
I was very impressed with the completed job on my truck. The staff at Fix is very professional,attentive and friendly!Fix even washed my truck and vacuumed the inside.Amazing experience!
I'm telling all my friends, you guys did an incredible jab and I loved receiving all the updates you sent to let me know the status of progress. Everyone treated me so nice, and so knowledgeable!
Thank you so much, couldn't tell where the body work started or where it ended, such quality work !!!
Everyone was very friendly and I felt appreciated for bring my business to them.
From my first contact with the employees at Fix Auto, to the very last person I spoke to, everyone was extremely friendly and was genuinely interested in helping me get my car fixed as quickly as possible. I am Amazed by the quality and the efficiency of the repair, and I just want to send my upmost thanks to everybody who spent the time to get my car fixed. Thank you so much, I hope I never have to come back with another damaged vehicle, but if I do I know it will be taken care of correctly.
I recommend fix auto in moreno valley, they do a very good job, their workers are friendly , and they do an amazing job with the cars
I really appreciated the text updates. That way I knew my car was in process, & did not have to wonder what was going on. Plus Arial, Wendy and the rest of the team made me feel very comfortable.
I am a student and made it clear that I would not repair it if it was just a dent but I couldn't open my trunk and need it repaired for function. After I made my claim and paid my deductible and after my car was fixed, a rep from fix auto said that there was a valet switch that was turned off that I could have switched. I'm disappointed that I was not informed of this before we proceeded.
The staff was very professional I was constantly informed about the repair of my carThe repair was excellent. JOB WELL DONE!!!!!!
Great Job! Car looks beautiful! Thank you so much. Staff very helpful and friendly! Thank you for such great service!
My experience with Fix Auto was effortless and seamless. The best experience I've ever had. Mike and Gabe were awesome! These two men, were friendly, welcoming, inviting, informative, humorous and were non judging of my messy car. Conversing with them was like talking to family. And my Enterprise Rep. "The Gemini" from New York was just a delight to work with. She was friendly, welcoming, and helped me into my rental in no time flat! We had such a great conversation about our New Year's Eve plans! Customer service here is amazing and in model form. And when I picked up my car, I was under the weather but I screamed in pure joy when I saw how beautiful it was! Pure craftmenship! Thank you to the whole team! #bravo
Excellent work. Looks like the accident never even happened. Thank you for your great work!
Thank you for fixing my baby. She looks like new. The customer service is great with friendly people working for you. I got my truck back fast thank you
staff were accomodating. got my rav4 looking like new condition. thanks
Fix auto team is very efficient and professional.
Great service, very professional highly recommend FIX Auto to anyone who needs auto repair????????
Thank you All for the wonderful experience and helping me down to replacing a tire. I greatly appreciate it and have always like Geico services. Thank you again and Merry Christmas!!!
Yes I was very satisfied with overall service. Front office was very professional and helpful. Wonderful job! Thanks to Albert for resoving some issues that came up. Man knows his job.
Repair was very good , the office staff is the greatest
Everybody was great and easy to work with.
It's fine and I liked how they treated me
Overly satisfied with the whole experience beginning to end. Thank you for your service!
What's a excellent experience thank you guys
missing two pieces on the back end of my van-hope these two pieces come in soon
I was given a jeep, when I have a Prius. Thought they would give me something closer to my car in gas mileage. What I spent filling up the jeep was a month of gas for me. Also I had called to see if my carbwas ready when they said it would be to find out they needed it longer which is fine, yet they didn't call me to notify me. Same with when I needed to pick it up called at 3:30 said they would get back to me. Called me at 4 saying it's ready. Anddd that they were closing early at 5.. if I didn't call what would have happened they notify me with 30 mins to pick it up.
Everyone was very curtious and perfessional.
The work completed is high quality. I am very satisfied with all of the results and the finished product.
Thank you for providing fast, professional, courteous and quality service and repairs! I will be recommending this auto repair.
I really enjoyed the great customer service. The entire team was friendly and they were well coordinated. Everything from scheduling an appointment, having an estimate prepared to coordinating with the insurance and vehicle rental company was quick and pleasant. I would highly recommend this facility because not only was the customer service great, my car looks great, they also finished my vehicle earlier than anticipated!
All employees were kind, courteous, and professional. Felt as though they cared to create a positive customer experience. Repairs were timely and the detailing of the car was the extra touch that will have me as a returning customer.
Great work with lifetime warranty on the repair that they've done.
Loved the friendly and professional service. My car looks great.
Of the staff was very professional and answered all my questions I would definitely use fix auto again thanks for the great service Rick G
Very efficient!! Great customer service. Exceeded my expectations
My car looks perfect, and it finished one day early. Also they stayed late so that I could pick up my car after work. Thanks!
Very friendly and everything was quickly taken care of.
I actually love the fact that you guys did a great job on my car and that you didn't took too much time working on my car that was pretty fast! My car looks great!
Customer service was great! They always let you know the progress of my vehicle. My car looks great!
Im very happy and satisfy with everything from start to finish. Thank u soo much fix auto moreno valley for the awesome service and the nice friendly professional staff. :)
Polite ,especially the staff who fixed my car
Was helpful to have everything in one location (rental car, Geico rep, repair). Everyone was very friendly. Thanks1
The car looked great and came back really clean. I would certainly recommend you as a auto repair provider.
I am pleased with the service you guys did to my car. Also updating me of what is going on. It is a big relief and I am grateful. I appreciate you guys in fixing my car to be in good and proper running condition. Thank you for the accommodation in giving me a ride. Nora C
Honestly, excellent service! And I didn't expect a car wash with it, -!: they cleaned inside and out of my jeep! I love it! :) thanks guys!!
The staff was super helpful and very professional!
The vehicle looks good and I have no negative comments at this time ... I've only had the car back a few hours. Having a GEICO agent on site as well as an Enterprise agent was a big plus as far as I'm concerned.
Thank you very much for going above and beyond in restoring my car to its original color.????
There was a roach in my headlight. The hood of the car wasn't aligned and my door made a noise when opening. No apology I drove an hour just to use this shop. No apology or anything. My car stereo system also needs repair that they couldn't repair so they stuffed the wires under the dash and made it my problem.
Very satisfied with the customer service and the daily text messages on how the vehicle is progressing every day
My car looks brand new! Fix Auto did a great job with my vehicle. Service was amazing! Staff was courteous and very informative. I definitely would recommend this place to a friend. Thanks again!
I thought it took along time. But just driving home everything seem good. If we ever need your service again,
A phone call now and then would work better than so many emails at least for me. Thank you. Charlotte Lillard an David Lillard
The staff was very polite and answer all my questions
Don't jump the gun on the texting. My delivery date changed too much and that was annoying, but the car looks good. Thank you.
Thank you for your attention to the detail
And the service from all the staff
Keep up the good work .
You guys are the best
I appreciate the care taken with the repair of my vehicle. The kind words, interest in our situation and seemingly genuine interactions with me. Thank you for everything.
You guys did an Amazing job. My truck looks better than before. Thank you very much.
The team that handled my case was absolutely great! Thank you fix auto!
The job was done on time. I was given regular updates on the progress of the repair. The damaged bumper looks like new now. Well done. You even cleaned my car including the wheels. Can't ask for more.
Love the follow up and friendly service. The work done was top notch!
Vehicle Make : Volkswagen
Car was very dirty inside. Plus I have electric car, the battery was almost dead at pickup. Very disappointed.
Quick and very responsive and always kept me updated. Perfect, thank you!
Great work as always! Fast and courteous staff. Text messaging updates is awesome!!
I am so very satisfied with the work that fix auto did on my car. Also the staff was very helpful and courteous. And Gabriel was extremely helpful. My overall experience with having my car repaired was excellent!
Paint on door has sharp edge and it's bumpy
Extremely courteous and outstanding service
Friendly customer service with great results.
Great job on fixing my car! Thank You!
Very professional, quick service and quality work. I'm a repeat customer !
I was completely satisfied, actually I was very impressed with the whole office. The second I got there Wendy and Samantha were all over the situation got my car going, got Enterprise to get me out and back to work in a better than timely manner. I received daily text I am totally impressed. Everyone was friendly and helpful. Thank you
Excellent work in timely manner.
The staff was very helpful and friendly. They kept me inform every step of the way.. I didn't think that an Autobody shop would put such great emphasis on customer service.. I will definitely reccomend your establishment..
Thank You for a job well done!
Fast service, repairs were amazing, they went above and beyond, would definitely recommend them to others
Great service from the beginning to the end very friendly employees and easy to relate to and understand.
I think it was Jessica that helped me. She was friendly polite and helpful.
Mr. Jesse (mgr) went above and beyond what we expected. Very satisfied with the final results. Very thankful to have trusted him with my car.
Great customer service, I was kept informed along the way. Car turned out great!! Thank you!
Everything was done in a very professional manner. I was very impressed with the young lady Wendy who answered my inquiries on several occasions. She was very helpful and informative. It was also convenient to return the rental car at the time of pickup of my completed vehicle.
Excellent job: customer service and e-mail updates, thank you Sam, Gabe and crew.
The job looks good. It looks like it was never crashes
Grays job. And, you washed it too:)
Vehicle Make : Volkswagen
Awesome experience overall
Jessie very helpful!
Looks Awesome thank you ????
When we picked up the vehicle pieces were not not complete and had to wait another twenty minutes for completion this after waiting an additional day because completion was scheduled on a Thursday but was told it would not be ready until friday. We made sure not to leave until all repairs were finished once it was 100% done the end result was great the vehicle looks good but the process was not good.
Very please with your customer service overall very personable it was a pleasure to do business with your company
All three employees were very helpful and friendly.
You guys was fast, and did a real nice job. My car look good.
Happy with both timeliness and quality of work
Everyone was so helpful and kind. The work on the car was wonderful. Also, we appreciated the rental car provided for us. Thank you for the exceptional service from your team.
Most professional place I've ever taken my car. Returned to me on time.
They were efficient and friendly
I am very pleased with my car. A And i will always bring it back to you guys for any repairs i need in the future.Thank you very much i give you all 10's
Everyone we encountered were very helpful,courteous, and very friendly. I would refer my family and friends. The job was done fast and efficient. I would use you all again. Thank you for everything!
Very friendly and fast service. Extremely helpful and courteous.
I will go back very satisfied
They were very friendly and competent.
I thought they did amazing
Thanks to Hollie at the Moreno Valley Shop for all her help
When it's on the estimate that you're going to repair it and it's not that means I'm not satisfied When I'm told four days and it takes two weeks and you're not that busy according to your driver That means I probably won't be coming back otherwise the color doesn't match it's an old truck I'm all good with it have a nice day
The staff here is very courteous and helpful. I am very satisfied with my repair
Your guys doing great job . I reccomend this location. I was happy for the result of my car .
Very great customer service and awesome repair job, very proffesional and curtious.. Thanks very much!!
Everyone in the office including Selvi treated me great and was very professional. The manager was only trying to rip me off and he lied about prices a few times. His vibe that he gives is very off putting. I love how my car came out. The guys did a great job. The only way I'll come back is if bill is not handling my account.
You guys were awesome about keeping me up to date with the repairs & my car looks and runs great! Thank you!!
Great job and great service. Thanks!
Great service, great people. Would definitely go back if work needs 2 be done
Follow up calls and text messages on status of car repair are great.
The staff at Fix Auto were OUTSTANDING. JESS, BILL, Holly, Gabriel and the staff at Enterprise were PHENOMENAL.
EXCELLENT CUSTOMER SERVICE FROM EVERYONE AND from Geico claims my call looks beautiful. Thank you all so very much in assisting me. The staff was so friendly....you all kept a smile on my face. Thank foe the mechanics and technicians who repaired my car. I thank GOD for all of you. May you all and the behind the scenes personnel be continually blessed richly and beyond measure.
Fay D. Edmond
Yes we were very pleased with the job well done by your whole team who worked on our car. Great customer service friendly and loved how we were informed everyday of the progress and we asked for pictures and they emailed them right away. We will always trust any work to be done on our vehicles by them. Hopefully not by any accident lol. Thanks again with a job well done.
Thank you for the great job and great customer service!
We truly appreciate it!
The work was completed on time and met our expectations. We appreciated the various updates that were provided and the quality of your customer service.
My car was so clean. The doors that needed to be replaced looked great. I was always notified of what was going on by texts and the employees were curtious and professional. Thank you for your help on my car.
Ggreat work that reached my satisfaction ..
Thanks a lot
Excelent job!!!! I was really satisfied with the customer service. All the service from the beginning to the end was excellent .
Awesome work and great customer service
The staff was extremely friendly and helpful!
Not only did they do my repair well they also cleaned my rims on my wheels and some other nice little touches they didn't have to do!
The ladies in the front office are remarkable and amazing they make you feel welcomed and comfortable by greeting you with their beautiful smiles and consistency in excellent customer service.
They are a true asset to your company and are to be acknowledged.
Everyone was extremely helpful and answered any and all questions or concerns I had with a smile on their face.
Everything was straight forward and to the point. Having the rental car company on site was a great feature. The repairs were done timely and professionally. The personnel were all a pleasure to work with. Thank you!!
Nice job excellent the front girls are helpful everyone is doing a great job thanks
Awesome customer service !
Olivia handled my claim & she was fabulous, professional, & easy to talk to (even when I was blowing up her phone line). I am pleased with all the hard work & dedication Fix Auto put into my claim to have my car completed. Thank you so much!
I appreciate the updates via text on my vehicle's repair status and your helpful staff.
You made a difficult time as easy as possible. My car looks great.
Vehicle Make : Volkswagen
Awesome people! Thank you for all you did! I will definitely recommend you!!!
Everyone was amazing; especially Cindy and Holly. We had a great experience with everyone on your team and will definitely refer you.
I can say that the entire staff are not only wonderful people but very professional in their field. I highly recommend "fix AUTO" to anyone in need of their specialty, you get the result as promised with great satisfaction.
I enjoy the little things that was done for me for example the texting and phone calls bringing me up-to-date on how my vehicle was being repaired each and every day it was there The work was done professionally and the customer service representative that I spoke to there were both professional and extremely helpful I have nothing but positive things to say about each and every individual that help me get my truck repair I would recommend others to use your service for sure oh yes and I love your coffee just saying
good work, this is my second visit for touch up work. Whenever I need touch up work I will see you guys
I have not heard back from the Geico rep about possibly keeping the car plus compensation for its lowered value.
Very courteous staff...friendly... Everything was handled very smoothly which helped a lot with the stress I was experiencing.
Vehicle Make : Mitsubishi
Fast quality service
Very pleased with everything
I appreciate the courtesy and professionalism of all the staff. Thank you.
Vehicle Make : Volkswagen
My car looked like brand new! Amazing job!
Great job on the car and very personable and competent office staff.
They were very polite, but not very timely. Some misinformation was given to me concerning my tire replacement. My car looks good.
I enjoyed the fact that I had the option to know where my car was on the repair process, very great business I will definitely recommend them
So great! If my car needs body repairs again I will definitely come back!
We could not have been any more satisfied. They were completely professional and competant. Our car looks brand new! They did a fantastic job, We recommend them highly.
Very fast and good quality
Thank you so much for the quick repair and returning my Genese to me. Give your team our thanks and have a happy holiday season.
The customer service at FixAuto is top notch.